Mercure Mannheim Am Friedensplatz 4 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 1 200

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Opis

O hotelu

  • Hotel z certyfikatem ALLSAFE

  • Bezpośrednie połączenie z A656, przystanek tramwajowy przed samym hotelem

  • Darmowe Wi-Fi

  • Przed hotelem jest niedrogi, dostępny parking

  • Słoneczny taras

Nasze pokoje

Lokalizacja hotelu

Mercure Mannheim Am Friedensplatz

Am Friedensplatz 1
68165 MANNHEIM
Niemcy

Pozycja GPS:49.478643, 8.493411

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

RESTAURANT

The restaurant invites guests to enjoy regional and international cuisine. In the warmer months of the year, guests can enjoy these culinary delights on the adjacent sun terrace in a comfortable and peaceful setting.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.0/5  Liczba opinii: 1 200

Ocena TripAdvisor  3.5/5  Liczba opinii: 521

dobrze zlokalizowany

Ocena klientów 3.5/5

Janusz Pary - Opinie potwierdzone ALL

Otrzymaliśmy pokój niegotowy do zamieszkania. Szybko dostaliśmy inny pokój, ale złe wrażenie pozostało. Higiena (czystość) w hotelu niezbyt duża. Śniadania nie najgorsze, ale mogłoby być lepsze. Obsługa hotelu bardzo miła.

Drogi gospodarzu, Dziękujemy za poświęcenie czasu na napisanie tej recenzji. Cieszymy się, że lokalizacja naszego hotelu spełniła Pana oczekiwania i była dla Pana wygodna. Przykro nam słyszeć o niedogodności związanej z przydzieleniem Panu pokoju, który nie był gotowy. Zapewniamy, że to wyjątkowa sytuacja, która nie odzwierciedla naszych standardów. Co do uwag dotyczących higieny, chcielibyśmy poinformować, że nasz zespół codziennie dokłada wszelkich starań, aby zapewnić czystość na najwyższym poziomie. Pragniemy również wyrazić żal z powodu Pana odczuć odnośnie jakości i dostępności śniadań. Nasza oferta kulinarne jest starannie komponowana, aby zadowolić różnorodne gusta naszych Gości. Jest nam niezmiernie miło, że pozytywnie ocenił Pan usługi naszej obsługi. Nasi pracownicy codziennie wkładają wiele serca w to, aby nasi Goście czuli się u nas jak najlepiej. Mamy nadzieję, że wkrótce będziemy mogli gościć Cię ponownie. Pozdrawiamy. Sven Beek, General Manager

My worst ever stay at the Mercure Mannheim. Not fit for purpose, never again!

Ocena na stronie TripAdvisor 1.0/5

Jeffrey C Opinia zatwierdzona w TripAdvisor

I've stayed at this hotel 9 or 10 times over the years, often with my wife. After this latest experience, never again! The problem started at check-in. The lady at Reception appeared to speak little German or English! I was tired after travelling all day and enquired about the Restaurant. She told me that it was unavailable due to a Group booking. Excuse me but I'm a paying guest at a supposedly 4-star hotel! As an aside, I wasn't even offered a "Welcome Drink" which to which my status with my Accor Loyalty Card entitles me. Reception gave me a menu from an external Italian restaurant who would deliver - I phoned them but they were closed on a Sunday. So, she then gave me a menu from a Greek restaurant - I phoned them but they did no deliveries whatsoever. I went to see the Restaurant Manager who informed me that they have had a staffing problem for the last 3 months and, in any case, there was no food - i.e. a Restaurant with no staff and no supplies! So, I went hungry that night. I tried to have a shower before retiring but there was no hot water. So, hungry and unwashed! This is how Mercure treats its guests. Next morning, I wanted to have a shower before breakfast. There was still no water pressure, just a trickle of cold water. I phoned Reception and was told there was a technical problem in the boiler room but an engineer had been called - it wasn't fixed by the time I checked-out. I complained to Mercure Customer Service who were sympathetic and wrote to me that the Manager would resolve the problem and give me the refund I'd requested. Despite 3 reminders, I've had no contact from the Manager and no refund. This hotel and, more so, its management are "not fit for purpose". Mercure need to get their act together.

Dear Jeffrey, Thank you for taking the time to share your feedback. We're truly disappointed to hear about the challenges you faced during your most recent stay. Our goal is to provide a seamless and enjoyable experience for all our guests, and it appears we fell short in your case. We apologize for any inconvenience caused by the restaurant being fully booked and the subsequent difficulties you encountered when attempting to order food. Our team strives to accommodate our guests' needs, and we regret that we were not able to provide you with satisfactory dining options. The lack of hot water you experienced is certainly not up to our standards, and we understand the frustration this must have caused. I can assure you that such technical issues are an exception and our maintenance team is dedicated to resolving such matters promptly. We are taking your comments seriously and are looking into the communication issues you've mentioned, as we aim to always deliver clear and helpful information to our guests. Please rest assured that we are addressing these concerns internally to ensure they do not recur. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Marc Hirmer Front Office Manager Mercure Mannheim am Friedensplatz The Management

Trafalgar Tour

Ocena na stronie TripAdvisor 4.0/5

irve2016 Opinia zatwierdzona w TripAdvisor

We stayed here as part of our Trafalgar tour, I have no complaints a good hotel with quick and efficient service. Do yourself a favor and have a beer at the pub next door a hilarious experience was had by all.

Dear Guest, We would like to thank you for this positive review of your experience in our hotel. We are delighted to hear that you found our service quick and efficient during your stay with Trafalgar tour. It's great to know that you enjoyed your time at the pub next door and had a hilarious experience with your fellow travellers. We appreciate your positive feedback and hope that you had a memorable time exploring the nearby attractions such as the Congress Center Rosengarten, SAP Arena, Water Tower, and Luisenpark. We all look forward to seeing you again in the future. Best regards, Achim Martin, General Manager

Horrible experience ! Never stay at this lodge. Bugs infected, mosquitos and poor airconditioning.

Ocena na stronie TripAdvisor 1.0/5

Sanjay M Opinia zatwierdzona w TripAdvisor

The beds were infected with bugs, mosquitos and non working AC. This was perhaps the worst Accor hotel I have ever stayed. We booked two rooms . After check in we realized the ACs were not working. In the meantime bed bugs started biting my small daughter and wife. After complaining the front office changed the room which had mosquitos. Whole night got bitten by mosquitos. In return the hotel manager started saying due to summer if the insects/mosquitos come, what can we do. I would have expected at least with some compensation. The bugs were so bad that my daughter needed extra medical help from the doctor. I saw guests checking in with large dogs in their room. Horrible ! Never ever stay at this hotel. This is not a hotel but a cheap lodge. #Accorhotels please renovate the hotel before offering to the guests.

Dear Guest, Thank you for taking the time to review your visit. We are truly sorry to hear about the issues you faced during your stay, particularly with the bed bugs and mosquitoes. We take all feedback seriously and have addressed these concerns to our expert of pest control. It was found out, that it where harmless insects, which came from the trees in front of the hotel through the open window. Of course we instructed our housekeeping team to ensure that your rooms has to be thoroughly cleaned and maintained. Our hotel is committed to providing a comfortable and enjoyable stay for all our guests, and we have implemented elevated hygiene and prevention measures to ensure safety and cleanliness. We apologize for any inconvenience caused by the air conditioning not working properly. Our hotel does offer air conditioning in all rooms, and we encourage guests to report any issues to our front desk so that we can promptly address them. We understand that pets are allowed in our hotel, but we assure you that we have strict guidelines in place to maintain the cleanliness and comfort of our rooms for all guests. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Achim Martin, General Manager

Better than anticipated 😉

Ocena na stronie TripAdvisor 4.0/5

soinic Couples - Opinia zatwierdzona w TripAdvisor

After reading plenty of bad reviews we were concerned about our organized trip to the BUGA 23 (we had no choice of the hotel). ⭐ Location ⭐ : Mercure is right in front of the main entrance "Luisenpark" to the BUGA 🌺🌹🌻 Perfect for us 👍 Walking to the nice Wasserturm & city centre takes around 25 minutes. Good PT options very close by (Tram 6). Check in: fast and friendly, check out also. Room: on the 4th floor, kind of worn out/abgewohnt but clean enough. Some items missing (towel, glass) , but quickly solved with front desk. Soap and shampoo ok. Restaurant: BF was ok, fresh food and enough choice. Buffet dinner for our group was good, especially the anti pasti/hors d'oeuvres buffet, which had an Italian/French touch👍 Service: restaurant&bar, very friendly and caring German waiter who served us (Bier&Weissburgunder) with a smile.... even late in the evening after we came back from the Joy Fleming musical 👍 Wifi: perfect, no problem with connection/data usage.

Dear Soini, Thank you for sharing your experience with us. We are thrilled to hear that our location was perfect for your visit to the BUGA 23 and that you found our proximity to the Luisenpark and public transportation convenient. It's great to know that you had a smooth check-in and check-out experience with our friendly team. We appreciate your feedback regarding the room and missing items, and we are glad that our front desk was able to quickly resolve the issue. We continuously strive to improve our facilities and services, so your comments are valuable to us. It's wonderful to hear that you enjoyed our breakfast and buffet dinner, as well as the attentive service from our restaurant and bar team. We are also pleased that you had a seamless Wi-Fi connection during your stay. We would be delighted to welcome you back for another stay in the future. Best wishes, Mercure Mannheim am Friedensplatz The Management

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 691 Liczba opinii 9.3/10 Lokalizacja
  • 1 331 Liczba opinii 6.1/10 Pokój
  • 974 Liczba opinii 7.9/10 Obsługa
  • 28 Liczba opinii 8.3/10 Internet
  • 716 Liczba opinii 7.1/10 Śniadanie
  • 653 Liczba opinii 4.7/10 Czystość
  • 576 Liczba opinii 6.3/10 Komfort
  • 338 Liczba opinii 3.9/10 Jedzenie

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