Mercure Mannheim Am Friedensplatz 4 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 1 158

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Am Friedensplatz 1, 68165 MANNHEIM, Niemcy

Opis

O hotelu

  • Klimatyzowane pokoje hotelowe

  • Bezpośrednie połączenie z A656, przystanek tramwajowy przed samym hotelem

  • Darmowe Wi-Fi

  • Przed hotelem jest niedrogi, dostępny parking

  • Słoneczny taras

Nasze pokoje

Lokalizacja hotelu

Mercure Mannheim Am Friedensplatz

Am Friedensplatz 1
68165 MANNHEIM
Niemcy

Pozycja GPS:49.478643, 8.493411

Telefon
Faks +49 621 976701670

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

RESTAURANT

The restaurant invites guests to enjoy regional and international cuisine. In the warmer months of the year, guests can enjoy these culinary delights on the adjacent sun terrace in a comfortable and peaceful setting.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.0/5  Liczba opinii: 1 158

Ocena TripAdvisor  3.5/5  Liczba opinii: 526

Hotel needs a makeover!

Ocena na stronie TripAdvisor 1.0/5

Mary L Opinia zatwierdzona w TripAdvisor

I'm sorry to say that this was one of the worst hotels I have ever stayed at. The room was not very clean; the bathroom floor was so sticky I had to put towels on the floor (which there weren't many of)! The cover on the bed was way smaller than the bed was; although you didn't need a cover since the air conditioner didn't work! It was so hot I couldn't even sleep. The hot water took forever to get hot, there were no USB ports and very few outlets, no refrigerator, no safety bars in shower and had to mop up the water from the shower. Most of the lights didn't work and the security lock didn't work. However, the reception staff was very nice and breakfast was fairly good.

Dear Lewis, Thank you for your feedback, We are pleased that you found our reception staff to be very nice and that the breakfast was fairly good, which includes hot, vegetarian, gluten-free, American, and buffet options to cater to diverse tastes and preferences. Nonetheless, we are sorry that your stay did not fully meet your expectations. We understand how important a clean and comfortable environment is and we regret that the cleanliness of your room was not up to our usual standards. Regarding the bathroom floor, we apologize for the inconvenience and appreciate you bringing this to our attention. Although we do not have a refrigerator in the rooms, we do provide a minibar in certain categories and a vending machine with drinks is available for your convenience. We also ensure that our rooms are equipped with double-glazed, opening windows to help mitigate temperature and sound, ensuring a restful atmosphere. It is also our priority to maintain operational security locks for your peace of mind, and we apologize if there was an issue during your stay. For future visits, please note that our rooms offer various amenities for your comfort, including tea and coffee making facilities, a flat-screen TV with satellite channels, and individual air conditioning controls to adjust the room climate. While we do not have USB ports, we provide plugs and converters on desks, and our team is always ready to assist with any additional requirements. We hope to welcome you again in the future. Best wishes, Sven Beek, General Manager

Dobrze zlokalizowany blisko centrum i jednocześnie trochę "z boku". Pobyt był udany

Ocena klientów 4.0/5

Andrzej Pary - Opinie potwierdzone ALL

Warunki dobre, wygodne łóżka, cisza

Drogi gospodarzu, Dziękujemy za poświęcenie czasu na napisanie tej recenzji. Cieszymy się, że lokalizacja naszego hotelu przyczyniła się do pozytywnego doświadczenia i że warunki pobytu, wygoda łóżek oraz cisza spotkały się z Pańskim uznaniem. Z uwagą przyjęliśmy Pańskie spostrzeżenia dotyczące wykładziny i pragniemy zapewnić, że dbamy o ciągłe utrzymanie naszych pokoi w dobrym stanie. Przepraszamy za wszelkie niedogodności z tym związane. Wierzymy, że to izolowany przypadek i nie odzwierciedla standardów, do których dążymy. Jesteśmy wdzięczni za wszystkie pozytywne komentarze i zapewniamy, że każdy z nich jest dla nas źródłem inspiracji do dalszej pracy na rzecz naszych gości. Mamy nadzieję, że wkrótce będziemy mogli gościć Cię ponownie. Pozdrawiamy. Sven Beek, General Manager

Worse Accor experience ever

Ocena na stronie TripAdvisor 1.0/5

MyDiabetic N Couples - Opinia zatwierdzona w TripAdvisor

Arrive and only one lift working. 2x busloads of people checking in. So I took my own bags up as you could clearly see it was overwhelming for them. I called the one working lift and when it came up to my level it had someone's coat and suitcase in it without anyone with it. Ge I am glad I did not leave my bags with them. When trying to get out of lift I was mobbed by the waiting people trying to go up to their rooms. I had to request several times to let me out first. Why was the management not coordinating orderly service. I came down to complain that air conditioning wires were using masking tape all around the controller and wires sticking out of the wall at the aircon controller. There was no fridge in the room, there is mould in the bathroom in the shower and basin sink. The air con not working well, the walkways and lifts looked poorly maintained. Dirt on walls scuff marks etc. No face washers, bedside table flashing light. Agent at reception said there is nothing we can do about it. I asked for the duty manager and she said not here at this hour. You can make a complaint to them tomorrow. So I said so you are not going to do anything today. The answer was I could give you drink vouchers and I declined as I was wanting the issues resolved. I informed her that I was an Accor member and this is worse kept motel I have ever been too. Well nothing can be done except to complain tomorrow after I check out. That confirms why I book normally with IHG they are so so superior to Accor. Rating to me was way less then 2*

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about the inconvenience you experienced with the lift service upon your arrival, especially when the hotel was experiencing a high volume of guests. Our goal is always to provide efficient and comfortable service, and it seems we fell short in this instance. Your concern regarding the safety of your belongings and the coordination of service during busy periods is taken seriously. We strive to ensure all guests feel secure and attended to, and we regret that we did not meet these standards for you. The condition of the air conditioning in your room is certainly not indicative of our commitment to guest comfort, and we apologize for any discomfort this may have caused. Cleanliness and maintenance are of utmost importance to us, and we are disheartened to learn that this was not reflected in your room standards. Please be assured that we have rigorous housekeeping protocols in place to ensure that all guests enjoy a clean and well-maintained environment. We are also saddened to hear that our team's responsiveness did not meet your expectations, and we will reflect on your feedback to improve our service. As an Accor member, we understand that you expect a certain level of quality and service. We apologize that your experience did not align with the high standards we aim to uphold. We hope we can welcome you back in the future. Kind regards, Sven Beek, General Manager

dobrze zlokalizowany

Ocena klientów 3.5/5

Janusz Pary - Opinie potwierdzone ALL

Otrzymaliśmy pokój niegotowy do zamieszkania. Szybko dostaliśmy inny pokój, ale złe wrażenie pozostało. Higiena (czystość) w hotelu niezbyt duża. Śniadania nie najgorsze, ale mogłoby być lepsze. Obsługa hotelu bardzo miła.

Drogi gospodarzu, Dziękujemy za poświęcenie czasu na napisanie tej recenzji. Cieszymy się, że lokalizacja naszego hotelu spełniła Pana oczekiwania i była dla Pana wygodna. Przykro nam słyszeć o niedogodności związanej z przydzieleniem Panu pokoju, który nie był gotowy. Zapewniamy, że to wyjątkowa sytuacja, która nie odzwierciedla naszych standardów. Co do uwag dotyczących higieny, chcielibyśmy poinformować, że nasz zespół codziennie dokłada wszelkich starań, aby zapewnić czystość na najwyższym poziomie. Pragniemy również wyrazić żal z powodu Pana odczuć odnośnie jakości i dostępności śniadań. Nasza oferta kulinarne jest starannie komponowana, aby zadowolić różnorodne gusta naszych Gości. Jest nam niezmiernie miło, że pozytywnie ocenił Pan usługi naszej obsługi. Nasi pracownicy codziennie wkładają wiele serca w to, aby nasi Goście czuli się u nas jak najlepiej. Mamy nadzieję, że wkrótce będziemy mogli gościć Cię ponownie. Pozdrawiamy. Sven Beek, General Manager

My worst ever stay at the Mercure Mannheim. Not fit for purpose, never again!

Ocena na stronie TripAdvisor 1.0/5

Jeffrey C Opinia zatwierdzona w TripAdvisor

I've stayed at this hotel 9 or 10 times over the years, often with my wife. After this latest experience, never again! The problem started at check-in. The lady at Reception appeared to speak little German or English! I was tired after travelling all day and enquired about the Restaurant. She told me that it was unavailable due to a Group booking. Excuse me but I'm a paying guest at a supposedly 4-star hotel! As an aside, I wasn't even offered a "Welcome Drink" which to which my status with my Accor Loyalty Card entitles me. Reception gave me a menu from an external Italian restaurant who would deliver - I phoned them but they were closed on a Sunday. So, she then gave me a menu from a Greek restaurant - I phoned them but they did no deliveries whatsoever. I went to see the Restaurant Manager who informed me that they have had a staffing problem for the last 3 months and, in any case, there was no food - i.e. a Restaurant with no staff and no supplies! So, I went hungry that night. I tried to have a shower before retiring but there was no hot water. So, hungry and unwashed! This is how Mercure treats its guests. Next morning, I wanted to have a shower before breakfast. There was still no water pressure, just a trickle of cold water. I phoned Reception and was told there was a technical problem in the boiler room but an engineer had been called - it wasn't fixed by the time I checked-out. I complained to Mercure Customer Service who were sympathetic and wrote to me that the Manager would resolve the problem and give me the refund I'd requested. Despite 3 reminders, I've had no contact from the Manager and no refund. This hotel and, more so, its management are "not fit for purpose". Mercure need to get their act together.

Dear Jeffrey, Thank you for taking the time to share your feedback. We're truly disappointed to hear about the challenges you faced during your most recent stay. Our goal is to provide a seamless and enjoyable experience for all our guests, and it appears we fell short in your case. We apologize for any inconvenience caused by the restaurant being fully booked and the subsequent difficulties you encountered when attempting to order food. Our team strives to accommodate our guests' needs, and we regret that we were not able to provide you with satisfactory dining options. The lack of hot water you experienced is certainly not up to our standards, and we understand the frustration this must have caused. I can assure you that such technical issues are an exception and our maintenance team is dedicated to resolving such matters promptly. We are taking your comments seriously and are looking into the communication issues you've mentioned, as we aim to always deliver clear and helpful information to our guests. Please rest assured that we are addressing these concerns internally to ensure they do not recur. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Marc Hirmer Front Office Manager Mercure Mannheim am Friedensplatz The Management

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 708 Liczba opinii 9.3/10 Lokalizacja
  • 1 332 Liczba opinii 5.9/10 Pokój
  • 949 Liczba opinii 7.9/10 Obsługa
  • 25 Liczba opinii 7.6/10 Internet
  • 709 Liczba opinii 7.3/10 Śniadanie
  • 642 Liczba opinii 4.9/10 Czystość
  • 605 Liczba opinii 5.8/10 Komfort
  • 331 Liczba opinii 3.9/10 Jedzenie

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