Tarcin Forest Resort & Spa Sarajevo - MGallery Collection 5 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 198

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Tarcin Forest Resort & Spa Sarajevo - MGallery Collection - Image 1
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Tarcin Forest Resort & Spa Sarajevo - MGallery Collection - Image 3
Tarcin Forest Resort & Spa Sarajevo - MGallery Collection - Image 4
Vilovac B B, 71240 SARAJEVO, Bośnia i Hercegowina

Opis

O hotelu

  • Ideally located within thirty minutes' drive from the multi-faceted Sarajevo.

  • Panoramic elegant dining restaurant offering stunning views of the surrounding nature.

  • State-of-the-art conference facilities with panoramic views, ideal for every special occasion.

  • Hiking trails through unspoiled nature with a licensed guide will make your stay memorable.

  • Bar and Restaurant located in pine forest next to children playground perfect for families.

Nasze pokoje

Lokalizacja hotelu

Tarcin Forest Resort & Spa Sarajevo - MGallery Collection

Vilovac B B
71240 SARAJEVO
Bośnia i Hercegowina

Pozycja GPS:43.78833, 18.104839

Telefon
Faks +387 33 947-199

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

180° RESTAURANT

Specially designed to offer unforgettable culinary journeys and rich emotional experiences in a sublime decor, our 180° panoramic restaurant features a terrace with a spectacular view over the mountains.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 198

Ocena TripAdvisor  4.4/5  Liczba opinii: 111

Very Disappointed - Pests, Poor Service, and a Catastrophic Stay

Ocena na stronie TripAdvisor 1.0/5

Johanna B Opinia zatwierdzona w TripAdvisor

We arrived late at night with our three young children, tired after a long journey. We had booked a villa and were looking forward to a peaceful and pleasant stay, but unfortunately, we were deeply disappointed. As soon as we entered the villa, we were greeted by an unpleasant sight: long-legged silverfish crawling on the ceiling, a dead beetle in the shower, and spiders hanging from the ceiling. My husband had to go to the reception, and we were promised two rooms in the main building instead. When we finally reached those rooms, they were no better. We found a live silverfish on the floor in one of the rooms, and outside our other room, there was a large dead brown beetle. We felt very uncomfortable staying there due to the pests and insects, and now we were left without accommodation in Sarajevo in the middle of the night, with three tired and disappointed children. We contacted the hotel's manager, Nermin Horman, who informed us that they would not reimburse us for the nights, even though we had paid over 500 euros for accommodation that we never used. After a long night of searching for another hotel, we eventually found a room at Ibis Styles. When we checked in, we realized that it was actually a sister hotel to Tarcin. The room was okay, but the breakfast was another disappointment. Dirty plates, an unappetizing buffet, and ants in the restaurant quickly made us realize that we didn’t want to stay here either. In summary: We had a terrible experience at Tarcin Forest Resort and spa and cannot recommend it to anyone. Poor hygiene, pests, unprofessional service, and no support from the hotel when we needed it the most. Avoid this hotel if you want a comfortable and safe stay.

Dear Guest, Thank you for taking the time to share your detailed feedback. We are deeply sorry to hear about the many issues you encountered during your stay, and we sincerely apologize for the discomfort and frustration caused to you and your family. Please be assured that the hygiene and pest concerns you described are taken very seriously. We have already initiated a comprehensive review of our cleaning and pest control procedures to prevent such incidents in the future. Your experience does not reflect the standards we strive to maintain. We regret that the alternative accommodation did not meet your expectations and understand how stressful it must have been to find suitable lodging late at night with your children. Regarding the refund, we will revisit your case personally to see how we can address your concerns. We are also concerned about your experience at our sister property and will communicate your feedback to their management team. Your feedback is crucial for us to improve, and we truly appreciate you bringing these issues to our attention. We hope to have the opportunity to welcome you back one day and provide a stay that reflects the high standards we aim to uphold. Kind regards, Hotel Management

Goʻooooooooooooooooooooooooooooooo

Ocena na stronie TripAdvisor 5.0/5

Mohand A Rodziny - Opinia zatwierdzona w TripAdvisor

First of a very friendly staff, especially Tareq, with a great smile and attitude willingly to assist you with your needs. Also, others like the old guy in the restaurant. If you need to see a fabulous scenery of condensed greenery covered in the morning with fog carpet mesmerizing your sensation, then take your beloved husband and stay there.

Dear guest, Thank you very much for visiting and for the excellent evaluation of our services. We are very glad that you enjoyed Tarčin Forest Resort and Spa-MGallery, where you are always welcome!

Beautiful

Ocena na stronie TripAdvisor 5.0/5

oldhamblondie123 Friends getaway - Opinia zatwierdzona w TripAdvisor

The air was so fresh. The views were spectacular There is not much to do apart from absorb the beautiful scenery around you. Quad biking, walking trails. Spa facilities But you can go down to the town if you wish The staff were so Accommodating, the waiters were brilliant and very helpful. They made you feel at home. All service came with a smile. We never felt rushed when we had any meal. The rooms were clean. The breakfast was always excellent. Only qualm was their restaurant food. This needs to be improved. This hotel hosted a certain type of customer group. That were not rude , rowdy, inappropriate. you never felt uncomfortable.

Dear Guest, We very much appreciate your comments regarding your stay at the Tarcin Forest Resort & Spa Sarajevo - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The isolated spot, also from entertainment

Ocena na stronie TripAdvisor 3.0/5

laserkid Couples - Opinia zatwierdzona w TripAdvisor

This resort is located somewhere in the nowhere. At first glance its exiciting place. The view on the Dinar Alps is spectacular and in fact, there is very peaceful surrounding, but there are not many atractive options around. The rooms are quite large and good organized, but lack of them the warm atmospher. The restaurant is not cozy, too much modern and awkward. The food was not outstanding and for a dinner with wine we had to move to the motel 7 km away. The non-alcohol policy in the 5 stars international hotel is something not understable. The muslim guests were dominating at the hotel, including the wedding party, but the venue should have the offers for different kind of clients too.

Dear valued Guest, Thank you for choosing Tarčin Forest Resort & Spa, MGallery Hotel Collection as a place for your stay. Also thank you for taking time to rate and comment our services. We appreciate your comment, because in that way we know how to make our service even better for our guests. For the interior design of the hotel areas, it is designed in combination of traditional and international motives. As we are in the heart of nature and forest, we represent Well Being and healthy lifestyle. This is the reason we are non alcoholic and non smoking resort. Here at MGallery, we as Heartist are respecting diversity and not making any differences between our guests. We hope to see you once again in our resort, and we sincerely hope that you will have great service another time. Best regards for you.

Retreat to remember!

Ocena na stronie TripAdvisor 5.0/5

DraganAAH Opinia zatwierdzona w TripAdvisor

I was key note speaker for Addiko bank Sarajevo, on their one day retreat. My comments: cleanliness - very good, Staff / service - very good Food - excellent, quality as well as variety at the buffet. Coconut margarita - excellent! F&B director, Mr. Sedin Dudo was very courteous and helpful. All my requests regarding the set up of the conference room and equipment, were met on time. In short: Highly recommended hotel! PS: Greenery around hotel views are stunning! Dragan Djordjević Country lead of CEXAS.rs

Dear Mr. Dragan We very much appreciate your comments regarding your stay at the Tarcin Forest Resort & Spa Sarajevo - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 178 Liczba opinii 8.6/10 Lokalizacja
  • 275 Liczba opinii 7.9/10 Pokój
  • 312 Liczba opinii 8.9/10 Obsługa
  • 5 Liczba opinii 9.1/10 Internet
  • 107 Liczba opinii 9.1/10 Śniadanie
  • 104 Liczba opinii 7/10 Czystość
  • 103 Liczba opinii 8.1/10 Komfort
  • 83 Liczba opinii 8.8/10 Klimat

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