Dear Gregor H., Thank you for choosing to stay with us at Hotel Majapahit and for taking the time to share your feedback. While I am pleased to hear that you enjoyed our historic charm, the breakfast offerings, and our facilities, I am deeply concerned by your comments regarding the condition of your room. First and foremost, please accept my sincere apologies for the state of the carpet you encountered. The presence of mold is entirely unacceptable and falls well below the standards we set for ourselves. I have personally directed our housekeeping and engineering teams to conduct an immediate inspection of the room to address this issue and ensure a deep cleaning and restoration process is carried out immediately. I also appreciate your candid feedback regarding the outdated aspects of our rooms. As a historic property, we strive to preserve our unique heritage while balancing the necessity of modernization. Your comments are a valuable reminder of the areas where we must accelerate our maintenance and renovation efforts to ensure comfort matches the beauty of our architecture. We are truly sorry that this concern detracted from your otherwise positive experience with our staff and amenities. We value your patronage and hope to have the opportunity to provide you with a much more seamless experience on a future visit. Sincerely, Kahar Salamun General Manager Hotel Majapahit Surabaya

Dear Michael K., Thank you for taking the time to share your balanced and detailed feedback with us. I am delighted to hear that our elegant furnishings and the hospitality of our friendly staff made a wonderful impression on you. It is also fantastic to know that you thoroughly enjoyed your dinner experience and found our extensive breakfast buffet to offer something for everyone. I also want to thank you sincerely for your constructive feedback regarding our tea service at breakfast. Your note about the single large container and the desire for a wider selection is incredibly helpful. I have already passed this comment along to our Food & Beverage team so we can review our presentation and look into expanding our tea options to better serve our guests. While our location may present different dynamics for each traveler's specific itinerary, we hope that the peaceful atmosphere inside our property provided a relaxing retreat during your time in Surabaya. We truly value your insights as they help us continuously refine our guest experience. We hope to have the pleasure of welcoming you back in the future to experience our improvements firsthand. Sincerely, Kahar Salamun General Manager

Dear Norbert Z., We very much appreciate your comments regarding your stay at the Majapahit Hotel Surabaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun - GM

Dear Stude, We very much appreciate your comments regarding your stay at the Majapahit Hotel Surabaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun - GM

Dear gabriele h., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

Dear Matthias V., Thank you for your wonderful review! We are delighted that you enjoyed our prime location and the unique architectural beauty of our historic property. It is fantastic to hear that our breakfast buffet and the "historical and cultural experience" we offer left such a positive impression on you. Our team takes great pride in being custodians of Surabaya’s heritage, and your kind words about our friendly service mean the world to us. We hope to have the pleasure of welcoming you back for another memorable stay in the near future. Best regards, Kahar Salamun - GM

Dear Raimar G., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

Dear Alena S., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

Dear Christoph E., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

Dear Raimar G., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

Dear Christian H., Thank You for Your Wonderful Feedback! We are so glad to hear you had such a positive experience at our hotel, especially regarding our central location and excellent staff! It's fantastic to know that you've chosen to stay with us twice in a short period. We're particularly proud of our team's quick action in contacting you about your headphones and keeping them safe for your return – that's exactly the kind of service we strive for. We've noted your feedback about breakfast, and we appreciate you bringing it to our attention. We're always looking for ways to improve our guests' experience, and your comments are invaluable. We hope to welcome you back again soon! Sincerely, Kahar Salamun, General Manager.

Dear Dominik Thank you so much for your wonderful review! We are so pleased to hear that you enjoyed the cleanliness and tidiness of our hotel, as well as the exceptional friendliness of our entire staff. Your compliments regarding the good condition and spaciousness of the rooms, and the variety and freshness of the dishes at our breakfast and restaurant, are truly appreciated. We strive to create a peaceful and comfortable atmosphere for all our guests, and we are delighted to know that our gardens provided you with an opportunity to relax away from the hustle and bustle of Surabaya. We hope to welcome you back to Hotel Majapahit for another memorable stay in the future. Sincerely, Kahar Salamun, General Manager.

Dear Claudia W., Thank you so much for your wonderful review! We are delighted to hear you enjoyed the beautiful and historic charm of our hotel, as well as its central location and proximity to the shopping center. It\'s truly gratifying to know our staff\'s friendliness and helpfulness contributed to your positive experience, and that you found our food varied and delicious. We strive to provide a seamless blend of historical charm and modern service, and your feedback confirms we are achieving that. We hope to welcome you back again soon! Sincerely, Kahar Salamun. General Manager.

Dear Katja S., We understand one night is too short! We're so happy you enjoyed your brief stay and hope you'll consider us again for a longer visit. Thank you for your kind words about the decor and breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun, General Manager.

Dear Andreas G., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun, General Manager.

Dear Christina W., We very much appreciate your comments regarding your stay at the Majapahit Hotel Surabaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, as an our commitment to guest satisfaction, we will undergo for renovation in the next few month. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun, General Manager.