Novotel Leicester 4 stelle

Giudizio clienti (Valutazione ALL) 4.6/5 610 recensioni

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Novotel Leicester - Image 1
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Novotel Leicester - Image 4
2 Great Central Square, LE1 4JS LEICESTER, Regno Unito

Descrizione

I plus dell'hotel

  • 154 camere da letto climatizzate, TV 55"

  • Fully-equipped gym

  • Restaurant with a heated outdoor terrace

  • Central location close to sports centres and stadiums

  • Walking distance from Leicester Railway Station and city centre amenities

Le nostre sistemazioni

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Posizione dell'hotel

Novotel Leicester

2 Great Central Square
LE1 4JS LEICESTER
Regno Unito

Coordinate GPS:52.636879, -1.139759

Telefono
Fax +44 116 482 0440

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Animali non ammessi
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera
Vicino alla proprietà
  • Parcheggio

NINEB

NineB si trova all'interno del Novotel Leicester. Cibo e servizio di qualità con alcuni piatti di provenienza locale.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.6/5  610 recensioni

Giudizio TripAdvisor  4.5/5  118 recensioni

Certificato d'eccellenza 2023

Friendly and helpful visit

Punteggio Tripadvisor 5.0/5

ss3409 In famiglia - Recensione certificata TripAdvisor

We had a family overnight stay at the hotel and from checking in to checking out was a wonderful experience! The staff and management were amazing, friendly and very helpful. We needed milk late at night for the youngest member of our family and restaurant staff were so helpful! Thoroughly recommend it and was the best stay in a hotel since Covid!

Dear ss3409, Thank you for posting your review. It sounds like you had an absolutely delightful experience at the hotel! It's heart-warming to hear that the staff went above and beyond to make your family's stay enjoyable. Providing milk for the youngest member of your family late at night demonstrates their dedication to excellent customer service. Thank you for sharing your positive experience, and I'm sure others will find your recommendation valuable too! We look forward to welcome you again soon. Kind regards

Amazing stay at well run hotel!

Punteggio Tripadvisor 5.0/5

668jodia Recensione certificata TripAdvisor

This is the best run hotel I’ve stayed at in a long time. The staff was friendly and attentive. The hotel was clean in all areas. The bed was comfortable, sheets and towels were great. Tea/coffee and cookies in the room filled daily! Breakfast was delicious with excellent coffee machine, juices, hot breakfast and omelettes made on request. Fresh fruit, pastries and cereal… if you can’t find what you want, it doesn’t exist. The location is next to a large shopping area with 20 restaurants, clothing stores, drug stores and more. 10 minute max Uber from the train station. Very convenient to everything. Stayed 7 nights and my stay was amazing. Well staffed with all the right people to take great Care of their guests. Thank you for all the hospitality!!

Good quality modern hotel

Punteggio Tripadvisor 5.0/5

Beakec Recensione certificata TripAdvisor

Very reasonable family rate for 2 rooms, with the 2nd room discounted by 50%. Comfortable and modern rooms, very clean. Sofa bed was small for 2 people but would be manageable for 1 night. Sofa bed was made from firm foam, not the usual squishy hotel sofa beds. We were at the back of the hotel so no road noise, but the road is very busy so I'm not sure how quiet the front rooms would be. There was some minimal noise from the corridors/doors. Aircon worked very well. Really good selection of teas and biscuits in the room. Breakfast decent and very reasonably priced, especially as children eat for free. Our children loved the pancake machine! Outdoor parking £10 , 2 minutes from the hotel. Right across the road from many chain restaurants, a big John Lewis, and the main city centre mall.

Dear Beakec, Thank you for taking time to post your review. It sounds like you had a fairly positive experience overall! The discounted rate for the second room and the free breakfast for children are great perks for the families. The modern and clean rooms, along with effective air conditioning, contribute to a comfortable stay. Being located away from road noise is definitely a plus, although it's worth noting the potential for corridor noise. The convenience of outdoor parking and the proximity to various dining options and shopping centres' make this hotel a convenient choice for travellers and we look forward to welcome you again for another pleasant stay! Kind regards

Very Poor Customer Service

Punteggio Tripadvisor 3.0/5

Kushty22 Recensione certificata TripAdvisor

The hotel itself and the rooms were fine, had no issues here. However, the staff are an absolute let down. Firstly, we arrive around 1.30 and whilst all hotels will have a specified check-in time, they will look to accommodate you if the rooms are ready, but in this case, the member of staff at reception didn't even bother to check and simply said 'check-in is at 3pm....for a second felt like I was talking to the Terminator. I couldn't be bothered to discuss it any further and so we left our bags with reception and went for lunch. We came back to the hotel at around 2.30pm and got the same response. Somebody clearly needs to work with the Reception staff and seriously work on their Customer Service and interpersonal skills! We eventually got our rooms when the Terminators computer said it was now past 3pm! As mentioned, the rooms were fine. Unfortunately we continued to have issues with every single of member of staff we had to interact with. We asked again at Reception if they could recommend a good Indian restaurant in the vicinity and got told in a roundabout way that she didn't know and best thing to do was to look on our own phones and google it.....not sure what, if any, training these staff have?? Having found a restaurant for ourselves, we then came back to the hotel and asked another member of staff at Reception if he could book a taxi for us for the following morning as we had an event to attend......never knew something so simple could be so difficult! The guy put the phone down with the Cab company and then said he hoped the taxi would turn up the next morning, but couldn't be sure as the staff, but if we had any issues, we could always book an Uber ourselves!! Hopefully you are getting the drift of the staffing issues at this place. We also then enquired what time breakfast would be served from as we needed a fairly early start for the event we were attending the next morning. We were told by two different people that it would be from 7am and that if we wanted it delivered to the room, we would need to complete the form and leave outside the door....which we did.....surprise surprise the breakfast never showed up. I called through to room service and the woman said that they didn't start until 7.30am. When I queried it, she said she needed to check....put the phone down and never called back.....guess it must be the Novotel training again! I then phoned Reception and at least she checked and called me back to say that they had my order and were just preparing it now.....maybe I'm expecting too much, but what's the point of putting down a delivery time on the form only for you to have to chase before they start preparing it??? To be honest it arrived and I was better off with nothing.....ordered toast and got just plain slices of bread....ordered tea for 3 and got tea for 2. Suffice to say, if I'm in Leicester again, will definitely look at other options next time.

Dear Kushty22, thank you for taking the time to tell us about your experience at the Novotel Leicester. It sounds like you had a frustrating experience with the staff at the hotel, please accept our sincerest apologies. It's understandable to expect a certain level of customer service and efficiency when staying at a hotel. The staff members you interacted with should have been more proactive in assisting you with your inquiries and needs. In regards to your breakfast experience, It's disappointing that your breakfast order wasn't delivered on time and that there were issues with the items you received however we do have breakfast timing on display in our guest lifts and guests are also informed at check in. We understand that consistency and accuracy in fulfilling guest requests are crucial for a positive experience. We thank you for providing your feedback as this allows the hotel to identify areas for improvement and make necessary changes. It's understandable that you'd consider exploring other accommodation options when in Leicester again but we would like the opportunity to host you again. It is unfortunate that your experience at the hotel was marred by issues with the staff's professionalism and service quality. Please be assured that we have taken your feedback on board and working towards improving the guest experience in the future. Once again, thank you for taking time to review your stay with us. Kind regards

Adequate Hotel

Punteggio Tripadvisor 3.0/5

bishytraveller84 Per affari - Recensione certificata TripAdvisor

Adequate hotel. Food pretty good - not sure about breakfast as I'm not a breakfast person. Unremarkable stay to be honest. Seem to recall I had issues with the thermostat in the room on the night, but that didn't cause major issues. I'd definitely use again as although not perfect, it's far better than the other places I've stayed in Leicester.

Dear bistytraveller84, thank you for your review however we do not have thermostats in our bedrooms as we are a fully air conditioned hotel. Thank you

In collaborazione con TripAdvisor

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