Raffles Shenzhen 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 91 件のレビュー

Raffles Shenzhen - Image 1
Raffles Shenzhen - Image 2
Raffles Shenzhen - Image 3
Raffles Shenzhen - Image 4
T7, One Shenzhen Bay, 3008 Zhongxin Road, 518054 Shenzhen, 中国

説明

ホテルのその他の情報

  • Gourmet cuisine ranging from Japanese and Chinese classics to French patisserie.

  • 1,500 square meters of spa and wellness facilities including fitness center with Technogym.

  • State-of-the-art event spaces including a Grand Ballroom and eight meeting rooms.

当ホテルの客室

ホテル所在地

Raffles Shenzhen

T7, One Shenzhen Bay, 3008 Zhongxin Road
518054 Shenzhen
中国

GPS:22.505775, 113.942252

電話番号
ファックス +86 755 8666 8660

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  91 件のレビュー

トリップアドバイザーの評価  5.0/5  3,427 件のレビュー

Not the best Raffles

トリップアドバイザーの評価 3.0/5

liaox211 トリップアドバイザー認証口コミ

Honestly just OK. We are Diamond member and went there as family. The hotel was good, room was good. But honestly, I cannot say that we received much service there. Definitely does not worth staying for the service. I have stayed in fairmont and Sofitel across China and their services are actually on par or even better than what you get in this Raffles. As a Diamond member, I also had experience that upgrades were better in Raffles, but don’t count on that in this Raffles.

尊敬的liaox211, Thank you for taking the time to share your feedback following your stay with us. We truly value your loyalty as a Diamond member and appreciate your candid comments. We are pleased to know that you found the hotel and room to your satisfaction, while at the same time we regret that the overall service experience did not fully reflect the distinctive level of care you associate with the Raffles name. At Raffles Shenzhen, our intention is always to deliver warm, intuitive and personalised service, especially for our most valued members. Your observations have been shared with the relevant teams as we continue to refine our service culture and consistency across all touchpoints, including recognition of member benefits. We sincerely hope you may consider giving us another opportunity in the future, so we may provide an experience more aligned with your expectations and the legacy of Raffles hospitality.

Nice!

トリップアドバイザーの評価 5.0/5

Ella Z トリップアドバイザー認証口コミ

Great experience in shenzhen, very welcoming, warm and nice hospitality

Dear 908ellaz, Thank you for choosing Raffles Shenzhen and for sharing your wonderful feedback. We are delighted to know that you had a great experience in Shenzhen and felt the warmth and genuine hospitality of our team. Creating a welcoming and memorable stay for every guest is at the heart of the Raffles spirit, and your kind words truly encourage us. We look forward to welcoming you back to Raffles Shenzhen for another exceptional stay.

good staff!

トリップアドバイザーの評価 5.0/5

d s トリップアドバイザー認証口コミ

Amy's service was great! She reven remembered how I liked my room cleaned and the drinks I wanted! Will definitely recommend and return again in the future!

Dear T7712CLds, Thank you for choosing Raffles Shenzhen and for sharing your kind feedback. We are delighted to hear that Amy’s thoughtful and attentive service made such a positive impression on your stay. Her attention to detail and ability to remember your personal preferences truly reflect the spirit of personalized service we strive to deliver. Your recommendation and intention to return mean a great deal to us. We look forward to welcoming you back for another memorable stay in the near future.

Excellent Hotel Service

トリップアドバイザーの評価 5.0/5

Alex L トリップアドバイザー認証口コミ

My stay at Raffles was truly exceptional, especially thanks to Nathan from the guest services team. He was incredibly professional and enthusiastic throughout, patiently addressing and efficiently resolving all my requests with great care. His thoughtful and attentive service went above and beyond, making my stay comfortable and worry-free. He definitely added a perfect touch to my trip and left me with a wonderful impression. ​

Dear alexlL2305AY, Thank you for choosing Raffles Shenzhen and for taking the time to share your wonderful feedback. We are truly delighted to know that your stay was exceptional, and especially pleased to learn of the positive impression made by Nathan from our Raffles Butler team. His professionalism, enthusiasm, and attentive approach reflect the service values we strive to uphold, and your kind recognition is greatly appreciated. We will be sure to share your compliments with him as encouragement for his continued dedication. It was our pleasure to be part of your journey, and we look forward to welcoming you back for another refined and memorable stay in the near future.

Dinner

トリップアドバイザーの評価 5.0/5

irenelee330 トリップアドバイザー認証口コミ

Sky cafe is a very good restaurant. Autumn is so nice and provides us a very goid service food is good, a various kind of food and wine beautiful scene

Dear irenelee330, Thank you for dining with us at Sky Café and for sharing your delightful feedback. We are pleased to know that you enjoyed the diverse selection of cuisine and wines, complemented by the beautiful skyline and the sea views. Your kind recognition of Autumn is especially appreciated. Her attentive and gracious service reflects the warm hospitality we strive to offer each guest. We will be delighted to share your compliments with her and the team. We look forward to welcoming you back to Sky Café for another memorable dining experience above the bay.

との提携 TripAdvisor

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