Raffles Shenzhen

お客さまの声 (確認済みレビュー アコーホテルズ) 5.0/5 40 件のレビュー

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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • Labelled ALLSAFE

  • Gourmet cuisine ranging from Japanese and Chinese classics to French patisserie.

  • 1,500 square meters of spa and wellness facilities including fitness center with Technogym.

  • State-of-the-art event spaces including a Grand Ballroom and eight meeting rooms.

当ホテルの客室

ホテル所在地

Raffles Shenzhen

T7, One Shenzhen Bay, 3008 Zhongxin Road
518054 Shenzhen
China

GPS:22.505775, 113.942252

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  5.0/5  40 件のレビュー

トリップアドバイザーの評価  5.0/5  1,841 件のレビュー

Excellent 5-star hotel which deserves at least 1 more to show the state-of-the art service

トリップアドバイザーの評価 5.0/5

PlatinumForeverDUS ビジネス - トリップアドバイザー認証口コミ

Excellent service - starting from personal pick-up at the ground floor until you leaving the hotel on the last day of your stay. Great facilities including but not limited to breakfast restaurant, Japanese restaurant, gym and meeting rooms.

Dear PlatinumForeverDUS, Thank you very much for sharing your thoughts with fellow travellers here on TripAdvisor. It is exciting to learn of your beyond expectations experience during your stay at Raffles Shenzhen. I would like to express my gratitude for giving us some rather positive from our location to our team service. Again, thank you for your patronage. My team and I are looking forward to welcoming you back to The Best Address – Raffles Shenzhen again in not so distant future. Yours sincerely, Samuel Wong General Manager Raffles Shenzhen

Unforgettable experience

トリップアドバイザーの評価 5.0/5

J604OYeddiec Solo travel - トリップアドバイザー認証口コミ

Good location and service as well as nice view and interior design. Especial thanks to Max in fitness center who gave me professional advice and answered many questions outside his job area. Unforgettable experience and will revisit in the future.

Dear J604OYeddiec, Thank you very much for sharing your thoughts with fellow travellers here on TripAdvisor. It is exciting to learn of your beyond expectations experience during your stay at Raffles Shenzhen. I would like to express my gratitude for giving us some rather positive from our location to our team service. J604OYeddiec, once again, thank you for complimenting and recommending Raffles to other travellers who are planning to visit us. Lastly, should you wish to return to The Best Address – Raffles Shenzhen, my team and I will be beyond pleased to assist in handling any arrangements you may have. Sincerely, Samuel Wong General Manager Raffles Shenzhen

Opulence in a polarising location

トリップアドバイザーの評価 4.0/5

Bryan L Friends getaway - トリップアドバイザー認証口コミ

The Raffles offers 168 enormous rooms and public areas opulently furnished, with vast expanses of marble, chandeliers and decorative objects between levels 33 - 45 of the 72-storey One Shenzhen Bay tower. Not one for minimalists! I describe the location as "polarising" as it is either very convenient if you need to be in this part of a sprawling city like Shenzhen, or very far from the city centre of Futian. Aside from a rather lacklustre mall named "Dreams On 3019" opposite the hotel, there does not appear to be much else in the immediate vicinity - I spent quite a lot of $$ and time catching taxis and Didis to other parts of the city. The nearest metro station is approx 15 minutes' walk away - not a palatable option in the summer heat. In the distance, Hong Kong is visible, and for those commuting between HK and Shenzhen, the Raffles is perfectly positioned beside the bridge that connects the 2 cities. Upon arriving around lunchtime, I was surprised at the absence of a doorman or indeed any staff to assist with luggage or even offer a welcome, though there appeared to be several staff standing inside the entrance hall to check visitors' health QR codes. I was directed to level 34, where the reception desks are situated for a seated check-in. Whilst they seemed friendly enough, staff did not offer any welcome, but merely directed me to be seated, and no attempt was made to engage in any conversation during the entire registration process. The Technogym-equipped gym and 25-metre pool were outstanding - both offering breathtaking bay panoramas, situated on level 33. In the late afternoon, when the pool was busy, I would suggest that management arrange for more frequent inspection and cleaning of the changing-room, which, during my visit, was an absolute mess - soiled towels and slippers scattered everywhere, with wet patches on the floor. My room, a standard city-view, was extremely spacious, with 2 superbly comfortable queen-sized beds dressed in silky linens, high ceilings, silent and cold AC, and with a view of the city and partially of the bay. Free and fast Wi-fi, a reasonably-stocked complimentary mini-bar (replenished daily), spacious and well-equipped walk-in closet/dressing room and marble bathroom made for a very comfortable stay. I particularly appreciated that the entire room was not carpeted, with most of the flooring being of herringbone-laid wood, with area rugs under and around the beds. Sound insulation seemed adequate. The breakfast was a disappointment, and a key factor which prevented me from awarding this hotel a 5-star rating. Considering the prices charged by the Raffles, and its top-end positioning, I expected a more extensive selection and higher quality. Further, on all 3 mornings of my stay, many dishes, especially the cold cuts, were not replenished, and the absence of smoked salmon was a glaring omission at a luxury hotel. Croissants, which usually reflect a quality pasty kitchen, tasted stale. The only 2 items which I enjoyed were freshly-cooked eggs (from a chef's station) and a juice bar. My overall impression was deep dissatisfaction. The hotel offers several other dining outlets, including a flagship Chinese restaurant on the 70th floor, which I did not have the opportunity to try. Overall, a comfortable stay with some key areas for improvement. However, considering the high prices charged by the Raffles, I would consider alternatives such as the nearby Andaz, if I had to be in this area.

Dear Bryan L, I would like to express my gratitude to you on sharing your feedback on your stay at Raffles Shenzhen with fellow travellers here on TripAdvisor. First of all, I am glad that you had appreciated the hotel’s location, location, and service of our staff. Nevertheless, I am most saddened to hear of your less than expectations experience of breakfast. Please rest assured that here at Raffles Shenzhen, we constantly aim towards reaching excellence and enhancing our services and that your feedback has already helped us become a better hotel. Furthermore, I have discussed the matters addressed with our concerned management to ensure that we use your comments to improve our service in this area immediately. Again, thank you for your patronage. My team and I are looking forward to welcoming you back to The Best Address – Raffles Shenzhen again in not so distant future. Yours sincerely, Samuel Wong General Manager Raffles Shenzhen

Nanshan Hotel

トリップアドバイザーの評価 5.0/5

KevinJJJ Solo travel - トリップアドバイザー認証口コミ

Excellent hotel experience in Nanshan. The location is convenient to most places in Nanshan and Futian and service was top notch. The hotel is also right beside the Hong Kong entry/exit making a very easy access point. A special thanks to the front desk staff for helping with my stay extension and Bella at the gym and spa.

Dear Kevin JJJ, Thank you very much for sharing your thoughts with fellow travellers here on TripAdvisor. It is exciting to learn of your beyond expectations experience during your stay at Raffles Shenzhen. I would like to express my gratitude for giving us some rather positive from our location to our team service. I most trust the location of the hotel and its connecting path to everywhere in Shenzhen had well facilitated you in travelling within the city and to Hong Kong. Kevin JJJ, once again, thank you for complimenting and recommending Raffles to other travellers who are planning to visit us. Lastly, should you wish to return to The Best Address – Raffles Shenzhen, my team and I will be beyond pleased to assist in handling any arrangements you may have. Sincerely, Samuel Wong General Manager Raffles Shenzhen

Top location + Top service

トリップアドバイザーの評価 5.0/5

007zhengs ビジネス - トリップアドバイザー認証口コミ

When first time visiting this hotel, I realized it’s located right at the heart of the Nanshan District’s upper area just like the Up-east Side of New York City! The view at the hotel, especially from the GYM and the pool is just amazing. Apart from the location and the view which somehow might be a given from the day the hotel opened its business, the services delivered by its staff, especially at the GYM is impressive. Max is the one who helped me when I was there exercising. From experience, he could tell I like doing exercise a lot and so he suggested me to try the pool and said “you won’t regret(trying it)”. Well that is really an understatement for sure and I found it even more fun hanging in the pool whiling enjoying the view from the window! The staff may not be as senior as those typically found in the US/Canada, but they are quite attentive and can quickly get to know your needs like what Max did. Overall, a great stint at the hotel and look forward to it next time visiting Shenzhen.

Dear 007zhengs, Thank you for choosing Raffles Shenzhen and sharing your comments on your recent stay with us. I‘m delighted to learn that you enjoyed our view, iconic location and service experience, especially the excellent service from lifeguard Max. I have shared your valuable comments to our team here and it definitely encourage us to deliver the Raffles experience consistently each and every time. Much appreciated for your compliments and we all look forward to welcoming you back soon. Sincerely, Samuel Wong General Manager

との提携 TripAdvisor

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