Raffles Shenzhen

Excellent service - starting from personal pick-up at the ground floor until you leaving the hotel on the last day of your stay. Great facilities including but not limited to breakfast restaurant, Japanese restaurant, gym and meeting rooms.

Good location and service as well as nice view and interior design. Especial thanks to Max in fitness center who gave me professional advice and answered many questions outside his job area. Unforgettable experience and will revisit in the future.

The Raffles offers 168 enormous rooms and public areas opulently furnished, with vast expanses of marble, chandeliers and decorative objects between levels 33 - 45 of the 72-storey One Shenzhen Bay tower. Not one for minimalists! I describe the location as "polarising" as it is either very convenient if you need to be in this part of a sprawling city like Shenzhen, or very far from the city centre of Futian. Aside from a rather lacklustre mall named "Dreams On 3019" opposite the hotel, there does not appear to be much else in the immediate vicinity - I spent quite a lot of $$ and time catching taxis and Didis to other parts of the city. The nearest metro station is approx 15 minutes' walk away - not a palatable option in the summer heat. In the distance, Hong Kong is visible, and for those commuting between HK and Shenzhen, the Raffles is perfectly positioned beside the bridge that connects the 2 cities. Upon arriving around lunchtime, I was surprised at the absence of a doorman or indeed any staff to assist with luggage or even offer a welcome, though there appeared to be several staff standing inside the entrance hall to check visitors' health QR codes. I was directed to level 34, where the reception desks are situated for a seated check-in. Whilst they seemed friendly enough, staff did not offer any welcome, but merely directed me to be seated, and no attempt was made to engage in any conversation during the entire registration process. The Technogym-equipped gym and 25-metre pool were outstanding - both offering breathtaking bay panoramas, situated on level 33. In the late afternoon, when the pool was busy, I would suggest that management arrange for more frequent inspection and cleaning of the changing-room, which, during my visit, was an absolute mess - soiled towels and slippers scattered everywhere, with wet patches on the floor. My room, a standard city-view, was extremely spacious, with 2 superbly comfortable queen-sized beds dressed in silky linens, high ceilings, silent and cold AC, and with a view of the city and partially of the bay. Free and fast Wi-fi, a reasonably-stocked complimentary mini-bar (replenished daily), spacious and well-equipped walk-in closet/dressing room and marble bathroom made for a very comfortable stay. I particularly appreciated that the entire room was not carpeted, with most of the flooring being of herringbone-laid wood, with area rugs under and around the beds. Sound insulation seemed adequate. The breakfast was a disappointment, and a key factor which prevented me from awarding this hotel a 5-star rating. Considering the prices charged by the Raffles, and its top-end positioning, I expected a more extensive selection and higher quality. Further, on all 3 mornings of my stay, many dishes, especially the cold cuts, were not replenished, and the absence of smoked salmon was a glaring omission at a luxury hotel. Croissants, which usually reflect a quality pasty kitchen, tasted stale. The only 2 items which I enjoyed were freshly-cooked eggs (from a chef's station) and a juice bar. My overall impression was deep dissatisfaction. The hotel offers several other dining outlets, including a flagship Chinese restaurant on the 70th floor, which I did not have the opportunity to try. Overall, a comfortable stay with some key areas for improvement. However, considering the high prices charged by the Raffles, I would consider alternatives such as the nearby Andaz, if I had to be in this area.

L hotel est neuf et très design. Les chambres sont spacieuses. Jusque là tout va bien. Problème principal : le personnel ne parle pas du tout anglais. Si vous parlez chinois, vous serez peut-être servis..... Mais si vous parlez que anglais, vous n'obtiendrez rien. Deux exemples pour sourire : - appel du service de chambre pour obtenir un formulaire de laundry, 10 mn plus tard, on m'apporte une boite de mouchoirs !!!! - commande du petit-déjeuner à 6h30 pour obtenir une livraison à 7h. A 7h, rappel, réponse : la livraison est en cours, rappel à 7h15 même réponse. Finally, ils ont livré le petit déjeuner quand je quittais la chambre à 7h30. Bref

J’ai eu la chance de découvrir cet hôtel exceptionnel, tant par son service , sa localisation , son confort , la vue panoramique dans toute situation ... Le personnel est attentifs à toutes demandes et les précèdes .... Merci de cette belle expérience avec vous. Cet établissement est une référence mondiale pour un hôtel urbain. Bravo