Raffles Shenzhen

Note Avis clients (Note ALL) 4.8/5 70 avis

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Description

Hôtel labellisé ALLSAFE

Les plus de l'hôtel

  • Labelled ALLSAFE

  • Gourmet cuisine ranging from Japanese and Chinese classics to French patisserie

  • 1,500 square meters of spa and wellness facilities including fitness center with Technogym.

  • State-of-the-art event spaces including a Grand Ballroom and eight meeting rooms

Nos hébergements

Localisation de l'hôtel

Raffles Shenzhen

3008 Zhongxin Rd, Nanshan, Shenzhen
518054 Shenzhen
Chine

GPS:22.505775, 113.942252

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Navette
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.8/5  70 avis

Note TripAdvisor  5.0/5  1 754 avis

Certificat d'excellence 2022

Excellent 5-star hotel which deserves at least 1 more to show the state-of-the art service

Note TripAdvisor 5.0/5

PlatinumForeverDUS Professionnel - Avis TripAdvisor

Excellent service - starting from personal pick-up at the ground floor until you leaving the hotel on the last day of your stay. Great facilities including but not limited to breakfast restaurant, Japanese restaurant, gym and meeting rooms.

Dear PlatinumForeverDUS, Thank you very much for sharing your thoughts with fellow travellers here on TripAdvisor. It is exciting to learn of your beyond expectations experience during your stay at Raffles Shenzhen. I would like to express my gratitude for giving us some rather positive from our location to our team service. Again, thank you for your patronage. My team and I are looking forward to welcoming you back to The Best Address – Raffles Shenzhen again in not so distant future. Yours sincerely, Samuel Wong General Manager Raffles Shenzhen

Unforgettable experience

Note TripAdvisor 5.0/5

J604OYeddiec Voyage solo - Avis TripAdvisor

Good location and service as well as nice view and interior design. Especial thanks to Max in fitness center who gave me professional advice and answered many questions outside his job area. Unforgettable experience and will revisit in the future.

Dear J604OYeddiec, Thank you very much for sharing your thoughts with fellow travellers here on TripAdvisor. It is exciting to learn of your beyond expectations experience during your stay at Raffles Shenzhen. I would like to express my gratitude for giving us some rather positive from our location to our team service. J604OYeddiec, once again, thank you for complimenting and recommending Raffles to other travellers who are planning to visit us. Lastly, should you wish to return to The Best Address – Raffles Shenzhen, my team and I will be beyond pleased to assist in handling any arrangements you may have. Sincerely, Samuel Wong General Manager Raffles Shenzhen

Opulence in a polarising location

Note TripAdvisor 4.0/5

Bryan L Escapade entre amis - Avis TripAdvisor

The Raffles offers 168 enormous rooms and public areas opulently furnished, with vast expanses of marble, chandeliers and decorative objects between levels 33 - 45 of the 72-storey One Shenzhen Bay tower. Not one for minimalists! I describe the location as "polarising" as it is either very convenient if you need to be in this part of a sprawling city like Shenzhen, or very far from the city centre of Futian. Aside from a rather lacklustre mall named "Dreams On 3019" opposite the hotel, there does not appear to be much else in the immediate vicinity - I spent quite a lot of $$ and time catching taxis and Didis to other parts of the city. The nearest metro station is approx 15 minutes' walk away - not a palatable option in the summer heat. In the distance, Hong Kong is visible, and for those commuting between HK and Shenzhen, the Raffles is perfectly positioned beside the bridge that connects the 2 cities. Upon arriving around lunchtime, I was surprised at the absence of a doorman or indeed any staff to assist with luggage or even offer a welcome, though there appeared to be several staff standing inside the entrance hall to check visitors' health QR codes. I was directed to level 34, where the reception desks are situated for a seated check-in. Whilst they seemed friendly enough, staff did not offer any welcome, but merely directed me to be seated, and no attempt was made to engage in any conversation during the entire registration process. The Technogym-equipped gym and 25-metre pool were outstanding - both offering breathtaking bay panoramas, situated on level 33. In the late afternoon, when the pool was busy, I would suggest that management arrange for more frequent inspection and cleaning of the changing-room, which, during my visit, was an absolute mess - soiled towels and slippers scattered everywhere, with wet patches on the floor. My room, a standard city-view, was extremely spacious, with 2 superbly comfortable queen-sized beds dressed in silky linens, high ceilings, silent and cold AC, and with a view of the city and partially of the bay. Free and fast Wi-fi, a reasonably-stocked complimentary mini-bar (replenished daily), spacious and well-equipped walk-in closet/dressing room and marble bathroom made for a very comfortable stay. I particularly appreciated that the entire room was not carpeted, with most of the flooring being of herringbone-laid wood, with area rugs under and around the beds. Sound insulation seemed adequate. The breakfast was a disappointment, and a key factor which prevented me from awarding this hotel a 5-star rating. Considering the prices charged by the Raffles, and its top-end positioning, I expected a more extensive selection and higher quality. Further, on all 3 mornings of my stay, many dishes, especially the cold cuts, were not replenished, and the absence of smoked salmon was a glaring omission at a luxury hotel. Croissants, which usually reflect a quality pasty kitchen, tasted stale. The only 2 items which I enjoyed were freshly-cooked eggs (from a chef's station) and a juice bar. My overall impression was deep dissatisfaction. The hotel offers several other dining outlets, including a flagship Chinese restaurant on the 70th floor, which I did not have the opportunity to try. Overall, a comfortable stay with some key areas for improvement. However, considering the high prices charged by the Raffles, I would consider alternatives such as the nearby Andaz, if I had to be in this area.

Dear Bryan L, I would like to express my gratitude to you on sharing your feedback on your stay at Raffles Shenzhen with fellow travellers here on TripAdvisor. First of all, I am glad that you had appreciated the hotel’s location, location, and service of our staff. Nevertheless, I am most saddened to hear of your less than expectations experience of breakfast. Please rest assured that here at Raffles Shenzhen, we constantly aim towards reaching excellence and enhancing our services and that your feedback has already helped us become a better hotel. Furthermore, I have discussed the matters addressed with our concerned management to ensure that we use your comments to improve our service in this area immediately. Again, thank you for your patronage. My team and I are looking forward to welcoming you back to The Best Address – Raffles Shenzhen again in not so distant future. Yours sincerely, Samuel Wong General Manager Raffles Shenzhen

Hotel à éviter si vous ne parlez pas chinois.

Note TripAdvisor 1.0/5

ydu994 Professionnel - Avis TripAdvisor

L hotel est neuf et très design. Les chambres sont spacieuses. Jusque là tout va bien. Problème principal : le personnel ne parle pas du tout anglais. Si vous parlez chinois, vous serez peut-être servis..... Mais si vous parlez que anglais, vous n'obtiendrez rien. Deux exemples pour sourire : - appel du service de chambre pour obtenir un formulaire de laundry, 10 mn plus tard, on m'apporte une boite de mouchoirs !!!! - commande du petit-déjeuner à 6h30 pour obtenir une livraison à 7h. A 7h, rappel, réponse : la livraison est en cours, rappel à 7h15 même réponse. Finally, ils ont livré le petit déjeuner quand je quittais la chambre à 7h30. Bref

Dear ydu994, Thank you for staying at Raffles Shenzhen recently. I am delighted you liked the hotel; the design, and our spacious rooms. I am however disappointed that our service communication levels let the stay down. Thank you for sharing the difficulties faced when speaking to our operators, concerning laundry and in-room dining. We do pride ourselves on our service levels and are always striving for improvements, not only in overall English levels, but we also focus on listening to understand, and paraphrasing. We certainly hope the opportunity arises whereby you may stay with us again, where we look forward to warmly welcoming you back, and showcasing improvements in our operator service. Sincerely, Jens Corder, general manager

L’excellence

Note TripAdvisor 5.0/5

GaetanBoursaux Voyage solo - Avis TripAdvisor

J’ai eu la chance de découvrir cet hôtel exceptionnel, tant par son service , sa localisation , son confort , la vue panoramique dans toute situation ... Le personnel est attentifs à toutes demandes et les précèdes .... Merci de cette belle expérience avec vous. Cet établissement est une référence mondiale pour un hôtel urbain. Bravo

Thank you for staying with Raffles Shenzhen and taking time to share your experience! It's been a true delight to know that you've enjoyed a pleasant journey with our facilities and service. Arrive as guest, leave as friend and return as family. We look forward to welcoming you again at your home in the clouds!

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 395 avis 9.2/10 Site
  • 920 avis 9/10 Chambre
  • 1 478 avis 8.8/10 Service
  • 9 avis 8.2/10 Internet
  • 502 avis 9.6/10 Ambiance
  • 374 avis 8.5/10 Installations
  • 264 avis 7.4/10 Petit déjeuner
  • 190 avis 9/10 Propreté

Dispensé par Trustyou

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