5 Terres Hôtel & Spa - MGallery Collection 5 星

客户意见评级 (ALL 评级) 4.8/5 826 评论

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5 Terres Hôtel & Spa - MGallery Collection - Image 1
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11 Place De L Hotel De Ville, 67140 巴尔, 法国

描述

酒店其他优惠

  • 在下莱茵省葡萄酒之都的阿尔萨斯"葡萄酒之路"上

  • 这家餐厅提供采用新鲜时令农产品制作的现代美食

  • 豪华的水疗中心建于几百年历史的拱顶之下，在此享受珍贵的宝石疗愈

  • 您可以在温馨的葡萄酒吧享受美酒佳酿

  • 安全的室内停车场（带充电桩）

我们的客房

酒店位置

5 Terres Hôtel & Spa - MGallery Collection

11 Place De L Hotel De Ville
67140 巴尔
法国

GPS:48.409008, 7.450007

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

LA TABLE DU 5

Table du 5 推出现代小酒馆菜单，菜品由新鲜的本地食材制作并会随季节略加调整，酒单中则有多款美味的佐餐葡萄酒。您可以在客房内或露台上享用。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.8/5  826 评论

TripAdvisor 评级  4.6/5  597 评论

卓越奖 2024

Wonderful getaway in charming town

Tripadvisor 评级 5.0/5

EHfromCalifornia 经 TripAdvisor 认证的评论

We wanted to stay longer at this beautifully appointed hotel and spa in a hilly, picturesque, cobblestone town at the northern end of the Route des Vins and just 30 minutes from Strasbourg. Friendly, gracious service/staff, lovely, well-designed room with comfortable bed and spacious bathroom and two sinks (my husband loves this), comfortable, airy lounge areas, everything clean and well-tended. Valet parking. Go and feel pampered.

Not really good enough

Tripadvisor 评级 3.0/5

IanH711 经 TripAdvisor 认证的评论

All in all, not really good enough and Accor need to get a bit of a grip. Although the staff tried hard, there simply weren't enough of them. That meant there was no sense of life in any of the downstairs areas and a 4 course dinner took nearly 2 1/2 hours. This is a supposedly top hotel but offers only two menu choices (and then combines them in a set menu which is the only logical option price wise) which is woeful - whilst the food itself was decent, the length of time it took and lack of choice means you could not eat there twice. The room we had was small for two people and although converting an old building imposes constraints on design, it was badly laid out making the occasional concussion near inevitable and eliminating all privacy in the bathroom. Parking off site at E25 per night is scandalous. There is free parking 10 metres away which whilst not covered / locked, seemed perfectly safe.

Dear Guest, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Combines beautiful design with old world charm

Tripadvisor 评级 5.0/5

lindycardy Couples - 经 TripAdvisor 认证的评论

The hotel exterior is a typical Alsace ginger bread construction. The interior beautifully combines this old-world charm with a fresh modern interior. The spa & pool in the cellar are first class. The masseur Elodie was amazing. The hotel restaurant was closed on our first night, we found a nice pizza restaurant but most of the town of Barr was closed. We ate in the hotel restaurant the following night. We experienced very poor service. 40 minutes before we had wine to our table. Two hours between ordering our food and getting our main course. There were other issues in terms of lack of professionalism amongst staff. Two of the three dishes I was served were unacceptable. I made the reception staff aware I was unwilling to pay for these dishes, and they removed them from the bill. The breakfast was wonderful. The staff, during breakfast, the cleaner and reception staff were all friendly and professional.

Poor experience - be careful before booking

Tripadvisor 评级 1.0/5

Chris123455789 经 TripAdvisor 认证的评论

This is a terrible little hotel that holds itself out as something it is not. Be sure to know exactly the room you’re getting ahead of time, or prepare for disappointment. When we tried to leave, we were told “prepaid” sorry, you are out of luck. When asked if we could transfer to a sister hotel, which was the suggestion of the night staff when we asked upon checking in, we were told “no.” We effectively have a room that we’re sure the summer interns use during the season, behind a curtain, no elevator service, which you get to by walking through a service area (thus the curtain) - what kind of hotel even has rooms like that???? As we all know, pictures lie, we do not recommended this hotel at all … stay in Obernai, stay in Colmar or any of the other towns … horrible little place full of puffed up pretenders

Dear Guests, On reading your comment we are astounded by such bad faith. You booked 4 nights in our house. On the very first afternoon, you came to reception saying ‘there's nothing to do in this town, we want to leave’. The team showed you places to visit, asked if there was anything else we could do to make your stay more enjoyable, asked if the room was suitable or if we could offer you another one, but you were adamant that ‘we want to leave’. Also, yes, our team offered to arrange a transfer to another hotel, but this has nothing to do with the prepayment of your stay, which cannot under any circumstances be transferred to another establishment...... Finally, the fact that you obviously did not enjoy your room (something you could have told us on the spot ....), does not justify your defamatory and misleading comments about the fact that it could have been a room intended for staff ...... Not to mention your disrespectful and offensive comments about our staff, which we do not accept. Sincerely The 5 Terres team*****

Excellent

Tripadvisor 评级 5.0/5

bbm44 家庭住宿 - 经 TripAdvisor 认证的评论

A charming and special hotel. Excellent service and personal attention. Happy to provide service. Highly recommend the hotel, beautifully designed and excellent food. Comments to the hotel There really isn't

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其他网络用户评价我们的酒店

  • 189 评论 8.5/10 位置
  • 311 评论 8.2/10 房间
  • 526 评论 9.3/10 服务
  • 237 评论 6.9/10 运动休闲
  • 208 评论 9.8/10 氛围
  • 186 评论 9.1/10 早餐
  • 59 评论 9.3/10 清洁度
  • 46 评论 2.4/10 性价比

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。