5 Terres Hôtel & Spa - MGallery Collection 5성

고객 평점 (ALL 평가) 4.8/5 832 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
5 Terres Hôtel & Spa - MGallery Collection - Image 1
5 Terres Hôtel & Spa - MGallery Collection - Image 2
5 Terres Hôtel & Spa - MGallery Collection - Image 3
5 Terres Hôtel & Spa - MGallery Collection - Image 4
11 Place De L Hotel De Ville, 67140 Barr, 프랑스

호텔설명

호텔 추가 정보

  • On the Alsace "Route des Vins" in the wine capital of Bas-Rhin

  • A restaurant offering modern cuisine with fresh seasonal produce

  • Luxury spa under centuries-old vaults & gemology precious stone treatments

  • Great wines and fine vintages to enjoy at the warm Wine Bar

  • Covered secure parking with charging terminals

숙박

호텔 위치

5 Terres Hôtel & Spa - MGallery Collection

11 Place De L Hotel De Ville
67140 Barr
프랑스

GPS:48.409008, 7.450007

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

LA TABLE DU 5

The Table du 5 unveils a modern bistro menu made up of fresh and local products, subtly varied according to season, accompanied by a delightful wine list to enjoy in your room or on the terrace.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.8/5  832 리뷰

TripAdvisor 평가  4.6/5  597 리뷰

2024으뜸 시설

Wonderful getaway in charming town

트립어드바이저 평점 5.0/5

EHfromCalifornia TripAdvisor 인증 리뷰

We wanted to stay longer at this beautifully appointed hotel and spa in a hilly, picturesque, cobblestone town at the northern end of the Route des Vins and just 30 minutes from Strasbourg. Friendly, gracious service/staff, lovely, well-designed room with comfortable bed and spacious bathroom and two sinks (my husband loves this), comfortable, airy lounge areas, everything clean and well-tended. Valet parking. Go and feel pampered.

Not really good enough

트립어드바이저 평점 3.0/5

IanH711 TripAdvisor 인증 리뷰

All in all, not really good enough and Accor need to get a bit of a grip. Although the staff tried hard, there simply weren't enough of them. That meant there was no sense of life in any of the downstairs areas and a 4 course dinner took nearly 2 1/2 hours. This is a supposedly top hotel but offers only two menu choices (and then combines them in a set menu which is the only logical option price wise) which is woeful - whilst the food itself was decent, the length of time it took and lack of choice means you could not eat there twice. The room we had was small for two people and although converting an old building imposes constraints on design, it was badly laid out making the occasional concussion near inevitable and eliminating all privacy in the bathroom. Parking off site at E25 per night is scandalous. There is free parking 10 metres away which whilst not covered / locked, seemed perfectly safe.

Dear Guest, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Combines beautiful design with old world charm

트립어드바이저 평점 5.0/5

lindycardy Couples - TripAdvisor 인증 리뷰

The hotel exterior is a typical Alsace ginger bread construction. The interior beautifully combines this old-world charm with a fresh modern interior. The spa & pool in the cellar are first class. The masseur Elodie was amazing. The hotel restaurant was closed on our first night, we found a nice pizza restaurant but most of the town of Barr was closed. We ate in the hotel restaurant the following night. We experienced very poor service. 40 minutes before we had wine to our table. Two hours between ordering our food and getting our main course. There were other issues in terms of lack of professionalism amongst staff. Two of the three dishes I was served were unacceptable. I made the reception staff aware I was unwilling to pay for these dishes, and they removed them from the bill. The breakfast was wonderful. The staff, during breakfast, the cleaner and reception staff were all friendly and professional.

Poor experience - be careful before booking

트립어드바이저 평점 1.0/5

Chris123455789 TripAdvisor 인증 리뷰

This is a terrible little hotel that holds itself out as something it is not. Be sure to know exactly the room you’re getting ahead of time, or prepare for disappointment. When we tried to leave, we were told “prepaid” sorry, you are out of luck. When asked if we could transfer to a sister hotel, which was the suggestion of the night staff when we asked upon checking in, we were told “no.” We effectively have a room that we’re sure the summer interns use during the season, behind a curtain, no elevator service, which you get to by walking through a service area (thus the curtain) - what kind of hotel even has rooms like that???? As we all know, pictures lie, we do not recommended this hotel at all … stay in Obernai, stay in Colmar or any of the other towns … horrible little place full of puffed up pretenders

Dear Guests, On reading your comment we are astounded by such bad faith. You booked 4 nights in our house. On the very first afternoon, you came to reception saying ‘there's nothing to do in this town, we want to leave’. The team showed you places to visit, asked if there was anything else we could do to make your stay more enjoyable, asked if the room was suitable or if we could offer you another one, but you were adamant that ‘we want to leave’. Also, yes, our team offered to arrange a transfer to another hotel, but this has nothing to do with the prepayment of your stay, which cannot under any circumstances be transferred to another establishment...... Finally, the fact that you obviously did not enjoy your room (something you could have told us on the spot ....), does not justify your defamatory and misleading comments about the fact that it could have been a room intended for staff ...... Not to mention your disrespectful and offensive comments about our staff, which we do not accept. Sincerely The 5 Terres team*****

Excellent

트립어드바이저 평점 5.0/5

bbm44 가족 - TripAdvisor 인증 리뷰

A charming and special hotel. Excellent service and personal attention. Happy to provide service. Highly recommend the hotel, beautifully designed and excellent food. Comments to the hotel There really isn't

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 189 리뷰 8.5/10 위치
  • 311 리뷰 8.2/10 객실
  • 526 리뷰 9.3/10 서비스
  • 237 리뷰 6.9/10 웰니스 센터
  • 208 리뷰 9.8/10 분위기
  • 186 리뷰 9.1/10 조식
  • 59 리뷰 9.3/10 청결도
  • 46 리뷰 2.4/10 가격 대비 가치

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