Mercure Nanchang Sunac 4 Sterne

Note Tripadvisor 5.0/5 279 Bewertungen

Bestpreisgarantie
Mercure Nanchang Sunac - Image 1
Mercure Nanchang Sunac - Image 2
Mercure Nanchang Sunac - Image 3
Mercure Nanchang Sunac - Image 4
987 Nan Longpan Street, Honggutan District, Jiangxi Province, 330038 Nanchang, China

Beschreibung

Hotel-Extras

  • 5 minutes walk to Metro Line 2 Jiu Long Hu Nan Station Exit 2

  • Walking distance to Sunac Theme Park

  • 3 minutes walk to Sunac Mall and Aquarium

  • 8 min drive to Nanchang International Stadium that regularly hosts concert and sport game.

  • 5 minutes drive to Nanchang Greenland International Expo Centre

Unsere Unterkünfte

Lage des Hotels

Mercure Nanchang Sunac

987 Nan Longpan Street, Honggutan District, Jiangxi Province
330038 Nanchang
China

GPS:28.584304, 115.788638

Tel
Fax +86 791 8738 9000

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Parkplatz
  • Haustiere nicht erlaubt
  • Shuttle
  • Rollstuhlgängig
  • WLAN
  • Klimaanlage
  • Frühstück
  • Konferenzräume
In der Nähe
  • Parkplatz

Frühstück

Nicht vertragliches Foto

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

TripAdvisor-Gesamtwertung  5.0/5  279 Bewertungen

Very Frustrating and Disappointing Experience

Note Tripadvisor 1.0/5

ThomasY940 Zertifizierte TripAdvisor Bewertung

Mercury is one of the worse hotels I have stay during my 6 days trip in Jiangxi, spanning from Nanchang, JingDeZheng, Jiujiang, WuYuan and ShangRau. Reasons being : 1.) Hotel front desk staff are very rude, discourteous and lack of customer service. I rated this because when I asked for another room card for my wife, the front desk staff told me a straight no, and I have to go through my local guide to ask for the same. Why? Why treat foreign guests so badly? Isn’t it the hotel interest to serve guests from all over the world? Another bad experience was encountered by my wife when she approached the front desk staff for masking tape to do some wrapping and packing, the answer from the hotel staff was also a “straight no”, but when she sought help from our local guide, she got the masking tape. Why? Hotel management if you read this and want to know who are your staff who have failed tremendously in serving your customers, I will be most glad to share more details. 2.) In room coffee and tea making, I am really puzzled if my room is really being cleaned and serviced prior to we check in, because I can see coffee mate (creamer) and sugar, but there is no coffee provided, I am not sure if the creamer is meant for Chinese tea bags? 3.) Bathroom supply is also pathetic, only shower gels and Shampoo, but not conditioner. Besides that, water pressure in the shower area is also very weak, this is really not a 3 stars hotel should have. 4.) In room disposable sleepers were tainted and dirtied, it gives the feeling that the sleepers were being recycled. 5.) in general, the room is small compared to most local 4 stars hotel, bathroom is very small especially the shower area is fitted with fibre glass walls, letting you feel that you are onboard the plane. 6.) Last but not least, the hair dryer in the bathroom is not working well because it can’t generate hot air to blow dry the hairs, very frustrating indeed.

where am i again?

Note Tripadvisor 4.0/5

ixarette Zertifizierte TripAdvisor Bewertung

Although far from the centre of town the Mercure is across the road from the vast Wanda shopping mall, and close to Nanchang's high-speed rail station. I didn't experience other, earlier reviewers' issues with poor English speaking -- in fact, I thought the staff's English abilities were much better than usual, including a truly fluent lady at reception. I did, however, have the odd experience of wondering what hotel I was actually staying at. Due to renovations of some sort, breakfast was next door in the Novotel, and when my laundry came back from housekeeping, it was in bags branded with the Pullman hotel logo from a block away. Breakfast did become something of a hot-button issue with my party, since the hotel was overrun with a large party of schoolchildren on our second day, and the breakfast staff retreated in panic. The quality dropped to kids-food levels and took several days to recover, but I haven't allowed this to detract from my review of the Mercure, because, as I said, this was all happening at the Novotel anyway!

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Nanchang Sunac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Manager Mercure Nanchang Sunac

Value for Money

Note Tripadvisor 5.0/5

TJX05 Familie - Zertifizierte TripAdvisor Bewertung

The young men at front desk were courteous and helpful in particular Eric and his colleague tried to help with arranging two cars to the train station early next morning though without much success. Rooms were clean and in excellent condition. Beds were super comfy and clean. Our sleep was great. Wanda Mall and theme park are just across the road. Nice and very affordable place to stay for a night to catch our high speed train at Nanchang West Train Station nearby.

Dear guest, We are appreciate your comments regarding your stay at the Mercure Nanchang Sunac. It is always a pleasure to receive positive feedback. I will share your comments with our team. Especially your recognition to Eric,I'm sure we will have more and more staffs like Eric to create better service to our guests! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melody Yin Asst Guest Experience Manager Mercure Nanchang Sunac

a pleasant stay / ein angenehmer Aufenhalt

Note Tripadvisor 5.0/5

minscho Familie - Zertifizierte TripAdvisor Bewertung

EN: thanks to the Manager Leo, Oma and i had such a pleasant stay. The staff there are friendly and helpful, the Hotel is nearby Wanda Shopping Center and Wanda Theme Park, if we visit Nanchang some day again, Mercure would be our first and best choice. DE: Mein bester dank geht an Leo, Oma und ich hatten einen sehr angenehmen Aufenhalt in Nanchang. Die Mitarbeiter sind freundlich und hilfsbereit. Das Hotel liegt in der Nähe des Wanda Einkaufszentrums und des Wanda Themenparks. Wenn wir Nanchang wieder besuchen, dann ist Mercure klar unsere erste und beste Wahl.

Dear guest, We are appreciate your comments regarding your stay at the Pullman Nanchang Wanda. It is always a pleasure to receive positive feedback. I will share your comments with our team. Especially your recognition to Leo,I'm sure we will have more and more staffs like Leo to create better service to our guests! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelly Guest Experience Manager Pullman Nanchang Wanda

Good hotel with poor service quality

Note Tripadvisor 2.0/5

DKurniawan Geschäfts-<br>reisende - Zertifizierte TripAdvisor Bewertung

The hotel is of good quality but it missed the most important component of a good hotel - the service quality. The front desk team is hardly speaking basic English. We ordered a room service in the late evening, but the room service was not available. The hotel staff suggested us to contact the Novotel (next door) to get a room service. We finally ordered a room service from the Novotel. We need to settle the food using online payment service and the staff requested us to pay a deposit for borrowing wine glasses, regardless that the front desk staff keeps a copy of my credit card imprint. What an experience of staying in a Mercure Hotel Nanchang.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Nanchang Wanda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Manager Mercure Nanchang Wanda

In Partnerschaft mit TripAdvisor

So bewerten andere Internetnutzer unser Hotel

  • 722 Bewertungen 9/10 Lage
  • 1.064 Bewertungen 8.5/10 Zimmer
  • 1.848 Bewertungen 9.3/10 Service
  • 556 Bewertungen 9.4/10 Stimmung
  • 496 Bewertungen 8.8/10 Frühstück
  • 463 Bewertungen 8.9/10 Sauberkeit
  • 433 Bewertungen 9.1/10 Ausstattung
  • 370 Bewertungen 9.6/10 Preis-Leistungs-Verhältnis

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