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Fairmont Nanjing 5 stars

Customer review rating (ALL Rating) 4.7/5 4,137 reviews

ALLSAFE approved hotel

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Fairmont Nanjing
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Hotel extras

  • Labeled ALLSAFE

  • In upper half of stunning Jin Ao Tower with aw e-inspiring views of Yangtze River

  • Three fine restaurants, two stylish bars, incl uding all-day eating outlet on top floor

  • Lavish high-ceilinged ballroom for grand event s, covering 936 square meters

  • Refreshing world-class spa facilities, large s wimming pool, top fitness center

Hotel location

Fairmont Nanjing

333 Jiangdong Middle Road
Jianye District
Jiangsu Province
210019 nanjing
china

Tel: +862586728888

Fax: (+86)25/86593288

Check-in from 14h00

Check out up to 12h00

  • Fairmont Nanjing: 

  • By plane

    NANJING LUKOU AIRPORT At 35km / 21.75 miles

GPS:31.998314, 118.72684

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Offering stunning views of the Yangtze River and Nanjing, our 359 rooms and suites are havens of unrivaled comfort that feature elegant decor, floor-to-ceiling windows and premier amenities, whether you are traveling for business or leisure.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 936 m²

  • Maximum capacity: 900 people

  • Maximum banquet capacity: 660 people

Find out more

Our guest reviews for
Fairmont Nanjing

100% genuine reviews from our guests

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ALL Rating 4.7/5

4,137 reviews

TripAdvisor Rating 4.5/5

966 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Wonderful stay

Customer review rating 4.5/5

Elizabeth T. Business - 11/11/2021 Confirmed reviews ALL

Fairmont becomes my favorite hotel I stay in Nanjing, and feel "back-home". I enjoy the room accommodations, quiet and clean, smile with the reception desks, and staff at breakfast cite, everyone is warm, polite. Thanks for Chef Martel and restaurant manager Edward, and Sunny.... their smile and kind greeting makes me feel so warm. The house keeping for cleaning my shoe in free brought me a nice surprise. Thank you! Just a minor mistake that reception desk made a wrong number of invoice, but we have handled it, I have courier that invoice back to hotel, hope the reception desk is working on it to correct it. Thank you.

Dear Yi Ping T., Dear guests, How do you do? Thank you for your valuable comments and suggestions during your stay at Fairmont Nanjing. We are very sorry for the problems you have reported and the inconvenience caused during your stay! We have reported your comments to the relevant person in charge, and we will continue to strengthen staff training and strive to provide quality experience for every guest. Thank you again for your patronage, we sincerely look forward to your coming again! Sincerely, HARALD FEURSTEIN GENERAL MANAGER 费和瑞 总经理 Fairmont Nanjing 南京金奥费尔蒙酒店 fairmont.com/Nanjing

Much better service than before

Customer review rating 4.5/5

L. X. Business - 17/09/2021 Confirmed reviews ALL

Excellent room supplies, and excellent check-in and check-out process.

Dear Xiao He L., Dear Guest: Thank you for your valuable advice on staying in Fairmont Nanjing. I am very glad to hear of your affirmation of our work. I will share your comments with our team. We have been working tirelessly to improve the quality of our service and I am sure this feedback will be a great encouragement to all of our staff. Thank you again for sharing your experience with us, and we sincerely hope that your next visit will be as enjoyable as the previous one. I wish good! Sincerely, SIDNEY HARDY GENERAL MANAGER 韩翟 总经理 Fairmont Nanjing 南京金奥费尔蒙酒店 fairmont.com/Nanjing

nice experience to live

Customer review rating 5.0/5

Jiacheng W. Business - 17/09/2021 Confirmed reviews ALL

NA

Dear W. J., Dear guests, How do you do? Thank you for choosing King O 'Fairmont Nanjing! The Fairmont Hotel is committed to creating a wonderful stay experience for every guest with the service philosophy of "leaving a wonderful moment in our guests' memory". Thank you for your recognition of the hotel service, which is the biggest encouragement to our work. Thank you again for your patronage, we sincerely look forward to your coming again! Sincerely, SIDNEY HARDY GENERAL MANAGER 韩翟 总经理 Fairmont Nanjing 南京金奥费尔蒙酒店 fairmont.com/Nanjing

Excellent experience. Friendly staff.

Customer review rating 5.0/5

Lin Z. Business - 15/09/2021 Confirmed reviews ALL

The only thing needs to improve is the quality of the breakfast, hope more European food, like cheese.

Dear Lin Z., Dear guests, How do you do? Thank you for choosing King O 'Fairmont Nanjing! We are sorry to hear that you did not meet our expectations for the guest experience. Your feedback is very important to us and we have passed your feedback to the restaurant's Food and Beverage manager. The food and beverage team will strive to enhance the taste and diversity to meet the different taste buds of all kinds of guests. Thank you again for your patronage, we sincerely look forward to your coming again! Sincerely, SIDNEY HARDY GENERAL MANAGER 韩翟 总经理 Fairmont Nanjing 南京金奥费尔蒙酒店 fairmont.com/Nanjing

Bad experience.

Customer review rating 0.5/5

Xiao M. Business - 28/07/2021 Confirmed reviews ALL

1. The service attitude of the hotel is average. 2. The building where the hotel is located is very high, and only part of it belongs to the hotel. Because it is surrounded by four sides, the location of the elevator is difficult to find, and there is no guide. 3. The hotel environment is too dark and the corridor is dark. And the doors of every two rooms are a combination. In a very deep passage, if there are two people you don't know, the risk is high. 4. The decoration in the room is too old and the sofa is very dirty. 5. There are few kinds of breakfast and no guidance, like a chaotic canteen

Dear Ji G., Dear guests, hello! Thank you for staying at King O Fairmont Nanjing and for your valuable comments and suggestions. We are very sorry for the service problems you reported and the inconvenience caused to you during your stay. We have reported your comments to the person in charge. We will continue to strengthen staff service training and strive to provide a quality experience for every guest. The transfer of elevators is not only because of the functional distinction of the building, but also because the hotel is in order to protect the safety of the guests, the public area and the private area of the guests are separated. As for your question about the inconvenience of changing to the elevator, we have arranged special personnel to help and guide you, so as to ensure that you will not encounter such problems next time. Hotel is dark yellow light, in warm color department, can let people in a more relaxed state of mind and body. We are deeply sorry for the room hygiene problem you raised. Your comments, we have immediately informed the room department, and let it make improvements. We have sent your feedback to the head of the hotel food and beverage department, the food and beverage department team will strive to improve the taste and diversity, to meet the different taste buds of all kinds of guests. Sincerely, SIDNEY HARDY GENERAL MANAGER 韩翟 总经理 Fairmont Nanjing 南京金奥费尔蒙酒店 fairmont.com/Nanjing

well located

Customer review rating 4.5/5

Tianyi Business - 19/07/2021 Confirmed reviews ALL

breakfast is good. room space is quite limited

Dear Tian Yi Z., Thank you for staying at Golden O Fairmont Nanjing and sharing your experience! We are sorry that your stay did not meet our expectations! The hotel always pays great attention to the maintenance of hardware facilities, and plans to decorate and transform some facilities every year. We take your comments very seriously and have reported them to the hotel management and relevant departments. In the future, we will accelerate the pace of update, in order to bring guests a better and more comfortable experience. When you encounter any problems, you can feel free to contact us, our royal service team is always ready to provide you with thoughtful service. We would like to listen to your feedback and solve any problems you encounter during your stay. Thank you again for your patronage and we sincerely look forward to your coming again! Sincerely, SIDNEY HARDY GENERAL MANAGER 韩翟 总经理 Fairmont Nanjing 南京金奥费尔蒙酒店 fairmont.com/Nanjing

good stay

Customer review rating 5.0/5

S. C. Business - 13/07/2021 Confirmed reviews ALL

good stay

尊敬的 c. S.： 尊敬的宾客，您好！感谢您选择南京金奥费尔蒙酒店！费尔蒙酒店一直以“将美好片刻永留客人回忆”为服务理念，致力于为每一位客人打造美好的入住体验。感谢您对酒店服务的认可，这是对我们工作最大的鼓舞。再次感谢您的惠顾，我们诚挚期待您再次光临！ 谨启 SIDNEY HARDY GENERAL MANAGER 韩翟 总经理 Fairmont Nanjing 南京金奥费尔蒙酒店 fairmont.com/Nanjing

Good stay

Customer review rating 4.0/5

X. P. Business - 05/07/2021 Confirmed reviews ALL

In General it's good experience, especially very good service in the business lounge. One thing could probably improve is that the check out process can be speed up for customer who already lived for more than one time, the invoice info should be recorded already and can be prepared upfront.

Dear P. X., We very much appreciate your comments regarding your stay at the Fairmont Nanjing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SIDNEY HARDY GENERAL MANAGER 韩翟 总经理 Fairmont Nanjing 南京金奥费尔蒙酒店 fairmont.com/Nanjing

excellent stay

Customer review rating 5.0/5

Z. W. Business - 05/07/2021 Confirmed reviews ALL

the room is big enough based on our company's agreement price, ABB company

Dear Wen Bin Z., Dear guests, Thank you for choosing Golden Orwelmont Nanjing! Fairmont Hotel is committed to creating a wonderful stay experience for every guest based on the service concept of "making the moments forever memorable". Thank you for your recognition of the hotel service, which is the greatest encouragement to our work. Thank you again for your patronage and we sincerely look forward to your coming again! Sincerely, SIDNEY HARDY GENERAL MANAGER 韩翟 总经理 Fairmont Nanjing 南京金奥费尔蒙酒店 fairmont.com/Nanjing

Good Stay

Customer review rating 4.5/5

Anonymous Business - 22/06/2021 Confirmed reviews ALL

very glad

Dear Yan W., Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the Fairmont Nanjing. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, SIDNEY HARDY GENERAL MANAGER 韩翟 总经理 Fairmont Nanjing 南京金奥费尔蒙酒店 fairmont.com/Nanjing

Well located but is going downhill in service &sanitary

Customer review rating 3.0/5

Erin Z. Business - 24/05/2021 Confirmed reviews ALL

1,Floor around the sink is not clean, you feel sticky when you walk on. 2,Shower head can not be fixed, it's turning around all the time, and you can NOT switch to the shower head on the ceiling. It gave me a feeling that the equipment is in bad repair.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, SIDNEY HARDY GENERAL MANAGER 韩翟 总经理 Fairmont Nanjing 南京金奥费尔蒙酒店 fairmont.com/Nanjing

not good

Customer review rating 2.0/5

Bb Business - 10/05/2021 Confirmed reviews ALL

lots of dust in the closet. cannot pack cut fruit for breakfast, even with signed statement. bad wifi

Thank you for choosing to stay at Golden Orwelmont Nanjing and sharing your stay experience!We are very sorry that your stay did not meet our expectations.The hotel has always paid great attention to the maintenance of hardware facilities, and has a plan to decorate and transform some facilities every year.We take your comments very seriously and have sent them back to the hotel management and relevant departments.In the future, we will accelerate the pace of updating, aiming to bring more beautiful and comfortable experience to guests.If you have any questions, please feel free to contact us at any time. Our Royal Service Team is always ready to provide considerate service to you.We would like to listen to your feedback during your stay and solve your problems in a timely manner.Thank you again for your patronage and we sincerely look forward to your coming again! SIDNEY HARDY GENERAL MANAGER 韩翟 总经理 Fairmont Nanjing 南京金奥费尔蒙酒店 fairmont.com/Nanjing

Good stay

Customer review rating 5.0/5

Xiaoyang H. Friends - 07/05/2021 Confirmed reviews ALL

Fairmont Nanjing is a really great hotel. I enjoyed my stay here and was very thankful to Daisy and Sherry. They did an excellent job.

Dear Xiao Yang H., We very much appreciate your comments regarding your stay at the Fairmont Nanjing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SIDNEY HARDY GENERAL MANAGER 韩翟 总经理 Fairmont Nanjing 南京金奥费尔蒙酒店 fairmont.com/Nanjing

Wonderful Experience

Customer review rating 4.5/5

Raymond K. Solo - 14/04/2021 Confirmed reviews ALL

I came to the Fairmont Nanjing to visit a friend and treat myself to a 'staycation'. Arriving on Friday, staying until Sunday. Staff were professional and helpful, the room excellent, with all that was necessary to make the weekend very comfortable. Dining in the hotel, whether dinner in the restaurant or breakfast, was very high quality. I look forward to my next stay and would recommend Fairmont Nanjing to anyone looking for a memorable night, weekend, or longer stay.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, SIDNEY HARDY GENERAL MANAGER 韩翟 总经理 Fairmont Nanjing 南京金奥费尔蒙酒店 fairmont.com/Nanjing

An excellent weekend...

TripAdvisor rating 5.0/5

Ned_in_China 14/04/2021 TripAdvisor review

The Fairmont Nanjing offers a venue of high quality, in a wonderful setting, whether it be for business, pleasure or a weekend 'staycation' getaway. Staff are professional, facilities are top-of-the-range, with excellent options for dining, or simply relaxing.

Dear Valued Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

Good stay

Customer review rating 4.0/5

P. Z. Families - 07/04/2021 Confirmed reviews ALL

Facility is good, but there are still room for improvement. like shoes / cloth for kids. also my coffee machine is bad, and i can't find the room service number, I have to tell the reception to fix it.

敬爱的顾客， 感谢您花时间分享您的住宿体验。我们希望能够在不久的将来欢迎您的再次光临！ 祝好， SIDNEY HARDY GENERAL MANAGER 韩翟 总经理 Fairmont Nanjing 南京金奥费尔蒙酒店 fairmont.com/Nanjing

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