Fairmont The Norfolk 5성

고객 평점 (ALL 평가) 4.6/5 794 리뷰

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Fairmont The Norfolk - Image 1
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00200, PO Box 58581, 00200 NAIROBI, Kenya

호텔설명

호텔 추가 정보

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

숙박

호텔 위치

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

전화
팩스 +254 20 2216796

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 바
  • 회의실

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  794 리뷰

TripAdvisor 평가  4.5/5  1,620 리뷰

2024으뜸 시설

Excellent Stay - Looking Forward to Returning

트립어드바이저 평점 5.0/5

jamyVancouverIs_ TripAdvisor 인증 리뷰

We really enjoyed our stay at The Norfolk. Our rooms were spacious; the beds and bedding inviting and comfortable; every part of the hotel was clean and beautifully decorated; nice courtyard; good food; and best of all, we received excellent, friendly service from all staff members. We would like to give a special thanks to Michael Nzau who was our server for several meals. Michael provided excellent service with a special personal touch making every meal memorable.

When things go wrong, the staff at the Norfolk truly standout

트립어드바이저 평점 5.0/5

Dave R TripAdvisor 인증 리뷰

My wife and I, along with another couple, had planned to stay two nights at the Norfolk at the beginning of our safari trip. The hotel was nice and the staff was very pleasant. In fact, we all noticed how kind and friendly they were. In the middle of night before we were scheduled to leave, my wife became very ill. The manager on duty, Lillian, encouraged me to take her to the ER. As you may image, I was somewhat hesitant to take my wife to a hospital in a foreign country, but Lillian summoned Edwin, a driver who had previously worked at the hospital, and the two of them persuaded me to take her to the hospital. Edwin drove us to the hospital and he somehow managed to get my wife into an exam room and be seen by a doctor within a few minutes of arrival. The doctor determined that she needed to be admitted and Edwin took care of getting my wife admitted in a nice room and settled in. He spent over six hours with us at the hospital that day to insure my wife received good care and that we were comfortable. The hotel assigned Edwin to me while my wife was in the hospital. Each time he came to the hospital, he visited with us to make sure everything was fine. Edwin made what most foreign travelers would consider a nightmare situation into a completely stress free and near pleasant experience. I was concerned about being able to extend our stay at the hotel as I knew the hotel was busy, but Lillian made sure that I could stay as long as I needed. Over the course of my extended stay, the staff frequently went out of their way to ask how my wife was doing, offer their prayers, and just talk with me; I quickly realized that the entire staff were some of the most sincere people that I’ve ever met. Each day I told my wife about my experiences with the staff. I don’t think she truly comprehended what I had told her until after she was discharged and we returned to the Norfolk. As we pulled up to the hotel, staff was lined up on both sides of the stairs all the way to the front entrance. As we exited the car, everyone spoke with my wife and welcomed her back. We are frequent travelers and have stayed at some of the nicest hotels in the world. We have never experienced anything remotely close to what we encountered at the Norfolk. How they treated us is not something you learn; it’s who they are as individuals and it comes from their hearts. We will always remember the staff at the Norfolk. I now consider many of them my extended family.

The Best Hospitality Experience I have had

트립어드바이저 평점 5.0/5

Camper36520765006 TripAdvisor 인증 리뷰

All Hotel Staff were very hospitable, but the best were the two receptionists. They really went out of the way to ensure we had a very comfortable stay. An experience in Hospitality, I will always Cherish. The Food was also surprisingly good.

Dear Camper, Thank you for your kind words regarding your recent stay with us. We are thrilled to hear about the exceptional hospitality you received from our team. Your compliments will be shared with the team. We are delighted that you enjoyed our food offerings too. Looking forward to welcoming you back soon. Kind Regards, Elma Labuschagne Cluster Director of Operations & Fairmont The Norfolk Team

Disappointing Experience

트립어드바이저 평점 1.0/5

NorthStar68372001697 TripAdvisor 인증 리뷰

I had a really negative experience at this restaurant. As the only Black person there, I felt completely profiled. While other white customers received attentive service, I was largely ignored. I was hungry and couldn't even get anyone to come to my table to take my order. The only positive was one gentleman who kindly helped me hang my jacket, but that was it. I expected better treatment and value for my money, not to feel like I was being treated differently because of my race. Overall, I left feeling disappointed and frustrated. I won't be returning.

Dear NorthStar, Thank you for sharing your feedback with us. We are truly sorry to hear about the negative experience you encountered at our restaurant. Please accept our sincere apologies for the lack of attentive service. We take these concerns very seriously and are committed to providing equal and respectful treatment to all our guests. Your feedback will be shared with our team to ensure such incidents do not recur. We understand your disappointment and frustration and regret that we did not meet your expectations. Should you reconsider visiting us again, we would welcome the opportunity to provide you with the quality service and experience you deserve. Kind Regards, Elma Labuschagne Cluster Director of Operations & Fairmont The Norfolk Team

Excellent stay

트립어드바이저 평점 5.0/5

TapioE TripAdvisor 인증 리뷰

This hotel is perfect if you want a high class hotel and peaceful environment in the middle of the city. I can recommend this place. The food is very good and breakfast especially. The hotel has a very nice large inner garden which is a great place to relax as well. Rooms are spacious and well equipped.

Dear Tapio, Thank you for your positive review! We are thrilled to hear that you had a very good stay with us, finding our hotel to be an oasis of peace and comfort in the heart of Nairobi. Your kind words are truly appreciated. We look forward to welcoming you for another memorable experience. Kind Regards, Elma Labuschagne Cluster Director of Operations & Fairmont The Norfolk Team

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 152 리뷰 9.3/10 위치
  • 303 리뷰 7.5/10 객실
  • 561 리뷰 9/10 서비스
  • 19 리뷰 3.2/10 인터넷 가격
  • 196 리뷰 8.8/10 편의 시설
  • 168 리뷰 8.3/10 분위기
  • 100 리뷰 9.6/10 조식
  • 84 리뷰 7.4/10 청결도

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