Dear Ms. S., Thank you for taking the time to share your impressions of Raffles Hotel Le Royal. We are delighted to know that you felt comfortable and appreciated the stylish atmosphere and tranquil setting we strive to provide in Phnom Penh. It is wonderful to hear that our team’s attentiveness contributed positively to your stay. We also value your constructive comments regarding staff training and breakfast selection. Feedback such as yours helps us refine our service to meet the high expectations of our guests. We are committed to continuous improvement and will share your observations with our team to further elevate the guest experience. Your recommendation means a great deal to us, and we look forward to welcoming you and your partner back for another memorable stay. Sincerely, Sharon Quality & Development Manager

Dear Mr. S., Thank you very much for sharing your wonderful feedback following your recent stay at Raffles Hotel Le Royal. We are delighted to know that you felt comfortable from the very beginning and that our team’s hospitality made your experience truly memorable. It is rewarding to hear that you enjoyed the accommodation, dining, and our sustainability initiatives. Your kind words about our concierge, butler service, and overall team spirit mean a great deal to us. We also appreciate your constructive note on breakfast and the pool, which helps us continue refining our offerings. We look forward to welcoming you and your partner back to Phnom Penh for another exceptional stay. Sincerely, Sharon Quality & Development Manager

Dear Mr. S. Thank you for choosing Raffles Hotel Le Royal for your business travel and for sharing your exceptional feedback. ​We are absolutely delighted to receive your perfect 100/100 rating. Knowing that our team delivered courteous, fast, and completely satisfactory service is the highest praise we could hope for. It is also wonderful to hear that you thoroughly enjoyed our in-room dining selection and quality, as well as our historic Elephant Bar and our ongoing sustainability initiatives. ​We appreciate your high recommendation and look forward to providing you with the same flawless standard of service on your next business trip or leisure visit to Phnom Penh. ​Warm regards, Sharon Quality and Development Manager

Dear Mr. R., Thank you for taking the time to share such a thoughtful and detailed reflection on your stay with us at Raffles Hotel Le Royal. We are truly honored by your appreciation of the many elements that define our hotel—from the architecture and artistic design to the comfort of our rooms, the care of our housekeeping team, and the overall ambiance across our restaurants, gardens, pool, and bar. It is especially rewarding to know that our colleagues’ efforts contributed to what you describe as an exceptional and well-rounded experience. Your remarks regarding the completeness and consistency of your stay are deeply valued. Delivering a seamless and refined experience across all touchpoints is something we continuously strive for, and your feedback affirms that commitment. We are grateful for your perspective and delighted that your time with us left such a positive impression. It would be our great pleasure to welcome you back for another memorable stay in the future. With warmest regards, Dagmar General Manager

Dear Mr. A. E., We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal Phnom Penh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmar General Manager

Dear Mr. F., We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal Phnom Penh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmar General Manager

Dear Mr. T., We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal Phnom Penh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmar General Manager

Dear Mr. C., Thank you for sharing your detailed impressions of Raffles Hotel Le Royal. We are delighted that you enjoyed the hotel’s rich heritage, exquisite architecture, and the beautifully situated pool. Your kind recognition of our team’s efforts is greatly appreciated. We sincerely apologize for the slower service you experienced, including room service and breakfast, as well as the practical challenges posed by our signature room keys. Please be assured that your observations have been shared with our teams to improve efficiency while preserving the traditional elegance that defines Raffles. We also understand that the presence of state guests and diplomats can sometimes result in additional activity and security measures. We strive to balance the exclusivity of hosting such distinguished visitors with the comfort and tranquility of all our guests. Your feedback is invaluable, and we hope to welcome you back soon for a stay that truly combines the timeless charm of our hotel with seamless, relaxed service. Warm regards, Dagmar General Manager

Dear Mr. K., Thank you very much for sharing your experience at Raffles Hotel Le Royal Phnom Penh. We are delighted to know that you considered your stay a “Perfect Oasis” and that our fantastic service, prime location, and exceptionally dedicated staff made such a positive impression. Your kind recognition of Ms. Sreyny Neth will be shared with her, as she will be proud to know her efforts contributed to your enjoyment. It was our pleasure to host you, and we look forward to welcoming you back for another memorable stay in the future. Warm regards, Sharon Quality & Development Manager

Dear Mr. D. I. B., We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal Phnom Penh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmar General Manager

Dear Ms. W., We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal Phnom Penh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmar General Manager

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal Phnom Penh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmar General Manager

Dear Ms. C., Thank you for taking the time to share your experience following your stay at Raffles Hotel Le Royal. We are grateful for your kind recognition of our colleagues’ friendliness and dedication, which is a cornerstone of the Raffles experience. That said, we are sincerely disappointed to learn that the condition of your room fell so far short of your expectations and of our own standards. Please accept our unreserved apologies for the disturbances you encountered, including the squeaking bed, the malfunctioning balcony door, and the lack of hot water. Most concerning is that these matters were not resolved after being reported, and for this we take full responsibility. Your feedback has been shared with our Engineering and Front Office teams, and we are taking immediate steps to ensure closer follow-up and more proactive resolution of reported issues. We also regret that our breakfast offering did not meet your expectations. While our à la carte breakfast is designed to provide a refined, made-to-order experience, we understand that this format may not suit every guest. Your comments regarding service flow and table clearing are appreciated and have been shared with our culinary and service leadership as we continue to review and enhance the morning dining experience. It is deeply disappointing to us that your stay was overshadowed by these shortcomings. We would welcome the opportunity to restore your confidence in Raffles Hotel Le Royal and to provide you with the exceptional stay you should rightly expect. Thank you once again for your valuable feedback. We hope to have the privilege of welcoming you back under far improved circumstances. Yours sincerely, Dagmar General Manager

Dear Mr. S., We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal Phnom Penh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmar General Manager

Dear Mr. G., Thank you very much for sharing your feedback following your recent stay at Raffles Hotel Le Royal. We are delighted to know that you appreciated the historic charm of our “Grand Hotel” and enjoyed the atmosphere of our bar. It is always rewarding to hear that our heritage and services contributed positively to your experience. We sincerely regret that your breakfast experience did not meet the high standards we strive to uphold. Please accept our apologies for the delay in service and the language barrier you encountered. Your comments are invaluable, and we will use them to further train and guide our team to ensure a smoother and more professional breakfast service in the future. We truly appreciate your loyalty as an ALL-Accor Classic member and your recommendation of our hotel. It was a pleasure to welcome you back after 10 years, and we look forward to creating an even more memorable experience during your next visit. Warm regards, Sharon Quality & Development Manager

Dear Mr. T., Thank you for choosing Raffles Hotel Le Royal and for taking the time to share your gracious comments. We are delighted to know that your stay with us — from the moment of arrival to your departure — was nothing short of perfect. It is always an honour to welcome guests to our historic heritage hotel, where timeless elegance and heartfelt service come together to create memorable experiences. We are also sincerely grateful for your feedback regarding our sustainable development initiatives. Your score of 60/100 reminds us that while we are proud of the progress we have made, there is still more we can do. Please rest assured that your comments have been shared with our leadership team as we continue strengthening our commitment to meaningful, responsible hospitality — for our guests, our community, and the environment. It would be our pleasure to welcome you back to Raffles Hotel Le Royal for another unforgettable stay. Should your travels bring you to Phnom Penh again, please do not hesitate to let us know how we may curate an even more exceptional experience for you. With warm regards, Dagmar General Manager

Dear Mr. W., Thank you very much for sharing your wonderful feedback following your recent stay at Raffles Hotel Le Royal Phnom Penh. We are delighted to know that you enjoyed the colonial charm of our property, the pleasant atmosphere of our quiet rooms, and the authentic Cambodian cuisine with its fair value. It is especially rewarding to hear that our team’s attentiveness and friendliness contributed to making your stay memorable. Your kind words will be shared with all colleagues, as they serve as great encouragement to continue delivering the highest standards of service. We are also pleased that your overall experience lived up to the 5-star expectations and that you would recommend us to others. As a valued ALL – Accor Live Limitless Classic member, your recognition means a great deal to us. We truly hope to welcome you and your partner back again soon, for another memorable stay in Phnom Penh. With best regards, Sharon Quality and Development Manager

Dear Mr. B., Thank you very much for taking the time to share your impressions of your recent stay with us. We are truly delighted to learn that you enjoyed the historic charm of our iconic property and that our legendary Raffles service—renowned for its warmth and attentiveness—left such a positive impression. It is always a pleasure to know our guests feel genuinely cared for. We have, however, taken note of your comments regarding the accommodation rating. Please rest assured that we continuously strive to uphold the highest standards of comfort and quality, and your feedback will be shared with our team as we seek opportunities to enhance our guests’ experience further. We sincerely hope to have the privilege of welcoming you back soon, perhaps for another visit to the Elephant Bar, where we would be delighted to ensure your stay exceeds every expectation. With warm regards, Dagmar General Manager

Dear Mr. v. C., We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmar General Manager