Sehr geehrter Dr. G., wir danken Ihnen von Herzen für diese liebevolle Beschreibung Ihres Aufenthalts. Dass Sie sich bei uns verzaubert und in ein vergangenes Jahrhundert versetzt fühlten, während gleichzeitig alles mit Herz modern gestaltet ist, freut uns außerordentlich. Ein besonderer Dank auch an Sie, dass Sie Vichit, Phoeun und Kosal so persönlich erwähnt haben, das wird sie sehr freuen. Wir hoffen, Sie bald wieder in Kambodscha willkommen zu heißen. Mit herzlichen Grüßen, Amra PIN - Quality Manager,

Dear Mr. H., Thank you for your kind words regarding your stay; it was a pleasure to have you with us. I sincerely apologize for the lack of clarity regarding your Accor Live Limitless points. While we strive for a seamless experience, it is clear we missed the mark in explaining how certain expenses qualify for your loyalty benefits. I have shared your feedback with our Front Office team to ensure our communication is much sharper and more transparent for your future visits. We truly value your loyalty and look forward to welcoming you back for an even more flawless experience. Warm regards, Amra Pin - Quality Manager

Dear Ms. H., It was a true pleasure to have you with us at Raffles Grand Hotel d’Angkor. I am delighted that our historic ambiance, from the exquisite furnishings to the newly refined bathrooms, provided the perfect sanctuary for your stay. The dedication of our team is what truly brings our heritage to life, and I am so proud to hear that everyone—from our doormen and bar team to our pianist—provided such competent and heartfelt service. Knowing that our beautifully landscaped pool offered you a wonderful sense of flair is a compliment we truly cherish. We look forward to the honor of welcoming you back to your home in Siem Reap very soon. Warm regards, Amra Pin - Quality Manager

Dear Ms. W., Thank you for your wonderful review. To hear that arriving at our property feels like "coming home" is the highest praise we can receive. Our team remains committed to providing the legendary service that has defined our halls for 94 years, and we are thrilled that you continue to find comfort in our care. We are always looking for ways to transcend "excellent" and reach "perfection." If there is any particular area where we could have further exceeded your expectations to reach 100%, please do not hesitate to share your thoughts with me. We already look forward to your next visit. With grace and gratitude, Amra PIN - Quality Maanger

Dear Mr. C., Thank you for your gracious reflection on your four-day stay with us. We are truly touched that Raffles Grand Hotel d’Angkor provided the perfect sanctuary for your relaxation. It is a pleasure to know that the attentive care of our doormen and pool team, alongside our culinary offerings, made your visit so memorable. We eagerly await the day we can welcome you back to your home in Cambodia. Warmest regards, Amra PIN​​ - ​​Quality Manager

Dear Dr. and Mrs. E., Thank you for choosing Raffles Grand Hotel d'Angkor. I am delighted that our "oasis" provides the refreshment you need, and that our pool team looked after you so exceptionally well. While i am pleased we met your expectation, i noticed you rating regarding cleanliness and our breakfast selection fell short of the Raffles Standard. As Quality Manager, your candid feedback is my most valuable tool; I would be honored to hear any specific details you might share so we can refine these experiences for your next visit. We hope to welcome you back for you truly flawless stay. Warm Regards, Amra PIN - Quality Manager

Dear Mr. W., Herzlichen Dank for your wonderful praise. It was a true privilege to have you with us. We are delighted that our storied gardens, serene poolside, and the attentive care of our team provided the "Top Grandhotel" experience you deserve. Knowing you found everything to be excellent is the greatest reward for our entire Raffles family. We eagerly await the honor of welcoming you back to your home in Cambodia. Warm regards, Amra PIN - Quality Manager

Dear Mr. M., Herzlichen Dank for your wonderful praise. It was a true privilege to have you with us. We are delighted that our suites, poolside serenity, and breakfast selection provided the perfect backdrop for your stay. Knowing that you felt "simply great" and truly at home is the most rewarding feedback our team could receive. We await the honor of welcoming you back to the Raffles Grand Hotel d'Angkor in the very near future. Warm regards, Amra PIN - Quality Manager

Dear Mr. Peter L., It was a profound privilege to host you at Raffles Grand Hôtel d’Angkor. We are delighted that you enjoyed our Olympic-sized pool and exquisite culinary offerings. Most importantly, we are touched that our staff’s blend of professionalism and humor resonated with you—it is our goal to provide service that is as warm as it is impeccable. We eagerly await the joy of welcoming you back for another fantastic chapter. With our warmest gratitude, Amra PIN - Quality Manager

Dear Mr. W., It was a sincere honor to welcome you to our storied halls. We are delighted that the "enchanting" spirit and meticulous restoration of Raffles resonated with you so deeply; preserving this timeless charm is our greatest passion. Please accept our gratitude for your candid note regarding the check-in process. We are committed to ensuring every moment of your stay is as seamless as it is beautiful, and your feedback helps us perfect that delicate balance of grace and efficiency. We look forward to welcoming you back to our sanctuary of heritage very soon. Warmest regards, Amra PIN - Quality Manager

Dear Mr. I., Thank you for your review and for appreciating our beautiful colonial style, lovely poolside, and the convenience of our central location and upscale room amenities. We are delighted you found our service outstanding, and our staff exceptionally friendly and helpful—your kind words are a wonderful recognition of their dedication. However, we have taken very careful note of your detailed feedback regarding the noise level—particularly the early morning disturbances from larger groups—and your specific comments on both the value of our dining offerings and the execution of the Happy Hour promotion. We are truly committed to providing a flawless and tranquil luxury experience. Furthermore, we noticed you rated the recommendation of the Accor loyalty programme quite low. To help us ensure maximum value and benefit for all our valued guests, I would be grateful if you could share more insight into why the programme did not meet your expectations. As Quality Manager, I would welcome the opportunity to speak with you personally about these points and ensure immediate and lasting improvements are made. We sincerely value your patronage and look forward to the opportunity to restore your confidence in our property on your next visit. With our warmest regards, Amra PIN - Quality Manager

Dear Ms. H., We were delighted to read your positive feedback and are so pleased you received a warm welcome and enjoyed the excellent service during your stay. We truly appreciate you highlighting the charm of our old elevator and the cohesive interior design—elements that honor the hotel’s timeless heritage. Your note on the very good breakfast, including the available vegan/dairy-free options, is also valuable. Regarding the pool loungers, we thank you for your observation. Please be assured that the current layout is a conscious choice for guest privacy and serenity. For your next visit, if you require more seating, our staff are always delighted to arrange additional loungers for you in a preferred, private location upon request, ensuring your experience remains effortless and convenient. Thank you for your gracious patronage. We look forward to welcoming you back to your peaceful oasis soon. With Warmest Regards, Amra PIN - Quality Manager

Dear Mr. H., It is an immense pleasure to receive your exquisite feedback describing your stay as stylish and perfect. We are truly honored to have fulfilled your long-held wish to finally reside at the Raffles Grand Hotel d’Angkor. To know that you found our iconic grounds, the dedication of our service, and the comfort of your rooms to be flawless brings us great joy. Our team strives to ensure every aspect of your visit is defined by warmth and perfect professionalism. Your gracious appreciation for our team who was lady at the bar behind the lobby is specially noted. Please be assured that she will be personally recognized for contributing to the friendly and faultless atmosphere you experienced. Thank you once again for your discerning patronage. We eagerly anticipate the pleasure of welcoming you back for another magnificent experience. With Warmest Regards, Amra PIN - Quality Manager

Dear Ms. Tessa A., Thank you for sharing such a truly heartfelt review. We are profoundly touched to read that your stay with us was perfect from A to Z. It is the deepest reward for our entire staff to know that their dedication and the elegance of our setting blended to make your visit so wonderfully special. Your kind words validate the personal care we strive to offer every day. It was an absolute joy to have you as our guest, and we are already looking forward to welcoming you back to create more unforgettable memories. With our deepest appreciation and warmest regards, Amra PIN - Quality Manager

Dear Mrs. Sabine V., Thank you for your most gracious review. We were delighted to read that your stay with us was so exceptional, and that you found every aspect—from our location and service to the comfort of your room—to be absolutely perfect. It was a true pleasure to have you as our guest, and we eagerly await your return. With sincere appreciation, Amra PIN - Quality Manager

Dear Eva, Thank you ever so much for taking the time to share your delightful experience with us. We’re thrilled to hear you had a pleasant stay and enjoyed our beautifully renovated hotel and luxurious pool. It\'s heartwarming to know our team’s friendliness made a difference in your experience. We look forward to welcoming you back for another relaxing retreat. Warm regards, Amra PIN Quality Manager

Dear Ronald, Thank you for your heartfelt review! We are thrilled to hear that our hotel holds a special place in your hearts. It brings us joy that you found our staff exceptionally friendly and the renovations tastefully done. We’re glad the side wing provided a tranquil escape from the city. Your appreciation for our bartenders at the pool bar and the young lady who makes the pancakes for you is truly valued. Your kind words inspire us to continue providing exceptional service and luxury. We can\'t wait to welcome you back for another memorable stay at Raffles Grand Hotel d\'Angkor! Warm regards, Amra PIN Quality Manager

Dear Marcus R., Thank you for your amazing review. We are very much delighted to hear you had a wonderful stay experience with us and the team here at Raffles made such great positive impression. It was a great pleasure having you as our guest. We look forward to the pleasure of welcoming you back in the near future. Warm regards, Michelle Kam Director of Rooms

Dear Mr. L., Thank you for taking the time to provide us with your kind feedback. We are very much delighted to hear that you had a wonderful stay experience with us. We sincerely regret not being able to provide you with a late check-out on your departure day as the hotel were on high occupancy and room was assigned with an expected arrival. It was a great pleasure having you as our guest and we look forward to welcoming you back in the near future. Best regards, Raffles Grand Hotel d\'Angkor