Dear Maria M., Thank you for taking the time to share your feedback following your recent stay with us. While I was pleased to learn that you enjoyed several aspects of your visit, including the warm welcome, the room upgrade, and our breakfast offering, I was sorry to learn that other aspects of your experience fell short of expectations. Please accept my sincere apologies for the issues you encountered regarding the condition of certain room amenities, the non-functioning telephone, and the room setup, which did not fully accommodate the number of guests staying in the room. I also appreciate your comments regarding cleanliness. Please be assured that your observations have been shared with the relevant teams and will be carefully reviewed, as they do not reflect the standards we strive to uphold. Thank you once again for your valuable feedback. We truly value your observations and hope to have the opportunity to welcome you back and provide a more enjoyable experience in the future. Best regards, Giuliano Ungaro, General Manager, Fairmont Baku, Flame Towers

Dear Anastasiia T., Thank you for sharing your detailed feedback regarding your recent stay with us. While I was pleased to learn that you enjoyed the views, the accommodation, and the spa facilities, I was disappointed to read about the service shortcomings that affected your overall experience. The situations you described during arrival, in our restaurant outlets, and at departure are certainly regrettable. In particular, I am sorry to learn that you felt insufficiently welcomed after your journey and that the service you received did not consistently reflect the level of attentiveness, we strive to provide. Your comments regarding restaurant service, communication, and the collection of your flower order have been noted with great attention. At the same time, I am grateful for your positive remarks regarding the hotel's setting and the overall impression you took away from your visit. Thank you once again for your candid feedback. We take your comments seriously and will use them as an opportunity to improve the experience we deliver to our guests. I hope we may have the chance to welcome you back in the future and provide you with a more seamless and enjoyable stay. Best regards, Giuliano Ungaro, General Manager, Fairmont Baku, Flame Towers

Dear Zhandos K., Thank you for sharing your feedback following your stay at Fairmont Baku. I was delighted to learn that you enjoyed your overall experience and appreciated the comfort of our hotel, particularly the breakfast offering and the efforts of our culinary team. Your kind recognition will certainly be shared with them. At the same time, I regret the inconvenience caused by the delay at check-in and appreciate your comments regarding the Wi-Fi service and spa experience. Your observations have been shared with the relevant teams, as they help us further improve the quality of our facilities and services. Thank you for choosing Fairmont Baku. It was a pleasure to have you as our guest, and I hope we will have the opportunity to welcome you back on your next visit to Baku. Best regards, Giuliano Ungaro, General Manager, Fairmont Baku, Flame Towers

Dear Igor S., We sincerely appreciate your kind feedback and are delighted to learn more about your recent experience at Fairmont Baku. Knowing that your stay was memorable and enjoyable is truly rewarding. We are delighted that our commitment to service, comfort, and hospitality contributed positively to your overall experience. I was particularly pleased to learn of your positive impressions of our reception and concierge colleagues. Although their names were not noted, I will be sure to share your appreciation with the team, as recognition such as yours is a great source of motivation. Thank you once again for choosing Fairmont Baku. We greatly appreciate your recommendation and look forward to welcoming you back for another memorable stay. Best regards, Giuliano Ungaro, General Manager, Fairmont Baku, Flame Towers

Dear Yaroslav S., Your kind words about the hospitality you received are sincerely appreciated and serve as wonderful encouragement for our team. Creating a warm and personalized experience for our guests is at the heart of what we do, making your feedback especially meaningful to our team. We sincerely appreciate you taking the time to share your impressions with us. We look forward to the pleasure of hosting you again in the future. Best regards, Giuliano Ungaro General Manager Fairmont Baku, Flame Towers

Dear Natalia K., Thank you for taking the time to share your exceptional experience at the Fairmont Baku Flame Towers. We are delighted that you found our accommodations comfortable and our amenities to your liking. We look forward to welcoming you back on your next visit to Baku, and thank you once again for your high recommendation of our hotel and team. Best regards, Tarlan Niyazova Front Office Manager.

Dear Nikolay V., Thank you for sharing your thoughts about your recent stay with us. We are pleased to hear that you enjoyed the stunning views and found the room to your liking, along with the welcome treats provided. However, we regret that your experience did not fully meet your expectations. Your comments regarding the breakfast selection and the service issues you encountered have been duly noted. We appreciate your insights and hope to have the opportunity to host you again in the future. Best Regards, Tarlan Niyazova Front Office Manager.

Dear Olga D., Thank you for your positive feedback. We are delighted to know that you had a pleasant experience during your stay. Your satisfaction is our priority. Best Regards, Tarlan Niyazova Front Office Manager.

Dear Inna K. J. S., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel comfortable and stylish, and that our facilities and staff contributed positively to your experience. We look forward to welcoming you back in the future. Best regards, Tarlan Niyazova Front Office Manager.

Dear Babek A., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you had a pleasant experience at Fairmont Baku Flame Towers. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards, Tarlan Niyazova Front Office Manager.

Dear Mr. Maksim K., We very much appreciate your comments regarding your stay at Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tarlan Niyazova Front Office Manager