Fairmont Scottsdale Princess 5 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 5 271

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Fairmont Scottsdale Princess - Image 1
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7575 East Princess Drive, 85255 SCOTTSDALE, Stany Zjednoczone Ameryki

Opis

O hotelu

  • Spanish hacienda-style architecture in stunning Sonoran Desert surrounds

  • 5-star meeting facilities including two ballrooms and 21 outdoor venues

  • World-class luxury spa with grotto waterfall and adults-only rooftop pool

  • Access to the PGA Tour-quality golf courses at nearby TPC Scottsdale

Nasze pokoje

Lokalizacja hotelu

Fairmont Scottsdale Princess

7575 East Princess Drive
85255 SCOTTSDALE
Stany Zjednoczone Ameryki

Pozycja GPS:33.645647, -111.917102

Telefon
Faks +1 480-502-9492

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 5 271

Ocena TripAdvisor  4.3/5  Liczba opinii: 5 446

Certyfikat Doskonałości 2025

Scottsdale Princess-No Five Star Resort

Ocena na stronie TripAdvisor 3.0/5

Kevin N Opinia zatwierdzona w TripAdvisor

This is not a 5 star hotel pure and simple. We had the second best room in all of the resort (only because we were told our room was going to hear loud music until almost 11 pm) due to the Christmas event. I thanked them for sharing but the room they suggested was much more costly. I asked for some relief and they would not discount it but it cost me a $1000 more a night and I accepted it.. I started listening to every person who was checking in and it seems there was a bait and switch system going on with a similar story as they told me to each person checking in as well. We had to call Concierge to have our room cleaned. (Second best room level below Presidential Suite and that’s what we have to do?) We had passive service from our concierge and asked for a one hour later check out and they said NO. There was a $130 vehicle charge which did not come with the room at that level. It was only until we complained where this was adjusted. No restocking of the amenities in the room. It seems the management does not care about loyalty. I have stayed at 5 stars and other quality Fairmonts and this is not one of them One of the front desk supervisors asked me how he could remedy our stay. I told him I am not looking to get a free stay but it was up to them. I never heard back. There are many other high quality resorts in Scottsdale. But it does seem they love the Christmas season because the massive amounts of people who attend the holiday event and it looks nice. And this is the first time I have ever written such a complaint that I remember.

Very disappointing customer service

Ocena na stronie TripAdvisor 1.0/5

gil m Opinia zatwierdzona w TripAdvisor

We were sent a discount for their Christmas celebration after some family went last week. I had trouble using it so I reached out. Spoke with Reese who said she would look into it and reach back out. Well she never reached back out. So I followed up and heard from another rep who told me the discount code is no longer valid. Well that sucks because now its unaffordable for me to bring the 9 members of my family. Would be nice if people follow through with what they say they will.

Dear gill582, Thank you for sharing your feedback with us. We are truly sorry to learn that your experience did not meet expectations, and we sincerely apologize for the service shortcomings you encountered during your stay. While we are glad to hear you found the resort beautiful and enjoyed select experiences, it is disappointing to know that several interactions fell short of the level of hospitality we strive to provide. Your comments regarding front desk communication, cleanliness, and bar service are concerning and will be addressed with our teams to ensure improvement. We appreciate you recognizing the colleagues who positively impacted your visit, and your feedback is invaluable as we continue to enhance the overall guest experience. Should you wish to discuss your experience further or allow us the opportunity to assist you personally, please feel free to contact Anna Yuryeva at anna.yuryeva@fairmont.com. Thank you again for taking the time to share your thoughts. Kind regards, Fairmont Scottsdale Princess

DO NOT go to Bourbon Steak house.

Ocena na stronie TripAdvisor 2.0/5

Conrad M Opinia zatwierdzona w TripAdvisor

Christmas at the Princess was a magical experience a few years ago, this year was not. We ate at Bourbon Steak house and it was absolutely terrible. The service was very slow but only to our table, the table next to us had multiple servers and were always taken care of. The food was abysmal, DO NOT go for the Lobster PotPie, not worth the $135. The wagyu steak also came out cold. The restaurants fix to that was giving us a shot of tomato soup? The server we had was disrespectful and inadequate. Now back to the actual hotel, the room stayed a cool 75 degrees so if you run hot then you will sweating during the night. Overall the princess is a good stay but please do not go to Bourbon Steak.

Never again

Ocena na stronie TripAdvisor 1.0/5

loriw93 Opinia zatwierdzona w TripAdvisor

Major disappointment! Staff is rude, wait times are equivalent to Disney rides, lights were not impressive and everything is ridiculously priced. Save your money, not worth it.

Dear loriw93, Thank you for sharing your feedback. We are very sorry to hear that your experience did not meet expectations. This is not the level of service or enjoyment we strive to provide. We would appreciate the opportunity to discuss your visit further and address your concerns. Anthony from our team can be reached directly at anthony.dennis@fairmont.com. Kind regards, Fairmont Scottsdale Princess

Christmas at the princess

Ocena na stronie TripAdvisor 5.0/5

748scottj Opinia zatwierdzona w TripAdvisor

Christmas at the princess is truly magical. The activity’s and Christmas decor all over the resort are top tier. Service and accommodations at the hotel are amazing per usual. This is an experience that my family will remember and cherish forever. The amount of work they put into the Christmas theme is truly unbelievable. I don’t think even Disney puts this much effort into the Christmas theme. We have made it tradition to spend thanksgiving week at the princess and it just seems to get better every year. The thanksgiving day brunch was truly spectacular as well. The service is always where this resort shines. Keith at bell services, Filasita at fire and ice, and Justin in VIP services all did a phenomenal job with accommodating us and making us feel like family. We are already planning our next year’s trip to Christmas at the princess.

Dear 748scottj, Thank you for the perfect score and for sharing your wonderful review! We are thrilled to hear that Christmas at the Princess continues to create magical memories for your family and that our team Keith, Filasita, and Justin made your stay feel so special. It is fantastic to know that our holiday decorations, activities, and Thanksgiving brunch exceeded your expectations. We look forward to welcoming you back next year for another unforgettable experience. Kind regards, Fairmont Scottsdale Princess

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 623 Liczba opinii 8.3/10 Lokalizacja
  • 1 691 Liczba opinii 7.4/10 Pokój
  • 2 187 Liczba opinii 8.4/10 Obsługa
  • 24 Liczba opinii 2.4/10 Internet
  • 1 100 Liczba opinii 8.3/10 Udogodnienia
  • 788 Liczba opinii 7.9/10 Jedzenie
  • 561 Liczba opinii 8.3/10 Klimat
  • 455 Liczba opinii 6.6/10 Komfort

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