Fairmont Scottsdale Princess 5 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 5 375

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Fairmont Scottsdale Princess - Image 1
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7575 East Princess Drive, 85255 SCOTTSDALE, Stany Zjednoczone Ameryki

Opis

O hotelu

  • Spanish hacienda-style architecture in stunning Sonoran Desert surrounds

  • 5-star meeting facilities including two ballrooms and 21 outdoor venues

  • World-class luxury spa with grotto waterfall and adults-only rooftop pool

  • Access to the PGA Tour-quality golf courses at nearby TPC Scottsdale

Nasze pokoje

Lokalizacja hotelu

Fairmont Scottsdale Princess

7575 East Princess Drive
85255 SCOTTSDALE
Stany Zjednoczone Ameryki

Pozycja GPS:33.645647, -111.917102

Telefon
Faks +1 480-502-9492

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 5 375

Ocena TripAdvisor  4.3/5  Liczba opinii: 5 450

Certyfikat Doskonałości 2025

Loud music late into the night every day.

Ocena na stronie TripAdvisor 1.0/5

Odyssey317459 Opinia zatwierdzona w TripAdvisor

Staying here is similar to trying to sleep above a night club or trying to sleep in the middle of a raging rave party. We stayed in section D near the lobby/Plaza bar. The first night the loud music didn’t end until past 11pm. The next night the music didn’t end until past 2am. This is very surprising for a AAA five diamond resort. If you ever come here, refuse any rooms near and around the Plaza bar or lobby. The hotel is beautiful and well maintained but the guests really should be able rest and sleep at night. Major fail here in my opinion.

Dear Odyssey317459, Thank you for taking the time to share your experience with us. We are very sorry to hear that noise disturbances impacted your stay and prevented you from getting the rest you should expect. This is certainly not the standard of comfort we strive to provide. We appreciate you bringing this to our attention, as feedback like yours is essential in helping us evaluate sound management and room placement, particularly during evening events. While we are pleased to hear that you found the resort beautiful and well maintained, we sincerely regret that this did not translate into a fully restful stay. We would welcome the opportunity to discuss your visit further and address your concerns in more detail. Anna from our team can be reached directly at anna.yuryeva@fairmont.com. Kind regards, Fairmont Scottsdale Princess

Don't waste your time.

Ocena na stronie TripAdvisor 1.0/5

743carltonf Opinia zatwierdzona w TripAdvisor

Not worth the money. The whole place smelled like sewage. It was disgusting. Everything was way over priced. $78 for 2 kids to ice skate. Everything was hours wait in lines. Skip this and go to Zoo lights.

Dear 743carltonf, Thank you for taking the time to share your experience with us. We are very sorry to hear that your visit did not meet expectations. We understand how unpleasant it must have been to encounter odors on property, and we want to assure you that this issue has been identified and is actively being addressed by our facilities team. We also regret your disappointment with pricing and wait times. We strive to create a festive and enjoyable experience for all guests, and your feedback is important as we continue to evaluate crowd flow, attractions, and overall value. We would appreciate the opportunity to discuss your visit further and learn more about your experience. Anthony from our team would be happy to connect with you directly and can be reached at anthony.dennis@fairmont.com. Kind regards, Fairmont Scottsdale Princess

No recommeded experience

Ocena na stronie TripAdvisor 1.0/5

Veronica C Opinia zatwierdzona w TripAdvisor

There is nothing new in the Christmas experience. There are long lines due to having very few attractions and too many people. Food prices are high, the decorations are the same as in previous years, and overall it is not a recommended experience.

Dear Y1903VFveronicac, Thank you for taking the time to share your feedback. We are very sorry to hear that your Christmas experience with us did not meet your expectations. We understand how disappointing it can be when elements such as wait times, attractions, pricing, and décor do not feel worthwhile, and this is not the experience we aim to provide our guests. We value your comments, as they help us evaluate and improve our offerings each year. We would appreciate the opportunity to discuss your visit in more detail and better understand your concerns. Anthony from our team would be happy to connect with you directly and can be reached at anthony.dennis@fairmont.com. Kind regards, Fairmont Scottsdale Princess

Christmas at Princess (Privado)

Ocena na stronie TripAdvisor 4.0/5

Chino083 Opinia zatwierdzona w TripAdvisor

We stayed at the Privado which was absolutely fantastic. Big shout-out to Chana who was so warm & welcoming. Orlando handled our reservations happily. Heidi greeted us on several occasions & asked if we needed anything. The casita was beautiful & so peaceful. We felt tucked away & the serenity was really nice for all of us. The private lobby was well equipped. We enjoyed coffee there in the morning & their charcuterie offering at 4pm. As a a guest at Privado, we were spoiled with the golf cart private transportation. They took us to dinner reservations in addition to pools opposite the property. Eli & Jake are always so eager to see if we need any transportation or assistance and we all enjoyed chatting with one another. We went during Christmas at the Princess. One of the biggest perks was the VIP wristbands for Privado guests. We saved so much time for the ferris wheel, tube ride & train. Lights all around the resort were stunning! Privado service was impeccable & I would not hesitate to book it again. The restaurants at the resort fell short in our opinion. We dined at multiple establishments. The service was very slow & the food was frankly not what you would expect from a 5-star resort. Bourbon Steak was a big let-down. My wife had to send her steak back because she ordered a medium temperature steak & they brought her one that was more on the the well-done side. Drinks there were not all too impressive either. My oldest son was interested in the kids club. We called one morning to see what they had on schedule and they admitted no one has signed up at all for that day. We didn't bring him in because we didn't want him to be by himself. We did visit multiple times to allow the kids to enjoy themselves. They had basketball, ping pong, skeeball & other games. The Splash Pool (family pool) was freezing because the pump broke. It was such a shame because my kids were so excited to go on the water slides. I know these things happen. Luckily, the resort had other pool options. We mainly frequented Sunset Beach because of the location & service. All in all, we had a very good stay. Privado definitely lives up to the hype. However, the food options at the resort left a lot to be desired, especially at Bourbon Steak.

Dear Chino083, Thank you for taking a moment to share your experience with us. We are delighted to hear that your stay in Privado was fantastic and that the privacy, serenity, and exclusive amenities made your visit especially enjoyable. It is wonderful to know our team, particularly Chana, Orlando, Heidi, Eli, and Jake, helped make your stay feel warm and welcoming. Your kind words will be shared with them. We appreciate your honest feedback regarding the dining experiences and are sorry that the restaurants, especially Bourbon Steak, did not meet your expectations. Your comments have been shared with our culinary team. We also regret the inconvenience with the Splash Pool temperature and understand the disappointment surrounding the Kids Club schedule. Thank you again for choosing Privado at the Fairmont Scottsdale Princess. We are pleased to know you had a very good stay overall and hope to welcome you back soon for another memorable visit. Kind regards, Fairmont Scottsdale Princess

Scottsdale Princess-No Five Star Resort

Ocena na stronie TripAdvisor 3.0/5

Kevin N Opinia zatwierdzona w TripAdvisor

This is not a 5 star hotel pure and simple. We had the second best room in all of the resort (only because we were told our room was going to hear loud music until almost 11 pm) due to the Christmas event. I thanked them for sharing but the room they suggested was much more costly. I asked for some relief and they would not discount it but it cost me a $1000 more a night and I accepted it.. I started listening to every person who was checking in and it seems there was a bait and switch system going on with a similar story as they told me to each person checking in as well. We had to call Concierge to have our room cleaned. (Second best room level below Presidential Suite and that’s what we have to do?) We had passive service from our concierge and asked for a one hour later check out and they said NO. There was a $130 vehicle charge which did not come with the room at that level. It was only until we complained where this was adjusted. No restocking of the amenities in the room. It seems the management does not care about loyalty. I have stayed at 5 stars and other quality Fairmonts and this is not one of them One of the front desk supervisors asked me how he could remedy our stay. I told him I am not looking to get a free stay but it was up to them. I never heard back. There are many other high quality resorts in Scottsdale. But it does seem they love the Christmas season because the massive amounts of people who attend the holiday event and it looks nice. And this is the first time I have ever written such a complaint that I remember.

Dear kevinnA9138CT, Thank you for sharing your experience with us. We are very sorry to hear how disappointing your stay was, especially given your loyalty to Fairmont and your expectations of a five-star experience. The concerns you raised regarding the room change, pricing, housekeeping, concierge service, and lack of follow up are not reflective of the level of service we strive to provide. We also regret the frustration caused by the vehicle charge and that it required a complaint to be resolved. Your feedback has been shared with our leadership team, as it is important we learn from this and improve. If you would like to discuss your experience further, Anna Yuryeva can be reached directly at anna.yuryeva@fairmont.com. Thank you again for taking the time to provide your feedback. Kind regards, Fairmont Scottsdale Princess

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