Fairmont Scottsdale Princess 5성

고객 평점 (ALL 평가) 4.5/5 5,203 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Fairmont Scottsdale Princess - Image 1
Fairmont Scottsdale Princess - Image 2
Fairmont Scottsdale Princess - Image 3
Fairmont Scottsdale Princess - Image 4
7575 East Princess Drive, 85255 SCOTTSDALE, 미국

호텔설명

호텔 추가 정보

  • Spanish hacienda-style architecture in stunning Sonoran Desert surrounds

  • 5-star meeting facilities including two ballrooms and 21 outdoor venues

  • World-class luxury spa with grotto waterfall and adults-only rooftop pool

  • Access to the PGA Tour-quality golf courses at nearby TPC Scottsdale

숙박

호텔 위치

Fairmont Scottsdale Princess

7575 East Princess Drive
85255 SCOTTSDALE
미국

GPS:33.645647, -111.917102

전화
팩스 +1 480-502-9492

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 바
  • 회의실
  • 100% 금연 호텔

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  5,203 리뷰

TripAdvisor 평가  4.3/5  5,441 리뷰

2025으뜸 시설

Disappointed in service and guest experiences vs. the beauty of the resort

트립어드바이저 평점 2.0/5

Luisa M TripAdvisor 인증 리뷰

While this property is absolutely stunning and the Christmas at the Princess event was great, I am disappointed at the customer service in various sectors. Upon arrival at front desk no one offered to provide the wristbands I needed for my reservations to the Christmas hotel, I had to ask the agents if I received wristbands and what was included but they could not help me and didn’t know much about my reservation or the event itself. The concierge was very helpful, Andrew was great. Once we went to our room there were dirty plates, glasses, and napkins on the floor in front of our door. We went to have a drink at the main bar and no one greeted us. We sat for a good 5minutes until we were finally greeted. We asked for an old fashioned and they filled the cup with ice! It tasted terrible and was extremely watered down. The drinks were not worth the value at all, and the lack of customer experience made it even worse. We finished our drinks and not once were we offered another one! Missed opportunity to keep us there. The best parts of our stay were Chateau Champagne where Emery was awesome and extremely attentive, and dinner at Bourbon Steak. Robert was absolutely amazing! Very attentive and offered us so many delicious items from the menu. Overall, while the resort is stunning the staff needs better training on elevating the customer experience.

Poor policies!

트립어드바이저 평점 1.0/5

Scott C TripAdvisor 인증 리뷰

I was scheduled to stay at the Fairmont Princes 12/1 - 12/4 for a conference. I have stayed at the Fairmont Princes on other occasions. The day before my stay, several family members tested positive for covid. In an effort to not be a carrier, and possibly infect other guest I canceled my reservation. At that time I was told that there would be no refund, and no credit for my $1000 deposit. It seems like a very poor policy, and treatment for someone trying to be socially responsible and not risk any other guest!

Stay away!

트립어드바이저 평점 1.0/5

Happiness56044053940 TripAdvisor 인증 리뷰

This was the worst “luxury” resort experience of my life. We called the booking line to book adjoining rooms for our stay and requested a quiet room for our enfant. We were told both rooms had to be the same type to adjoin, so we paid extra for two kind rooms. On arrival they told us that there are NO ADJOINING king rooms on property and we would have to accept a downgrade with no refund. With respect to our request for a quiet room so our enfant could nap, they put us in the heart of the Christmas lights carnival, mere yards from a roller coaster ! The food at the pools looks like prison slop in a tv dinner tray. It is not becoming of a “luxury” resort. They also have gross fried food stands set up everywhere to accommodate the thousands of visitors to the property who are not hotel guests. Do not expect a relaxing experience! Finally, we were never advised that cash is not accepted at the lobby on check out, in all of the times we charged food and spa to our room (from four different restaurants). I prefer to pay cash because I bought USD when CAD was stronger. Paying card would effectively cost 10% more at minimum. The fairmont offered no solution despite never warning us that cash is not accepted in the lobby. I had to ask them to print each bill out while I was scrambling to get to the airport, and then run around the property from restaurant to restaurant to pay my bills one by one with cash!! They offered no apology or help for this humiliating solution. And then, the cherry on top is that they charged my card anyways! On top of the cash I paid for the same amounts ($2,000 approximately). I’m now dealing with the disputes department of my credit card because when I alerted Fairmont to the double charge they said they’d get back to me when a manager was in. DO NOT STAY HERE! do yourself a favour and pay a few extra bucks to stay at the four seasons. They have a better golf course there anyways and the TPC makes every group take a four caddy! Nothing like playing a round of golf with a Marshall in your group!

Nice break

트립어드바이저 평점 5.0/5

happyholidayToronto TripAdvisor 인증 리뷰

Loved the room (smaller than expected) and the view of the pool/golf course but what was noteworthy was the staff service; They had people in golf carts driving around offering to take you places. The front desk; concierge and parking attendance were level 5. The spa surpassed the CamelBack spa. Mexican restaurant on site was good. We left a bag by the table and their security delivered immediately. The restaurant for lunch on the patio was adequate. We were there in April and it happened to be a cold snap. The fire pits were a nice touch. All in all nice break although I don't golf it appeared to be a beautiful course. We didn't use the pools although there were many as the air was cold.

5 Star Experience.

트립어드바이저 평점 5.0/5

BostonExplorer32 TripAdvisor 인증 리뷰

Here for conference and stayed in enormous ‘Privado’ wing suite. Check-in was fast and easy. Suite was very thoughtfully designed: living room had desk, couch, working gas fireplace, coffee/espresso maker, hot water pot for tea, refrigerator. Bedroom & bed comfortable, and quiet: slept like a baby. Bathroom was very large with spacious walk in shower. Everything worked. Staff are terrific. You get your steps in walking the large property, or can take one of the many roving golf carts offering rides to guests. Conference facilities were first rate and food was fine. We had a good dinner at Toro restaurant, accessible by shuttle. Checkout was fast. They did put a mistaken minibar charge for 2 Cokes on my bill, but reversed it when I called.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 615 리뷰 8.5/10 위치
  • 1,697 리뷰 7.4/10 객실
  • 2,144 리뷰 8.5/10 서비스
  • 24 리뷰 3.2/10 인터넷 가격
  • 1,094 리뷰 8.3/10 편의 시설
  • 767 리뷰 8/10 레스토랑
  • 543 리뷰 8.5/10 분위기
  • 450 리뷰 6.5/10 안락함

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