Fairmont Miramar Hotel & Bungalows 4 星

客户意见评级 (ALL 评级) 3.8/5 1,294 评论

Fairmont Miramar Hotel & Bungalows - Image 1
Fairmont Miramar Hotel & Bungalows - Image 2
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Fairmont Miramar Hotel & Bungalows - Image 4

描述

酒店其他优惠

  • Ideal location facing clifftop Palisades Park, above the beach and iconic Santa Monica Pier.

  • Acclaimed farm-to-table bistro and coastal-chic bars with outdoor seating and ocean views.

  • Wellness spa with yoga classes, plus an indoor-outdoor gym, a barber shop and a blow-dry bar.

  • More than a dozen event spaces including two chandelier-lit ballrooms and ocean-facing decks.

我们的客房

酒店位置

Fairmont Miramar Hotel & Bungalows

101 Wilshire Boulevard
90401 圣塔莫尼卡
美国

GPS:34.017873, -118.501602

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 酒吧
  • 会议室
  • 100% 无烟酒店

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.8/5  1,294 评论

TripAdvisor 评级  4.3/5  4,077 评论

Great customer service and professionalism

Tripadvisor 评级 5.0/5

Voyage61272475874 经 TripAdvisor 认证的评论

Kristijan is incredibly friendly and helpful. I was impressed with his excellent customer service. As I got into the valet, I was confused on where to go and also had problems with opening my trunk. Kristian was more than willing to help me and helped me to navigate where I needed to go. Thank you for providing a positive experience!

A nice comfortable hotel.

Tripadvisor 评级 4.0/5

Wonderlander65 经 TripAdvisor 认证的评论

A spacious bedroom - I booked one with a sea view. Nice balcony. The room was well furnished with plenty of space for clothes. Excellent breakfast (at additional cost). Well located for town. Pretty walks on the cliff tops across the road. Pool looked good but weather not warm enough to use. Just a nice hotel.

Underwhelmed

Tripadvisor 评级 3.0/5

661chipc 经 TripAdvisor 认证的评论

I've stayed here a lot. Beautiful property. Great coffee cafe. Good wifi. The main issue are the rooms and the boom-boom nightclub. There are two buildings, Ocean and Palisades. The Ocean building is 70's style modern. It's fine. However it sits over an admittedly great outdoor club called The Bungalow. This means you will hear loud boom-boom until 2 am. The hotel knows this and doesn't warn you. The Palisades tower is more traditional. The rooms are nice. Some have weird Feng Shui, but they are quiet. The restaurant and bar are good, but could be better for a property with this potential. Overall a nice stay if you don't mind the Palisades tower.

Thank you for taking the time to share your feedback. We truly appreciate your continued loyalty and are glad to hear you enjoy our property. We're also happy to know the Palisades Tower provided a quieter and more comfortable experience for you. That said, we sincerely apologize for the noise disturbances you experienced in the Ocean building. We understand how important a good night’s sleep is, and your comments highlight an area we are actively working to improve. While The Bungalow is a beloved part of our nightlife, we recognize the impact it can have on our guests and are exploring ways to better communicate this and offer solutions in advance. Your input regarding our restaurant and bar is also appreciated. We’re always looking to elevate the guest experience, and your insights help us prioritize where to focus next. We hope to welcome you back soon and would love the opportunity to assist with a room selection that best suits your preferences. Warm regards, Daniel Murphy Guest Experience Manager

Not the best Fairmont property and probably won’t be coming back

Tripadvisor 评级 2.0/5

Discover586601 Couples - 经 TripAdvisor 认证的评论

I am a huge fan of Fairmont properties and all of them have exceeded even the highest of expectations, however Fairmont Miramar needs help, and quick. The staff and service was absolutely stellar and all of them were genuinely lovely to deal with. They were fast and responsive and attended to all our issues promptly. Now the bad. The grounds had litter, the roof had a lot of broken tiles, emergency electrical access doors were broken into and damaged, there were loose wires hanging from the gutters, there was animal fences in the valleys of the roof, our refrigerator was broken, the exterior trim and siding had extensive rot, and so much more. I was quite shocked because this definitely does not reflect the impeccable attention to the quality of the grounds that Fairmont typically applies to their properties and I can only attribute this to a bad General Manager. In addition to this we were looking forward to spa service only to find out the in house spa shuttered a couple of months ago and every time we attempted on several occasions to get a bike, which they provide, but there was never one available. I am still absolutely committed to Fairmont properties, but this one is definitely at the lower rung.

Thank you for taking the time to share such detailed feedback. As a loyal Fairmont guest, your insights are incredibly valuable to us, and while we're very glad to hear that our staff made a positive impression, we're truly sorry that the overall experience fell short of your expectations, and of the Fairmont standard. Please accept our sincerest apologies for the condition of certain areas of the property and for the maintenance issues you encountered. What you described is not reflective of the high standards we hold ourselves to, and I want to personally assure you that your comments have been shared with our leadership and engineering teams for immediate review and action. Regarding the spa and bike availability, we understand how disappointing that must have been, especially if you were looking forward to those amenities. We recognize we could have communicated more clearly, and we are working to better improve any temporary closures regarding the spa. Your loyalty to Fairmont means the world to us, and while we deeply regret that this particular stay missed the mark, we would love the opportunity to welcome you back in the future and provide the elevated experience you've come to expect from our brand. Warm regards, Daniel Murphy Guest Experience Manager

Home away from Home

Tripadvisor 评级 5.0/5

Cynthia K 经 TripAdvisor 认证的评论

Due to the Palisades fire, we were unable to go home for 4 months. Our daughters and their families lost their homes. It has been devastating. The Fairmont personnel have been wonderful. The valet service comes us every day. Douglas, Gary, Dennis, Adam, Issac and especially Boris were the friendly helpful face of the Fairmont family. We thank them immensely.

Thank you so much for taking the time to leave us a review of your experience with us. While we understand the hardships that come with going through something as devasted as the Palisades fire we are extremely grateful to hear that we were able to provide you with a comfortable and familial stay. We are especially thankful to hear that the Valet team really took good care of you. We will be sure to share your comments with them. Thank you once again for your very kind words. We hope we you soon. Warm regards, Daniel Murphy Guest Experience Manager

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其他网络用户评价我们的酒店

  • 458 评论 9.1/10 位置
  • 817 评论 5/10 房间
  • 828 评论 7.5/10 服务
  • 8 评论 3.8/10 上网
  • 427 评论 4.9/10 设施
  • 376 评论 4.6/10 氛围
  • 314 评论 3.6/10 舒适度
  • 182 评论 4.2/10 清洁度

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