Fairmont Grand Del Mar

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 1,314 件のレビュー

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Fairmont Grand Del Mar - Image 1
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5300 Grand Del Mar Court, 92130 SAN DIEGO, アメリカ合衆国

説明

ホテルのその他の情報

  • 400 acres of nature along the Los Peñasquitos Canyon Preserve

  • Four pools offer both serenity and family fun

  • Equestrian Center offering riding and non-riding experiences.

  • Private 18-hole golf course designed by Tom Fazio

  • Forbes Five-Star spa with a holistic approach to wellbeing

当ホテルの客室

ホテル所在地

Fairmont Grand Del Mar

5300 Grand Del Mar Court
92130 SAN DIEGO
アメリカ合衆国

GPS:32.935, -117.185556

電話番号
ファックス +1 858-314-2001

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  1,314 件のレビュー

トリップアドバイザーの評価  4.7/5  2,582 件のレビュー

2025エクセレンス認証

Not worth the money

トリップアドバイザーの評価 1.0/5

Andrea H トリップアドバイザー認証口コミ

We have stayed here before and had an incredible experience. This time around was very different. For starters, they put us in a room that was in need of repairs- the rug , the bathroom was dirty and the phone not working so we couldn’t call down to the front desk or house keeping. If we needed something we had to go down stairs. for one of our requests we asked for3 glass water bottles and 3 sets of towels. They brought us 3 towels ( not full sets with wash cloths etc) and 1 water bottle and said “ sorry we don’t have any more water bottle , is one okay?” With no offer to bring more when they got more bottles ??? We brought our two dogs - they gave us dirty dog beds with stains all over them. Last time we got a small CLEAN bed with a toy and water bowel for the dogs. This time it just seemed the were too busy or out of stock or didn’t have the time to offer a CLEAN AND EXCEPTIONAL experience - which I do expect for $800 a night. Totally changed my opinion and feelings about this hotel. the outside is gorgeous but just go for lunch or a drink. No need to waste the extra money staying the night.

Checked into room which had drawer full of used tissues. Gross! Called housekeeping but they are too busy. Frustrating

トリップアドバイザーの評価 3.0/5

Patricia H トリップアドバイザー認証口コミ

Gross tissues in drawer on arrival. Called housekeeping several times with no avail. Just apologies. Well worn furnishings and rugs. Not up to Fairmont standards. Disappointed

Hotel Beautiful Experience Poor

トリップアドバイザーの評価 2.0/5

Meander26306037182 トリップアドバイザー認証口コミ

The hotel itself is beautiful, and everyone we interacted with at Fairmont was pleasant. Unfortunately, the overall experience was lackluster. We planned a quick getaway and chose to stay here largely because of the advertised holiday activities. After checking in, we stopped by Amaya for dinner. We didn’t have reservations, but the host told us the wait would be about 1.5–2 hours, took our name, and said she would call us when a table became available. We never received a call. We then went to the Social Club area by the ice-skating rink to ask about renting a cabana or reserving seating, but were told everything was fully booked as well. Eventually, we went to the back general admission area and managed to grab something to eat. This is where the frustration really began. As the evening went on, we noticed multiple tables and cabanas emptying out well before closing. It was unclear why we weren’t at least placed on a waitlist. Since we had time to spare, we walked around the property and also noticed that Amaya was nearly empty—well before our supposed wait time of 7:45 pm. We had even told the host that we were open to outdoor seating. As hotel guests, it was disappointing to feel that there was no real benefit to staying on property unless reservations were made far in advance or you planned to stay in your room the entire time. For the price, it would make more sense to save money and simply visit for the experiences, which are open to the public, rather than staying overnight.

Excellent Customer Service by Dylan T

トリップアドバイザーの評価 5.0/5

U6025OZkristint トリップアドバイザー認証口コミ

I came into the Fairmont to resolve a reservation issue and Dylan T working at the front desk was absolutely amazing. I had attempted to reach someone 3 times through the concierge to no avail, and decided coming to the property would be better. Dylan listened intently, and got to work immediately to resolve the issue. He was kind, professional and extremely resourceful. I am so appreciative that he took the time to resolve the issue with care and professionalism. Dylan deserves recognition for his amazing customer service!

Great hotel - highly recommend

トリップアドバイザーの評価 5.0/5

Norman C トリップアドバイザー認証口コミ

I spent four nights here recently, and I can’t recommend the hotel enough. Staff was great, always one step ahead. We would love Amaya for breakfast as well as a nice dinner one night.

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 436 件のレビュー 7.5/10 客室
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  • 13 件のレビュー 2.5/10 インターネット
  • 419 件のレビュー 8.9/10 設備
  • 269 件のレビュー 5.9/10 料理
  • 210 件のレビュー 8.8/10 雰囲気
  • 173 件のレビュー 7.6/10 快適さ

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お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 (319 件のレビュー)

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