Fairmont Grand Del Mar

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 1,337 件のレビュー

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Fairmont Grand Del Mar - Image 1
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5300 Grand Del Mar Court, 92130 SAN DIEGO, アメリカ合衆国

説明

ホテルのその他の情報

  • 400 acres of nature along the Los Peñasquitos Canyon Preserve

  • Four pools offer both serenity and family fun

  • Equestrian Center offering riding and non-riding experiences.

  • Private 18-hole golf course designed by Tom Fazio

  • Forbes Five-Star spa with a holistic approach to wellbeing

当ホテルの客室

ホテル所在地

Fairmont Grand Del Mar

5300 Grand Del Mar Court
92130 SAN DIEGO
アメリカ合衆国

GPS:32.935, -117.185556

電話番号
ファックス +1 858-314-2001

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  1,337 件のレビュー

トリップアドバイザーの評価  4.7/5  2,621 件のレビュー

2025エクセレンス認証

wow!

トリップアドバイザーの評価 5.0/5

Jet22846955592 トリップアドバイザー認証口コミ

fantastic customer service with friendly staff and great overall experience. rooms are cleaned very thoroughly and the hotel and its grounds are absolutely stunning. couldn’t have asked for a better experience truly

Excellent

トリップアドバイザーの評価 5.0/5

Jillian A トリップアドバイザー認証口コミ

Absolutely beautiful. Remote and relaxing location, would be perfect for a vacation. The rooms were incredibly detailed and the service was excellent-- always felt cared for.

Enjoyable stay

トリップアドバイザーの評価 5.0/5

Wesley L トリップアドバイザー認証口コミ

The hotel was beautiful, clean, and included wonderful amenities. I appreciated the hands-on service from the moment I stepped on the property, and would highly recommend anyone visit here!

Luxurious and fantastic family fun!!

トリップアドバイザーの評価 5.0/5

Robin B トリップアドバイザー認証口コミ

The professional staff and gorgeous property exceeded all expectations . Our warm welcome from the valets and especially Neil at the front desk was truly extraordinary.

Compensation offered without any real commitment

トリップアドバイザーの評価 1.0/5

Mariya B トリップアドバイザー認証口コミ

Fairmont standards of transparency and accountability. Compensation offered after a service failure was never honored in practice, remaining vague, non-binding, and indefinitely “subject to availability.” Premium travelers and organizers of private or closed groups should proceed with caution. I am posting this review to ensure future guests have a clear and realistic understanding of how service issues are handled at this property. Following a significant service failure, the hotel proposed compensation that appeared appropriate on paper: a complimentary overnight stay, an upgraded room, and a food & beverage credit, with stated flexibility regarding dates. In practice, no concrete dates, conditions, or commitments were ever confirmed. Despite prolonged correspondence, every attempt to finalize the arrangement was met with the same vague response — that reservations would be “subject to availability.” This wording effectively allows the hotel to decline indefinitely while maintaining the appearance that the matter has been resolved. The offer was revised multiple times and presented as an improvement, yet it remained entirely one-sided, non-binding, and devoid of accountability. Communication throughout was polite, but consistently evasive and non-committal. Such an approach may be acceptable in a mid-range hotel. It is entirely unacceptable for a property operating under the Fairmont brand and highlights a concerning gap between brand promise and actual practice. Mariya Brzhustovsky

Thank you for taking the time to share your experience. We’re truly sorry that we did not fully meet your expectations. We have worked carefully to address your concerns over the last few weeks and remain committed to the invitation to welcome you to the property to show you the warm, seamless experience we strive to provide our guests. We hope to hear back from you on when you wish to redeem this offer so we may work to restore your faith in Fairmont Grand Del Mar.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 176 件のレビュー 7.8/10 ロケーション
  • 442 件のレビュー 7.6/10 客室
  • 715 件のレビュー 7.9/10 サービス
  • 13 件のレビュー 2.9/10 インターネット
  • 428 件のレビュー 8.9/10 設備
  • 273 件のレビュー 6.3/10 料理
  • 220 件のレビュー 9/10 雰囲気
  • 176 件のレビュー 7.9/10 快適さ

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