Fairmont Le Château Frontenac 5 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 7 866

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Fairmont Le Château Frontenac - Image 1
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1 rue des Carrières, CITQ No. 040703, G1R 4P5 QUEBEC CITY, Canada

Opis

O hotelu

  • Heritage urban resort with views of the St. Lawrence River

  • Sumptuous accommodations in a UNESCO World Heritage Site

  • Wellness area with heated indoor pool, whirlpool, spa and gym

  • Pet-friendly luxury hotel within the walls of Old Québec City

Nasze pokoje

Lokalizacja hotelu

Fairmont Le Château Frontenac

1 rue des Carrières, CITQ No. 040703
G1R 4P5 QUEBEC CITY
Canada

Pozycja GPS:46.811864, -71.20626

Telefon
Faks +1 418-692-1751

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.6/5  Liczba opinii: 7 866

Ocena TripAdvisor  4.5/5  Liczba opinii: 7 879

Certyfikat Doskonałości 2024

Bad hotel

Ocena na stronie TripAdvisor 1.0/5

Liam M Couples - Opinia zatwierdzona w TripAdvisor

Terrible service I would not recommend. If you see Anna don’t talk to her she told me to shut the F up when I asked where the bathroom was. Housekeeping Made a big mess of my room one day that I was the in my five night stay here at the TERRIBLE TERRIBLE HOTEL would not ever recommend

Staff made the stay so pleasant. Just incredible!!

Ocena na stronie TripAdvisor 5.0/5

ArtimidD Opinia zatwierdzona w TripAdvisor

Excellent staff, beautiful hotel, great location. The stay were superb!! Top notch . They were always super polite, incredibly helpful. So worth staying here when you feel taken care of from the minute you enter the grounds.

Pre Covid Service- Service at its Best!

Ocena na stronie TripAdvisor 5.0/5

Larissa H Opinia zatwierdzona w TripAdvisor

Post Covid, you never know what you are going to get with service. However, at the Château Frontenac, service was impeccable and it was pre-Covid standards. We had to move dinner reservations, no problem. We were staying in a standard courtyard view, but we weren't looked down at as non-gold members. Room was spotless, beds were comfortable, bath products were lush. The only small gripe I had was why they had two employees in the gift shop, but they worked in tandem for each person checking out at the register, which made for a super slow process. When I asked the woman at the gift shop if I could use my spa credit for their bath products since the spa was booked during our stay, she gave me a long winded explanation about the high quality of the products and what they do for the skin rather than simply telling me I couldn't. It was just a weird vibe. All the dining experiences in the hotel were wonderful. Fresh, delicious food, kind service. People working there seem genuinely happy, which is infectious and puts you in the vacation mode. Nowadays in the service industry, a lot of people seem unhappy, and when you are spending your hard earned money on a vacation, you don't want to be made to feel like a burden. This does not happen at the Chateau. You have stepped back in time. Now all my friends want to go after seeing our pictures. This is the only place to stay in QC!

Amazing hotel! Amazing exemplary service in an amazing wonderful iconic hotel!

Ocena na stronie TripAdvisor 5.0/5

ledezmacjl Opinia zatwierdzona w TripAdvisor

Wow! What an amazing place to stay! We have stayed at luxury and premier locations and don't understand why this place isn't #1 on TA. We were graciously allowed to check-in early which was nice perk. We stayed in room 1717 which is on Fairmont Gold room with access to Fairmont Gold Lounge which has wonderful views of the St. Lawrence River and the city itself. Our room was beautiful with views of the majestic St Lawrence river. Very comfortable room. We enjoyed going to the Fairmont Gold Lounge for breakfast, snacks/drinks and just having a nice quiet place to relax. Service and attention to detail were phenomenal in the lounge! First of all , Laurie and Laura were amazing, friendly and very helpful. For example Laurie shone as she helped us move around some dinner reservations and cancel one entirely as I wasn't feeling well and really she provided exemplary service. Our servers in lounge included Jeff Vincent and I believe Laura on some occasions and they all were attentive and provided top level service. We never experienced any problems and were very happy with our stay. We wish we could have stayed longer! Lastly I dont know why there are some really harsh negative reviews as we never experienced any disrespect, lack of customer service in fact all our interactions with this wonderful staff from bellman, front desk, restaurant staff, concierge to Fairmont gold staff were exemplary and the model of what a high level hotel should offer. The only thing I can think of is these individuals with the harsh reviews are unhappy individuals that are never content (also word to the wise look at number of reviews they have written as I usually only see 3-4 reviews and they are all bad meaning they take delight in bashing places). This is wonderful hotel and would stay here with no reservations again and look forward to our next visit and stay. We also did some tours that were offered through the hotel (there is a surcharge for this) that really gives you an idea of the history of this magnificent building which played key role in World War II (planning of Normandy invasion by Allies including visit by Churchill and FDR). We also did a city tour which is offered in conjunction with the tourism office (and is included in your "resort fee") Overall highly recommend! No reservations!

Great stay and well located

Ocena na stronie TripAdvisor 4.0/5

Mark B Opinia zatwierdzona w TripAdvisor

Lovely hotel with great amenities only thing I was surprised by was parking not being free for customers. It’s already an expensive stay and to add 50$ a night wasn’t fun to learn upon arrival.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 2 415 Liczba opinii 9.2/10 Lokalizacja
  • 3 344 Liczba opinii 7.2/10 Pokój
  • 4 244 Liczba opinii 8.9/10 Obsługa
  • 108 Liczba opinii 3.5/10 Internet
  • 1 561 Liczba opinii 8/10 Udogodnienia
  • 1 494 Liczba opinii 8.7/10 Klimat
  • 1 277 Liczba opinii 7.9/10 Jedzenie
  • 1 233 Liczba opinii 4.3/10 Komfort

Zarządzane przez Trustyou

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (w tym VAT i opłaty miejscowe) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.