Fairmont Le Château Frontenac 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 7,456 件のレビュー

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Fairmont Le Château Frontenac - Image 1
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1 rue des Carrières, CITQ No. 040703, G1R 5J5 QUEBEC CITY, Canada

説明

ホテルのその他の情報

  • Heritage urban resort with views of the St. Lawrence River

  • Sumptuous accommodations in a UNESCO World Heritage Site

  • Wellness area with heated indoor pool, whirlpool, spa and gym

  • Pet-friendly luxury hotel within the walls of Old Québec City

当ホテルの客室

ホテル所在地

Fairmont Le Château Frontenac

1 rue des Carrières, CITQ No. 040703
G1R 5J5 QUEBEC CITY
Canada

GPS:46.811864, -71.20626

電話番号
ファックス +1 418-692-1751

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  7,456 件のレビュー

トリップアドバイザーの評価  4.5/5  8,142 件のレビュー

2024エクセレンス認証

Be aware of their hotel fees scam !

トリップアドバイザーの評価 1.0/5

Sa C ファミリー - トリップアドバイザー認証口コミ

Be aware ! hotel fees scam I stayed at the hotel for my son’s birthday and at the end , the front desk has left a Sour-taste in my mouth . They charged my credit card 250$ and they confirmed that they will refund me 200$ since the valet will be 50$. But when I checked out the front desk told me we will only refund you 165$ and that's because of the hotel fees of 34$. I told her I have already paid that in my reservation she then told me that’s what everybody thinks but we charge them all 34$ at the check out! I also told her when I checked in they confirmed they will refund me 200$ why would you say that if it’s not true? After 30min of arguing with her , with the help of the manager and the proof of my reservation they ended up attempting to refund me 200$ but on top of it all their credit card technology is not up to date so they could only refund me on my debit . Always be aware at the checkout !

Beauty that has stood the test of time, like a fine wine aging gracefully.

トリップアドバイザーの評価 4.0/5

Agelessfairy トリップアドバイザー認証口コミ

Pros : the hotel is in a good location , beautifully hdecorated for the christmass season. Clean and cozy ! Cons : the pool was underwelming . Benjamin and the front desk was great ! The concierge team was not very welcoming tips : if you are going for winter make sure theres enough snow for activities and time your travel when the markets are open

A wonderful stay

トリップアドバイザーの評価 5.0/5

beckyhY2674PK Couples - トリップアドバイザー認証口コミ

Our stay at Chateau Frontenac was perfect. We had a lovely corner room with stunning views of the St. Lawrence River and Old Towne. The service was impeccable. Everyone was so very nice and accommodating. We loved the location to shopping and restaurants. We will be back!

Disappointing Stay. Low Quality.

トリップアドバイザーの評価 2.0/5

CameronPE トリップアドバイザー認証口コミ

My wife was very excited to book this hotel despite it being more expensive than several other comparable options. Our compromise was to stay half the trip here and half the trip at the Auberge Saint-Aintoine. We both agreed that the Auberge Saint Antoine was significantly better (and at half the cost!) in all aspects. The rooms at the Frontenac are cramped, dusty, and outdated. There were furniture markings on the wall and the bed was an average spring mattress. Service was okay, hovering on average. So, very disappointing to pay 5-star price for essentially a common Hyatt or Hilton stay.

Dear M/M Cameron, May you accept our most sincere apologies. Thank you for sharing your candid feedback and thoughtful suggestions. We truly value hearing from our guests, as it helps us to continuously improve our offerings and service. We appreciate your insights and hope to have the opportunity to welcome you back in the future, where we aim to make your stay as comfortable and enjoyable as possible. Warmest regards, Kim Lareau Front office assistant manager

A Real Life Fairytale

トリップアドバイザーの評価 5.0/5

JARMoreno トリップアドバイザー認証口コミ

Le Château Frontenac was something I had heard about and was curious to see, in addition to wanting to go to the Christmas Markets in Quebec. I thought it was a once in a lifetime experience so decided to book my stay there. It was a true fairytale trip. The Château is absolutely stunning; the staff is charming, always helpful and courteous, and; the location is perfect. In addition, there are many amenities at the hotel, such as guided tours, a pool, spa and salon. As if that isn’t enough, the restaurants have amazing food at reasonable prices for such a lovely venue, some with beautiful views. As I left, my thoughts were visions of a perfect Christmas, and despite the fact that I had only planned a one time trip, I would easily come back again.

Dear guest, We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, and we are delighted to know how much you appreciated your stay. We will share your comments with our team, as we are sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your latest experience, and we hope to welcome you again soon! Kindest regards, Kim Lareau Front office assistant manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 1,246 件のレビュー 7.7/10 料理
  • 1,240 件のレビュー 4.6/10 快適さ

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。