Fairmont Le Château Frontenac 5 stars

Customer review rating (ALL Rating) 4.6/5 7,838 reviews

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Fairmont Le Château Frontenac - Image 1
Fairmont Le Château Frontenac - Image 2
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1 rue des Carrières, CITQ No. 040703, G1R 4P5 QUEBEC CITY, Canada

Description

Hotel extras

  • Heritage urban resort with views of the St. Lawrence River

  • Sumptuous accommodations in a UNESCO World Heritage Site

  • Wellness area with heated indoor pool, whirlpool, spa and gym

  • Pet-friendly luxury hotel within the walls of Old Québec City

Our accommodation(s)

Hotel location

Fairmont Le Château Frontenac

1 rue des Carrières, CITQ No. 040703
G1R 4P5 QUEBEC CITY
Canada

GPS:46.811864, -71.20626

Telephone
Fax +1 418-692-1751

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  7,838 reviews

TripAdvisor Rating  4.5/5  7,881 reviews

Certificate of excellence 2024

Fairmont Le Chateau or Disney World, could'nt tell the differnce;

TripAdvisor rating 1.0/5

Jet01771963285 TripAdvisor review

One pool, full of naturally screaming kids with floatties. Want peace and quite, soaking in the the hot tube as you listen to the rhythmic screams of "Mraco Polo" relentlessly, yes stay at the Fairmont Le Chateau. Why not upgrade to "Gold" Club level, would never recommend that with Fairmont. Go to the 14th floor level, EXCLUSIVELY for Gold club members. WOW, sounds great until suddenly the kids from the pool come in as well, even the crying infants are ALL welcomed to destroy your privileged get-away to your exclusive luxury Gold Level. To add insult, the bar is NOT included, pay your premium($20/drink) for ALL alcoholic beverages. Tip, take a lesson from the Westin and their club level which includes alcoholic beverages and incredible food service both breakfast, tea time and early evening. Fairmont you are resting on your legacy, complacent, content that you are the main event and charging $450-$850 per-night is justified simply because your are the Le Chateau. Newsflash, 2024 news travels very fast when reviews are posted such as this and more people are greatly disappointed in their stay at the Farimont Le Chateau. My review will spread like wildfire and in time if your hotel remains as is, natural consequences will be reflected.

A+++

TripAdvisor rating 5.0/5

iamdina8 Solo travel - TripAdvisor review

Having worked in the travel industry, exceeded my already high expectations. First-time visit I chose to stay 4 nights in a standard room. Well-appointed, comfortable room with thoughtful amenities that one doesn’t always find in hotels lately (bravo Fairmont!). Property is impeccably run - from check-in, concierge, food and beverage, doormen, room attendants - top-notch training is evident that this property should be the standard for the Fairmont Chain. My entire stay felt dream-like as I felt as if I were staying in a castle.

Bad hotel

TripAdvisor rating 1.0/5

Liam M Couples - TripAdvisor review

Terrible service I would not recommend. If you see Anna don’t talk to her she told me to shut the F up when I asked where the bathroom was. Housekeeping Made a big mess of my room one day that I was the in my five night stay here at the TERRIBLE TERRIBLE HOTEL would not ever recommend

Staff made the stay so pleasant. Just incredible!!

TripAdvisor rating 5.0/5

ArtimidD TripAdvisor review

Excellent staff, beautiful hotel, great location. The stay were superb!! Top notch . They were always super polite, incredibly helpful. So worth staying here when you feel taken care of from the minute you enter the grounds.

Pre Covid Service- Service at its Best!

TripAdvisor rating 5.0/5

Larissa H TripAdvisor review

Post Covid, you never know what you are going to get with service. However, at the Château Frontenac, service was impeccable and it was pre-Covid standards. We had to move dinner reservations, no problem. We were staying in a standard courtyard view, but we weren't looked down at as non-gold members. Room was spotless, beds were comfortable, bath products were lush. The only small gripe I had was why they had two employees in the gift shop, but they worked in tandem for each person checking out at the register, which made for a super slow process. When I asked the woman at the gift shop if I could use my spa credit for their bath products since the spa was booked during our stay, she gave me a long winded explanation about the high quality of the products and what they do for the skin rather than simply telling me I couldn't. It was just a weird vibe. All the dining experiences in the hotel were wonderful. Fresh, delicious food, kind service. People working there seem genuinely happy, which is infectious and puts you in the vacation mode. Nowadays in the service industry, a lot of people seem unhappy, and when you are spending your hard earned money on a vacation, you don't want to be made to feel like a burden. This does not happen at the Chateau. You have stepped back in time. Now all my friends want to go after seeing our pictures. This is the only place to stay in QC!

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Other web-users rate our hotel

  • 2,415 reviews 9.2/10 Location
  • 3,344 reviews 7.2/10 Room
  • 4,244 reviews 8.9/10 Service
  • 108 reviews 3.5/10 WiFi
  • 1,561 reviews 8/10 Amenities
  • 1,494 reviews 8.7/10 Vibe
  • 1,277 reviews 7.9/10 Food
  • 1,233 reviews 4.3/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.