The Plaza - A Fairmont Managed Hotel 5 星

客户意见评级 (ALL 评级) 4.4/5 1,428 评论

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The Plaza - A Fairmont Managed Hotel - Image 1
The Plaza - A Fairmont Managed Hotel - Image 2
The Plaza - A Fairmont Managed Hotel - Image 3
The Plaza - A Fairmont Managed Hotel - Image 4
768 Fifth Avenue, 10019 纽约, 美国

描述

酒店其他优惠

  • 在纽约市地标位置享受跨越一个多世纪的非凡豪华体验。

  • 棕榈庭院和香槟吧提供一流的美食体验和卓越的服务。

  • 位于曼哈顿中心第五大道和中央公园南侧。

  • 宽敞的客房和套房将华丽的装饰和高级设施相融合。

  • 提供一系列高雅的活动及会议设施，包括豪华大宴会厅。

我们的客房

酒店位置

The Plaza - A Fairmont Managed Hotel

768 Fifth Avenue
10019 纽约
美国

GPS:40.764268, -73.974155

电话
传真 +1 212-759-3001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  1,428 评论

TripAdvisor 评级  4.5/5  5,169 评论

卓越奖 2024

Beautiful, but Unwelcoming

Tripadvisor 评级 4.0/5

East-mt 经 TripAdvisor 认证的评论

The food was excellent, and plentiful, the drinks were expertly created, and the service was fantastic. But, there is too much security and some unfriendly, almost arrogant staff members. The main entrance is across the street from a construction site, so it’s a little dark and grimy. In addition, the many velvet ropes and unsmiling, burley security men are intimidating. Sadly, there were no warm smiles, no “welcome to The Plaza.” Once up the stairs and into the beautifully decorated foyer, we were greeted by more security men, and velvet ropes. Not knowing where the Champagne Bar was located, we continued straight to the next area, a passageway that was lined with velvet ropes pushing us directly up to the almost empty Palm Court restaurant’s host’s podium. Where the unsmiling host pointed us back to the Foyer. Back in the Foyer, we asked one of the many guards where the Champagne bar was and he pointed at the lobby. Finally, seated at the bar (not actually wide enough for meal service, but beautiful), the thankfully welcoming and attentive bartender (Hussein?) saved the day. He was great and downright sweet! After paying our appropriately priced, for The Plaza, bill we took a quick photo and left. I had to go to the bathroom, but decided to wait until we got to our show, as I honestly felt I didn’t want to go through the security guys again. Sadly, while the architecture, food and bartender service was excellent, and the price appropriate, I doubt I’ll return to The Plaza. I just felt unwelcome.

Dear East-mt, Thank you very much for taking the time to share your detailed review following your recent experience at The Plaza - A Fairmont Managed Hotel. While we are delighted to know you enjoyed the food, cocktails, and the gracious service from our bartender, we are truly sorry that other aspects of your visit did not reflect the warm, welcoming experience we strive to provide. Your comments regarding our security presence, guest guidance, and overall sense of hospitality are being shared with our leadership team for immediate review and improvement. Please know that your comfort is our utmost priority, and we regret that this was not fully conveyed during your time with us. We would be honored to welcome you back and provide the genuine, effortless warmth that defines The Plaza. Sincerely, Sam Ioannidis General Manager

Perfect Afternoon

Tripadvisor 评级 5.0/5

W3391PVchrisc 经 TripAdvisor 认证的评论

We had a fabulous afternoon here enjoying afternoon tea as part of our honeymoon. The food, drink, atmosphere and service were all perfect. Our server Fariz has to be mentioned! He made us feel so welcome and special. Thankyou

Dear W3391PVchrisc, Thank you very much for taking the time to share your wonderful feedback following your recent experience at The Plaza - A Fairmont Managed Hotel. I’m delighted we had the opportunity to welcome you and that you had such an exceptional time. It makes us so happy to hear that you had a positive experience as our staff takes a lot of pride in the service we provide on a daily basis. It was our immense pleasure to host you and we look forward to welcoming you back soon. Thank you again! Sincerely, Sam Ioannidis General Manager

Khalid at the Palm Court

Tripadvisor 评级 5.0/5

nicolecg2186 经 TripAdvisor 认证的评论

At our stay at the Plaza we dined at the Palm Court for high tea. We had the pleasure of having Khalid at our table. Not only was he extremely warm, he continuously checked on us, gave us so much attention and even took amazing group photos. My four year old absolutely loved him. I hope to see him again.

Dear nicolecg2186, Thank you very much for taking the time to share your wonderful feedback following your recent experience at The Plaza - A Fairmont Managed Hotel. I’m delighted we had the opportunity to welcome you and that you had such an exceptional time. It makes us so happy to hear that you had a positive experience as our staff takes a lot of pride in the service we provide on a daily basis. It was our immense pleasure to host you and we look forward to welcoming you back soon. Thank you again! Sincerely, Sam Ioannidis General Manager

Great birthday stay!

Tripadvisor 评级 5.0/5

Valerie W 经 TripAdvisor 认证的评论

We had a lovely time at The Plaza! Everyone was very nice including Neal, who helped us with our bags and greeted us when we first arrived! He took our pictures and was awesome! Everyone who helped with our bags was great, breakfast was delicious, and we had an ice cream sundae in our room!

Dear valeriew669, Thank you very much for taking the time to share your wonderful feedback following your recent celebratory experience at The Plaza - A Fairmont Managed Hotel. I’m delighted we had the opportunity to welcome you and that you had such an exceptional time. It makes us so happy to hear that you had a positive experience as our staff takes a lot of pride in the service we provide on a daily basis. It was our immense pleasure to host you and we look forward to welcoming you back soon. Thank you again and a happy belated birthday! Sincerely, Sam Ioannidis General Manager

Looking to splurge? Best formal tea anywhere

Tripadvisor 评级 5.0/5

448amiib 经 TripAdvisor 认证的评论

I took my daughter to tea at the Palm Court to celebrate her 14th birthday today. I used to come here for very special occasions as a young girl when living on the East Coast, so it meant a lot to share the experience with my California-raised daughter over Thanksgiving. You’re never sure whether sparkling memories stand up to the reality after 30-odd years, but this afternoon exceeded all expectations. I had the caviar Imperial tea and my daughter the Holiday tea. Our waiter was a consummate host and professional - Kazi Jalal. Been at the hotel 20 years and I’ve never had better service. The caviar service was generous - enough for two to share, with all accoutrements and a generous helping of both blinis and toast points. Absolutely delicious. We had the chai tea, and Kazi was so thoughtful to bring hot foaming milk (we had shared how we loved chai in India). I had a white cranberry Cosmo that paired perfectly. The tea sandwiches were exquisite - two types of scones with lemon curd, clotted cream and mixed berry and lime jam that spread perfectly. By the time we got to the desserts, we were so full we literally could only eat one. And we brought them home. On top of this, we were gifted boxes of beautiful holiday truffles, and so many other generous treats we felt completely pampered and spoiled. It is a splurge, to be sure. The caviar tea is $240 p/p and the Holiday a bit less. Our total bill came out to about $600 so this is not a budget event. But if you are looking for a very special time — this is just beautiful.

Dear 448amiib, Thank you very much for taking the time to share your wonderful feedback following your recent experience at The Plaza - A Fairmont Managed Hotel. I’m delighted we had the opportunity to welcome you and that you had such an exceptional time. It makes us so happy to hear that you had a positive experience as our staff takes a lot of pride in the service we provide on a daily basis. It was our immense pleasure to host you and we look forward to welcoming you back soon. Thank you again! Sincerely, Sam Ioannidis General Manager

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其他网络用户评价我们的酒店

  • 331 评论 8.9/10 位置
  • 548 评论 6.5/10 房间
  • 747 评论 7.3/10 服务
  • 218 评论 7.7/10 氛围
  • 143 评论 4.6/10 性价比
  • 118 评论 3.6/10 清洁度
  • 60 评论 6/10 早餐

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