Fairmont The Queen Elizabeth 酒店 4.5 星

客户意见评级 (ALL 评级) 4.5/5 5,001 评论

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Fairmont The Queen Elizabeth 酒店 - Image 1
Fairmont The Queen Elizabeth 酒店 - Image 2
Fairmont The Queen Elizabeth 酒店 - Image 3
Fairmont The Queen Elizabeth 酒店 - Image 4
900 Rene Levesque Blvd W, H3B 4A5 蒙特利尔, 加拿大

描述

酒店其他优惠

  • Downtown Montreal hotel with easy access to Old Montreal

  • Diverse meeting facilities with capacities ranging from five to 1,600 guests

  • Urban food market and all-day restaurant featuring the finest local products

  • Spa and wellness center with a fully equipped gym and heated indoor pool

我们的客房

酒店位置

Fairmont The Queen Elizabeth 酒店

900 Rene Levesque Blvd W
H3B 4A5 蒙特利尔
加拿大

GPS:45.500503, -73.568202

电话
传真 +1 514-954-2256

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  5,001 评论

TripAdvisor 评级  4.0/5  1,822 评论

A great MTL stay at the Queen Elizabeth

Tripadvisor 评级 4.0/5

ABT403 Friends getaway - 经 TripAdvisor 认证的评论

A really great stay at the Queen Elizabeth. With amazing access to the arena and city hotspots, this hotel provided us with the perfect landing spot for the weekend stay. Well maintained rooms with a great view of the lively streets made this a really nice stay. Customer service at the hotel was top notch, with fantastic food and drink on-site . Would recommend.

Terrible experience at fairmont

Tripadvisor 评级 1.0/5

eiman b 经 TripAdvisor 认证的评论

I received an email before our stay advising that I was upgraded to the Gold Lounge and for me to check in on the 21st floor. I did that but when I arrived to the 21st floor I was made to feel like garbage by the guy working the desk. He told me and my colleague that we do not belong there and that we need to check in downstairs. We explained and showed him our emails and he agreed to check us in but he explained we are NOT allowed in gold lounge. We tried to escalate the issue but it seemed that no one in the hotel was willing to help. We spoke with the manager and he tried to get us to pay for an upgraded room as he stated that the email for the upgrade was sent to us by accident and that we were not supposed to be upgraded. The staff at the hotel were extremely rude and made us feel like scum. My colleague and I travel for work regularly and we always stay at fairmont hotels but I don’t think we will ever stay at the Montreal fairmont again due to the poor service and rude staff. I have never felt so degraded in my life.

Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth. Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please, allow us to express our sincere apologies about your experience. Rest assured that we have taken the appropriate measures to address your comments in order to prevent any future occurrences. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, The Guest Relations Team

Perfect location, connected to the central station by elevator

Tripadvisor 评级 4.0/5

Chase V 家庭住宿 - 经 TripAdvisor 认证的评论

We had a lovely stay with no issues. No signs of a strike (10/18/24) so recent reviews need not scare you off. Views are great staff is helpful. Especially the girl at the pool. She was accommodating for me and my daughter, I tried to thank her but couldn’t find her to see her name tag to shout out on here. Amenities are fine, decor is fine, and room was adequate (small, but that’s common in bigger cities). Only minus a star for no benefits at all booking through Amex fine hotels. Huge difference than the Fairmont chateau Frontenac I’m staying in now that gave room upgrade, hotel credit, and late checkout. Even detailed the benefits to us in a letter. This was also probably effected from the recent strike. But that’s a large portion of where/why I book my hotels. The beds were not the comfiest would be the only complaint but that’s hit or miss at hotels as well. Would recommend staying here as the tiled indoor pool is gorgeous and the location is unbeatable if traveling with luggage with via rail to other parts of Canada. Will repeat when taking more trains from Montréal.

Dear Chase, We very much appreciate your comments regarding your recent stay at Fairmont The Queen Elizabeth. We are pleased to read that you had an excellent stay and that enjoyed your visit to our hotel as well the indoor pool. We hope that your next visit will be as pleasant as this one. We look forward to welcoming you again during your next visit to Montreal. Sincerely, The Guest Relations Team

Strikes suck

Tripadvisor 评级 3.0/5

Tom B 经 TripAdvisor 认证的评论

We checked in the second October 2024. The strike was still on. The room was very nice, but when after a long day of traveling, the hotel restaurants were closed! Across the bridge in the terminal we were able to find a pizza restaurant and got a bite. I returned to room and drank some alcohol from the room refrigerator. No problem, except when received the bill! Come on, $25.00 + for 2 oz of booze. Give me a break! At least, there should have been a discounted room price and a definite lowering of room booze.

Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth. Please, allow us to express our sincere apologies about your experience during the Union workers strike. Fairmont The Queen Elizabeth is currently negotiating the collective agreement for its unionized employees, represented by the CSN. We are endeavouring to minimise any possible disruption to our guests and are hoping to resume normal operations as quickly as possible. Our focus remains on providing the outstanding guest experiences for which the hotel is known. We hope to resolve this by signing as soon as possible a collective agreement that is fair and reasonable for all. We thank you for your understanding The Guest Relations Team

Best hotel of our hoilday.

Tripadvisor 评级 4.0/5

glennk1966 经 TripAdvisor 认证的评论

This Hotel was exceptionally good,the room on the 12th floor was amazing and big plus he bathroom was lovely,the view was amazing in the evening as well as the day, the bed was comfortable,l have nothing bad to say about this hotel,lovely hotel to stay.

Dear Mr. Glenn, We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth during your vacations. We are delighted to read that you had an excellent stay in your comfortable room. We hope to have the opportunity to welcome you again during your next vacations. Sincerely, The Guest Relations Team

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其他网络用户评价我们的酒店

  • 1,017 评论 9.1/10 位置
  • 1,766 评论 6.8/10 房间
  • 2,053 评论 8.2/10 服务
  • 109 评论 4.9/10 上网
  • 665 评论 4.4/10 舒适度
  • 498 评论 6.9/10 清洁度
  • 337 评论 4.6/10 性价比
  • 175 评论 7.5/10 早餐

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