Fairmont Château Lake Louise 酒店 5 星

客户意见评级 (ALL 评级) 4.6/5 6,419 评论

Fairmont Château Lake Louise 酒店 - Image 1
Fairmont Château Lake Louise 酒店 - Image 2
Fairmont Château Lake Louise 酒店 - Image 3
Fairmont Château Lake Louise 酒店 - Image 4
111 Lake Louise Drive, NA, NA, T0L 1E0 路易斯湖, 加拿大

描述

酒店其他优惠

  • A wellness retreat cradled in the Canadian Rockies on the shores of Lake Louise

  • Banff National Park and the Beehive at your doorstep; outdoor activities at your fingertips

  • A heated indoor swimming pool and health club, to unwind and let off steam

  • Multiple dining options with seven restaurants and an in-room dining service

我们的客房

酒店位置

Fairmont Château Lake Louise 酒店

111 Lake Louise Drive, NA, NA
T0L 1E0 路易斯湖
加拿大

GPS:51.416787, -116.212386

电话
传真 +1 403-522-3834

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 健身中心
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  6,419 评论

TripAdvisor 评级  4.5/5  10,524 评论

卓越奖 2024

Beautiful location and outstanding service

Tripadvisor 评级 5.0/5

Roxtor Couples - 经 TripAdvisor 认证的评论

The Fairmont Chateau Lake Louise has one of the most magnificent views of any resort I know. A lake view room on a higher floor is well worth the price because the view of the lake and mountains is magnificent, and keeps changing with the sun. I stayed on the Gold Floor in a large comfortable room. It was very clean and modern, and the staff were exceptionally helpful and friendly. The lounge is bright and spacious, and well stocked. Breakfast is excellent and at 5 pm there is some buffet style dishes served for a light meal. You can check in to gold floor rooms by going directly to the desk on that floor. The hotels restaurants are very good but make reservations as soon as you reserve your room because they are very busy. A nice experience is the afternoon tea looking out at the lake. Room service was excellent and the menu is a cut above most room service menus. Good WiFi throughout the property and there were lots of power plugs in the room. Location is very convenient to get to the Lake Louise ski area or Sunshine near Banff. There is a free shuttle to the Lake Louise ski area which runs frequently. This hotel is a great place to stay and the service is remarkably good.

Just go ....And reserve a Gold floor room

Tripadvisor 评级 5.0/5

Doc A 经 TripAdvisor 认证的评论

Of course it goes without saying that the lake and teh grounds here are so magnificent and words and photos do not do it justice !!!! This was a breathtaking place to stay. We were here for our 40th wedding anniversary and still think about our stay there. We elected to stay on the GOLD floor as we enjoy the extra perks. Yes, I know you pay extra but when you are there you dont ever have to think about breakfast or snacks or drinks or dinner as all these things can be found in the gold lounge. The appetizers and dessert filled us up so we never had to go and pay for dinner. I loved all these choices and breakfast choices. The room itself was large and luxurious and beautiful. We had a lake view from our room. Although the only disappointment was the screen on our window which made it hard to film and photograph through the darn screen. I hated it!!! The bed was soft and the bathroom was so spacious! The only other bad thing which the new pool construction should be correcting was the walk to the pool. My husband is handicapped and although you could partially take elevator there was still a long staircase to get to the pool itself. That was not good. SHOUT OUT To Bella who worked in the lounge during our trip. She is one of the best!!!!!!!! If you are even thinking about going here...stop thinking and JUST GO!!!!

If I could give 0 star, I would.

Tripadvisor 评级 1.0/5

mazeellana Couples - 经 TripAdvisor 认证的评论

Let me start by saying that I too have worked in the hotel industry in my 20s, therefore I hate complaining or demanding for anything. I do not believe in the saying “the squeaky wheel gets the grease”. I believe that every hotel guest should be treated equally with care and the highest possible service the staff can give - and this should be all done without the guests having to ask for it. I’m sure service is also paid for when you stay at hotels, not just the room. Cons: 1. Hotel is flooded with non-staying guests anywhere you go within hotel grounds. Hotel guests would like have exceptional experiences and encounter some sort of serenity specially at destination hotels. Lake Louise certainly missed the spot here. 2. Staff service is well below average, cold, and insincere (apart from a staff who I will mention in my Pros section). 3. Staff assumption that I am a local. No effort was given to explain any hotel amenities or even the hotel grounds (you’ll have to ask). Service is selective and varies with every guest. I have also read on other reviews that staff are quite racist - I can now attest to this. I am an Australian of asian decent. 4. Room is outdated specially the bathroom. 5. Our room 5938 had a broken door stop, which should have been ok, should I received luggage assistance upon check-out - requested for luggage assistance but the wait was ridiculously long and I was forced to drag my own luggage down the lobby. 7. Low water pressure in the shower head makes it difficult to shower properly, pressure on the other taps are fine. 8. Everything was booked for us by Canada by Design 12 days in total excluding flights (Via Rail, Hotels, Transfers, and Activities). Upon check-in, I requested that my Accor membership be linked with this stay - when I checked, this was not even completed. I missed out on the points for what I have spent in the restaurant at this hotel. Note: All the other Accor properties within the tour package has gladly linked my membership with no issues. Pros: 1. Food was amazing! Our room was not ready when we arrived at the hotel and we were starving. Had a late lunch at the restaurant and was served by Gabby. Gabby made us feel welcome and truly cared for. We had the butternut pumpkin soup to start with some chips. Mum had the steak and I had the scallop & prawn pasta. Absolutely delicious! 2. Sleigh ride was magical. This activity was pre-booked for us, and was all included in our tour package. The sleigh ride takes about 45mins in total, and will take you halfway the lake and then back to the hotel. There’s a small waterfall in the end of the lake, which was nice to see. 3. The view definitely something else. Undeniably a beautiful place. A shame that the experience was ruined by non-staying guests and distinctly subpar service.

Exhilarating experience!

Tripadvisor 评级 5.0/5

Global09992141054 经 TripAdvisor 认证的评论

I love how they accommodated us and gave us a warm welcome. We celebrated our honeymoon there and it was fantastic. Staff our very thoughtful and polite and we enjoyed our stay. It was a majestical place full of stunning sights especially the mountains.

Thank you for the exhilarating review and congratulations on your honeymoon! We're honored that you chose the Chateau for such a special celebration. It's wonderful to hear that our team made your stay memorable with their thoughtfulness and courtesy. We hope to welcome you back soon for more majestic moments in the heart of the mountains. ~Fairmont Chateau Lake Louise

Must Go!

Tripadvisor 评级 5.0/5

Penny A 经 TripAdvisor 认证的评论

We had a fabulous night at the Chateau Lake Louise for a family get away. We all enjoyed it. The rooms are now renovated and are lovely and fresh! The service was outstanding. Very impressed! Will be back when the new Wellness Center is done! Highly recommend!

Thank you for the glowing 5-star review! We're thrilled to hear that your family getaway at the Chateau was fabulous and that you enjoyed our newly renovated rooms. It's great to know that the service impressed you, and we're excited for you to experience our new Wellness Center on your next visit. We look forward to welcoming you back for another outstanding stay! ~Fairmont Chateau Lake Louise

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其他网络用户评价我们的酒店

  • 2,141 评论 9/10 位置
  • 3,201 评论 8/10 房间
  • 3,657 评论 9/10 服务
  • 20 评论 7.1/10 上网
  • 857 评论 4.5/10 舒适度
  • 844 评论 4.5/10 性价比
  • 413 评论 6.8/10 清洁度
  • 343 评论 7.8/10 早餐

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