露易丝湖费尔蒙城堡酒店

客户意见评级 (ALL 评级) 4.7/5 6,775 评论

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111 Lake Louise Drive, T0L 1E0 路易斯湖, 加拿大

描述

酒店其他优惠

  • A wellness retreat cradled in the Canadian Rockies on the shores of Lake Louise

  • Banff National Park and the Beehive at your doorstep; outdoor activities at your fingertips

  • A heated indoor swimming pool and health club, to unwind and let off steam

  • Multiple dining options with seven restaurants and an in-room dining service

我们的客房

酒店位置

露易丝湖费尔蒙城堡酒店

111 Lake Louise Drive
T0L 1E0 路易斯湖
加拿大

GPS:51.416787, -116.212386

电话
传真 +1 403-522-3834

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 健身中心
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  6,775 评论

TripAdvisor 评级  4.4/5  10,585 评论

卓越奖 2025

Great hotel! A must-try experience in your whole life.

Tripadvisor 评级 5.0/5

Kevin S 经 TripAdvisor 认证的评论

It was a great experiences and the view of the room is absolutely stunning! We chose the Gold room and enjoy very much the lounge, in room dinning and all services.

Very Dirty Glass of Water and Manager Took the complaint lightly

Tripadvisor 评级 1.0/5

Inspire49108511591 家庭住宿 - 经 TripAdvisor 认证的评论

It was my family’s first time to visit Lake Louise and chose to dine at Louiza Restaurant by Fairmont Hotel. We were promptly seated and shortly after the host offered us water and enthusiastically mentioning that it came straight from glacier…adding to our excitement. My husband took a sip and I quickly stop him as I noticed the glass was visibly dirty. We immediately informed the server and another server came to apologized. While we were concerned about seriousness of the issue, we decided to continue with our meal as the rest of the family was still eager and excited. After we finished dining we called the manager to raise our concern, where the server gave us complimentary dessert which we appreciated. However the manager response was rather dismissive, she never return or follow if everything was satisfactory. We hope that our experience serves as a reminder that even a renowned hotels, attention to details and customer care should have never overlooked. Excellence is not just reputation, it’s about consistent service and genuine care to guest

Afternoon Tea experience

Tripadvisor 评级 4.0/5

jgjgj2017 Couples - 经 TripAdvisor 认证的评论

We visited the hotel for afternoon tea whilst staying at the Fairmont Banff Springs. Afternoon tea was very nice, not the best we’ve ever had but very nice. Our waitress was great, very friendly and very informative so service was superb. The room in which afternoon tea is served is big and so accommodates a lot of people. It has lovely views looking out over the lake but we suspected there was some unspoken hierarchy about who gets to sit on the lower level with the good lake views and our suspicion is that you have to be a resident. That is fine unless you have your heart set on that view, we weren’t bothered but the couple on the table next to us for example were very disappointed as they had chosen it for an anniversary and the staff would not move them. To be fair it was pretty full. Doesn’t affect the quality of the afternoon tea but something to bear in mind if you have your heart set on the perfect view.

Resting on it's location

Tripadvisor 评级 4.0/5

Robert B 经 TripAdvisor 认证的评论

The location is breathtaking but the service isn't quite up to scratch. Maybe it is beacause of all teh day trippers to the lake but there is something not quiet right about some of the attitudes of the staff in this hotel. Reception and Concierge were very welcoming, restaurant and bar staff a little less so. This is a very expensive hotel, many people are here on trips of a lifetime, treat them like that and give them the absolutely best service please. We also stayed at Banff Springs and I have to say that really was a 5 star hotel with 5 star service.

Disappointing and dated hotel

Tripadvisor 评级 2.0/5

ds383 家庭住宿 - 经 TripAdvisor 认证的评论

This hotel is definitely not worth the hype that it gets on social media. The hotel is old and dated. The front desk and concierge staff seem to lack a knowledge about the hotel or an interest in being friendly and welcoming. The rooms are TINY! We were supposed to be upgraded but were told that this tiny room is better than an upgraded one. The property is overrun by tourists and screaming kids. Lake Louise is beautiful and worth a visit - but this hotel is way too old and the staff is just not friendly to warrant this price. We’re checking out tomorrow and looking forward to a different hotel in Jasper.

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其他网络用户评价我们的酒店

  • 2,339 评论 9/10 位置
  • 3,474 评论 8.1/10 房间
  • 4,106 评论 9.1/10 服务
  • 24 评论 7.6/10 上网
  • 871 评论 4.7/10 舒适度
  • 850 评论 4.9/10 性价比
  • 427 评论 7/10 清洁度
  • 385 评论 8.3/10 早餐

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