Fairmont Orchid - Hawaii 5성

고객 평점 (ALL 평가) 4.6/5 2,469 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Fairmont Orchid - Hawaii - Image 1
Fairmont Orchid - Hawaii - Image 2
Fairmont Orchid - Hawaii - Image 3
Fairmont Orchid - Hawaii - Image 4
1 North Kaniku Drive, Kohala Coast, 96743 HAWAII, United States

호텔설명

호텔 추가 정보

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Five restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

숙박

호텔 위치

Fairmont Orchid - Hawaii

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

전화
팩스 +1 808-885-5778

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  2,469 리뷰

TripAdvisor 평가  4.5/5  6,067 리뷰

2024으뜸 시설

Staff really take care of you!

트립어드바이저 평점 5.0/5

Judy C Friends getaway - TripAdvisor 인증 리뷰

3rd or 4th visit here and they’ve always been great, but this visit has been over the top. As a Diamond Accor member, you already get amazing perks… But upon check-in upgrades weren’t as readily available due to their occupancy. But I think Rose could sense our disappointment and she made a note. And she asked if we were celebrating anything. we were celebrating mine and my friends birthday’s, but they were from earlier in the month and I didn’t think that would count. However, the team so thoughtfully sent up a bottle of sparkling wine to both of our rooms! And if that wasn’t enough, a few days later, she asked if we would consider switching rooms as upgrades were now available and we wouldn’t be disappointed. Lo and behold, we were amazed at our Suite upgrades!!!! More so it was the fact that the follow through from the front desk staff and everyone knowing and assisting was just amazing. I can’t say enough about the pool and beach service, from individuals like Kai and Jack - so service orientated. The renovations look amazing and the hotel has been so fun so far of three days of a nine day stay. Thank you, Fairmont Orchid!

Thank you for sharing such a glowing review of your recent stay with us! We're truly honored to be part of your birthdays, and it’s wonderful to hear that Rose and the team helped make your celebration extra special. Going above and beyond to ensure our guests feel cared for is at the heart of what we do, and it’s fantastic that Rose’s thoughtful gestures and follow-through left such a positive impression. We're thrilled that Kai and Jack contributed to a memorable pool and beach experience with their attentive service. Thank you for recognizing their dedication and for your kind words about the renovations. It’s our pleasure to make each visit even better than the last, and we hope you continue to enjoy the rest of your stay. Mahalo, and we can’t wait to welcome you back to your home away from home! With warm aloha, Barbie Nakamura Director of Quality

The staff nails it again.

트립어드바이저 평점 5.0/5

674kk TripAdvisor 인증 리뷰

The Orchid is situated in a lovely location on the Big Island Hawaii. While there is much to appreciate about the environment and the hotel itself, I really want to shout out to the staff. They are the heart and soul of this place and we are extremely grateful that they take pride in their hotel. A special shout out to the Manager Kailen (Sp?) as he went the extra mile for us when there were challenges upon check in. Thanks to all of you and you are appreciated!

Thank you so much for this wonderful review! It’s truly rewarding to know that our team made such a positive impact on your stay. We’re fortunate to be in such a beautiful location, but it's really the team’s dedication that makes it special, and I'll be sure to pass along your kind words to Kallen and the rest of the team. We're grateful for your appreciation and can’t wait to welcome you back! With warm aloha, Barbie Nakamura Director of Quality

좋은 숙박

고객 평점 5.0/5

익명 가족 - 전체(All) 통지 확인

훌륭한 리조트와 친절한 스태프

Poor service for status members

트립어드바이저 평점 4.0/5

Global776466 Solo travel - TripAdvisor 인증 리뷰

As a Diamond status member, the service provided was not up to par. The information and recommendations provided were misguided and from multiple/unknown sources. It is very difficult to communicate to obtain service and recommendations. I was not treated how an All Accor Diamond Status member should be by Fairmont in contrast to other All Accor hotel service provision.

Thank you for sharing your feedback and for being a loyal ALL Accor Diamond member. I was disappointed to learn that the service you received did not meet your expectations, especially considering your valued status. Providing seamless communication and accurate recommendations is important to us, and we apologize for the inconsistencies you experienced. Your insights are helpful as we continuously strive to improve our services for our esteemed members. Please know that we are committed to ensuring a more personalized and attentive experience on your next visit.

Wonderful Experience

트립어드바이저 평점 5.0/5

Nancy E TripAdvisor 인증 리뷰

We stayed at the Orchid to celebrate our 45th wedding anniversary. We enjoyed our stay completely! Everything was perfect! The room was wonderful and very comfortable. The hotel and grounds were beautiful. We did the luau on the grounds the day we arrived and it was so very interesting and the food and drinks were delicious!

Mahalo for your wonderful review, and congratulations on your 45th wedding anniversary! We’re honored that you chose to celebrate such a special milestone with us. It’s fantastic to hear that you enjoyed every aspect of your stay, from the comfort of your room to the beauty of our grounds. I’m especially glad that the luau was a highlight for you—it’s a truly unique experience, and I’m thrilled that the food and drinks made it even more memorable. We hope to welcome you back for many more celebrations in the future! With warm aloha, Barbie Nakamura Director of Quality

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 486 리뷰 8.8/10 위치
  • 915 리뷰 7.4/10 객실
  • 1,375 리뷰 8.6/10 서비스
  • 14 리뷰 5.4/10 인터넷 가격
  • 763 리뷰 8.6/10 편의 시설
  • 386 리뷰 9.2/10 해변
  • 248 리뷰 8.9/10 수영장
  • 232 리뷰 6/10 청결도

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.