Fairmont Orchid 5성

고객 평점 (ALL 평가) 4.6/5 2,780 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Fairmont Orchid - Image 1
Fairmont Orchid - Image 2
Fairmont Orchid - Image 3
Fairmont Orchid - Image 4
1 North Kaniku Drive, Waimea, 96743 HAWAII, 미국

호텔설명

호텔 추가 정보

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

숙박

호텔 위치

Fairmont Orchid

1 North Kaniku Drive, Waimea
96743 HAWAII
미국

GPS:19.951222, -155.859672

전화
팩스 +1 808-885-5778

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  2,780 리뷰

TripAdvisor 평가  4.5/5  6,214 리뷰

2025으뜸 시설

Weeklong stay tarnished by fraudulent room charges and no follow-through communication from hotel leadership

트립어드바이저 평점 2.0/5

JetsetWestCoast TripAdvisor 인증 리뷰

I stayed at the Fairmont Orchid for a romantic week long trip in November, and while I’d normally love to share my thoughts on the grounds, the room, the amenities, how I used the Chase Reserve Edit program to book, etc – but the end of my stay, when checking out, I was shocked to see that there were over ten fraudulent charges billed to my room, ranging from $500 dinners, to multiple breakfasts on the same days that I’d had complimentary breakfasts, to a child’s tee shirt at the onsite boutique (I wasn’t traveling with a child). My suspicion is that someone was using my name and room number during my stay to charge things to my room and the hotel didn’t have safeguards in place to prevent this from happening. Obviously, this is incredibly disconcerting, feels violating, and left a shadow at the end of my experience at the Fairmont Orchid. If I hadn’t been vigilant about reviewing my bill, I would have been charged for over $2,000 of fraudulent activity. The front desk was kind enough to remove the majority of these charges as I checked out, but the final billing that I was charged was still incorrect. I emailed customer service and the concierge requesting to talk to either the GM or head of Guest Services, but it seemed to fall on deaf ears, and I was only contacted by a member of the accounting department, who I had to spend days trading emails with to sort the final incorrect charges. I asked multiple times to speak to someone on the hotel’s management team to understand how something like this could happen (had another person gotten my stay details and just kept charging things to my room – creepy if so; or was this employee error or employee fraud; and how was the hotel looking to safeguard against this going forward?) - no one from the hotel team ever reached out to me, which was really disappointing, and made me feel like as soon as I left the hotel, they couldn’t have cared less about my experience or repeat business.

Excellent service and music at the lounge

트립어드바이저 평점 5.0/5

Discover52918528830 TripAdvisor 인증 리뷰

We loved listening to nino at the fairmont lounge last night and enjoyed our drinks. He is an amazing entertainer with a very cool vibe. Loved the local Henry Kapono songs and the Hawaiian melodies! Our waitress Kristina Quinn was excellent and also so kind to find me on Facebook to let me know that I had left my credit card there by mistake. She followed up too to make sure when I would be picking it up at the front desk. I so appreciated that. Also need to mention that the supervisor was so nice to check on us to make sure we had a lovely evening. Service is 100iii Wonderful evening!

Pacific Dream Photography

트립어드바이저 평점 5.0/5

Anindita G TripAdvisor 인증 리뷰

We did a photo shoot with pacific dream photography and they were brilliant! Cynthia Buckles was our photographer and she was so patient with our kids. We loved all the pictures!!! Stunning resort views to remember forever!

Aloha Anindita, Thank you for your positive feedback regarding your experience with Pacific Dream Photography! We are delighted to hear that you enjoyed the stunning views and that Cynthia provided exceptional service during your photo shoot. We hope to welcome you back to Fairmont Orchid in the future. Best regards and mahalo, Fairmont Orchid

5 STAR EXPERIENCE

트립어드바이저 평점 5.0/5

Steven W TripAdvisor 인증 리뷰

We travel a lot and we're impressed with Orchid physically and the attentiveness and warmth of the staff. EVERYONE was wonderful thoughtful and genuine aloha.

Aloha Steven W, Thank you for your kind words regarding your recent experience at Fairmont Orchid. We are delighted to hear that you appreciated our facilities and the genuine warmth of our staff. Your feedback is invaluable, and we hope to welcome you back in the future! Best regards and mahalo, Fairmont Orchid

고객 평점 5.0/5

Hyeyoung J. 친구 - 전체(All) 통지 확인

프라이빗한 위치에 산책코스도 잘되어 있어서 너무 좋았습니다.바로앞 비치에세 스노쿨링도 최고에요.

Aloha, We are pleased to hear that your experience at our hotel was satisfactory. We are very proud to learn that you enjoyed the beautiful ocean, the private walking paths, and snorkeling. We hope you will visit us again at any time. Thank you. Fairmont Orchid

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 590 리뷰 8.9/10 위치
  • 1,100 리뷰 7.6/10 객실
  • 1,590 리뷰 8.6/10 서비스
  • 17 리뷰 7.5/10 인터넷 가격
  • 987 리뷰 8.3/10 편의 시설
  • 467 리뷰 9.1/10 해변
  • 302 리뷰 8.6/10 수영장
  • 287 리뷰 5.5/10 청결도

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.