Fairmont Le Manoir Richelieu 5 gwiazdki

Ocena klientów (Ocena ALL) 4.7/5 Liczba opinii: 11 062

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181 rue Richelieu, G5A 1X7 CHARLEVOIX, Canada

Opis

O hotelu

  • Labeled ALLSAFE

  • A nature retreat, only one hour thirty minutes from Quebec City

  • A historic French castle overlooking the St Lawrence River in the Charlevoix countryside

  • Next door to the Charlevoix Casino, for games and entertainment

  • A multi-sports center with indoor & outdoor pools, mini-golf, tennis and more

Nasze pokoje

Lokalizacja hotelu

Fairmont Le Manoir Richelieu

181 rue Richelieu
G5A 1X7 CHARLEVOIX
Canada

Pozycja GPS:47.623469, -70.14308

Telefon
Faks +1 418-665-7736

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.7/5  Liczba opinii: 11 062

Ocena TripAdvisor  4.0/5  Liczba opinii: 4 158

Certyfikat Doskonałości 2024

Charming bar in large common area with fireplace and comfy chairs.

Ocena na stronie TripAdvisor 5.0/5

DD0311 Friends getaway - Opinia zatwierdzona w TripAdvisor

Our group of 3 couples enjoyed dinner, drinks, and tobogganing during Quebec Winter Festival at The Frontenac. The Hotel was full so we stayed at the Auberge Tresor across the street. The setting in the bar located in the common areas of the hotel was perfect with comfy chairs and a fire. Service was excellent.

Dear DD0311, We very much appreciate your comments regarding your stay at the Fairmont Le Manoir Richelieu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrien Demol Guest Experience Manager Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1 418 665 8932 Fax +1 418 665 4566 adrien.demol@Fairmont.com

A great family getaway

Ocena na stronie TripAdvisor 5.0/5

Lindsay P Opinia zatwierdzona w TripAdvisor

Our family has visited several times now and we love this hotel! The pool area is amazing and restaurants are good! Our kids love the mascot, Perle. We often visit at Easter and there are special activities for the kids! Highly recommend for a family

Dear lindsaypJ4911KS, We very much appreciate your comments regarding your stay at the Fairmont Le Manoir Richelieu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrien Demol Guest Experience Manager Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1 418 665 8932 Fax +1 418 665 4566 adrien.demol@Fairmont.com

Hit and Miss

Ocena na stronie TripAdvisor 3.0/5

Wile1959 Opinia zatwierdzona w TripAdvisor

First of all I understand that it may be hard to staff as your location is quite remote; Front desk staff 10/10, Valet service 10/10, restaurant staff 5/10. The Hostess in dining room - 0/10, I know when we went for dinner we had not had time to dress for dinner and we had casual clothes on but when she had the gall to ask if we were staying at the hotel before she gave us a table; seemed put out that we wanted a table immediately, since we had just driven 6 hours to get there I think she could use a sentence like "you must be tired from the drive let get you a table" instead we got " you want a table now? do you have a reservation? are you staying in the hotel?" By the way there were only 2 tables busy in the restaurant at the time. The first waiter made it clear that he didn't want to serve us and never came back; the next 2 servers were good. We had a suite room (222) and it was nice, only concern was the shower as the tub was very narrow and hard to turn around in. I understand it is an old hotel and removing these tubs would not be an option. Our convention went well and the staff during this event were excellent.

Dear Wile1959, Thank you for taking the time to tell us about your experience at the Fairmont Le Manoir Richelieu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adrien Demol Guest Experience Supervisor Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1 418 665 8932 Fax +1 418 665 4566 adrien.demol@Fairmont.com

Wonderful couple’s weekend

Ocena na stronie TripAdvisor 5.0/5

DianeM1406 Opinia zatwierdzona w TripAdvisor

Beautiful location. Very serviable and pleasant staff. Well appointed rooms and the grounds and views are spectacular. The only downpoint was parking…it felt like we had parked 3 towns away before we could access the hotel. Great dinner at Le Saint Laurent during the Coffee event

Dear DianeM1406, We very much appreciate your comments regarding your stay at the Fairmont Le Manoir Richelieu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrien Demol Guest Experience Manager Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1 418 665 8932 Fax +1 418 665 4566 adrien.demol@Fairmont.com

Lovely classic hotel with some dining/bar issues

Ocena na stronie TripAdvisor 3.0/5

JandVVancouver_BC Opinia zatwierdzona w TripAdvisor

We spent 2 nights at the hotel over the Canadian Thanksgiving weekend. Positives were the attitude of the staff (especially the concierge who went out of his way to try to help us with a rental car mechanical failure (not surprisingly given the timing he was unsuccessful but he really tried!)) and the fabulous drone show on the Sunday night in the sky with the St Lawrence River as a backdrop. The one thing we found a challenge was the small size of the bar and dining areas (specifically the Bellerive and the lobby bar). I realize this is an issue with historic old hotels and that staffing is likely a challenge for them at this time of year but the wait to get a table for breakfast was very long and it was impossible to find seating for 4 in the lounge on Sunday afternoon (the young woman tending the bar in La Brise did her best but was getting slammed with orders from impatient guests). The overall experience was positive but I thought the issues with access to facilities needed to be noted.

Dear JandVVancouver_BC, Thank you for taking the time to tell us about your experience at the Fairmont Le Manoir Richelieu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adrien Demol Guest Experience Supervisor Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1 418 665 8932 Fax +1 418 665 4566 adrien.demol@Fairmont.com

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 2 976 Liczba opinii 8.9/10 Obsługa
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  • 540 Liczba opinii 7.3/10 Czystość
  • 482 Liczba opinii 8.1/10 basen
  • 157 Liczba opinii 8.5/10 Śniadanie

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