Fairmont Le Manoir Richelieu 5 Sterne

Dear Eric S., Thank you for taking the time to share such a detailed account of your experience with us. We sincerely appreciate your openness, as feedback of this nature allows us to better understand where we have opportunities to improve. We are pleased to know that you appreciated our fitness facilities and the unique setting of our property. The beauty of the St. Lawrence River and the history of Fairmont Le Manoir Richelieu are indeed elements we are proud to share with our guests. That being said, we are truly sorry to learn that several aspects of your stay did not meet the expectations associated with our reputation. Your comments regarding your arrival experience, the assistance provided with your luggage and parking information, as well as the challenges encountered with our dining experiences, have been carefully noted. A warm welcome and attentive service from the very beginning of a stay are essential, and we regret that we did not provide the level of care and anticipation you deserved. We are particularly concerned to hear about your experiences in our restaurants. The quality of our culinary offerings, the accuracy of our service, and the way we respond when a guest is disappointed are all areas where we strive for excellence. We regret that your meal experiences, including the preparation of certain dishes and the breakfast service, did not reflect the standards we aim to deliver. Your observations regarding availability, communication, and the overall feeling of hospitality have also been shared with our operational teams. Beyond the facilities and the history of our hotel, we recognize that true luxury is defined by genuine warmth, attentiveness, and meaningful connections with our guests. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we continue to make, while providing the authentic and personalized Fairmont experience our guests expect. Kind Regards, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Dear Frank R. K., Thank you very much for sharing your feedback. We appreciate your kind words about the charm of our historic property. At the same time, we take note of your comments regarding the rooms and breakfast offerings. Your observations are valuable as we continuously review our guest experience and consider ways to enhance comfort and culinary options, especially for guests accustomed to European standards. We hope to have the opportunity to welcome you again in the future and provide an even more enjoyable stay. Sincerely, Adrien Demol Guest Experience Manager Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1… Fax +1… ad…

Sehr geehrter Herr S., vielen Dank für Ihr Feedback zu Ihrem Aufenthalt. Es tut mir leid zu hören, dass der Service und die Ausstattung nicht Ihren Erwartungen entsprochen haben. Ihr Kommentar zum Frühstück, insbesondere zum Kaffee, wird intern besprochen, da wir stets bestrebt sind, unseren Gästen eine angenehme Erfahrung zu bieten. Mit freundlichen Grüßen, Francois Lachance Direktor, Zimmerabteilung

Sehr geehrter Herr R., Vielen Dank für Ihre positiven Worte über unser Haus am St. Lawrence River. Es freut uns sehr zu hören, dass Sie begeistert von Ihrem Aufenthalt im Fairmont Le Manoir Richelieu sind. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Francois Lachance Direktor der Unterbringung Director, Rooms Division

Dear Simone B., Thank you for taking the time to tell us about your experience at the Fairmont Le Manoir Richelieu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adrien Demol Guest Experience Supervisor Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1… Fax +1… ad…