Fairmont Le Manoir Richelieu 5 Sterne

Dear Frank R. K., Thank you very much for sharing your feedback. We appreciate your kind words about the charm of our historic property. At the same time, we take note of your comments regarding the rooms and breakfast offerings. Your observations are valuable as we continuously review our guest experience and consider ways to enhance comfort and culinary options, especially for guests accustomed to European standards. We hope to have the opportunity to welcome you again in the future and provide an even more enjoyable stay. Sincerely, Adrien Demol Guest Experience Manager Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1… Fax +1… ad…

Sehr geehrter Herr S., vielen Dank für Ihr Feedback zu Ihrem Aufenthalt. Es tut mir leid zu hören, dass der Service und die Ausstattung nicht Ihren Erwartungen entsprochen haben. Ihr Kommentar zum Frühstück, insbesondere zum Kaffee, wird intern besprochen, da wir stets bestrebt sind, unseren Gästen eine angenehme Erfahrung zu bieten. Mit freundlichen Grüßen, Francois Lachance Direktor, Zimmerabteilung

Sehr geehrter Herr R., Vielen Dank für Ihre positiven Worte über unser Haus am St. Lawrence River. Es freut uns sehr zu hören, dass Sie begeistert von Ihrem Aufenthalt im Fairmont Le Manoir Richelieu sind. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Francois Lachance Direktor der Unterbringung Director, Rooms Division

Dear Simone B., Thank you for taking the time to tell us about your experience at the Fairmont Le Manoir Richelieu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adrien Demol Guest Experience Supervisor Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1… Fax +1… ad…

Dear Thomas G., We very much appreciate your comments regarding your stay at the Fairmont Le Manoir Richelieu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrien Demol Guest Experience Manager Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1… Fax +1… ad…