Fairmont Copley Plaza, Boston 4성

고객 평점 (ALL 평가) 4.4/5 4,243 리뷰

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Fairmont Copley Plaza, Boston - Image 1
Fairmont Copley Plaza, Boston - Image 2
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Fairmont Copley Plaza, Boston - Image 4
138 St James Avenue, 02116 Boston, 미국

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  • Ideally located for designer shopping on Newbury Street and at Copley Place Mall

  • Home of OAK, a trendy brasserie serving farm-to-table cuisine for breakfast, lunch, dinner

  • 14 beautifully appointed event rooms for everything from board meetings to ballroom galas

  • Rooftop health club and outdoor deck providing views of Back Bay, the perfect workout spot

  • 25,000 square feet of fully-appointed Renaissance-inspired meeting and event space.

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Fairmont Copley Plaza, Boston

138 St James Avenue
02116 Boston
미국

GPS:42.349263, -71.076357

전화
팩스 +1 617-267-7668

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자세히 보기

ALL 평가  4.4/5  4,243 리뷰

TripAdvisor 평가  4.4/5  5,036 리뷰

2025으뜸 시설

Customer support needs improvement

트립어드바이저 평점 1.0/5

vagrantchild TripAdvisor 인증 리뷰

I would like to raise concerns regarding both the invoicing process and the customer service experience I encountered. I noticed an additional small charge that was not included in the original invoice. Since this is a business expense, I needed clarification. Unfortunately, the operator I spoke with was unacceptable in her conduct. She was impatient with my questions and transferred me to the wrong department. When I called back and asked for her name, she refused to provide it and then hung up on me. On my third attempt, she was rude again, but finally transferred me to the correct team, who were able to provide an updated invoice and explained that the small charge. I believe that it is the hotel’s responsibility to provide an accurate, up‑to‑date invoice. More importantly, it is also your commitment to ensure that your customer support team is trained to assist guests professionally. Experiences like the one I had with the operator, Arnella, fall far short of that expectation. Please do let me know if you have any questions or comments. Thanks Jay

Lovely and very comfortable hotel in a great location

트립어드바이저 평점 5.0/5

tripsgaloreandmore TripAdvisor 인증 리뷰

The hotel is a grand old hotel nicely updated. Our room was spacious as was the bathroom. We had a comfortable king size bed. The staff were friendly and helpful. We loved the dog Cori, who is a black lab and a hotel ambassador. Such a special touch! The hotel is in a great location on Copley Square- a block from Back Bay Station and the local T ( subway).

Birthday Celebration

트립어드바이저 평점 5.0/5

12lisajb2021 Couples - TripAdvisor 인증 리뷰

We came to the Fairmont Copley Plaza to celebrate a birthday and were warmly welcomed by an attentive crew. During check-in Emmanuel found out that we were celebrating a birthday and promptly provided us with a free room upgrade and a treat of chocolate covered strawberries and Prosecco! What a delightful surprise. Thank you!

Thank you for sharing such a delightful review. We are thrilled that Emmanuel and our team were able to make your birthday celebration so special with a thoughtful upgrade and treat. Creating memorable and personalized experiences for our guests is always our greatest pleasure. We look forward to welcoming you back to Fairmont Copley Plaza for many more celebrations to come.

One of the absolute

트립어드바이저 평점 5.0/5

Johncmj Couples - TripAdvisor 인증 리뷰

We were greeted upon arrival. The desk clerk remembers our name. Our room was upgraded without even telling us. The day was absolutely perfect.

Thank you for sharing such a wonderful review. We are thrilled that our team’s personalized service, from a warm welcome to the thoughtful room upgrade, made your day so memorable. It is always our goal to create effortless and exceptional experiences for our guests. We look forward to welcoming you back to Fairmont Copley Plaza for another truly perfect stay.

Good but with some drawbacks.

트립어드바이저 평점 4.0/5

Melanie H TripAdvisor 인증 리뷰

I am here for a national convention. I upgraded to the studio suite - nice size room, but there is no sofa, only a single chair, so if you were with someone there would be no place to sit and watch TV. The bed is extremely comfortable. There is no place to put a room service tray except the desk, which I was using for work and had to clear off. The restaurant is extremely pricy - it would be great if they had more bistro style offerings - $19 for clam chowder with very few clams? Housekeeping staff is amazing - the room was spotless, and when I messed up the coffee maker they sent someone to show me how to do it! Room 260 was a bit shabby - there was an uncovered wire hanging from what I was told was the doorbell unit with no cover. The tile in the shower was abysmal - I haven't taken a shower yet but it is really dated. Plenty of towels and well lit. Again, the staff is great and the convention catering was quite tasty and much better than the usual rubber chicken fare. I was surprised that two of the courses for our luncheon were loaded with nuts, and my non-nut options were significantly less nice than the nut options (over-frozen sorbet instead of Boston cream pie).

Thank you for sharing your detailed feedback. We are delighted that you found your bed comfortable, appreciated the attentiveness of our housekeeping team, and enjoyed the quality of our special Events Menu options. We also appreciate your observations regarding the Studio Suite layout and dining options, and your comments have been shared with our team to help enhance future guest experiences. We would be pleased to assist you personally on a future visit to select accommodations that best suit your needs for an effortless and enjoyable stay. Thank you again.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,001 리뷰 9.6/10 위치
  • 1,801 리뷰 6.1/10 객실
  • 2,007 리뷰 8.7/10 서비스
  • 29 리뷰 7.3/10 인터넷 가격
  • 858 리뷰 7.5/10 분위기
  • 804 리뷰 7.6/10 편의 시설
  • 472 리뷰 5.7/10 청결도
  • 192 리뷰 8.1/10 음료

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