Claremont Club & Spa - A Fairmont Hotel 4 estrelas

Nota clientes Avis (Classificação ALL) 4.3/5 1.266 comentários

Claremont Club & Spa - A Fairmont Hotel - Image 1
Claremont Club & Spa - A Fairmont Hotel - Image 2
Claremont Club & Spa - A Fairmont Hotel - Image 3
Claremont Club & Spa - A Fairmont Hotel - Image 4
41 Tunnel Road, 94705 BERKELEY, United States

Descrição

Extras do hotel

  • Seasonal activities for the entire family, plus 3 hours of complimentary child care included

  • First-class Club with 10 tennis courts, and full-service gym with state-of-the-art equipment

  • Holistic wellness at the award-winning Fairmont Spa

  • Heated saline swimming pools, children’s play area and Kids’ Club

  • Pet-friendly hotel near Berkeley Hills’ hiking trails

As nossas opções de alojamento

Localização do hotel

Claremont Club & Spa - A Fairmont Hotel

41 Tunnel Road
94705 BERKELEY
United States

GPS:37.859667, -122.241893

Telefone
Fax +1 510-848-6208

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Aceitam-se animais de estimação
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.3/5  1.266 comentários

Classificação do TripAdvisor  4.0/5  2.082 comentários

nice hotel, shame about the rip-off resort fees

Nota Tripadvisor 3.0/5

Joachim V Avaliação com certificação TripAdvisor

Its a grand old hotel, well-maintained, with gorgeous views. The rooms are poorly insulated and on a coldish April night, you will freeze even with the heater on. Worst of all is the mandatory "resort fee" (not disclosed at booking time). Instead of paying $250, I ended up paying over 300$ a night for services (electric bike, tennis) I never used and had no interest in using. Resort fees are illegal in California and the hotel collects them anyway, daring its customers to report them (which I did).

Awful

Nota Tripadvisor 1.0/5

Passport51760664116 Avaliação com certificação TripAdvisor

Utterly piss-poor; arrogant staff, zero in house dining after midnight, truly not at the races compared to other so-called luxury hotels. I can’t wait yo leave, I will get better service at a Days Inn

You Will Be Pleased

Nota Tripadvisor 5.0/5

Castlecoaching Avaliação com certificação TripAdvisor

The front desk could not have been more accommodating. Our room is beautiful and the pool is lovely. The views from the grounds are incredible as well. Highly recommend for couples and families.

Dear Castlecoaching, on behalf of myself and the entire team here at Claremont Club & Spa, A Fairmont Hotel, especially the Front Desk Team, thank you so very much for taking the time to write and post this lovely 5-star review regarding your observation and experiences while staying with us. It certainly was wonderful to read how you found your room to be 'beautiful", how you also loved the pool and the fact you really enjoyed our views, Therefore, thank you for these kinds words, especially those regarding "The front desk could not have been more accommodating" as I truly feel extremely lucky and very fortunate to have the opportunity to work alongside such a passionate and dedicated team of hospitality professionals. Looking forward to having the opportunity to welcome you back soon, and thank you once again. Yours sincerely, Edward Roe. General Manager. Claremont Club & Spa, A Fairmont Hotel.

Wonderful, but some kinks

Nota Tripadvisor 4.0/5

Paulette D Avaliação com certificação TripAdvisor

Loved the restaurant atmosphere and food, and the breakfast and lunch cafe, Provisions, was perfection (delicious coffee, easy and nutritious options). This is a renowned, historic hotel, I was surprised when I received multiple emails urging me to upgrade my stay, and the pressure continued when my family and I were checking in. “Oh that room is very small, you could upgrade for just $90 more a night!” when the rates are already very high. The first room we were taken to was indeed a tight fit for 2 adults and 2 teens. The wonderful bellhop called down to see if there was another room available (knowing how this historic hotel has a wide variety in room styles). The second room at the same rate was almost twice a large! If the front desk person was interested more in our comfort over an upgrade, she could have put us in this larger room initially. Very thankful for the bellhops willingness to help us have the most pleasant stay possible.

Dear Snookus, on behalf of myself and the entire team here at Claremont Club & Spa, A Fairmont Hotel, thank you for recently experiencing our resort when your travels included the City of Berkeley and the East Bay. I do really appreciate you taking the time to post this very nice Tripadvisor review regarding your personal experiences with our amenities and offerings, like the Restaurant, Atmosphere, Food and our East Bay Provisions Coffee shop. More importantly, I would like to sincerely apologize for the poor impression we gave you upon your arrival when you were looking for the ideal accommodations for your family of 4, however I was extremely pleased the bellman took excellent care of you and made it happen for you to receive a larger room. Please know, I have already taken the opportunity to share your experiences with the team as this has allowed me to ensure we prevent a similar sort of experience happen to another family. Thank you once again for staying with us, as we are certainly looking forward to having the opportunity to welcome you back soon. Yours sincerely, Edawrd Roe. General Manager. Claremont club & Spa, A Fairmont Hotel.

Taxas não claras na hora da reserva.

Nota clientes Avis 2.0/5

Melissa V. Famílias - Comentários confirmados de ALL

Não tenho o que falar do hotel, ótima localização, ótimo restaurante e atendimento. Vista maravilhosa da baía de SAN Francisco. Porém na hora de fecharmos a conta fomos surpreendidos com o valores que não foram informados na reserva. Taxas no valor de 42,85 dólares por dia referente ao room charge, mais taxa de resort fee de 45 dólares por dia e tem a taxa de resort fee occupancy tax de 6,30 dólares por dia. Ficando então uma valor alto que não estávamos esperando. Sou acostumada a pagar algumas taxas extras, porém nunca em um valor tão significativo. Acredito que essa informação descrevia estar descrita é muito clara no momento da reserva, já que praticamente um terço da conta da diária foram essas taxas não discriminadas no momento do checkin pela Accor.

Good morning Ms. V., We sincerely appreciate your comments regarding your recent stay at the Claremont Club & Spa - A Fairmont Hotel. It is always a pleasure to receive such positive feedback, and we are delighted that you had a wonderful experience with us. We will make sure to share your kind words with our dedicated team of Heartists, who strive to provide exceptional service to our guests. Your valuable advice is truly appreciated, as it helps us in our ongoing efforts to improve and uphold our service standards. We take your feedback seriously and will use it to enhance the guest experience even further. Regarding your inquiry about the resort fee and taxes, I have noticed that you made the booking through the All Accor app. We apologize for any miscommunication, but we have verified that the information regarding the resort fee and taxes is indeed presented on the application and in the corresponding confirmation that you received. However, if you notice any discrepancies or have any further questions, please feel free to contact me directly at ch…, and I will be happy to assist you and look into the matter personally. Thank you once again for sharing your stay with us. We eagerly look forward to welcoming you back to The Castle on the Hill soon. Should you require any assistance or have any special requests for your next visit, please do not hesitate to contact us. Have a wonderful Wednesday! Christopher Arndt Reservations Yield Manager, Claremont Club & Spa

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 172 comentários 7.7/10 Localização
  • 618 comentários 7.3/10 Quarto
  • 627 comentários 7.7/10 Serviço
  • 15 comentários 6.4/10 Internet
  • 139 comentários 4.1/10 Custo Benefício
  • 112 comentários 4.5/10 Limpeza
  • 39 comentários 3.3/10 Pequeno-almoço

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (IVA e taxa turística incluídas) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.