Dear K. San. Thank you for your loyalty to the ALL Accor program and for taking the time to share your feedback. We are delighted to hear that our team provided you with wonderful service and that your business trip was otherwise successful. We're very sorry for the inconvenience caused by the dripping leak in Room 507. Please be assured that I have alerted our maintenance team to repair the kitchen fixture immediately to ensure this does not happen for future guests. We appreciate you bringing this to our attention, as it helps us maintain the high standards you expect as a Gold member. It was a pleasure hosting you, and we look forward to welcoming you back for a flawless stay on your next visit. Sincerely, Su Nyein San Marketing & Communications Manager

Dear I. San, Thank you for taking the time to tell us about your experience at the Mercure Yangon Kaba Aye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Su Nyein San Marketing & Communications Manager

Dear Kenichi G., Thank you for taking the time to tell us about your experience at the Mercure Yangon Kaba Aye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have also credited some points for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Min Lwin Oo General Manager - Mercure Yangon Kaba Aye

Dear Mr. K. San, Thank you for your excellent review and for highlighting the friendliness of our staff. We are thrilled you had a perfect stay and appreciate your loyalty as an ALL Accor member. We have noted your feedback on the WiFi speed and will address it. We look forward to welcoming you back again soon. Sincerely, Su Nyein San Marketing & Communications Manager

Dear Mr. F., We greatly value your feedback regarding your experience at Mercure Yangon Kaba Aye. We have carefully noted your specific comments: Firstly, please accept our apologies regarding the television in your room. We are also sorry to hear about the issues with the WiFi connection speed and the lack of variety in the breakfast menu. Your feedback is crucial, and we are already addressing these points with our technical and culinary teams to implement immediate improvements. Furthermore, we deeply regret the oversight in not offering you a welcome drink and that the welcome amenity for a valued Platinum member fell below your expectations. This is not reflective of our commitment to recognizing our loyal guests, and we will be reinforcing our arrival protocols with the team. Your scores and constructive criticism regarding the check-in, accommodation, cleanliness, and team service have been duly noted. They provide us with a clear roadmap for areas requiring our focused attention. It is feedback from guests like you that enables us to grow and improve. We truly hope to have the opportunity to welcome you back on a future trip to Yangon, where we are confident we can provide you with a significantly improved and more deserving experience. Sincerely, Su Nyein San Marketing & Communications Manager