Pullman Lombok Merujani Mandalika Beach Resort 5 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 601

Pullman Lombok Merujani Mandalika Beach Resort - Image 1
Pullman Lombok Merujani Mandalika Beach Resort - Image 2
Pullman Lombok Merujani Mandalika Beach Resort - Image 3
Pullman Lombok Merujani Mandalika Beach Resort - Image 4
ITDC Tourism Complex BS2 Kuta, Pujut, 83573 Central Lombok, Indonezja

Opis

O hotelu

  • Beachfront resort in secluded Kuta Mandalika.

  • 1- & 2- bedroom private pool villas with beach access or garden views.

  • Two flavorful restaurants, a swim-up bar and a lobby lounge.

  • 20-minute drive from Lombok International Airport.

  • Creative outdoor spaces, four meeting rooms and a pillar-less ballroom to connect & celebrate.

Nasze pokoje

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Lokalizacja hotelu

Pullman Lombok Merujani Mandalika Beach Resort

ITDC Tourism Complex BS2 Kuta, Pujut
83573 Central Lombok
Indonezja

Pozycja GPS:-8.900657, 116.296082

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 601

Ocena TripAdvisor  4.7/5  Liczba opinii: 498

Certyfikat Doskonałości 2025

Very Nice

Ocena na stronie TripAdvisor 5.0/5

Alexander Bråth... S Opinia zatwierdzona w TripAdvisor

Nice and friendly Staff. Very high quality hotel. Cool activities like Archery with Jean gantang, genzuli and riswanda.

Dear alexanderbr_then2025, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed our friendly staff, high-quality facilities, and the fun activities we offer. Your kind words for Jean Gantang, Genzuli, and Riswanda will be shared — they will be delighted to know they contributed to your memorable stay. We look forward to welcoming you back to Pullman Lombok Merujani Mandalika Beach Resort for more enjoyable experiences! Best Regards, Melisa Director of Rooms

Frendly staff

Ocena na stronie TripAdvisor 5.0/5

Linda S Opinia zatwierdzona w TripAdvisor

Me and my wife had a wonderfull stay, frendly staff and had a delicious breakfast, big thanks to Dila and Anggun and all the staff 🙏🏻

Dear lindasV5190KP, Thank you very much for your wonderful review! We’re delighted to hear that you and your wife enjoyed your stay, the friendly service, and our delicious breakfast. Your kind words for Dila, Anggun, and the entire team are greatly appreciated — we will be sure to share your compliments with them. We look forward to welcoming you both back to Pullman Lombok Mandalika for another memorable stay! Best Regards, Melisa Director of Rooms

Wonderfully amazing

Ocena na stronie TripAdvisor 5.0/5

Ketut A Opinia zatwierdzona w TripAdvisor

Everything was perfect, the location was amazing for relaxing and be quiet yourself, The hospitality was out of control and amazing,,,,

Dear 765ketuta, Thank you so much for your fantastic review! We’re delighted to hear that everything was perfect during your stay and that our peaceful location provided the relaxing atmosphere you were looking for. We’re especially pleased that our hospitality made such a strong impression. The team works hard to deliver warm and memorable service, and your kind words truly mean a lot. We look forward to welcoming you back to Pullman Lombok Merujani Mandalika Beach Resort for another exceptional and tranquil stay. Best Regards, Melisa Director of Rooms

Not 5 star - Mold, Sewage Smell, and No Support from Management

Ocena na stronie TripAdvisor 1.0/5

stephen_787978 Opinia zatwierdzona w TripAdvisor

I had a very disappointing stay at the Pullman Lombok. The first room had a strong sewage smell coming from the bathroom due to poorly sealed sliding doors. We were moved to another room, but it had a heavy mold smell and faulty bathroom doors that eventually jammed at 7am, requiring maintenance to enter our room — a serious privacy issue. I’ve attached photos of the mold and the repair visit. Service was also poor. A large group event caused noise and disruption throughout the hotel. At lunch, we were initially told we couldn’t sit in the main restaurant because of the group, despite empty tables. After insisting, we were finally seated, but no staff came to take our order until I repeatedly got up to ask. We reported all issues to the duty manager, Feri Irwansyah, via WhatsApp, but were only offered cakes as an apology and no real solution or alternative room. When we decided to shorten our stay because of the unacceptable conditions, the hotel refused to refund even the first night. For a hotel advertised as 5 stars and part of the Accor group, the experience was far below standard — from hygiene and room quality to service and guest care. I cannot recommend staying here until major improvements are made.

Dear stephen_787978, Thank you for taking the time to share your detailed feedback. We are sincerely apologize to learn about the multiple issues you experienced during your stay. This is far from the standard of comfort, quality, and service that we are committed to providing, and we deeply regret the inconvenience caused. Please accept our genuine apologies for the room concerns, including the odor, maintenance issues, and the disruption to your privacy. Your comments regarding service quality, restaurant experience, and the impact of the group event have also been noted with utmost seriousness. We truly appreciate you bringing these matters to our attention, as they highlight areas where immediate improvement is needed. We understand how disappointing this stay was for you, and we are grateful for your patience while our Duty Manager, Mr. Feri Irwansyah, assisted you throughout your stay. As agreed with your travel agent, we have already honored the refund for the remaining nights, and only one night was charged as the cancellation fee. We hope this gesture reflects our commitment to making things right whenever possible. Your experience is not reflective of the high standards we uphold at Pullman Lombok, and please rest assured that your feedback has been shared with the relevant teams for urgent review and corrective action. We truly hope to have another opportunity in the future to welcome you back and provide you with the exceptional Pullman experience you rightfully expect. Should your travels bring you to Lombok again, please feel free to contact us directly—we would be grateful for the chance to restore your confidence in our hotel. Best Regards, Pullman Lombok Merujani Mandalika Beach Resort

Love it!

Ocena na stronie TripAdvisor 5.0/5

JustKinon Opinia zatwierdzona w TripAdvisor

Today is my 3rd of 5 days stay in Pullman Lombok. So far, me and my family enjoys our stay here. Breakfast is great, with large variation of menu. Specially the kids playground just around the corner of the breakfast area, with lots of fun different activity for each day. I had help today on my breakfast served by Lina, very helpfull and friendly staff. Love the espresso.

Dear JustKinon Thank you for sharing your lovely feedback during your ongoing stay with us. We are delighted to hear that you and your family are enjoying your time at Pullman Lombok, and that our breakfast selection, along with the variety of daily activities at the kids’ playground, has added to your experience. We truly appreciate your kind words for Lina. She will be thrilled to know that her warm and helpful service made your morning more enjoyable — and we’re glad to hear you loved the espresso as well. We hope the rest of your stay continues to be just as pleasant and memorable. Should you need any assistance, please feel free to let us know at any time. Best Regards, Melisa Director of Rooms

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 422 Liczba opinii 8/10 Lokalizacja
  • 744 Liczba opinii 8.3/10 Pokój
  • 961 Liczba opinii 8.6/10 Obsługa
  • 307 Liczba opinii 8.9/10 Śniadanie
  • 303 Liczba opinii 7.3/10 Plaża
  • 287 Liczba opinii 9.3/10 Klimat
  • 284 Liczba opinii 6.8/10 Czystość
  • 205 Liczba opinii 5.6/10 Dobra oferta cenowa

Zarządzane przez Trustyou

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