Dear Oliver V. T., Thank you very much for your wonderful feedback and for awarding us a perfect score! We are delighted to know that you enjoyed our beautiful rooms and our convenient location, just a short distance from Parma’s historic city centre. It is wonderful to hear that everything was fantastic during your stay. We hope to have the pleasure of welcoming you back to Novotel Parma Centro soon. Kind regards, Novotel Parma Centro

Dear Christine Z., Thank you for sharing your experience with us. We are pleased to hear that you found your room to be clean and spacious, as we strive to meet our guests' expectations. We understand that parking can be a challenging aspect of your stay. Our location in the city center does present some limitations regarding parking availability, particularly for larger vehicles. We appreciate your feedback about the difficulties you encountered and acknowledge the importance of a smooth parking experience. We recommend that guests assess parking conditions upon arrival to make informed decisions. Thank you for your understanding, and we hope to welcome you back in the future for another enjoyable stay. Best regards, Novotel Parma Centro

Dear Uwe H., Thank you for sharing your feedback with us. We are truly sorry to hear that the light in your room disturbed your sleep during your first night. The light you are referring to is part of the emergency lighting system. It has small intermittent indicators that are required to flash in order to confirm that the system is functioning correctly. Regarding the atmosphere of the hotel, our guest profile varies depending on the season. At certain times of the year, we welcome a higher number of business travellers, while during other periods we have more families staying with us. As a result, the hotel can naturally feel livelier at certain times, particularly when children are present. We are sorry if this affected your overall experience and did not meet your expectations. We hope to have the pleasure of welcoming you back to Novotel Parma Centro in the future and providing you with an experience that is more closely aligned with your expectations. Kind regards, NOVOTEL Parma Centro

Dear Thomas G., Thank you for your feedback. As previously communicated, the brown breastfeeding pillow you left in the room was in fact found. We are sorry that it took longer than expected to confirm this information and understand your frustration. We are particularly sorry if this delay in communication had such a significant impact on your overall experience and consequently on your feedback. We truly regret any inconvenience this may have caused and appreciate your understanding. Kind regards, Isabella Nardin Front Office Manager

Dear Dr. R. W., Thank you for sharing your positive experience at Novotel Parma Centro. We are pleased to hear that you found our hotel modern, clean, and that our staff provided friendly service. It is also wonderful to know that you enjoyed the variety of offerings at breakfast. We appreciate your feedback regarding the parking situation. We understand that the tight spaces in our underground garage can pose challenges, especially for larger vehicles. While we do not offer advance reservations for parking, our team is always available to assist with any specific parking needs upon arrival. Your understanding in this regard is greatly valued. We look forward to welcoming you back in the future. Best regards, Novotel Parma Centro

Dear Oliver A., Thank you for your kind words regarding your recent stay. We are pleased to hear that you enjoyed our friendly staff and the breakfast offerings. It is also great to know that our pool met your expectations during your visit. Best regards, Novotel Parma Centro

Dear Denise L., Thank you for sharing your positive experience. We are delighted to hear that you enjoyed your stay, appreciated the parking facilities, and found the food to your liking. Your feedback is invaluable to us, and we look forward to welcoming you again in the future. Best regards, Novotel Parma Centro

Dear Dirk S., Thank you very much for your wonderful review and for awarding us a perfect score! We are delighted to know that you appreciated our central location, the comfort and cleanliness of your room, our generous breakfast and the facilities available for electric vehicles. It is also a pleasure to hear that our team was friendly and helpful, particularly in recommending restaurants to make the most of your time in Parma. We are thrilled that you found Novotel Parma Centro an ideal base for exploring our beautiful city and hope to have the pleasure of welcoming you back soon. Kind regards, Isabella Nardin Front Office Manager

Dear Irina S., Thank you for taking the time to share such detailed feedback. We are pleased to know that you appreciated our hotel, the kindness and helpfulness of our team, and our breakfast. We are truly sorry, however, that the cleanliness of the bathroom and public areas left such a negative impression. This is certainly not the level of cleanliness we aim to provide, and we will share your comments with our Housekeeping team for the necessary checks and follow-up. We are also sorry for the inconvenience with the TV remote control. We are glad that our team promptly brought you a replacement, although we regret that it was unfortunately not functioning either. Regarding the air conditioning in the room, the temperature can be adjusted by a few degrees directly from the room. Should you require further assistance, our Reception team is always available and can also arrange for the air conditioning to be switched off completely. We are particularly sorry that the cleanliness issues affected your overall impression so strongly. Your feedback is valuable to us, and we will use it to reinforce our attention to these details. Should you wish to provide any further information about your experience, we remain fully at your disposal to better understand what happened. Kind regards, Isabella Nardin Front Office Manager

Dear Peter K., Thank you very much for taking the time to share your detailed feedback! We are delighted to know that you enjoyed your stay at Novotel Parma Centro and, in particular, appreciated the kindness and helpfulness of our Reception team. It is a great pleasure to hear that our colleague was able to assist you with restaurant recommendations and reservations, helping you discover a pleasant dining experience in Parma. We also appreciate your comments regarding our underground parking. As in many city-centre hotels, some areas may be more compact, especially for larger vehicles, but our team is always available to assist guests and provide advice when needed. We are pleased that you enjoyed our breakfast offering and thank you for your feedback. We always aim to provide a quality and varied experience for our guests. Thank you again for your kind words. We look forward to welcoming you back to Novotel Parma Centro for another enjoyable stay! Kind regards, Isabella Nardin Front Office Manager

Dear Anita M. B., Thank you very much for taking the time to share your feedback and for your excellent rating! We are delighted to know that you appreciated our modern hotel, our central location, the spacious room and bathroom, the swimming pool, and the friendliness of our Reception team. We truly appreciate your kind words and look forward to welcoming you back to Novotel Parma Centro for another pleasant experience. Kind regards, Isabella Nardin Front Office Manager

Dear Gael L., Thank you for taking the time to share your detailed feedback and for your positive rating. We are pleased to know that you appreciated the comfort of our hotel and that our team was able to assist you by arranging a room change when you reported the issue with the first room. Your comments regarding the level of maintenance and cleanliness have been shared with our Housekeeping and Maintenance teams, as we continuously work to ensure that all rooms are properly checked and prepared for our guests’ arrival. We are glad that you found our parking convenient and that you enjoyed our outdoor pool. During peak periods, the pool area can become busier, especially on warm days, as it is a service highly appreciated by our guests. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to Novotel Parma Centro and provide you with an even more comfortable stay! Kind regards, Isabella Nardin Front Office Manager

Dear Birgit G., Thank you for taking the time to share your feedback. We are sorry to learn that you were unable to reach the hotel due to your car breakdown. Regarding your reservation, it was unfortunately subject to the cancellation policy selected at the time of booking, which meant that the accommodation charge (without dog supplement) could not be waived. We truly regret that your trip did not go as planned and that we were unable to welcome you on this occasion. We hope you will give us the opportunity to host you in the future and experience the hospitality we strive to provide every day! Kind regards, Isabella Nardin Front Office Manager

Dear Patricia M., Thank you very much for your excellent review and for awarding us a perfect score! We are delighted to know that everything met your expectations and that you appreciated both the cleanliness of our hotel and the kindness of our team. Your comments are a wonderful reward for all of us and will be shared with our colleagues. It was a pleasure to welcome you, and we look forward to hosting you again at Novotel Parma Centro for another perfect stay. Kind regards, Isabella Nardin Front Office Manager

Dear Remo G., Thank you for taking the time to share your feedback. We are truly sorry about the unfortunate incident involving your mountain bike. We understand how upsetting this situation must have been, and we sincerely regret the inconvenience caused. As you may have noticed, our garage is equipped with a video surveillance system, the access gates are closed during the night as part of our security measures, and a security guard is present during the day. We are committed to providing a safe environment for our guests, which is why we take incidents like this very seriously. Regarding the security camera recordings, please note that, in accordance with privacy regulations, we are not authorized to access or share the footage directly. Video recordings can only be requested and reviewed by the relevant authorities as part of an official investigation. Should you require any further assistance or documentation from our side, please do not hesitate to contact us. We remain at your disposal and will be happy to cooperate with the competent authorities if needed. Kind regards, Isabella Nardin Front Office Manager

Dear Hans-Jurgen M., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our central location, well-appointed rooms, and attentive service. It is wonderful to know that you appreciated our breakfast offerings as well. Best regards, Novotel Parma Centro

Dear Reinhold S., Thank you for your kind feedback regarding your stay. We are pleased to hear that you enjoyed the pool and found our restaurant offerings to be satisfactory. Your compliments are greatly appreciated, and we hope to welcome you back in the future. Best regards, Novotel Parma Centro