ibis Styles Accra Airport Hotel 3 stars

Customer review rating (ALL Rating) 4.1/5 2,827 reviews

ALLSAFE approved hotel

Hotel extras

  • Free WiFi throughout the hotel.

  • Free airport shuttle every 30 minutes.

  • Outdoor swimming pool and fitness center.

  • BBQ, live band, kizomba and yoga in house.

  • Ghanaian and international cuisine.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Styles Accra Airport

Plot 24 Airport City
Airport City Enclave
 accra
ghana

Fax: (+233)302/742740

Check-in from 12h00

Check out up to 12h00

  • By plane

    KOTOKA At 2km / 1.24 miles - Shuttle free

  • By train

    ACCRA At 10km / 6.21 miles

GPS:5.60139, -0.177906

Our accommodation(s)

Standard rooms have one queen-size bed, digital satellite TV, tea and coffee making facillities, WIFI, safety deposit box, mini bar and all rooms have showers. Rooms for persons with reduced mobility offer one queen-size bed, digital satellite TV, tea and coffee making facillities, WIFI, safety deposit box, mini bar and all rooms have showers.

1 double bed standardNon contractual photo

Accessible room

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: Airport view, City View *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 75

  • Maximum capacity: 70 people

Find out more

Our guest reviews for
ibis Styles Accra Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,827 reviews

TripAdvisor Rating 4.0/5

318 reviews

Prices increases

Customer review rating 3.5/5

Anonymous Business - 22/12/2021 Confirmed reviews ALL

Just satisfied but prices have been increase

Dear Mr. Esmel Ezechiel Selli, We very much appreciate your comments regarding your stay at the ibis Styles Accra Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great service

Customer review rating 5.0/5

Manfred A. Families - 21/12/2021 Confirmed reviews ALL

Great service at the front desk and efficient

Dear Mr. Manfred A., Thanks for leaving us such a wonderful review. We are very thrilled and my Team will definitely be pleased with comments and serves as an example for others to emulate. We put customer experience and satisfaction as our priority and your feedback reaffirms the hard work we put in every day and promised that ibis Styles Accra Airport City has high value and standards in regards to operational service for all our guests. We thank you for your kind words and we look forward to seeing you again. Yours sincerely, Benoit LETELLIER General Manager

Not bad..

Customer review rating 3.0/5

Johnny D. Solo - 21/12/2021 Confirmed reviews ALL

The customer service was bad. I ordered food to my room and it took forever to come. I couldn't charge my phone the entire night because the type of adopter I had couldn't fit in and the hotel couldn't even provide one. Lastly, the desk tried to overcharge me for the room knowing that I had an ECOWAS passport. It was corrected by another colleague of hers.

Dear Mr. Johnny Bolar Dean, Greetings! We regret any inconvenience caused to you Sir. At IBIS STYLES Accra Airport City, we pride ourselves with our exemplary service experience and we believe this is an isolated and exceptional case. The areas of concern have been noted and such complaints naturally put us on our toes and encourage us to excel. Please accept our deepest apologies once again for the immense issue this might have caused you. We truly appreciates your loyalty and your intervention in bringing this inadvertent lapse to our attention. We look forward to offering all our guests a flawless service. Yours sincerely,

Very Good Stay

Customer review rating 4.0/5

Abdul-samed Business - 20/12/2021 Confirmed reviews ALL

It was very good, I really enjoyed your meals.

Dear Mr. Samed Abdul Adam, We very much appreciate your comments regarding your stay at the ibis Styles Accra Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 2.0/5

Anonymous Families - 19/12/2021 Confirmed reviews ALL

Nit happy with the rooms given

Dear Mr. Peter Fanam, Greetings from IBIS STYLES Accra Airport City! We regret any inconvenience caused to you and would have wished to resolve before departure. At IBIS STYLES Accra Airport City, we pride ourselves with our exemplary service experience and we believe this is an isolated and exceptional case. We really appreciate you taken the time in sharing your feedback. Welcoming, safe guarding and taking care of others is at the heart of what we do and who we are. The health, safety and well-being of our Heartists – staff, Guests and partners remains our top priority as the world navigates through this unprecedented crisis and sorry to hear this was not the case for you. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have taken the appropriate measures to address the issues raised and prevent future occurrence. We look forward to offering you a flawless service and to ensure you and your next visit. Yours sincerely,

well located

Customer review rating 5.0/5

Hussein T. Solo - 17/12/2021 Confirmed reviews ALL

Service excellent. No complaints whatever.

Dear Mr. Hussein Jack T., We very much appreciate your comments regarding your stay at the ibis Styles Accra Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great experience

Customer review rating 3.5/5

Richard Business - 16/12/2021 Confirmed reviews ALL

It was great even though I was first allocated a room which was already occupied... which was later rectified.

Okay

Customer review rating 3.5/5

Walt A. Business - 14/12/2021 Confirmed reviews ALL

Some of the Staff members need training in hospitality or guest relations.

The place where the hotel is located is very good for business

Customer review rating 5.0/5

Samuel D. Business - 14/12/2021 Confirmed reviews ALL

The hotel is neat and all ur staff know how to welcome a guest

well located

Customer review rating 4.0/5

Anonymous Business - 13/12/2021 Confirmed reviews ALL

staff exhibited good customer service. the hotel can do better with the provision of tea and heater kettle for guests

Good stay

Customer review rating 4.5/5

Philip K. W. Solo - 13/12/2021 Confirmed reviews ALL

Excellent! a clean secured environment, well-prepared intercontinental dishes, effective transportation, and warm reception .

Customer review rating 1.5/5

Anonymous Solo - 10/12/2021 Confirmed reviews ALL

My experience for this stay was extremely poor. On arrival receptionists were in a conversation with myself eventually asking if I could check in. I presented my gold loyalty card, the response was that the points have been already credited. Generally I receive an envelope with an invitation for a complementary drink, not this time. The room well I have a recording of the noise, room 901, the AC is shot. Now we are told that in the room we will find 4 bottle of water, not the case. Neither where there any tea or coffee making facilities as advertised on your website. At this point I should have gone back to reception and requested another room however tired after a long flight and then the initial welcome I didn't feel like the hassle. As we are required to eat in our room I attempted to call room service first dialling 9, this was reception who asked what food I wanted then proceeded to tell me to call the other number. This I did and guess what back to reception who then gave me the bar number. Called the bar at 21.50 to order, was told 25 minutes, fine. At 23,00 put out the lights and went to sleep, no food delivery. So in all a poor experience.

Dear Mr. Colin M., Greetings from IBIS STYLES Accra Airport City! We regret any inconvenience caused to you and would have wished to resolve before your departure. At IBIS STYLES Accra Airport City, we pride ourselves with our exemplary service experience and we believe this is an isolated and exceptional case. We really appreciate you taken the time in sharing your feedback. Welcoming, safe guarding and taking care of others is at the heart of what we do and who we are. The health, safety, hygiene and well-being of our Heartists – staff, Guests and partners remains our top priority as the world navigates through this unprecedented crisis and sorry this was not the case with your experience. Your experience was against our core values and standard practice and we believe this is an isolated and exceptional case. We have put interventions in place to prevent the situation from re – occurrence. Customer satisfaction is our priority and we will ensure that there is improvement to make your next stay more comfortable. Yours sincerely,

An awesome hotel!!

Customer review rating 4.0/5

Anonymous Business - 08/12/2021 Confirmed reviews ALL

The staff were cooooool, and the hotel served fantastic breakfast!!

Dear Mr. Perekebina E., We very much appreciate your comments regarding your stay at the ibis Styles Accra Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fair stay

Customer review rating 2.5/5

N. Business - 07/12/2021 Confirmed reviews ALL

Not very satisfied with the room and there was no remote for the TV

Dear Mr. Barry John N., Thank you for taking the time to tell us about your experience at the ibis Styles Accra Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great Location, easy access to airport.

Customer review rating 4.5/5

Robert F. Business - 06/12/2021 Confirmed reviews ALL

The room was clean and neat. Very nice shower. The food in the restaurant was very good, all the meals that I ate there. Staff friendly and always willing to help. I look forward to my next trip.

Dear Mr. Robert Dennis F., Thanks for leaving us such a wonderful review. We are very thrilled and my Team will definitely be pleased with comments and serves as an example for others to emulate. We put customer experience and satisfaction as our priority and your feedback reaffirms the hard work we put in every day and promised that ibis Styles Accra Airport City has high value and standards in regards to operational service for all our guests. We thank you for your kind words and we look forward to seeing you again. Yours sincerely, Benoit LETELLIER General Manager

Reasonable stay

Customer review rating 2.5/5

Peter S. Business - 06/12/2021 Confirmed reviews ALL

Arrived early in the morning and had to Wade through soap suds to get to my room as the floor was being cleaned. Room was comfortable and the breakfast was ok. No welcome drink offered or available.

Dear Mr. Peter Frederick S., We very much appreciate your comments regarding your stay at the ibis Styles Accra Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We regret any inconvenience caused to you and would have wished to have apologized in person before departure. We owe you a drink on your next visit. We look forward to offering you a flawless service on your next visit. Yours sincerely, Benoit LETELLIER General Manager

GOOD LISTENERS

TripAdvisor rating 4.0/5

Philip T 16/04/2021 TripAdvisor review

This visit was my fifth time at Ibis Styles, Accra Airport so I had already experienced the hotel as well managed with friendly, professional staff. On this occasion I experienced something that could be called a security issue when I overheard a visiting lady ask if she could go up to a certain room number to see her friend. The room number was mine and I was about to declare that but I stayed silent. The receptionist handled it perfectly by following protocols and the lady left. Once again I really value the professionalism of the staff and, on this occasion, my thanks to Ms Michelle, Ms Therese and the duty manageress. They are all a credit to this very good hotel.

Dear Mr Philip T It has been our pleasure to welcome you at Ibis Styles Accra and we thank you for sharing feedback about your recent stay. We are glad you enjoyed a generous experience and carried with you a splendid memory of Accra. It is heartening to note your appreciative comments about our professionalism and our quality of service mentioning Michelle and Therese. Thank you once again for all your warm endorsements and I look forward to welcoming you back very soon in Accra. Warm regards, Fabio Gonsalves General Manager

Average

TripAdvisor rating 2.0/5

jamoah Business - 31/01/2021 TripAdvisor review

No towels in the room 820 that I was checked in to. Called reception to inform them. Feed back was laundry is done out side and once delivery van is in,I will be served. It took 2 hours before I was served.

Dear Jamoah, Thank you for your stay and sharing your experience on TripAdvisor. We truly regret the disappointment you have expressed regarding the room amenities, please be informed that your comment has been taken seriously and we are looking into the matter. Thank you again, for taking the time to share your experience. It is through feedback such as yours that we are able to improve the quality of our product and services to better meet the expectations of our guests. We hope your subsequent visits would be more memorable in all aspects. Warm regards, Fabio General Manager

Trip To Accra

TripAdvisor rating 5.0/5

victorganguly10 Business - 17/01/2021 TripAdvisor review

My stay in Ibis Accra has been a most memorable one during these unprecedented times. In Accra, I have stayed in many hotels, but this one is the best so far. I have been a regular customer with ACCOR , which gives me ease and comfort in every sense. The rooms and service are one of the best in Accra. Breakfast is splendid and Sumptuous. And lastly, they have taken enough care for Covid. Thank You Accor

Dear victorganguly10, Thank you so much for your stay and for taking the time to share your experience. It is our pleasure to service and we are pleased that our service met your expectations. We look forward to welcoming you again in Accra. Warm regards, Fabio General Manager

Travel to Ghana to return to work

TripAdvisor rating 4.0/5

rsrobsmith Business - 09/11/2020 TripAdvisor review

On Arrival at the the hotel all the check in arrangements were already made and only sign in required. Front desk staff are always super friendly and make you feel welcome from the moment you walk through the door

Dear rsrobsmith, Thank you for sharing your experience on Tripadvisor. It is our pleasure to take care of you. Your comment will shared with the team. We look forward to welcoming you again in Accra. Best regards, Fabio Gonsalves General Manager

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