Mercure Warwickshire Walton Hall Hotel & Spa 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 1,886 件のレビュー

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WALTON, WELLESBOURNE, CV35 9HG WALTON, United Kingdom

説明

ホテルのその他の情報

  • Dog friendly hotel, set in 65 acres of unspoiled Warwickshire countryside

  • 16th century Grade II listed building with original features

  • 22 fully-equipped function rooms which hold up to 180 guests

  • Orangeries and Lemons Brassiere

  • Leisure facilities including gym, swimming pool and sauna

当ホテルの客室

ホテル所在地

Mercure Warwickshire Walton Hall Hotel & Spa

WALTON, WELLESBOURNE
CV35 9HG WALTON
United Kingdom

GPS:52.169574, -1.582747

電話番号
ファックス +44 1789 470418

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

Oranges and Lemons Brasserie

Enjoy a mouth watering meal in our Brasserie with contemporary design with French doors opening out onto the terrace.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  1,886 件のレビュー

トリップアドバイザーの評価  3.5/5  4,213 件のレビュー

Fantastic can not rate high enough

トリップアドバイザーの評価 5.0/5

Darren L トリップアドバイザー認証口コミ

The staff are very friendly and in truth go above and beyond to make your stay as pleasurable as possible. From the moment we checked in until we left everything was perfect. We had an absolutely amazing evening meal where the staff looked after us like royalty, in the morning I could not fault the spread for our breakfast. In all a thoroughly enjoyable stay.

Hi Darren Thank you for your review and highlighting the team, we hope to welcome you back again very soon.

A tired hotel in need for some TLC

トリップアドバイザーの評価 3.0/5

Craig O トリップアドバイザー認証口コミ

The Good – Staff David on reception was particular efficient and assisted with a smooth check-in. Parth on the bar was friendly and cheerful and went the extra mile. Unfortunately that’s where the ‘good’ ends. Room Our room was a prestige room (No. 44) in the coach house. Put simply, there was no prestige about it apart from the unisex robes, slippers and expresso machine (with no indication of what flavour/strength the accompanying pods were), there was nothing to distinguish this from a standard offering. The room was vast in height and size which meant the furniture occupied the perimeter. On the subject of furniture, it did resemble something from a student’s hall of residence though. Multiple cables draped from the inadequately small TV given the room size, and the light switches on the headboard were unique in being one chrome and one white plastic. The bathroom was equally large – which would account for the lack of floor cleaning (a dead spider was there to welcome us and still there when we left two days later). The water pressure is so low that it barely flows from the shower outlet and there is no cut off in the toilet cistern which constantly fills. Catering After check-in we visited the Bar for lunch. Placed the order with Parth at the bar. The food was delivered by a female staff member who simply put the plates down and walked off – not asking whether we wanted any condiments or cutlery. Thankfully Parth noticed this and provided both. We stayed on site for dinner for our first night and I had the burger which was cremated and my wife had an average chicken jalfrezi. At no point did any member of staff ask if everything was ok with the meal. Continuing with the Catering – for breakfast please be aware there is only scrambled eggs available for a full English. Also, I was particularly concerned that glass milk containers were left by the coffee machines with no sign of refrigeration. Grounds Walking from the Coach house to the main hotel building there is yet more evidence of a lack of investment over the years – many window frames are rotten, one is missing and foliage is growing from the gutter adjacent to reception’s main entrance. The health suite needs attention in places – particularly the steam room which had a large amount of green mold growing from the steam outlet. Several rotten window frames around the pool also highlighted the lack of maintenance. If you are thinking of staying here - just don't be wow'd by the pictures, this is a tied hotel that needs a lot of investment.

Thank you for the comprehensive review and I am sorry there were many elements of your stay that were not up to your expectations, we are working through the entire site and fixing what can be fixed. With the age of the building we are coming up against many planning challenges which we are working through with the local conservation team. We hope you see these should you choose to return in the future.

Definitely recommended!

トリップアドバイザーの評価 5.0/5

Joy S トリップアドバイザー認証口コミ

We had a long journey to get here and discovered that there'd been a mix up with the room type. This was solved very quickly by Gift at reception, and Harry even went to check our new room was the right type while Gift was sorting things out for us. All the staff I spoke to were friendly, professional and gave clear information. The rooms were good, the whole hotel looked clean and tidy, and the pool was great. I'd definitely stay here again. Thanks!

HI Joy Many thanks for the positive review and thank you also for highlighting Gift & Harry, they are new to the team and will give them a great lift.

Great countryside get-away

トリップアドバイザーの評価 5.0/5

mark b トリップアドバイザー認証口コミ

We always enjoy returning to the Mercure Walton Hotel for our Autumn break. Set deep in acres of countryside beside a small lake, the hotel has two parts - the old country Hall Manor House and the modern annexes which sit the other side of its neighbouring spa buildings. We prefer the modern annexes and the rooms are very comfortable and well appointed - some with balconies. We stay B & B and the breakfasts are nice - both cooked and continental. It's a great place to get away to either to stay and enjoy the surrounding peace and quiet, use the aforementioned spa facilities or as a tucked - away base to explore the nearby towns of Stratford On Avon or Warwick. The northern Cotswolds towns are within an hour's reach to the south as well which we always enjoy visiting on day drives from the hotel. The staff are very friendly and we give a shout out to Lena and Gift for their help to us on reception!

Hi Mark Many thanks for the thorough and positive review, I would also like to thank you for highlighting Lena and Gift, they are great and I will be sure that they are rewarded for your praise. We hope to welcome you back very soon.

Lovely stay

トリップアドバイザーの評価 5.0/5

Sinead J トリップアドバイザー認証口コミ

Lovely night, great service by Soni and staff. Excellent food! Had the steak, yummy! Feeling relaxed, spa facilities were amazing. The pool was heated and loads of beds around the pool to relax on. Sticky toffee pudding dessert was divine! Highly recommend

Hi Many thanks for the review and for acknowledging Soni, I will be sure to thank him. I agree the sticky toffee is to die for!!

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