Mercure Ballarat Hotel and Convention Centre 4 estrelas

Nota clientes Avis (Classificação ALL) 4.2/5 172 comentários

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Mercure Ballarat Hotel and Convention Centre - Image 1
Mercure Ballarat Hotel and Convention Centre - Image 2
Mercure Ballarat Hotel and Convention Centre - Image 3
Mercure Ballarat Hotel and Convention Centre - Image 4
613 Main Road, 3350 BALLARAT, Austrália

Descrição

Extras do hotel

  • O Billy's Bistro & Bar serve refeições todo o dia. Um local simpático para relaxar e jantar.

  • Azzuri Cafe & Restaurant serves meals all day. A friendly place to relax and dine.

  • WIFI gratuito

  • Situado em mais três hectares de jardins com lago ornamental

  • Local tranquilo em frente a Sovereign Hill e perto da zona empresarial

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Localização do hotel

Mercure Ballarat Hotel and Convention Centre

613 Main Road
3350 BALLARAT
Austrália

GPS:-37.578868, 143.86867

Telefone
Fax +61 3 5333 3042

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Estacionamento
  • Transporte de ligação
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Salas de reunião
  • Propriedade 100% não fumadores

BILLY'S BISTRO AND BAR

O menu do Heritage Bistro está disponível através do serviço de quartos durante o jantar. Os hóspedes devem tomar o pequeno-almoço no restaurante.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

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Classificação ALL  4.2/5  172 comentários

Classificação do TripAdvisor  4.1/5  672 comentários

A pleasant surprise

Nota Tripadvisor 5.0/5

revphillip Romântica - Avaliação com certificação TripAdvisor

We were completely amazed by this exceptional property in regional Victoria. For a short stay, we didn't need a particularly fancy hotel but thankfully stumbled upon this wonderful property. The Mercure Ballarat is a destination in itself and everything about it said that the management and staff care. Our staff was as near to perfect as it could have been. The grounds are superb, beautiful and relaxing. The room we had was spacious and comfortable, well-appointed and practical in design. The restaurant meals we had were all exceptionally good and the staff could not have been more attentive or helpful. Special mention to Shiela and Annabel in the restaurant. Can't wait to return.

Fairly average

Nota Tripadvisor 3.0/5

sbj04769 Avaliação com certificação TripAdvisor

For a positive, the front desk staff was great -- professional and very people oriented. Not so much the breakfast staff. It's been a couple years, but I've stayed here quite regularly. Saying the buffet breakfast was rather ordinary is a compliment. I had coffee and some bacon, but the other hot entree (eggs) was not edible. Perhaps I was in a different section this time, but I don't remember the rooms being quite so dated and tired.

Room with NO view

Nota Tripadvisor 1.0/5

Traveler37735870311 Romântica - Avaliação com certificação TripAdvisor

This is the worst accommodation experience we have had so far in travelling. We booked a lodge room with one king bed for a stopover, and upon check-in, we were given room 78, which turned out to be a small "dungeon" room with tall walls on all sides except for a row of small low windows at the ceiling line along one wall, with absolutely NO view of the outside unless one is over 2m tall, at the end of a damp smelling corridor, and without the chairs and coffee table depicted in the photos of the lodge room. We went back to the reception and demanded for the lodge room with one king bed matching the photos of the lodge room on their website and on our reservation, which we eventually were given room 90, but without any explanations and apology for the earlier "dungeon" room. Nevertheless, room 90 has a large wheelie bin for general waste outside one of its windows beside its door but at least is matching the photos of the lodge room on their website. BUT why would anyone place a large garbage wheelie bin outside a guest room beside the guest room window!!! Upon checkout, I was told the "dungeon" room 78 was meant to be my room upgrade benefit to a Superior Room since I am a gold member of Accor Live Limitless, which is even more shocking. How would anyone classify such a "dungeon" room with less fittings a Superior Room! If such is the standard of a Superior Room at this place, one should really think twice before booking a Superior Room at this place. Absolutely unbelievable treatment for a gold member of Accor Live Limitless, if this is really what they call VIP treatment of Accor Loyalty Member at this motel.

OK stay

Nota Tripadvisor 3.0/5

Jennifer Q Família - Avaliação com certificação TripAdvisor

Had a disabled access room. I would advise that it is not truly accessible. Car parking is under cover, however there is not sufficient room for opening car doors and no access for walkers or wheelchairs to get to the room without going over a concrete car stopper. The toilet is not a standard disabled suite and has 2 small grab rails. Shower also has no grable rail, but it has a wall mounted seat, which was sadly mouldy on the wall stoppers. Breakfast was good & ran well most days. Reception staff were at times confused, as I added an additional night to my stay. The room was serviced most days. However there were 3 of us and I had to ask for an additional towel so we could all shower lol . Lovely surroundings and garden paths. Would have been great if they still had there pool for 38 degree days

VERITABLE DECEPTION (LA SEULE SUR LES 13 HOTELS DE NOTRE VOYAGE)

Nota Tripadvisor 2.0/5

JMarcBDN Avaliação com certificação TripAdvisor

Comme français, il est triste de constater que cet hôtel du groupe Accor est le seul a ne pas être au niveau. Il ne faut pas se fier à la classification qui place un MERCURE au-dessus d'un IBIS ce n'est pas vrai. L'IBIS du centre de Melbourne était pour moi bien supérieur au Mercure de Ballarat. Je ne sais pas à quand remonte la dernière rénovation mais ce n'était pas hier... Ce que l'on accepte d'un motel situé dans l'outback n'est pas acceptable ici. J'ai aussi remarqué que les petites structures hôtelières dans le VIC et en NSW sont les plus propres et les plus agréables. Grande déception car il y a un gros potentiel dans cette structure. Je pense que la direction doit se rendre dans les chambres et contrôler. Quels sont les points positifs: > un petit déjeuner parfait certainement le meilleur de notre voyage > un parc très agréable > chambre de grande taille avec douche double et baignoire SPA (mais HS) > draps propres et literie confortable Les points négatifs: la chambre est vétuste et surtout elle est sale! > robinet non fixé correctement > rouille omniprésente > mouches mortes en nombre dans la chambre (aspirateur 1 fois par mois?) > toiles d'araignées sur les vitres > moquette usée et sale (épingle à cheveux et autres vestiges des précédents occupants) > huisseries en fin de vie > mobilier style début 20ème (mais peut être réellement début 20ème) En conclusion: qu'une rénovation ne soit pas possible, je le comprends mais que la moquette ne soit pas aspirée entre 2 clients et que les toiles d'araignées ne soit pas enlevées ce n'est pas digne du groupe Accor. A mon départ, j'ai signalé à la réception que la chambre n'était pas propre mais cela n'a entrainé qu'une simple réaction d'étonnement de la personne présente. Depuis, je n'ai eu aucun retour par mail de la direction. Je pense que l'état des chambres doit être normal pour le directeur (ou la directrice) de cet établissement. La qualité du petit déjeuner évite le 1/5 mais ne permet pas de compenser les manquements.

Dear JMarcBDN, Thank you for taking the time to tell us about your experience at the Mercure Ballarat - Hotel & Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All these concerns were raised to the attention of the Hotel Management. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If in the meantime I can be of any further assistance, please do not hesitate to contact me. You may email me at reception@mercureballarat.com.au. Sincerely, Rachelle Pimentel Guest Relations Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 189 comentários 9.2/10 Localização
  • 559 comentários 5.4/10 Quarto
  • 290 comentários 7.8/10 Serviço
  • 19 comentários 5.4/10 Internet
  • 209 comentários 4/10 Limpeza
  • 100 comentários 6/10 Pequeno-almoço
  • 89 comentários 4.9/10 Custo Benefício
  • 30 comentários 1.8/10 Piscina

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.