Mercure Ballarat Hotel and Convention Centre 4 estrelas

Nota clientes Avis (Classificação ALL) 4.4/5 324 comentários

Garantia do
melhor preço
Mercure Ballarat Hotel and Convention Centre - Image 1
Mercure Ballarat Hotel and Convention Centre - Image 2
Mercure Ballarat Hotel and Convention Centre - Image 3
Mercure Ballarat Hotel and Convention Centre - Image 4
613 Main Road, 3350 BALLARAT, Austrália

Descrição

Extras do hotel

  • O Billy's Bistro & Bar serve refeições todo o dia. Um local simpático para relaxar e jantar.

  • Azzuri Cafe & Restaurant serves meals all day. A friendly place to relax and dine.

  • WIFI gratuito

  • Situado em mais três hectares de jardins com lago ornamental

  • Local tranquilo em frente a Sovereign Hill e perto da zona empresarial

As nossas opções de alojamento

Take advantage of our Flight + Hotel offers

Discover
Discover

Localização do hotel

Mercure Ballarat Hotel and Convention Centre

613 Main Road
3350 BALLARAT
Austrália

GPS:-37.578868, 143.86867

Telefone
Fax +61 3 5333 3042

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Estacionamento
  • Transporte de ligação
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Salas de reunião
  • Propriedade 100% não fumadores

BILLY'S BISTRO AND BAR

O menu do Heritage Bistro está disponível através do serviço de quartos durante o jantar. Os hóspedes devem tomar o pequeno-almoço no restaurante.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.4/5  324 comentários

Classificação do TripAdvisor  4.0/5  667 comentários

Not happy

Nota Tripadvisor 2.0/5

964regr Avaliação com certificação TripAdvisor

See my photos and check other reviews both recent and much older. It indicates that these issues are acknowledged by management with apologies etc but the same issues continue. We did not have any problems with staff. Interesting though, on checkout no feedback was asked for. My wife and I don’t recommend this expensive venue. We stayed n an adjoined apartment with a covered carport. The car space was still minimal and could easily be struck by a car door from the other carport. All outside car parks showed minimal space between cars. Our entrance door mat had tooth floss on it and leaves and dirt imbedded that had not been cleaned in a very long time if ever. The inside entrance was all a hard floor with a small lip to trip over going into the bathroom area immediately to your right. The decor was in need of an upgrade as it looked and felt like it was out of the 70’s. The main room light was the same design as a house I owned in that era. The two hardwood ornate carved chairs would have looked and felt more comfortable if they had been reupholstered. There was very little cushion within the leather covering due to its age. The small stone/marble coffee table had cup stains that obviously had not been wiped clean. The king size bed was very springy with the weight of only 75kg. The small fridge had ice built up in the small freezer area and had one complimentary small uht milk carton. The main area that concerned us both was the bathroom. Fortunately, the toilet itself was clean and dual flush. The outside windows luckily had fly screens which had a great number of spider webs built up. The look was not comfortable. Much of the tile grout (floor,walls, shower recess) needed a very good clean especially in areas that would get more moisture build up. The corroded old metal shower recess plug hole had a broken sharp section. Not good if you dropped your wedding ring or it caught your toe. There were spider webs under the basin area and the door stop which should have been white was filthy. Glad we stayed only the one night for such an exclusive and expensive Mercure. I also had a cursory look at the buffet breakfast on offer at high cost. The range of selection that we’ve experienced at other similar venues are much more generous. Overall not impressed. Obviously, a lot of money needs to be spent on upgrading the venue and apart from what my wife and I experienced there are many reviews that indicate upgrades are not happening. How 4.5 star ratings apply to this venue is very surprising.

Nice Find

Nota Tripadvisor 5.0/5

Trudi0 Avaliação com certificação TripAdvisor

What a beautiful property this is. We were in Ballarat to attend a wedding. Staff were awesome, service very friendly. Our room was well appointed, excellent water pressure, large bathroom and a very comfortable bed. Close to restaurants and an easy drive to visit local attractions. Would recommend it and if I was ever back in Ballarat I would only stay here. The inhouse restaurant had a nice menu also and breakfast choices were ample. All in all nothing but compliments for the Management and their Team.

Quirky Comfortable Hotel

Nota Tripadvisor 5.0/5

BJU8051 Romântica - Avaliação com certificação TripAdvisor

I say quirky because it has a rustic feel with the complex but a very comfortable and welcoming feel. The staff were all great, with John in the restaurant just adding that little something extra / special. Overall we would stay again if we were to go to Ballarat again.

Dear BJU8051, Thank you for the great review of our hotel! I will share your comments with our team especially Jonny. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rachelle Front Office Manager

Cold and a bit scruffy

Nota Tripadvisor 2.0/5

Bessie E Avaliação com certificação TripAdvisor

This place used to have a good reputation. I stayed two nights. I could probably have asked for another room but chose not to because of inconvenience of repacking. I left notes with the receptionist when I checked out. Compliments to the housekeeping staff! The room was perfectly clean as far as their responsibility extended. The security catch had been pulled away from the door frame and was dangling from the door - so useless and untidy. A QR code sticker was half pulled off the bedside table, looking really scruffy. A puncture mark in the bedroom side of the bathroom door and paint peeling off the back of the bathroom door. The bath base had lost some of its coating. The bathroom floor tile grout ranged in colour from original cream to very grimy looking grey. The room was COLD. Heating on 30 and boost when I was there and I turned it down to 25 when I went out. At no point over the two days did I feel warm, even wearing two woolen tops - refused to wear my raincoat or hat inside. I had the spare blanket over my knees to read sitting in a chair. I was grateful I'd brought a hot water bottle. I wouldn't stay at this hotel in cold weather again. I was advised that a "Superior" room in a different area of the hotel might be warmer. Heating costs and energy use must be huge! ALL / Accor Live Limitless member. More

Dear Guest, Thank you for taking the time to provide such detailed feedback about your recent stay at Mercure Ballarat Hotel. We are pleased to hear your compliments regarding our housekeeping staff and their efforts to maintain cleanliness. However, we deeply regret the multiple issues you encountered during your stay, including the condition of the room and the inadequate heating. We sincerely apologize for the inconvenience caused by the security catch, the QR code sticker, and the overall state of the bathroom. Your comments have been shared with our maintenance team to address these concerns promptly. Additionally, we are sorry to hear about the discomfort you experienced due to the room temperature. We understand how important a warm and comfortable environment is, especially during colder weather, and we will review our heating systems to ensure they meet our guests’ needs. We appreciate your feedback as it helps us improve our services and facilities. We hope you will consider staying with us again in the future, allowing us the opportunity to provide you with a more pleasant experience. Warm regards, Mercure Ballarat Hotel

VERITABLE DECEPTION (LA SEULE SUR LES 13 HOTELS DE NOTRE VOYAGE)

Nota Tripadvisor 2.0/5

JMarcBDN Avaliação com certificação TripAdvisor

Comme français, il est triste de constater que cet hôtel du groupe Accor est le seul a ne pas être au niveau. Il ne faut pas se fier à la classification qui place un MERCURE au-dessus d'un IBIS ce n'est pas vrai. L'IBIS du centre de Melbourne était pour moi bien supérieur au Mercure de Ballarat. Je ne sais pas à quand remonte la dernière rénovation mais ce n'était pas hier... Ce que l'on accepte d'un motel situé dans l'outback n'est pas acceptable ici. J'ai aussi remarqué que les petites structures hôtelières dans le VIC et en NSW sont les plus propres et les plus agréables. Grande déception car il y a un gros potentiel dans cette structure. Je pense que la direction doit se rendre dans les chambres et contrôler. Quels sont les points positifs: > un petit déjeuner parfait certainement le meilleur de notre voyage > un parc très agréable > chambre de grande taille avec douche double et baignoire SPA (mais HS) > draps propres et literie confortable Les points négatifs: la chambre est vétuste et surtout elle est sale! > robinet non fixé correctement > rouille omniprésente > mouches mortes en nombre dans la chambre (aspirateur 1 fois par mois?) > toiles d'araignées sur les vitres > moquette usée et sale (épingle à cheveux et autres vestiges des précédents occupants) > huisseries en fin de vie > mobilier style début 20ème (mais peut être réellement début 20ème) En conclusion: qu'une rénovation ne soit pas possible, je le comprends mais que la moquette ne soit pas aspirée entre 2 clients et que les toiles d'araignées ne soit pas enlevées ce n'est pas digne du groupe Accor. A mon départ, j'ai signalé à la réception que la chambre n'était pas propre mais cela n'a entrainé qu'une simple réaction d'étonnement de la personne présente. Depuis, je n'ai eu aucun retour par mail de la direction. Je pense que l'état des chambres doit être normal pour le directeur (ou la directrice) de cet établissement. La qualité du petit déjeuner évite le 1/5 mais ne permet pas de compenser les manquements.

Dear JMarcBDN, Thank you for taking the time to tell us about your experience at the Mercure Ballarat - Hotel & Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All these concerns were raised to the attention of the Hotel Management. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If in the meantime I can be of any further assistance, please do not hesitate to contact me. You may email me at reception@mercureballarat.com.au. Sincerely, Rachelle Pimentel Guest Relations Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 205 comentários 9/10 Localização
  • 602 comentários 5.8/10 Quarto
  • 333 comentários 7.7/10 Serviço
  • 19 comentários 5.6/10 Internet
  • 198 comentários 5/10 Limpeza
  • 119 comentários 7.3/10 Pequeno-almoço
  • 95 comentários 5.5/10 Custo Benefício
  • 32 comentários 2/10 Piscina

Powered by Trustyou

Os nossos outros estabelecimentos nas proximidades

Todos os nossos hotéis em Ballarat

Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.