The Sebel Yarrawonga Silverwoods

Only 70 minutes to wait for a cold, ‘cooked’ steak was the introduction to the restaurant. It was backed up in the morning, with scrambled eggs on toast, without toast!! For the next 2 days we ate at Burkes Hotel, Yarrawonga. Very sad!!

Stayed with my family over Xmas. We had the most amazing Xmas lunch, the service was excellent. Relaxed by the pool in the afternoon and enjoyed some cocktails. Everything was just awesome. Would highly recommend.

This was our third stay at this hotel on 05/12/2024. In 2020 and 2021, we had a great experience, but this time, the service was terrible. I’m a platinum member, and I had a note when I made the booking asking if the room would be upgraded. When I checked in, I noticed that my room hadn’t been upgraded, and the hotel was unusually quiet. I asked again, and after waiting over half an hour, I was begrudgingly granted the upgrade. However, my room was still dusty, even inside the closet. It was a hot day, and we wanted to go to the pool, but we couldn’t find any pool towels anywhere near the pool. We went to the front desk and were told that the towels would be delivered to our room. We went back to our room and waited for 20 minutes, but no one delivered the towels. In fact, the pool towels never arrived during our stay!

This is my 5th stay in this hotel, within the last 4 years. Love the location, the cleanliness the calmness. unbeatable. unfortunately the last 2 times we went the service has gone downhill. so i had my booking in accor plus, and when i called the reception a month prior my arrival i was told that my room type wasn’t lakeviews(maybe partial), the girl then she said she can book from there on her end, and make a note for a lakefront room. it was our wedding anniversary. so i specifically said i would want an upstair room, with lakeviews. i canceled my online booking and she booked from her end and i paid for it. upon arriving , the lady who checked in (names sophie) told me the room was a ground floor but lakefront) and i said that i specifically said an upstair room and the last thing i wanted was a ground floor since we are a couple. she then said the booking had no notes, and said there were no other rooms, it was fully booked etc. she then said do you remember who you spoke to etc i said i didn’t then she checked the booking and said she was the one who made my booking and she forgot to make a note on my booking,apologised and said she couldn’t do anything. we were too late to come back to Melbourne and stay else where, i was so so disappointed after all that effort they did not note down my request made a month ago. we checked in there was no effort taken to correct the error. we stayed the 2 nights and checked out. upon checkout i had some dinner bill on my bond, that amount was deducted up to this date no invoice. this is definitely not what you expect when you have planned an anniversary weekend like 4 months in advance. there are plenty of hotels to stay in melbourne yet we travel 4 hours to get there expecting alot more. such as helping a small community, wineries, and us to have something in return. i should say the food is great. staff is okay.. most are lovely. the reception service could definitely improve.

We stayed here as part of a large tour group and were most impressed with the staff, room and amenities. We had a ground floor room overlooking the lake and it had all the facilities we needed. Being part of a large group, we did not eat in the main restaurant but in a separate function room, so I can’t comment on the food itself, but the menu offered a great choice of meals. Certainly on the list for a future visit.