上海虹桥新华联索菲特大酒店

Most of the staff, since the front desk to the room service, does not speak English. Also the property is neglected. The building is beautiful, but the administration and maintenance is poor. I chose this hotel because is close to the train station but it was a bad choice.

Great location. Great western breakfast options eggs toast bacon along with traditional Chinese. Very easy to get connected to the wifi. Very close proximity to airport and train stations. Will stay again when needed to be back for work. Great aircon in the room as it was hot hot hot.

It’s our 2nd time staying at Sofitel Shanghai Hongqiao Hotel. Being located in a tranquil neighborhood not far away from Shanghai Hongqiao International Airport (SHA), the hotel gives a good choice of having a comfortable stopover if you have a domestic flight transfer in Shanghai. As the hotel is not under the air routes of the airport’s routinely busy arrivals & departures, the hotel is much less annoyed by aircraft noise. What welcomed us when entering the hotel was still the gorgeous lobby & nice hotel staff. Check-in was efficient & smooth. I received a room upgrade as usual since I’m a Platinum member of Accor Hotel. The hotel concierge facilitated the whole check-in process, with his warm & proactive service style, from the very beginning moment that we arrived in the hotel. When getting into the room, welcome amenity has already been arranged, and the first impression of the room? It’s really, really HUGE! Sofitel is known for its comfortable beds, so you won’t need to worry about it. As a brand dedicated to bringing the authentic experience of French lifestyle to its guests, the decoration of its guest room & other communal areas of the hotel fit to that keynote. We enjoyed afternoon tea & happy hour in the hotel’s lobby bar. Possibly because it was close to the Lunar New Year, and possibly because the hotel industry in China has not recovered from the past challenging years of the 0-COVID policy, there are not many guests in the hotel. What was accompanied with, hotel manpower was carefully planned. The only attendant in the lobby bar took great care of our needs, the service team of buffet restaurant still provided high-quality breakfast service to the very few guests on the day that we stayed with them. I tried their dinner buffet during our last stay, I was really impressed by its wide range of dishes offered in the buffet & its fresh, delicious foods. For curiosity, I decided to revisit their dinner buffet that is on offer this time. It was as good as last time. The restaurant chef told me that they overhauled the desserts section and I did find there was big progress made since my last experience. Special thanks should be given to Thomas (Concierge), Nicole (Front Office), Lori (The Lobby Bar) & Jerry (Assistant F&B Director), as well as Arvin & the lobby staff who, together with Thomas, assisted us dealing with our shopping experience at the jewel store in the hotel on the day of our check-out. We look forward to seeing them again!

从前台到大堂吧到客房部，服务水准尚可。不过房间异常闷热，晚上不开空调睡得也出汗，床垫较软，被子略厚，睡眠不算很好。早餐很满意，品种丰富，口感好。

进门开始就感受到了热情的服务，门童和前台都展现出了自己的热情，非常值得肯定，但可能需要继续培训的是在使用闪付挥卡时的支付流程，因为前台表示了不熟悉，需要求助同事才能解决。 另酒廊未开，未能体验到服务，表示遗憾。 大堂吧值班服务人员的热情可能需要更多一些，和进门时的体验相对不一样，happy hour的酒水希望能再多一些。 需要表扬的是，早餐虽然有一些档口没开，但开出的还是保持了高水准，厨师也非常热情，我觉得非常好。房间也十分干净和舒适，我还不小心弄错了洗手液和润肤乳哈哈哈。 总体来说，我觉得非常满意，下次合适的时候还是会入住这家酒店的，应该来说总体是符合我的期待的。当然，能升级到更高一级房型就更好了嘿嘿。