Dear Mr. B., Warm greetings from Pullman Maldives Maamutaa! Thank you for taking the time to share such a heartfelt review of recent your stay with us. It was truly an honor to welcome you back to the Maldives as you celebrated your silver wedding anniversary, and we are especially grateful for your loyalty as a valued ALL Accor Classic member. We are delighted to know that your stay was everything you had hoped for and that our island, your Beach Pool Villa, the culinary experiences, vibrant marine life, and warm hospitality all came together to create memories that will stay with you forever. Reading your beautiful description of your anniversary dinner in our underwater villa, surrounded by the wonders of the ocean, truly brought a smile to our faces. We couldn't be happier that such a meaningful celebration became one of the highlights of your journey. Your kind recognition of Ayim, Guljan, Haazim, Esther, Suraj, Ahmed, Nafyu, Chef Subrata, and the many other team members who looked after you means the world to us. We will be delighted to share your generous compliments with each of them, as they will be incredibly proud to know they made such a positive impact on your experience. It is also wonderful to hear that you enjoyed your fishing adventure, the fresh catch prepared especially for your lunch, the encounters with stingrays, turtles, and the colorful marine life, as well as the comfort and privacy of your villa. These are the moments we hope every guest takes home with them. Thank you as well for sharing your feedback regarding the evening entertainment. We sincerely appreciate your observations, as they help us continue to enhance the experience we offer our guests. Your closing words—that your holiday was "100% perfect"—are the greatest compliment we could receive. Thank you once again for choosing Pullman Maldives Maamutaa for such a special milestone in your lives. We sincerely hope to welcome you back for many more unforgettable celebrations and cherished memories. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. A., Warm greetings from Pullman Maldives Maamutaa! Thank you very much for sharing your lovely feedback with us. We are delighted to know that you enjoyed the excellent location of your villa and the picturesque beauty of our island. It is wonderful to hear that the easy access to the ocean, along with the cleanliness and delicious food, contributed to a memorable and relaxing stay. Your kind words truly mean a lot to our team, and we sincerely appreciate you choosing Pullman Maldives Maamutaa for your holiday experience. We look forward to welcoming you back again for another unforgettable island getaway. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. V., Warm greetings from Pullman Maldives Maamutaa! Thank you for your lovely feedback. We are truly delighted to know that you experienced our island as a paradise and enjoyed the beauty of our vibrant house reef, with its abundant marine life. We would also like to extend our sincere thanks for being a valued Accor Platinum member. Your loyalty means a great deal to us, and we truly appreciate your continued support. We look forward to welcoming you back for another unforgettable stay in the near future. Warm regards, Priya Guest Experience Manager

Dear Mr. P., Greetings! Thank you for your wonderful feedback! We are truly delighted to know that you had such a pleasant experience with us. Your kind words mean a lot to our team and serve as great motivation to continue delivering exceptional service. We look forward to welcoming you back again soon for another memorable stay. Best Regards, Manashi Borah Guest Experience Manager PULLMAN MALDIVES MAAMUTAA

Dear Ms. S., Greetings! Thank you for your fantastic feedback. We’re delighted to hear that you enjoyed the many relaxing spots around the resort and were able to take in the stunning views. It’s especially wonderful to know that our house reef made such a strong impression and that you had a great experience with our dive center. Your kind words mean a lot to the entire team. We truly appreciate you sharing your experience and hope to welcome you back for another memorable stay soon. Best Regards, Manashi Borah Guest Experience Manager PULLMAN MALDIVES MAAMUTAA

Dear Viktoriia, Greetings! Thank you for taking the time to share your feedback. We are genuinely sorry to learn that your experience did not meet your expectations, and we regret the disappointment you felt during your stay. Our resort is located in a natural lagoon environment where seagrass is part of the marine ecosystem. This is a protected and environmentally significant feature of the Maldives, supporting marine life and contributing to long-term sustainability. While we fully understand that some guests prefer wide stretches of white sandy seabeds, others appreciate the ecological value and biodiversity this natural setting provides. For this reason, we always strive to communicate the natural characteristics of our lagoon transparently through our official channels. For guests seeking uninterrupted swimming experiences, we offer private pool villas as well as guided snorkeling and ocean excursions to nearby reef areas with clearer access points. Our team is always happy to advise on the most suitable options based on individual preferences As for activities and entertainment, our resort offers a variety of indoor and outdoor experiences thoughtfully curated by our Skillz and Dive Centre teams, including recreational, wellness, and ocean-based activities. These programs are designed to complement the island’s natural surroundings while catering to guests who seek both engagement and relaxation, rather than large-scale animation-style entertainment. We sincerely regret if there were delays in buggy service during your stay. While response times may vary depending on demand and island operations, this is not the standard we aim to deliver, and your comments have been shared with the relevant team for review. While we are sorry that this resort was not the right fit for your expectations, we truly value your feedback as it helps future guests make informed choices and allows us to continue refining our services. We wish you many wonderful travel experiences ahead and thank you again for sharing your perspective. Regards Pullman Maldives Team

Dear Roman, Greetings! Thank you so much for sharing such a vibrant and detailed review of your stay with us! We are absolutely delighted to hear how your journey—from the warm welcome at Malé Airport all the way to stepping onto our pier—set the tone for a memorable holiday. It’s wonderful to know that the domestic transfer, speedboat ride, and arrival experience were smooth, comfortable, and even exciting! Our team at the jetty will be thrilled to hear that their warm welcome—and big hugs—made an impact after your long travels. We’re glad you enjoyed your beachfront villa and the unique charm of feeling the soft white sand under your feet. Your tips on mosquito repellent are well noted, and we’re happy our regular treatments kept them to a minimum. Your appreciation for our culinary team truly means a lot. From the personalized dishes to the creativity of our chefs, and even the fresh catch cooked after your fishing trip—we’re delighted that each bite added joy to your stay. The team at the Italian restaurant, the Hub bartenders (especially Cola!), and Chef Melange will be over the moon to receive your compliments. And we couldn’t agree more—live music at the Hub brings magic to the evenings, and we’re so glad you enjoyed it. We’re also pleased that you made the most of the island activities—from bicycles to table tennis, billiards, and more. Your suggestions regarding additional pool tables, extended DJ hours, and more structured photography sessions are extremely valuable. We’ll certainly review these to elevate the guest experience even further. Thank you as well for pointing out the arrival area at Maamutaa Airport—we will follow up to ensure a more welcoming first impression for future guests. Your honest notes on the fishing experience and Melange bar timings are appreciated, and we’ll be discussing these with the respective teams. Overall, it’s a joy to know your holiday was filled with comfort, great food, beautiful music, and memorable experiences. Thank you once again for choosing us and for sharing such a lively, heartfelt review. We can’t wait to welcome you back for another wonderful stay! Regards Vikas Mishra Assistant Front Office Manager

Dear Aleksandr, Greetings ! Thank you very much for your wonderful feedback! We are truly delighted to know that you had such an enjoyable stay with us. It’s great to hear that you loved our beautiful surroundings, ocean views, and the comfort of your villa and pool. We’re also glad you enjoyed the breakfast, beach area, and sunsets, as well as our spa and fitness facilities. Your kind words about our friendly team mean a lot — they take great pride in creating memorable experiences for our guests. We hope to have the pleasure of welcoming you back again soon for another superb stay in paradise. Regards Vikas Mishra Assistant Front Office Manager

Dear Khamida Yunushkodjaeva, Thank you for taking the time to share your feedback. We are delighted to hear that you loved the resort, your Family Villa and found the food delicious. It’s wonderful to know that our facilities helped create special moments during your stay. At the same time, we are sorry to hear that certain aspects did not meet your expectations. While many of our guests praise the service of our dining offerings, we understand your experience was different, and we apologize that the speed of service did not meet the standards you were hoping for. We also regret the inconvenience caused by the mosquitoes. Your comments have been noted, and we will review these areas with the team to identify improvements. Thank you once again for your honest feedback. We value your insights and hope to welcome you back in the future for an even better experience. Kindly reach out to me directly to plan for your future visit to Maldives in order to offer you the best discount with an upgrade to the next category. Warm regards, Assaad Moussa Front Office & Lifestyle Manager

Dear Elena K., Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed the rooms, food, juices, and our friendly bartenders and waiters. Your positive feedback is greatly appreciated. We sincerely apologize for the missed anniversary celebration. This is certainly not the experience we aim to provide, and we will investigate further to ensure such oversights don’t happen in the future. We also understand the concerns about the house reef distance and the steps at the water villas, especially given your current condition. Your comfort and safety are top priorities, and we will certainly look into improving these areas. Regarding the buggy service, we regret any delays you encountered and will be addressing this with the team to ensure faster and more reliable service for our guests. We also note your comments about the algae and will work to improve our upkeep in this area. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for a more seamless and memorable stay. Warm regards, Nichula Sumithraarachchi Guest Experience Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nichula Sumithraarachchi Guest Experience Manager

Dear Tatiana, Thank you for taking the time to share your detailed feedback with us. We are deeply sorry to hear that your experience did not meet your expectations and that so many aspects of your stay left you disappointed. Your comments regarding the food variety, cleanliness of the beach, maintenance of the island, and service responsiveness are very concerning. Please accept our sincere apologies for the inconveniences you faced. This is certainly not the experience we aim to deliver to our guests. We take your feedback seriously and will address these areas immediately with the respective teams to ensure improvements are made. We are especially sorry to hear that your concerns were not addressed adequately during your stay. Please know that guest satisfaction is our highest priority, and your experience does not reflect our standards of service and care. Thank you once again for sharing your honest review, and we hope you will give us another opportunity in the future to provide you with the true Pullman Maldives experience. Warm regards, Nichula Sumithraarachchi Guest Experience Manager.

Dear Nikoloz, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience did not meet your expectations, particularly regarding the beach, sand, and aspects of our service. Your suggestion about creating an ocean entrance at the Infinity Pool is valuable, and we will share it with our management team for consideration as we continue to enhance our guest experience. We appreciate your comments as they help us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future to provide you with a stay that exceeds your expectations. Warm regards, Nichula Sumithraarachchi Guest Experience Manager.

Dear Guest, Thank you for taking the time to share your feedback. We\'re truly sorry to hear that your experience did not meet your expectations. We understand that the journey to our island can be lengthy, and while many guests find the remote setting part of the charm, we recognize it may not suit everyone. We\'re also sorry to hear that aspects of the lagoon and service didn’t align with what you had hoped for. Your comments regarding food, service, and facilities have been noted and will be shared with our team for review. We are always striving to improve and your insights are valuable to us in that process. We do hope you were still able to take away some positive moments from your stay and sincerely wish you more enjoyable travels in the future. Warm regards, Nichula Sumithraarachchi Guest Experience Manager.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nichula Sumithraarachchi Guest Experience Manager.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nichula Sumithraarachchi Guest Experience Manager

Dear Aleksei V., Thank you for taking the time to tell us about your experience at the Pullman Maldives All-Inclusive Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nichula Guest Experience Manager Pullman Maldives.