Pullman Maldivas Maamutaa, Resort com Tudo Incluído 5 estrelas

Dear Mr. V., Warm greetings from Pullman Maldives Maamutaa! Thank you for taking the time to share your detailed feedback with us. We are delighted to know that you enjoyed our food offerings, the location of our suites, and the comfort of your room. We are also grateful for your loyalty as a valued ALL – Accor Live Limitless Classic member. We sincerely appreciate your comments regarding the transparent bathroom glass. The current glass design is part of the original villa concept and design aesthetic; however, we fully understand that privacy preferences vary among our guests. Your feedback is valuable to us, and we will certainly review your suggestion internally to explore what improvements may be possible in the future. We are also sorry to learn about the confusion you experienced regarding beverage service at the beach. While beach service is not part of our standard offering, we understand how seeing another guest being served after being informed otherwise may have caused mixed impressions. Please accept our sincere apologies for this misunderstanding. Your comments have been shared with the relevant team to ensure clearer communication and greater consistency in service delivery moving forward. Thank you once again for your valuable feedback and for choosing Pullman Maldives Maamutaa. We hope to have the pleasure of welcoming you back for an even more seamless and enjoyable stay in the future. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. N., Warm Greetings from the Pullman Maldives Maamutaa! Thank you for taking the time to share your wonderful feedback and for being a valued Accor Gold member. We truly appreciate your continued loyalty and support. We are delighted to hear that you enjoyed the beauty of our island, along with the food, drinks, and the warm hospitality of our team. It is especially pleasing to know that Shanti and Kola made such a positive impression on your stay—your kind words will certainly be shared with them. We are also glad that our team was able to assist you seamlessly with your flight changes and ensure your plans were well taken care of. At the same time, we sincerely appreciate your understanding regarding the marine debris you encountered. Protecting our surrounding environment remains a top priority, and while some factors are beyond our control, we continuously carry out regular clean-up efforts and sustainability initiatives to preserve the natural beauty of our island. It is truly rewarding to know that you would love to return, and we very much look forward to welcoming you back for another memorable stay. Best Regards, Manashi Borah Guest Experience Manager PULLMAN MALDIVES MAAMUTAA

Dear Roberta, Thank you for sharing your feedback with us. We are pleased to know that you appreciated the beauty of our island, the food and the facilities we offer. At the same time, we regret to learn about the inconvenience you faced with the expired promotions during your stay, the shortfalls in the service and the missing recognition of your Gold status. Please accept our apologies for the inconvenience caused, as it is not the seamless service we strive to provide to our guests and especially to Accor Loyalty Members . Your comments are well noted, and we will review the matter with our team to ensure better consistency and comfort for our guests moving forward. We truly appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable stay. Warm regards, Assaad Moussa Front Office & Lifestyle Manager

Dear Ana C., Thank you for sharing your experience with us. We sincerely regret to hear that your check-in process did not meet your expectations and that you felt your status was not recognized appropriately. Providing a seamless and welcoming arrival experience is a priority for us, and it is disappointing to learn that this was not the case for you. Regarding your concerns about payment with points, we apologize for any miscommunication or inconvenience caused. While there may have been technical challenges at the time, this is not the level of efficiency we strive for. Your feedback has been shared with our team to ensure we improve our processes and avoid similar situations in the future. We truly value your loyalty and would love the opportunity to welcome you back for a much smoother and more enjoyable experience. Please rest assured that we are continuously working to enhance our service and guest satisfaction. Best regards, Nichula Sumithraarachchi Guest Experience Manager

Prezado hóspede, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Nichula Sumithraarachchi Guest Experience Manager