Dear Mr. O., Warm greetings from Pullman Maldives Maamutaa! Thank you for taking the time to share your feedback following your recent stay with us. As one of our valued ALL – Accor Classic members, we truly appreciate your continued trust and loyalty. While we are pleased to know you found your overall stay to be "almost perfect," we are sincerely sorry to learn about the inconveniences you experienced with the hot water temperature, the cleanliness of the villa floor, the musty smell from the air conditioning, and the issue you encountered with the shampoo dispenser. This is certainly not the standard of comfort and quality we strive to provide, and we apologize for the disappointment caused. Please rest assured that your comments have been shared with our Engineering and Housekeeping teams for immediate investigation and the necessary corrective actions to prevent similar occurrences in the future. May we kindly ask if these concerns were brought to the attention of our team during your stay. Had we been made aware, we would have been truly grateful for the opportunity to address them immediately and ensure your comfort without delay. Your feedback is invaluable in helping us improve, and we sincerely appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with the seamless experience that you rightfully expect from us. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Mrs. & Mr. S., Greetings! Thank you so much for your kind and heartfelt feedback. We are truly delighted to know that you enjoyed the location, the natural surroundings, and the food, and that our team’s hospitality made your stay even more special. Your appreciation for our staff’s efforts, especially in maintaining cleanliness and ensuring your comfort every day, means a great deal to us. We will be sure to share your generous words with the entire team—they will be thrilled to know they helped create such a memorable experience for you. It was our pleasure to host you, and we are deeply grateful for your kind sentiments. We hope to welcome you back again for another unforgettable stay. Best Regards, Manashi Borah Guest Experience Manager PULLMAN MALDIVES MAAMUTAA

Dear Sayuri, Greetings! Warm greetings from Pullman Maldives. Thank you very much for taking the time to share your kind feedback with us. We are delighted to know that you enjoyed the cleanliness of your room, the beautiful environment of the resort, and the warm hospitality extended by our team. It is especially pleasing to hear your appreciation for our buffet, both in terms of variety and overall experience. Your kind words for the buffet restaurant team will certainly be shared with them as encouragement and motivation. We are truly grateful for your confirmation that everything met your expectations and that you had a satisfying stay with us. It was our pleasure to have you as our guest, and we hope to welcome you back again for another memorable experience in the Maldives. Regards Vikas Mishra Assistant Front Office Manager

Dear Mr. F., Greetings! We are absolutely delighted to read your wonderful feedback! Knowing that your stay was so extraordinary that your family is already planning your next Pullman journey truly fills us with joy and pride. Thank you for recognizing our commitment to sustainability and environmental care. It means a great deal to us that our efforts—such as the use of solar energy, emission-free electric carts, and maintaining crystal-clear waters—enhanced your experience while allowing you to enjoy comfort without compromise. Your appreciation reassures us that mindful luxury truly makes a difference. We are equally thrilled that you enjoyed our culinary offerings, the warm hospitality of our team, and the thoughtful design and immaculate cleanliness of your villa. Your description of peaceful nights under the starry sky, made possible by our team’s daily care of the terrace, is simply magical—and exactly the kind of moments we hope our guests take home with them. Even the rainy day turning into a cozy private cinema experience sounds wonderfully special, and we love that it became one of your most cherished memories. Thank you once again for choosing Pullman for such a memorable vacation. We cannot wait to welcome you and your family again—whether here or at another Pullman resort somewhere around the world—for yet another unforgettable experience. Regards Pullman Maldives Team

Dear Yuta, Greetings! Thank you very much for taking the time to share your feedback with us. We are delighted to know that you found your room spacious and comfortable, enjoyed the pristine beauty of the island, and appreciated the delicious cuisine across our restaurants. It is also wonderful to hear that our team’s friendliness made a positive impression during your stay. We’re especially pleased that, despite the distance, you enjoyed the snorkeling experience and found the coral reefs and marine life rewarding—your kind words truly encourage our team. At the same time, we sincerely regret the inconvenience caused by the delay of your domestic flight, which made the journey tiring. While flight operations are managed by external partners, we work closely with the airlines to ensure the best possible connections for our guests and to provide assistance and comfort whenever delays occur. Thank you once again for your valuable feedback. We truly hope to have the pleasure of welcoming you back in the future for an even more seamless and relaxing experience. Regards Vikas Mishra Assistant Front Office Manager

Dear Kaichi, Greetings! Thank you very much for taking the time to share your kind feedback with us. We are truly delighted to know that you had a comfortable and enjoyable honeymoon with us. It is wonderful to hear that our team was able to assist you smoothly using translation apps, ensuring there were no inconveniences despite the language barrier. We are especially pleased to learn that our high standards of cleanliness and hygiene met your expectations, as this is an area we place great importance on for the comfort and well-being of our guests. Your appreciation of Mélange, Souq Oven Mélange, and the Souq Oven Saffron Affair is sincerely valued, and we will be sure to share your compliments with our culinary team. A special thank you as well for recognizing Shanti—your kind words will certainly be shared with her, and she will be thrilled to know she contributed positively to your honeymoon experience. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again for another memorable stay. Warm regards, Vikas Mishra Guest Experience Team

Dear Koki, Thank you so much for your wonderful review! We are thrilled to know that you loved your stay and found the resort and its facilities up to your expectations. The team will be delighted to hear your kind words about their politeness and professionalism. It’s great that the food, spa, overwater villa, and excursions all contributed to your memorable experience. We can’t wait to welcome you back for another brilliant stay at Pullman Maldives! Warm regards, Assaad Moussa Front Office & Lifestyle Manager

Dear Mizuki, Thank you so much for your wonderful review! We are thrilled to hear that you loved your stay and found the villa clean and comfortable. The team will be delighted to know their service left such a fantastic impression. It’s great to hear that our restaurants, accommodation, beach, and other facilities contributed to your memorable experience. We can’t wait to welcome you back for another brilliant stay at Pullman Maldives! Warm regards, Assaad Moussa Front Office & Lifestyle Manager

Dear Hidetaka, Greetings! Thank you sincerely for your wonderful feedback. We are delighted to know that you enjoyed the quality of our restaurants and the hospitality of our team. We are especially thrilled to hear that Iris made a special contribution to your experience. Your kind words will certainly be shared with her, and I’m sure it will mean a great deal to her and the entire team. We truly appreciate your recognition and look forward to welcoming you back for another memorable stay. Regards Vikas Mishra Assistant Front Office Manager

Dear Harumi O., Thank you for your wonderful review! We are delighted to hear that you found your own little piece of paradise at Pullman Maldives. It’s fantastic that your experience was memorable—The team will be thrilled to hear your kind words about their kindness and friendliness. We have noted your recommendations about the Japanese washlets and will look into it with the concerned department. We look forward to welcoming you back for more peaceful, exotic, and joyful moments on the island! Warm regards, Assaad Moussa Front Office & Lifestyle Manager

Dear Miyu, Greetings Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed every aspect of your stay — from the location and views to the activities, food, and accommodations. It’s especially gratifying to know that our team’s hospitality made a memorable impact on your experience. We look forward to welcoming you back for another exceptional stay soon! Regards Vikas Mishra Assistant Front Office Manager

Dear Masataka, Thank you for your wonderful review! We are delighted to hear that you found your own little piece of paradise at Pullman Maldives. It’s fantastic that your experience was memorable—The team will be thrilled to hear your kind words about their professionalism. Your comment about the restaurant reservations has been noted and will review this area to identify improvements. We look forward to welcoming you back for more peaceful, exotic, and joyful moments on the island! Warm regards, Assaad Moussa Front Office & Lifestyle Manager

Dear Maya, Thank you so much for your wonderful review! We are thrilled to hear that you loved your stay and found your own little piece of paradise at Pullman Maldives. The team will be delighted to know their service made such a fantastic impression. It’s great to hear that our food, accommodation, beach, and other facilities contributed to your memorable experience. We can’t wait to welcome you back for another brilliant stay at Pullman Maldives! Warm regards, Assaad Moussa Front Office & Lifestyle Manager

お客様へ、 ホテルの良いレビュー、ありがとうございます。我々のホテルで滞在を満喫していただけた事にとても感謝しております。またお会いできるのをお待ちしています。 Nichula Sumithraarachchi Guest Experience Manager

Hayato J. 様 この度は、Pullman Maldives All-Inclusive Resort でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Nichula Sumithraarachchi Guest Experience Manager

お客様へ、 ホテルの良いレビュー、ありがとうございます。我々のホテルで滞在を満喫していただけた事にとても感謝しております。またお会いできるのをお待ちしています。 Nichula Sumithraarachchi. Guest Experience Manager