Mercure Maldives Kooddoo Resort 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 885 件のレビュー

Mercure Maldives Kooddoo Resort - Image 1
Mercure Maldives Kooddoo Resort - Image 2
Mercure Maldives Kooddoo Resort - Image 3
Mercure Maldives Kooddoo Resort - Image 4
Gaafu Alifu Atoll, 20219 KOODDOO ISLAND, モルディブ

説明

ホテルのその他の情報

  • 50% off for domestic transfer from Malé-Velana International Airport.

  • Located within easy access to some of the best diving spots in the Maldives.

  • Live Local with access to venture into local cultures and experiences.

  • Gorgeous stay experience guaranteed with nature backdrop along with utmost privacy.

  • Plethora of choices from all-inclusive, bed & breakfast, or half-board stay.

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Mercure Maldives Kooddoo Resort

Gaafu Alifu Atoll
20219 KOODDOO ISLAND
モルディブ

GPS:0.731723, 73.432291

電話番号
ファックス +960 682-0004

アクセスと交通機関

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敷地内
  • プール
  • ペット不可
  • レストラン
  • Wifi
  • エアコン
  • 朝食
  • バー
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  885 件のレビュー

トリップアドバイザーの評価  4.8/5  1,182 件のレビュー

2025エクセレンス認証

Very relaxing holidays

トリップアドバイザーの評価 5.0/5

Go800515 トリップアドバイザー認証口コミ

December 2025 was my second time in Kooddoo and it was better than first time. The service was perfect! This year especially at the dive center Chaitanya Bhagat CHAIT the scuba instructor was perfect! I am already booking for next year.... I hope I will meet Chait and the hole team of kooddoo for my holidays.

Fantastic resort

トリップアドバイザーの評価 5.0/5

Vasilisa S トリップアドバイザー認証口コミ

This resort is in a truly fantastic location and offered the best holiday experience we have had to date. We absolutely loved our time at Mercure Kooddoo Maldives. The island is breathtaking, with a wonderful atmosphere that immediately makes you feel relaxed and welcomed. The rooms were beautiful, immaculately clean, and thoughtfully designed. One of the highlights of our stay was snorkelling on the pristine house reef. Being able to swim alongside turtles, sharks, eels, and an incredible variety of fish was absolutely amazing and is a memory we will cherish forever. What truly sets this resort apart is the exceptional staff, who consistently go above and beyond to ensure guests feel cared for. A special thank you to Khan, our guest concierge, for his daily assistance and for making our stay so comfortable and seamless. We would also like to acknowledge Joanne, Poppy, Ibrahim, Korey, Shifa, and Naveen at the restaurant, who were always friendly, attentive, and welcoming. Special thanks as well to Hammy at the scuba dive centre for taking us snorkelling and giving us the unforgettable experience of seeing dolphins. We are also very grateful to our housekeeper, who kept our room perfectly refreshed each day and delighted us with beautiful and creative bed art. The commitment, enthusiasm, and genuine engagement shown by all frontline staff made our stay truly special. We hope management is aware of the outstanding work their team is doing—they should be extremely proud of such a dedicated and professional group of people. We would highly recommend Mercure Kooddoo and would love to return in the future.

Wonderful Views, Amazing Restaurant Staff, Disappointing Experience

トリップアドバイザーの評価 3.0/5

geelovethesea トリップアドバイザー認証口コミ

We come to the Maldives often and normally get a warm welcome from the resorts we stay, the welcome in the airport and at the resort was nice enough. The staff at the restaurants are the only reason we didn't rate this a 1, as they're lovely, helpful and will go above and beyond to make the guests feel welcome. However the customer experience manager (Kseniia) made us feel less like valued guests and more like strangers to be put up with. Unfortunately our camera was water damaged during our stay and my sunglasses lost, however when we brought this to her to see if we could get an incident report, she immediately pushed back stating their was no proof the camera had been damaged on site, usually at a resort like this guests are believed rather than doubted, even if there isn't anything that can be done by the resort immediately accusing us of fabricating it. As we were leaving the security manager spoke to us, after we told the reception we weren't happy with our stay and the reason, and explained the procedure, I understand no report could be provided but at the very least we shouldn't be indirectly accused of making it up. There is also a very strict rule about staff eating at the restaurants when guests are around however Kseniia felt it appropriate to do this, leaving crockery to be cleaned up by those working. The dive centre was understaffed and when we enquired about snorkelling gear with reception we were basically told "tough luck" as it is a separate company and they can't help however when we discussed this with restaurant staff they tried to reach out to the dive centre to help As mentioned earlier in the review the staff in both Al-a-carte and Italian restaurants are lovely and made our stay much better than we were expecting, especially Jo-ann, Poppy, Ibrahim, Kori and the chefs who made the food especially spicy to order

Dear geelovethesea, Thank you for taking the time to share your feedback about your stay in Mercure Maldives Kooddoo. We are pleased to hear that the dedication and friendliness of our restaurant teams, including Jo-ann, Poppy, Ibrahim, Kori and our chefs, contributed positively to your stay. Your kind recognition will be shared with them. We are, however, sorry that certain interactions left you feeling disappointed, and we would like to clarify the points mentioned. Regarding the camera matter, the same explanation was provided both by Guest Experience Manager and later by our Security Manager. At no point was there any intention to dismiss your concern or to “push back.” Clear and transparent answers were given in response to your request, in line with established procedures. While we fully understand the frustration such a situation can cause, an official incident report can only be issued when there is clear confirmation that the damage occurred on the property. This requirement is procedural and was explained accordingly. Concerning the sunglasses, we sincerely understand how disappointing it can be to misplace a personal item. In order to support our search, we requested either a brief description or a photograph to help our team accurately identify the sunglasses; however, this information was unfortunately not provided. To date, no sunglasses matching an unclaimed item have been reported as found. All items that were recovered during this period were successfully returned to their respective owners upon verification through proof of ownership, such as photographs or witnesses. With regard to snorkeling equipment and excursion bookings, all water activities are managed independently by the dive and watersports center. For this reason, guests are advised to liaise directly with the dive center to receive accurate and up-to-date information, as this helps avoid misunderstandings and ensures support from the appropriate specialists. Regarding restaurant procedures, we would like to reassure you that our policy is very clear: team members are not permitted to dine in guest areas unless this is part of their duties. This policy is consistently respected, including during your stay. We genuinely appreciate your acknowledgement of the many team members who made your visit enjoyable and value your feedback as it helps us improve. While we understand your disappointment, we would like to emphasize that there was no intention to make you feel undervalued or uncomfortable in any way. We hope to have the opportunity to welcome you back in the future and to provide an experience that fully meets your expectations. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Wonderful Holiday in Maldives

トリップアドバイザーの評価 5.0/5

John_N_Fiona トリップアドバイザー認証口コミ

We had an amazing stay here back in November 2025.  In our opinion, everything about this resort was amazing.  We agree with lots of the other comments which say it is the staff that make this place so special.  They were just all so genuine and wanted you to have a good time.  I don’t think we’ve ever been somewhere as smiley, kind, or as friendly as here.  You can tell the staff are very well trained.  Even if they were having a bad day you could never tell, because it was all customer focussed. You also didn’t ever feel that you were being laughed at or talked about.  All of the staff here; from the chefs to the gardeners, cleaners, or maintenance staff are all so kind, hard working and smiley, which we loved.  You greet anyone with a smile and hello and you get this back ten fold. You can tell the staff are treated well, which is great to know.  The following people we have mentioned because they made us feel so special.  Kseniia - Guest Experience Manager was very charming, professional and helpful.  Sauhil - our room cleaner was very helpful and nothing was too much trouble for him. Our room was kept spotless and we loved the fact that he never moved our stuff around when cleaning, especially the bathroom counter.  The mini bar buy: I can’t remember his name, sorry. But he was so helpful and very discreet. Always checked every few days that we were OK & had what we wanted.  Bar:  Once they knew your drink that was it, you were given it every time. Which made you feel special.  They were great guys and discreet if you wanted to chat they would, if you wanted to be left alone they did.  Pradeep was very smiley and friendly. Naveen, Gilbert, Kunir, Kamal were all so charming and friendly, we had lots of laughs and fun with them. Apologies if we left a name off.  Alita Restaurant: Jo-Ann the hostess. Great sense of humour, very kind lady. Smiley Poppy, Manvi, Shifa and Ibarahim stood out for us and we had most interaction with them. However, all the other servers were just as friendly.  I am sorry we cannot remember all the names.  All the chefs were very friendly and were pleased to know we liked the food. They were very helpful if there was anything extra you wanted if something had run out.  Vista Restaurant: Jo-Ann, the hostess.  Kori the server was very engaging , smiley, friendly and good fun.  Pubudu - barman  was lovely.  Roshan - The Executive Chef, who we often saw riding around on his bicycle. He always gave us the time of day and was interested in our thoughts on the food.  He was so friendly and loved being acknowledged.  Spa: Ida and Rena. Lovely people. Very kind yet professional, who made us very welcome in the peace and serenity of the spa.  Very lovely atmosphere here.  Thank you ladies.  We had an amazing couple massage from them both.  It was so good I returned to see Rena for a second time.  She was incredible at her job.  Dive centre: Hammey is a very nice guy.  He was very knowledgeable when we did our guided house reef snorkel trip and the sunset cruise.  All the other team were friendly, engaging and helpful too.  DJ Dulan:  Hits the spot every night with the tunes he plays.  He was so good at reading the room and playing the right music, depending on his audience.  He was great at engaging with people. We clicked over our shared love of music.  Youcef - our go to person was very discreet but helpful. Also Raushan, who picked us up from the airport, and after this always remembered us and had a friendly smile and a wave.  I am sorry I can’t remember everybody. But we genuinely had the best time ever. We would love to come back one day.  Thank you to everybody who made our holiday unforgettable.  We will never forget you all and how special you made us feel.  Thank you and stay free.  John & Fiona.

Dear Mr. John & Mrs. Fiona, Thank you for your truly wonderful and touching review. Reading your words was an absolute pleasure, and your appreciation means more to us than we can express. It brings us great joy to know that your stay in Mercure Maldives Kooddoo in November was such a memorable and special experience. Your recognition of our team is incredibly meaningful. We firmly believe that genuine hospitality comes from the heart, and we are delighted that you felt the warmth, kindness, and sincerity of our colleagues across the entire resort. Knowing that you felt comfortable, respected, and truly cared for throughout your stay is the greatest compliment we could receive. Thank you for taking the time to mention so many of our team members by name. Your kind words about Sauhil, our minibar colleague, the bar team, the restaurant hosts and servers, our chefs, spa therapists Ida and Rena, Hammey, DJ Dulan, Youcef, Raushan, myself and many others will be shared with them proudly. They will be deeply touched to know how positively they impacted your holiday. Special recognition will also be passed on to Chef Roshan, who will be delighted to know that his passion and personal connection with guests stood out to you. It is also wonderful to hear that you enjoyed the food, service, spa experience, entertainment, and activities, and that the atmosphere of the island made you feel so relaxed and at home. Your comments truly reflect the spirit we strive to create at Mercure Maldives Kooddoo. Thank you once again for choosing to stay with us and for sharing such a heartfelt review. We sincerely hope to welcome you back one day to create even more unforgettable memories in our island paradise. Warmest regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

It was awesome

トリップアドバイザーの評価 5.0/5

Curiosity15053998357 トリップアドバイザー認証口コミ

Everything was amazing from ambience to staff behaviour n the beautiful sunsets n the rooms were very beautiful n proper hygiene was maintained,I highly recommend this property if you want to have an amazing time with your loved ones n I especially wants to thanks Tirmann travels who organised a amazing trip for us they are highly professional in their field n very reliable ,I always plan my trips to them n they never failed to surprise me from flights details to hotels n rooms n I really wants to thanks my travel company n to mercure resort for giving me the wonderful experience without any worry 🙏🏻🙏🏻🤩🤩🤩🥳🥳

Dear Curiosity15053998357, Warm greetings from Mercure Maldives Kooddoo, and thank you for sharing such a wonderful review. We are delighted to hear that your stay with us was “awesome” and that you enjoyed everything from our ambience and beautiful sunsets to the warm hospitality of our team. It is also wonderful to know that you found the rooms comfortable and well-maintained, and that our hygiene standards contributed positively to your experience. We truly appreciate your high recommendation of our resort. Your kind words mean a lot to us. Thank you once again for choosing Mercure Maldives Kooddoo. We hope to welcome you back for another relaxing and worry-free stay. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

との提携 TripAdvisor

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