马尔代夫科杜度假村美居酒店 4 星

Dear Ms. Haobo Y., Thank you very much for sharing your feedback. We are truly delighted that your stay in Mercure Maldives Kooddoo created “beautiful memories” and that you enjoyed our service and the comfortable atmosphere throughout your holiday. It is wonderful to know that you appreciated our breakfast, entertainment program, sustainability efforts, and your dining experiences at ALITA. Your kind recognition of Abby is also sincerely appreciated - we will gladly share your compliments with her. At the same time, we would like to sincerely apologize for the inconveniences you experienced. We regret that slippers and bathrobes were not replaced in a timely manner, and we are especially sorry about the bar service issues where your drinks were not delivered on several occasions. This certainly does not reflect our service standards, and we understand how frustrating that must have been. Please be assured that your comments have been shared with the relevant teams to improve follow-up and service efficiency. We also truly value your suggestion regarding adding recycling options in the room waste bins. Sustainability is very important to us, and your practical feedback helps us continue improving our environmental initiatives. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future to our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Lianghua S., Thank you very much for sharing your wonderful feedback. We are delighted to know that you had a pleasant stay in Mercure Maldives Kooddoo. It is great to hear that you found our location convenient, especially as a transit stop, and that you enjoyed the beautiful lagoon views. We are also pleased that you appreciated the complimentary room upgrade to the overwater villa as an ALL member - we are glad it exceeded your expectations. At the same time, we truly value your comments regarding member benefits and recognition. Please rest assured that your comments have been shared with our management team, as we continuously look for ways to elevate the recognition and benefits we provide to our valued members. We are also grateful for your positive ratings regarding sustainability initiatives, the bar, pool, and overall facilities. Thank you once again for choosing to stay with us and for your continued loyalty to ALL Accor. We sincerely hope to welcome you back in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Yongling N., Sunny greetings from Mercure Maldives Kooddoo Resort. Thank you very much for taking the time to share such a thoughtful review. We are truly delighted to know that your stay was not only enjoyable in terms of facilities and dining, but also emotionally meaningful. Your words about the “emotional support from the staff” genuinely touched us - this is exactly the kind of experience we hope to create for every guest. It is wonderful to read that you appreciated our convenient airport island location, the daily special menus, and the quality of food across our restaurants and bar. We are especially pleased that our housekeeping team maintained the cleanliness of your villa so impeccably despite the daily sand from snorkeling - they will be proud to hear this recognition. A very special thank you for highlighting Abby. Your kind words about her excellent service will certainly be shared with her personally. She will be thrilled to know she made such a positive impact on your holiday. We also sincerely appreciate your constructive feedback regarding the limited number of complimentary sea excursions, pricing, as well as WiFi speed and ease of access. Your comments are valuable and have been shared with the relevant teams for review. We understand how important seamless connectivity and flexible ocean experiences are, especially in a destination like the Maldives, and we will continue working to enhance these aspects. Ms. N., it would be our absolute pleasure to welcome you back for another memorable stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. F., Thank you for sharing your detailed feedback. We are very pleased to know that you enjoyed the beautiful views, privacy, cleanliness, accommodation, and breakfast, and that our team at Alita Restaurant made your dining experience especially pleasant. At the same time, we sincerely apologize for the inconvenience and lack of coordination you experienced on your departure day. This is not the seamless farewell we strive to provide. Your comments have been shared with the relevant teams to reinforce handover procedures and improve communication, especially when a host is off duty, to ensure better coordination moving forward. Regarding your suggestion about toothpaste, please kindly note that dental kit is available upon request at any time, and our team is always happy to provide it. We will also ensure this is communicated more clearly to our guests. We truly appreciate your constructive feedback, as it helps us improve. We hope to have the opportunity to welcome you back in the future and provide you with a flawless experience in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Yuxuan, Thank you very much for choosing Mercure Maldives Kooddoo Resort for your honeymoon and for sharing your wonderful feedback with us. We are delighted to know that you enjoyed your stay and appreciated our services, team, and the natural beauty of the island. We are sorry that unfavorable weather during the latter part of your stay prevented you from participating in our snorkeling activities. While weather conditions are beyond our control, we truly understand how disappointing this can be during such a special trip. We also appreciate your comment regarding Wi-Fi speed and have taken this feedback on board as we continue to improve connectivity across the resort. Thank you once again for your kind recommendation. It would be our pleasure to welcome you back in the future for an even more seamless and memorable experience in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort