马尔代夫科杜度假村美居酒店 4 星

Dear Ms. Z., Thank you for sharing such a wonderful review of your honeymoon at Mercure Maldives Kooddoo Resort. We are delighted to know that your stay was everything you hoped for and that you enjoyed our villas, facilities, dining experiences, and the warm hospitality of our team. Creating memorable experiences for our guests is our greatest reward, and we are thrilled that your honeymoon was such a special one. A special thank you for recognizing Lilith. We are pleased to hear that her professionalism, care, and thoughtful gestures helped make your stay even more enjoyable. We will be sure to share your kind words with her. It was a pleasure to welcome you to our island paradise, and we are honored that you would choose to stay with us again. We look forward to welcoming you back for another unforgettable experience. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. L., Thank you for sharing your detailed feedback. We are delighted to know that you enjoyed our beautiful location, well-designed villas, convenient transportation, and the warm hospitality provided by our team. It is especially rewarding to hear that our Chinese-speaking manager made such a positive impact on your stay through her attentive service and thoughtful communication. We also sincerely appreciate your constructive comments regarding the dining variety, diving center communication, activity scheduling, equipment rental process, and the missed birthday arrangement. Please accept our apologies for the disappointment these aspects caused. Your observations have been shared with the relevant teams as we continuously work to improve communication, activity promotion, and guest experience. We also value your suggestion regarding more Chinese-language menus, beverage lists, and excursion information, which will help us better serve our Chinese-speaking guests. Thank you once again for choosing Mercure Maldives Kooddoo Resort. We truly appreciate your feedback and hope to have the opportunity to welcome you back for an even more seamless and memorable stay in the future. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Z., Sunny greetings from Mercure Maldives Kooddoo Resort. Thank you very much for your wonderful feedback and for choosing to stay with us. We are delighted to know that you enjoyed our beautiful location, clear waters, and the variety of food offerings, including our weekly BBQ. We truly appreciate your kind words about our team and service - it means a lot to us. At the same time, thank you for sharing your feedback regarding the bed size. We understand the importance of comfort, especially when traveling with family. Kindly note that twin bed preferences can be arranged upon request; however, this was not communicated to us prior to your arrival. For your next stay, we would be happy to accommodate your preference if shared in advance. It was a pleasure having you with us, and we hope to welcome you back again for another enjoyable stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Haobo Y., Thank you very much for sharing your feedback. We are truly delighted that your stay in Mercure Maldives Kooddoo created “beautiful memories” and that you enjoyed our service and the comfortable atmosphere throughout your holiday. It is wonderful to know that you appreciated our breakfast, entertainment program, sustainability efforts, and your dining experiences at ALITA. Your kind recognition of Abby is also sincerely appreciated - we will gladly share your compliments with her. At the same time, we would like to sincerely apologize for the inconveniences you experienced. We regret that slippers and bathrobes were not replaced in a timely manner, and we are especially sorry about the bar service issues where your drinks were not delivered on several occasions. This certainly does not reflect our service standards, and we understand how frustrating that must have been. Please be assured that your comments have been shared with the relevant teams to improve follow-up and service efficiency. We also truly value your suggestion regarding adding recycling options in the room waste bins. Sustainability is very important to us, and your practical feedback helps us continue improving our environmental initiatives. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future to our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Lianghua S., Thank you very much for sharing your wonderful feedback. We are delighted to know that you had a pleasant stay in Mercure Maldives Kooddoo. It is great to hear that you found our location convenient, especially as a transit stop, and that you enjoyed the beautiful lagoon views. We are also pleased that you appreciated the complimentary room upgrade to the overwater villa as an ALL member - we are glad it exceeded your expectations. At the same time, we truly value your comments regarding member benefits and recognition. Please rest assured that your comments have been shared with our management team, as we continuously look for ways to elevate the recognition and benefits we provide to our valued members. We are also grateful for your positive ratings regarding sustainability initiatives, the bar, pool, and overall facilities. Thank you once again for choosing to stay with us and for your continued loyalty to ALL Accor. We sincerely hope to welcome you back in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort