马尔代夫科杜度假村美居酒店 4 星

Dear Ms. Yuxuan, Thank you very much for choosing Mercure Maldives Kooddoo Resort for your honeymoon and for sharing your wonderful feedback with us. We are delighted to know that you enjoyed your stay and appreciated our services, team, and the natural beauty of the island. We are sorry that unfavorable weather during the latter part of your stay prevented you from participating in our snorkeling activities. While weather conditions are beyond our control, we truly understand how disappointing this can be during such a special trip. We also appreciate your comment regarding Wi-Fi speed and have taken this feedback on board as we continue to improve connectivity across the resort. Thank you once again for your kind recommendation. It would be our pleasure to welcome you back in the future for an even more seamless and memorable experience in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Li, Thank you for taking the time to share your feedback with us. We are truly sorry to read about the frustration and disappointment you experienced during your stay in Mercure Maldives Kooddoo, and we sincerely regret that your holiday plans were so significantly disrupted. We fully understand how upsetting it must have been to lose valuable vacation time due to the island-wide power outage and the subsequent relocation. Having to pack and travel for almost an entire day, arriving late in the evening, is certainly not the relaxing Maldives experience you had planned, especially when snorkeling and island time were highlights you were looking forward to. Please accept our sincere apologies for this inconvenience. We also regret the discomfort regarding odors and the presence of insects. As a natural island destination, occasional insects can occur; however, we do have regular and strong pest control measures in place, and your feedback has been shared with our team to further reinforce these efforts. The forced early check-out and uncertainty surrounding the relocation understandably added to your dissatisfaction. While guest safety was our top priority during the power issue, we acknowledge that the communication and overall experience did not meet our usual standards, and for this we are truly sorry. Please be assured that corrective actions are being taken to strengthen the reliability of our power systems and improve crisis management and communication going forward. We appreciate you recognizing the efforts of our team and other aspects of the resort despite the circumstances. Your feedback is extremely valuable to us, and it will be used to help prevent similar situations in the future. Thank you once again for sharing your experience. We sincerely regret that your experience did not reflect our usual standards and hope that one day we may have the chance to restore your confidence with the experience you originally expected. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Dong W., Thank you very much for your fantastic review and for sharing your wonderful experience with us. We are delighted to hear that you enjoyed the beautiful glass-clear sea, pristine sand, and the overall setting, and that it made your snorkeling experience so memorable. We are especially pleased to hear your kind words about Abby and Hammey - they will be thrilled to know they contributed to your enjoyment. It is also great to know that you enjoyed dining at Vista restaurant, the pool bar, and appreciated our sustainable initiatives. Your perfect scores across all areas truly motivate us to continue providing excellent service and unforgettable experiences for our guests. Thank you again for your kind feedback. We look forward to welcoming you back to Mercure Maldives Kooddoo Resort for another amazing stay! Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Chenhua F., Thank you very much for taking the time to share your detailed feedback and for rating your overall experience with us positively. We are pleased to know that you felt the stay was good value for money and that our team, cleanliness, arrival, and departure services met your expectations. We sincerely apologize for the inconvenience caused by insects in the Beach Villa. Your comment is well noted and we will review this with our team to improve the in-room provisions. We also appreciate your honest feedback regarding limited Chinese-language service and occasional communication challenges. This is valuable input, and we will continue working on improving multilingual support to better serve our guests from different regions. Regarding breakfast, thank you for highlighting your expectations. We regret that the variety did not fully meet your preferences, and your suggestion has been shared with our culinary team for further review. Once again, thank you for your constructive comments. We truly appreciate your recommendations, as they help us improve our services. We hope to have the opportunity to welcome you back to Mercure Maldives Kooddoo Resort in the future and provide you with an even more comfortable and seamless experience. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Yuechen, Thank you very much for sharing your feedback with us. We are delighted to hear that you enjoyed your stay, found our location convenient, and appreciated the comfort of our resort. It is wonderful to know that you were satisfied with our breakfast, cleanliness, lunch, and the service from our team. Thank you as well for your suggestion regarding providing flip-flops and cotton swabs. We appreciate your thoughtful feedback, and we will certainly review this with our team to see how we can enhance the in-room amenities for future guests. We also take note of your comments regarding the Wi-Fi speed and accessibility, and we will continue working to improve the overall connectivity experience. It was a pleasure having you with us, and we truly hope to welcome you back to Mercure Maldives Kooddoo for another relaxing stay. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort