Dear Mr. Z., Thank you very much for taking the time to share your feedback with us. We are pleased to know that you enjoyed the peaceful atmosphere of the resort, our attentive service, and the support provided by Lilith, our Chinese-speaking host. We are, however, sorry to learn that the dining experience did not fully meet your expectations, particularly regarding the taste and breakfast selection. Your comments are very valuable to us, and we will certainly share them with our culinary team as we continue working to improve the variety and quality of our offerings. We also appreciate your feedback regarding the Wi-Fi connection. We understand how important a reliable connection can be during a holiday, and your comments have been noted for our team’s attention. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back to Mercure Maldives Kooddoo and provide you with an even more enjoyable experience next time. Warmest regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Z., Thank you for sharing such a wonderful review of your honeymoon at Mercure Maldives Kooddoo Resort. We are delighted to know that your stay was everything you hoped for and that you enjoyed our villas, facilities, dining experiences, and the warm hospitality of our team. Creating memorable experiences for our guests is our greatest reward, and we are thrilled that your honeymoon was such a special one. A special thank you for recognizing Lilith. We are pleased to hear that her professionalism, care, and thoughtful gestures helped make your stay even more enjoyable. We will be sure to share your kind words with her. It was a pleasure to welcome you to our island paradise, and we are honored that you would choose to stay with us again. We look forward to welcoming you back for another unforgettable experience. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. L., Thank you for sharing your detailed feedback. We are delighted to know that you enjoyed our beautiful location, well-designed villas, convenient transportation, and the warm hospitality provided by our team. It is especially rewarding to hear that our Chinese-speaking manager made such a positive impact on your stay through her attentive service and thoughtful communication. We also sincerely appreciate your constructive comments regarding the dining variety, diving center communication, activity scheduling, equipment rental process, and the missed birthday arrangement. Please accept our apologies for the disappointment these aspects caused. Your observations have been shared with the relevant teams as we continuously work to improve communication, activity promotion, and guest experience. We also value your suggestion regarding more Chinese-language menus, beverage lists, and excursion information, which will help us better serve our Chinese-speaking guests. Thank you once again for choosing Mercure Maldives Kooddoo Resort. We truly appreciate your feedback and hope to have the opportunity to welcome you back for an even more seamless and memorable stay in the future. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Z., Sunny greetings from Mercure Maldives Kooddoo Resort. Thank you very much for your wonderful feedback and for choosing to stay with us. We are delighted to know that you enjoyed our beautiful location, clear waters, and the variety of food offerings, including our weekly BBQ. We truly appreciate your kind words about our team and service - it means a lot to us. At the same time, thank you for sharing your feedback regarding the bed size. We understand the importance of comfort, especially when traveling with family. Kindly note that twin bed preferences can be arranged upon request; however, this was not communicated to us prior to your arrival. For your next stay, we would be happy to accommodate your preference if shared in advance. It was a pleasure having you with us, and we hope to welcome you back again for another enjoyable stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Haobo Y., Thank you very much for sharing your feedback. We are truly delighted that your stay in Mercure Maldives Kooddoo created “beautiful memories” and that you enjoyed our service and the comfortable atmosphere throughout your holiday. It is wonderful to know that you appreciated our breakfast, entertainment program, sustainability efforts, and your dining experiences at ALITA. Your kind recognition of Abby is also sincerely appreciated - we will gladly share your compliments with her. At the same time, we would like to sincerely apologize for the inconveniences you experienced. We regret that slippers and bathrobes were not replaced in a timely manner, and we are especially sorry about the bar service issues where your drinks were not delivered on several occasions. This certainly does not reflect our service standards, and we understand how frustrating that must have been. Please be assured that your comments have been shared with the relevant teams to improve follow-up and service efficiency. We also truly value your suggestion regarding adding recycling options in the room waste bins. Sustainability is very important to us, and your practical feedback helps us continue improving our environmental initiatives. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future to our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Lianghua S., Thank you very much for sharing your wonderful feedback. We are delighted to know that you had a pleasant stay in Mercure Maldives Kooddoo. It is great to hear that you found our location convenient, especially as a transit stop, and that you enjoyed the beautiful lagoon views. We are also pleased that you appreciated the complimentary room upgrade to the overwater villa as an ALL member - we are glad it exceeded your expectations. At the same time, we truly value your comments regarding member benefits and recognition. Please rest assured that your comments have been shared with our management team, as we continuously look for ways to elevate the recognition and benefits we provide to our valued members. We are also grateful for your positive ratings regarding sustainability initiatives, the bar, pool, and overall facilities. Thank you once again for choosing to stay with us and for your continued loyalty to ALL Accor. We sincerely hope to welcome you back in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Yongling N., Sunny greetings from Mercure Maldives Kooddoo Resort. Thank you very much for taking the time to share such a thoughtful review. We are truly delighted to know that your stay was not only enjoyable in terms of facilities and dining, but also emotionally meaningful. Your words about the “emotional support from the staff” genuinely touched us - this is exactly the kind of experience we hope to create for every guest. It is wonderful to read that you appreciated our convenient airport island location, the daily special menus, and the quality of food across our restaurants and bar. We are especially pleased that our housekeeping team maintained the cleanliness of your villa so impeccably despite the daily sand from snorkeling - they will be proud to hear this recognition. A very special thank you for highlighting Abby. Your kind words about her excellent service will certainly be shared with her personally. She will be thrilled to know she made such a positive impact on your holiday. We also sincerely appreciate your constructive feedback regarding the limited number of complimentary sea excursions, pricing, as well as WiFi speed and ease of access. Your comments are valuable and have been shared with the relevant teams for review. We understand how important seamless connectivity and flexible ocean experiences are, especially in a destination like the Maldives, and we will continue working to enhance these aspects. Ms. N., it would be our absolute pleasure to welcome you back for another memorable stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. F., Thank you for sharing your detailed feedback. We are very pleased to know that you enjoyed the beautiful views, privacy, cleanliness, accommodation, and breakfast, and that our team at Alita Restaurant made your dining experience especially pleasant. At the same time, we sincerely apologize for the inconvenience and lack of coordination you experienced on your departure day. This is not the seamless farewell we strive to provide. Your comments have been shared with the relevant teams to reinforce handover procedures and improve communication, especially when a host is off duty, to ensure better coordination moving forward. Regarding your suggestion about toothpaste, please kindly note that dental kit is available upon request at any time, and our team is always happy to provide it. We will also ensure this is communicated more clearly to our guests. We truly appreciate your constructive feedback, as it helps us improve. We hope to have the opportunity to welcome you back in the future and provide you with a flawless experience in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Yuxuan, Thank you very much for choosing Mercure Maldives Kooddoo Resort for your honeymoon and for sharing your wonderful feedback with us. We are delighted to know that you enjoyed your stay and appreciated our services, team, and the natural beauty of the island. We are sorry that unfavorable weather during the latter part of your stay prevented you from participating in our snorkeling activities. While weather conditions are beyond our control, we truly understand how disappointing this can be during such a special trip. We also appreciate your comment regarding Wi-Fi speed and have taken this feedback on board as we continue to improve connectivity across the resort. Thank you once again for your kind recommendation. It would be our pleasure to welcome you back in the future for an even more seamless and memorable experience in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Li, Thank you for taking the time to share your feedback with us. We are truly sorry to read about the frustration and disappointment you experienced during your stay in Mercure Maldives Kooddoo, and we sincerely regret that your holiday plans were so significantly disrupted. We fully understand how upsetting it must have been to lose valuable vacation time due to the island-wide power outage and the subsequent relocation. Having to pack and travel for almost an entire day, arriving late in the evening, is certainly not the relaxing Maldives experience you had planned, especially when snorkeling and island time were highlights you were looking forward to. Please accept our sincere apologies for this inconvenience. We also regret the discomfort regarding odors and the presence of insects. As a natural island destination, occasional insects can occur; however, we do have regular and strong pest control measures in place, and your feedback has been shared with our team to further reinforce these efforts. The forced early check-out and uncertainty surrounding the relocation understandably added to your dissatisfaction. While guest safety was our top priority during the power issue, we acknowledge that the communication and overall experience did not meet our usual standards, and for this we are truly sorry. Please be assured that corrective actions are being taken to strengthen the reliability of our power systems and improve crisis management and communication going forward. We appreciate you recognizing the efforts of our team and other aspects of the resort despite the circumstances. Your feedback is extremely valuable to us, and it will be used to help prevent similar situations in the future. Thank you once again for sharing your experience. We sincerely regret that your experience did not reflect our usual standards and hope that one day we may have the chance to restore your confidence with the experience you originally expected. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Dong W., Thank you very much for your fantastic review and for sharing your wonderful experience with us. We are delighted to hear that you enjoyed the beautiful glass-clear sea, pristine sand, and the overall setting, and that it made your snorkeling experience so memorable. We are especially pleased to hear your kind words about Abby and Hammey - they will be thrilled to know they contributed to your enjoyment. It is also great to know that you enjoyed dining at Vista restaurant, the pool bar, and appreciated our sustainable initiatives. Your perfect scores across all areas truly motivate us to continue providing excellent service and unforgettable experiences for our guests. Thank you again for your kind feedback. We look forward to welcoming you back to Mercure Maldives Kooddoo Resort for another amazing stay! Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Chenhua F., Thank you very much for taking the time to share your detailed feedback and for rating your overall experience with us positively. We are pleased to know that you felt the stay was good value for money and that our team, cleanliness, arrival, and departure services met your expectations. We sincerely apologize for the inconvenience caused by insects in the Beach Villa. Your comment is well noted and we will review this with our team to improve the in-room provisions. We also appreciate your honest feedback regarding limited Chinese-language service and occasional communication challenges. This is valuable input, and we will continue working on improving multilingual support to better serve our guests from different regions. Regarding breakfast, thank you for highlighting your expectations. We regret that the variety did not fully meet your preferences, and your suggestion has been shared with our culinary team for further review. Once again, thank you for your constructive comments. We truly appreciate your recommendations, as they help us improve our services. We hope to have the opportunity to welcome you back to Mercure Maldives Kooddoo Resort in the future and provide you with an even more comfortable and seamless experience. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Yuechen, Thank you very much for sharing your feedback with us. We are delighted to hear that you enjoyed your stay, found our location convenient, and appreciated the comfort of our resort. It is wonderful to know that you were satisfied with our breakfast, cleanliness, lunch, and the service from our team. Thank you as well for your suggestion regarding providing flip-flops and cotton swabs. We appreciate your thoughtful feedback, and we will certainly review this with our team to see how we can enhance the in-room amenities for future guests. We also take note of your comments regarding the Wi-Fi speed and accessibility, and we will continue working to improve the overall connectivity experience. It was a pleasure having you with us, and we truly hope to welcome you back to Mercure Maldives Kooddoo for another relaxing stay. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

感謝您的分享！我們很高興知道您對員工的親切服務感到滿意，也很高興您在環礁潛水時享受到美麗的海底世界。希望能再次歡迎您來到我們的度假村！ Regards, Stefania Banfi Resort Manager

感謝您的反饋！我們很高興知道您對各部門員工的禮貌和熱誠的服務態度感到滿意。期待再次歡迎您光臨！ Regards, Stefania Banfi Resort Manager