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Dear Mr. Z., Sunny greetings from Mercure Maldives Kooddoo Resort. Thank you very much for your wonderful feedback and for choosing to stay with us. We are delighted to know that you enjoyed our beautiful location, clear waters, and the variety of food offerings, including our weekly BBQ. We truly appreciate your kind words about our team and service - it means a lot to us. At the same time, thank you for sharing your feedback regarding the bed size. We understand the importance of comfort, especially when traveling with family. Kindly note that twin bed preferences can be arranged upon request; however, this was not communicated to us prior to your arrival. For your next stay, we would be happy to accommodate your preference if shared in advance. It was a pleasure having you with us, and we hope to welcome you back again for another enjoyable stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Haobo Y., Thank you very much for sharing your feedback. We are truly delighted that your stay in Mercure Maldives Kooddoo created “beautiful memories” and that you enjoyed our service and the comfortable atmosphere throughout your holiday. It is wonderful to know that you appreciated our breakfast, entertainment program, sustainability efforts, and your dining experiences at ALITA. Your kind recognition of Abby is also sincerely appreciated - we will gladly share your compliments with her. At the same time, we would like to sincerely apologize for the inconveniences you experienced. We regret that slippers and bathrobes were not replaced in a timely manner, and we are especially sorry about the bar service issues where your drinks were not delivered on several occasions. This certainly does not reflect our service standards, and we understand how frustrating that must have been. Please be assured that your comments have been shared with the relevant teams to improve follow-up and service efficiency. We also truly value your suggestion regarding adding recycling options in the room waste bins. Sustainability is very important to us, and your practical feedback helps us continue improving our environmental initiatives. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future to our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Lianghua S., Thank you very much for sharing your wonderful feedback. We are delighted to know that you had a pleasant stay in Mercure Maldives Kooddoo. It is great to hear that you found our location convenient, especially as a transit stop, and that you enjoyed the beautiful lagoon views. We are also pleased that you appreciated the complimentary room upgrade to the overwater villa as an ALL member - we are glad it exceeded your expectations. At the same time, we truly value your comments regarding member benefits and recognition. Please rest assured that your comments have been shared with our management team, as we continuously look for ways to elevate the recognition and benefits we provide to our valued members. We are also grateful for your positive ratings regarding sustainability initiatives, the bar, pool, and overall facilities. Thank you once again for choosing to stay with us and for your continued loyalty to ALL Accor. We sincerely hope to welcome you back in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Yongling N., Sunny greetings from Mercure Maldives Kooddoo Resort. Thank you very much for taking the time to share such a thoughtful review. We are truly delighted to know that your stay was not only enjoyable in terms of facilities and dining, but also emotionally meaningful. Your words about the “emotional support from the staff” genuinely touched us - this is exactly the kind of experience we hope to create for every guest. It is wonderful to read that you appreciated our convenient airport island location, the daily special menus, and the quality of food across our restaurants and bar. We are especially pleased that our housekeeping team maintained the cleanliness of your villa so impeccably despite the daily sand from snorkeling - they will be proud to hear this recognition. A very special thank you for highlighting Abby. Your kind words about her excellent service will certainly be shared with her personally. She will be thrilled to know she made such a positive impact on your holiday. We also sincerely appreciate your constructive feedback regarding the limited number of complimentary sea excursions, pricing, as well as WiFi speed and ease of access. Your comments are valuable and have been shared with the relevant teams for review. We understand how important seamless connectivity and flexible ocean experiences are, especially in a destination like the Maldives, and we will continue working to enhance these aspects. Ms. N., it would be our absolute pleasure to welcome you back for another memorable stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort