Dear Ms. M., Warm greetings from Pullman Maldives Maamutaa! Thank you for sharing your wonderful feedback and for being a valued ALL Accor Classic member. We are delighted to know that your experience was fantastic from the moment you arrived at our little slice of paradise. It is lovely to hear that Abby made you feel warmly welcomed and that Chance was always attentive and readily available to assist with your reservations throughout your stay. We are especially pleased that you enjoyed the exceptional service across our restaurants and that the Mediterranean dining experience left such a memorable impression. We are also delighted to hear your kind words about Mazoo and that he made such a special connection with you and your children. We will be sure to share your appreciation with Abby, Chance, Mazoo, and the entire team. Thank you once again for choosing Pullman Maldives Maamutaa and we look forward to welcoming you and your family back for another unforgettable island escape. Warmest regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. Zhang, Warm greetings from Pullman Maldives Maamutaa! Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you had a great trip to the Maldives and that you enjoyed the comfort of your room and the friendly hospitality of our team. We are especially pleased to hear that the children enjoyed their time at our Kids’ Club and felt welcomed by the team. Creating a fun, warm, and engaging environment for our younger guests is very important to us. We are, however, sorry that the towel animal requested by your child was missed. We completely understand the little disappointment this may have caused, particularly as such small surprises can become special memories for children. We will share this with our Housekeeping team as a gentle reminder to pay close attention to such personal requests. Thank you as well for your practical observation regarding the three tissue boxes in the room. We appreciate these thoughtful suggestions and will review the placement to ensure the in-room amenities remain both practical and sustainable for our guests. It is wonderful to know that, aside from these small points, you enjoyed your overall experience with us. We sincerely hope to welcome you and your family back to Pullman Maldives for another memorable island holiday. Warmest regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. J., Warm greetings from Pullman Maldives Maamutaa! Thank you very much for sharing your kind feedback following your recent stay with us. We are delighted to know that you had an excellent overall experience and that our services—from transportation, housekeeping, and medical support—met your expectations. Your thoughtful recognition of Iris, along with our clinic doctor and nurse, is truly appreciated. It is also wonderful to hear that our efforts towards sustainable development and environmental protection resonated with you. Thank you once again for choosing us and for being a valued Accor Classic member. We look forward to welcoming you back for another memorable stay in the near future. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. F., Greetings! Thank you for your kind feedback. We are delighted to know your stay was filled with great enjoyment and unforgettable memories. It was a pleasure having you with us, and we look forward to welcoming you back again soon. Best Regards, Manashi Borah Guest Experience Manager PULLMAN MALDIVES MAAMUTAA

Dear Hongxin J., Greetings! Thank you very much for sharing your wonderful feedback. We are truly delighted to know that you had such a comfortable and satisfying experience with us. It is especially rewarding to hear that you enjoyed the food and drinks and that our service met your expectations. Your kind words are a great motivation for our entire team to continue delivering memorable experiences to all our guests. We sincerely appreciate your support and look forward to welcoming you back again for another exceptional stay. Regards Guest Experience Team

Dear Sicheng L., Warm greetings from the team, and thank you very much for taking the time to share your detailed feedback following your stay with us. We are truly pleased to know that you appreciated the spacious rooms, the room design, and the wide variety of high-quality food. Your kind words are encouraging and are shared with our culinary and housekeeping teams. At the same time, please accept our sincere apologies for the aspects of your experience that did not meet your expectations. We regret the inconvenience caused by the surrounding vegetation affecting the sunrise rooms, as well as the service gaps you encountered during your stay. Your comments regarding the lack of activities during rainy days are well noted, and we understand how disappointing it can be when weather-related cancellations leave limited alternatives. This is valuable feedback as we work on enhancing indoor and all-weather experiences for our guests. We are also sorry to learn about the challenges you faced with the concierge support and the app communication. Having multiple team members respond without continuity is certainly not the experience we strive to provide, and we regret the misunderstanding regarding the photo service booking. Your feedback on improving the app functionality, buggy availability, and waiting times has been shared with the relevant departments for review and corrective action. Thank you especially for recognizing Shanti for her enthusiasm, responsibility, and willingness to assist you during your vacation. It is always rewarding to know when our team members make a positive difference, and we will be sure to pass along your appreciation to her. We regret that your experience at Malé Airport and the domestic flight lounge did not reflect the level of comfort and attentiveness expected. Your suggestions regarding air-conditioning, refreshments, and service attitude are duly noted and will be shared with our partners for improvement. We are, however, glad to know that the speedboat transfer was smooth and that you felt welcomed once you arrived on the island and were assisted by our front desk team. Once again, thank you for sharing both your positive impressions and your concerns. Your feedback is invaluable in helping us improve our services, and we truly hope to have the opportunity to welcome you back in the future for a more seamless and memorable experience Regards Guest Experience Team

Dear Qionglu W., Greetings! Thank you very much for taking the time to share your detailed feedback with us. We truly appreciate your comments, as they help us identify areas where we can further enhance the guest experience. We would like to kindly clarify that our resort does not provide a dedicated butler service. However, we do have a Chinese-speaking guest relations host available to assist our Chinese-speaking guests with general support and coordination during their stay. That said, we sincerely regret that your interaction did not meet expectations. Your feedback regarding the welcoming approach has been duly noted and shared with the concerned team for immediate improvement and retraining. We are pleased to learn that you found our restaurant team friendly and our housekeeping colleagues excellent. Your kind words will certainly be shared with them as encouragement. Regarding the shuttle service, we regret any inconvenience caused by the waiting time. Your feedback has been noted, and we will review our internal scheduling to ensure smoother and more efficient transportation around the resort. We also acknowledge your comments about the limited number of activities. Please be assured that we are continuously reviewing and refreshing our activity offerings to provide a more engaging and diverse experience for our guests. Concerning the domestic flight arrangements, we would like to share that flight schedules are received directly from our domestic carrier, Maldivian. Based on the confirmed schedules provided, we coordinate transfers to ensure the best possible connections for our guests. We regret the extended waiting time you experienced at the lounge on arrival and departure and truly appreciate your understanding, as these schedules are subject to operational and weather-related factors beyond our direct control. Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more seamless and enjoyable stay. Regards Guest Experience Team

Dear Bo D., Greetings! Thank you for sharing your beautiful feedback with us. We are truly delighted to know that your island vacation exceeded your expectations. It is wonderful to hear that you enjoyed the expansive views and stunning ocean vistas from our Water Villas, along with the warm and welcoming service provided by our team. Your kind words are a great source of motivation for all of us. We would be absolutely honored to welcome you and your family back to Pullman Maldives for another memorable island getaway. Until then, we carry your lovely memories with us. Warm regards, Guest Experience Team

Dear Ziyi W., Greetings! Thank you very much for taking the time to share your detailed and positive feedback with us. We are truly delighted to know that you enjoyed the beauty of the island, the comfort and cleanliness of your room, the new facilities, and the attentive and prompt service provided by our team. Your kind words mean a great deal to us. At the same time, we sincerely appreciate you bringing your observations regarding the restaurant and shuttle service to our attention. Please accept our apologies if, at any point, you felt overlooked or uncomfortable. We would like to assure you that our team works in a diverse and multilingual environment, welcoming guests from all around the world. It is never our intention to treat guests differently, and any such instance may have occurred unintentionally, possibly due to language barriers or moments of miscommunication. Your feedback has been shared with the respective teams as a learning opportunity, and we will certainly reinforce the importance of consistent, warm, and inclusive service for all our guests at all times. We truly value your understanding and are grateful that, overall, your experience with us was very good. We hope to have the pleasure of welcoming you back in the future and providing you with an even more seamless and memorable stay. Warm regards, Guest Experience Team

Dear W., Greetings! Thank you very much for sharing your feedback with us. We are delighted to know that you enjoyed your room and had a pleasant overall stay, and we’re especially pleased to hear that our electric scooter drivers made a positive impression with their helpfulness. At the same time, we appreciate your honest comments regarding the service from other team members. We sincerely regret that the level of warmth and attentiveness did not consistently meet your expectations. Your feedback has been shared with our management team to reinforce service standards and further enhance guest engagement and hospitality. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back and provide an even more seamless and heartfelt experience in the future. Regards Pullman Maldives Team

Dear Yongjun, Thank you so much for your wonderful review! We are thrilled to hear that you loved your stay and had a memorable experience in Pullman Maldives. Xiao Zhang and our airport team will be delighted to know their personalized service left such a fantastic impression. Your recommendation about the food, accommodation, transportation, and other facilities means a lot to us. We can’t wait to welcome you back for another brilliant stay at Pullman Maldives! Warm regards, Assaad Moussa Front Office & Lifestyle Manager

Dear Hao L., Thank you for taking the time to share your feedback. We are delighted to hear that you loved the environment and the service was up to your expectations. It’s wonderful to know that our team helped create special moments during your stay. At the same time, we are sorry to hear that certain aspects did not meet your expectations. While many of our guests praise the variety and quality of our Chinese food offerings, we understand your experience was different, and we apologize that the food did not meet the standards you were hoping for. We will share your comments with our culinary team to identify improvements. We also regret the inconvenience caused by the domestic flight timings and the impact on your travel schedule. Please note that these flights are operated by a third-party airline and are not directly managed by the hotel, but we will continue working closely with them to support a smoother guest journey. Your comments on the WiFi have been noted, and we will review this area with the team to ensure higher speed of connection moving forward. Thank you once again for your honest feedback. We value your insights and hope to welcome you back in the future for an even better experience. Warm regards, Assaad Moussa Front Office & Lifestyle Manager

Dear Deliang l., Thank you for sharing your feedback with us. We are pleased to know that you appreciated the size of your villa and the comfort it offers. At the same time, we regret to learn about the inconvenience you faced with the butler and the miscommunication happened which led to cancel your restaurant reservation. Please accept our apologies for this experience, as it is not the seamless service we strive to provide. Your comments are well noted, and we will review the matter with our team to ensure better communication with our guests moving forward. We truly appreciate your understanding, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable stay. Warm regards, Assaad Moussa Front Office & Lifestyle Manager

Dear Ms. X., Greetings! We truly appreciate your positive feedback. It’s great to know you enjoyed your stay, and we look forward to welcoming you back soon. We have also noted the preference of your restaurant for the future visit. Regards Vikas Mishra Assistant Front Office Manager

Dear Xinxin, Greetings! Thank you very much for sharing your feedback with us. We are delighted to know that overall you found our service to be excellent. It’s wonderful to hear your kind words about our team members at the Main Restaurant and Chameleon Restaurant — especially the female staff with braided hair. Your recognition will be shared with them, as such appreciation truly motivates our team to continue delivering memorable experiences. We truly value your time in sharing your thoughts and hope to have the pleasure of welcoming you back soon for another enjoyable stay with us. Regards Vikas Mishra Assistant Front Office Manager

Dear Zhongyi W., Thank you for sharing your feedback with us. We are pleased to know that you appreciated the beauty of our island and the facilities we offer. At the same time, we regret to learn about the inconvenience you faced with the reservations team and the miscommunication which made your stay below expectations. Please accept our apologies for this experience, as it is not the seamless service we strive to provide. Your comments are well noted, and we will review the matter with our reservations team to ensure better communication and consistency moving forward. We truly appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable stay. Warm regards, Assaad Moussa Front Office & Lifestyle Manager

Dear Nan, Greetings! Thank you so much for sharing your detailed feedback. We are delighted to hear that your experience—from airport transfers and check-ins to your time on the island—was seamless and enjoyable. We’re especially thrilled that you enjoyed dining at Souq Oven and appreciated the service, wine selection, and professionalism of our sommelier. Your kind words about our buffet restaurant and bar teams are greatly appreciated, and we will also take note of your comments regarding the black tiger prawns and ice cubes to see how we can improve these aspects for future guests. It was a pleasure having you with us, and we hope to welcome you back soon for another memorable stay. Regards Vikas Mishra Assistant Front Office Manager

Dear Bo Y. B., Greetings! Thank you very much for taking the time to share your valuable feedback with us. We are truly grateful for your kind words about our service team and their enthusiasm — it is wonderful to know that you found them warm and eager to assist. At the same time, I sincerely apologize for the inconvenience you experienced due to the language barrier and the delay in receiving your cocktail order. We completely understand how frustrating this must have been, and your comments have been shared with our Food & Beverage team to ensure better communication and service flow moving forward. To enhance communication and better cater to our Chinese-speaking guests, we are pleased to share that we have recently hired a Chinese-speaking team member, and we are currently in the process of onboarding a few more across different areas of the resort. This will help us ensure smoother and more effective communication for our valued guests from China and other Mandarin-speaking regions. Once again, thank you for bringing these points to our attention. Your feedback is extremely valuable in helping us improve, and we hope to have the pleasure of welcoming you back for a more seamless and memorable stay in the future. Regards Vikas Mishra Assistant Front Office Manager

Dear Li T., Greetings! Thank you very much for sharing your valuable feedback regarding your stay with us. We sincerely apologize for the inconvenience you experienced due to the limited Chinese-language support at our restaurant and through our butler services. We completely understand how this affected your experience with ordering meals, excursions, and communication overall. Please be assured that your feedback has been noted, and we are already taking steps to improve our services. We are actively recruiting more Chinese-speaking colleagues for both our butler team and restaurant staff to better cater to our valued Chinese guests. We truly appreciate your understanding and patience, and we hope to have the opportunity to welcome you back in the future with an enhanced experience. Regards Vikas Mishra Assistant Front Office Manager