马尔代夫马穆塔铂尔曼全包度假酒店 5 星

Dear Sicheng L., Warm greetings from the team, and thank you very much for taking the time to share your detailed feedback following your stay with us. We are truly pleased to know that you appreciated the spacious rooms, the room design, and the wide variety of high-quality food. Your kind words are encouraging and are shared with our culinary and housekeeping teams. At the same time, please accept our sincere apologies for the aspects of your experience that did not meet your expectations. We regret the inconvenience caused by the surrounding vegetation affecting the sunrise rooms, as well as the service gaps you encountered during your stay. Your comments regarding the lack of activities during rainy days are well noted, and we understand how disappointing it can be when weather-related cancellations leave limited alternatives. This is valuable feedback as we work on enhancing indoor and all-weather experiences for our guests. We are also sorry to learn about the challenges you faced with the concierge support and the app communication. Having multiple team members respond without continuity is certainly not the experience we strive to provide, and we regret the misunderstanding regarding the photo service booking. Your feedback on improving the app functionality, buggy availability, and waiting times has been shared with the relevant departments for review and corrective action. Thank you especially for recognizing Shanti for her enthusiasm, responsibility, and willingness to assist you during your vacation. It is always rewarding to know when our team members make a positive difference, and we will be sure to pass along your appreciation to her. We regret that your experience at Malé Airport and the domestic flight lounge did not reflect the level of comfort and attentiveness expected. Your suggestions regarding air-conditioning, refreshments, and service attitude are duly noted and will be shared with our partners for improvement. We are, however, glad to know that the speedboat transfer was smooth and that you felt welcomed once you arrived on the island and were assisted by our front desk team. Once again, thank you for sharing both your positive impressions and your concerns. Your feedback is invaluable in helping us improve our services, and we truly hope to have the opportunity to welcome you back in the future for a more seamless and memorable experience Regards Guest Experience Team

Dear Qionglu W., Greetings! Thank you very much for taking the time to share your detailed feedback with us. We truly appreciate your comments, as they help us identify areas where we can further enhance the guest experience. We would like to kindly clarify that our resort does not provide a dedicated butler service. However, we do have a Chinese-speaking guest relations host available to assist our Chinese-speaking guests with general support and coordination during their stay. That said, we sincerely regret that your interaction did not meet expectations. Your feedback regarding the welcoming approach has been duly noted and shared with the concerned team for immediate improvement and retraining. We are pleased to learn that you found our restaurant team friendly and our housekeeping colleagues excellent. Your kind words will certainly be shared with them as encouragement. Regarding the shuttle service, we regret any inconvenience caused by the waiting time. Your feedback has been noted, and we will review our internal scheduling to ensure smoother and more efficient transportation around the resort. We also acknowledge your comments about the limited number of activities. Please be assured that we are continuously reviewing and refreshing our activity offerings to provide a more engaging and diverse experience for our guests. Concerning the domestic flight arrangements, we would like to share that flight schedules are received directly from our domestic carrier, Maldivian. Based on the confirmed schedules provided, we coordinate transfers to ensure the best possible connections for our guests. We regret the extended waiting time you experienced at the lounge on arrival and departure and truly appreciate your understanding, as these schedules are subject to operational and weather-related factors beyond our direct control. Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more seamless and enjoyable stay. Regards Guest Experience Team

Dear Bo D., Greetings! Thank you for sharing your beautiful feedback with us. We are truly delighted to know that your island vacation exceeded your expectations. It is wonderful to hear that you enjoyed the expansive views and stunning ocean vistas from our Water Villas, along with the warm and welcoming service provided by our team. Your kind words are a great source of motivation for all of us. We would be absolutely honored to welcome you and your family back to Pullman Maldives for another memorable island getaway. Until then, we carry your lovely memories with us. Warm regards, Guest Experience Team

Dear Ziyi W., Greetings! Thank you very much for taking the time to share your detailed and positive feedback with us. We are truly delighted to know that you enjoyed the beauty of the island, the comfort and cleanliness of your room, the new facilities, and the attentive and prompt service provided by our team. Your kind words mean a great deal to us. At the same time, we sincerely appreciate you bringing your observations regarding the restaurant and shuttle service to our attention. Please accept our apologies if, at any point, you felt overlooked or uncomfortable. We would like to assure you that our team works in a diverse and multilingual environment, welcoming guests from all around the world. It is never our intention to treat guests differently, and any such instance may have occurred unintentionally, possibly due to language barriers or moments of miscommunication. Your feedback has been shared with the respective teams as a learning opportunity, and we will certainly reinforce the importance of consistent, warm, and inclusive service for all our guests at all times. We truly value your understanding and are grateful that, overall, your experience with us was very good. We hope to have the pleasure of welcoming you back in the future and providing you with an even more seamless and memorable stay. Warm regards, Guest Experience Team

Dear W., Greetings! Thank you very much for sharing your feedback with us. We are delighted to know that you enjoyed your room and had a pleasant overall stay, and we’re especially pleased to hear that our electric scooter drivers made a positive impression with their helpfulness. At the same time, we appreciate your honest comments regarding the service from other team members. We sincerely regret that the level of warmth and attentiveness did not consistently meet your expectations. Your feedback has been shared with our management team to reinforce service standards and further enhance guest engagement and hospitality. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back and provide an even more seamless and heartfelt experience in the future. Regards Pullman Maldives Team