马尔代夫马穆塔铂尔曼全包度假酒店 5 星

Dear Mr. J., Warm greetings from Pullman Maldives Maamutaa! Thank you very much for sharing your kind feedback following your recent stay with us. We are delighted to know that you had an excellent overall experience and that our services—from transportation, housekeeping, and medical support—met your expectations. Your thoughtful recognition of Iris, along with our clinic doctor and nurse, is truly appreciated. It is also wonderful to hear that our efforts towards sustainable development and environmental protection resonated with you. Thank you once again for choosing us and for being a valued Accor Classic member. We look forward to welcoming you back for another memorable stay in the near future. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. F., Greetings! Thank you for your kind feedback. We are delighted to know your stay was filled with great enjoyment and unforgettable memories. It was a pleasure having you with us, and we look forward to welcoming you back again soon. Best Regards, Manashi Borah Guest Experience Manager PULLMAN MALDIVES MAAMUTAA

Dear Hongxin J., Greetings! Thank you very much for sharing your wonderful feedback. We are truly delighted to know that you had such a comfortable and satisfying experience with us. It is especially rewarding to hear that you enjoyed the food and drinks and that our service met your expectations. Your kind words are a great motivation for our entire team to continue delivering memorable experiences to all our guests. We sincerely appreciate your support and look forward to welcoming you back again for another exceptional stay. Regards Guest Experience Team

Dear Sicheng L., Warm greetings from the team, and thank you very much for taking the time to share your detailed feedback following your stay with us. We are truly pleased to know that you appreciated the spacious rooms, the room design, and the wide variety of high-quality food. Your kind words are encouraging and are shared with our culinary and housekeeping teams. At the same time, please accept our sincere apologies for the aspects of your experience that did not meet your expectations. We regret the inconvenience caused by the surrounding vegetation affecting the sunrise rooms, as well as the service gaps you encountered during your stay. Your comments regarding the lack of activities during rainy days are well noted, and we understand how disappointing it can be when weather-related cancellations leave limited alternatives. This is valuable feedback as we work on enhancing indoor and all-weather experiences for our guests. We are also sorry to learn about the challenges you faced with the concierge support and the app communication. Having multiple team members respond without continuity is certainly not the experience we strive to provide, and we regret the misunderstanding regarding the photo service booking. Your feedback on improving the app functionality, buggy availability, and waiting times has been shared with the relevant departments for review and corrective action. Thank you especially for recognizing Shanti for her enthusiasm, responsibility, and willingness to assist you during your vacation. It is always rewarding to know when our team members make a positive difference, and we will be sure to pass along your appreciation to her. We regret that your experience at Malé Airport and the domestic flight lounge did not reflect the level of comfort and attentiveness expected. Your suggestions regarding air-conditioning, refreshments, and service attitude are duly noted and will be shared with our partners for improvement. We are, however, glad to know that the speedboat transfer was smooth and that you felt welcomed once you arrived on the island and were assisted by our front desk team. Once again, thank you for sharing both your positive impressions and your concerns. Your feedback is invaluable in helping us improve our services, and we truly hope to have the opportunity to welcome you back in the future for a more seamless and memorable experience Regards Guest Experience Team

Dear Qionglu W., Greetings! Thank you very much for taking the time to share your detailed feedback with us. We truly appreciate your comments, as they help us identify areas where we can further enhance the guest experience. We would like to kindly clarify that our resort does not provide a dedicated butler service. However, we do have a Chinese-speaking guest relations host available to assist our Chinese-speaking guests with general support and coordination during their stay. That said, we sincerely regret that your interaction did not meet expectations. Your feedback regarding the welcoming approach has been duly noted and shared with the concerned team for immediate improvement and retraining. We are pleased to learn that you found our restaurant team friendly and our housekeeping colleagues excellent. Your kind words will certainly be shared with them as encouragement. Regarding the shuttle service, we regret any inconvenience caused by the waiting time. Your feedback has been noted, and we will review our internal scheduling to ensure smoother and more efficient transportation around the resort. We also acknowledge your comments about the limited number of activities. Please be assured that we are continuously reviewing and refreshing our activity offerings to provide a more engaging and diverse experience for our guests. Concerning the domestic flight arrangements, we would like to share that flight schedules are received directly from our domestic carrier, Maldivian. Based on the confirmed schedules provided, we coordinate transfers to ensure the best possible connections for our guests. We regret the extended waiting time you experienced at the lounge on arrival and departure and truly appreciate your understanding, as these schedules are subject to operational and weather-related factors beyond our direct control. Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more seamless and enjoyable stay. Regards Guest Experience Team