Mercure Maldives Kooddoo Resort 4 gwiazdki

Dear Mr. S., Thank you very much for taking the time to share such a detailed review of your stay at Mercure Maldives Kooddoo Resort. We truly appreciate both your kind words and your constructive feedback. We are delighted to read that you felt well cared for from the very beginning of your journey and that our team - including Khan, our bar and restaurant colleagues, housekeeping, and the evening entertainment team - contributed positively to your experience. Your recommendation of villa and your compliments regarding our culinary offerings, especially the variety and quality of our dinners and desserts, are very rewarding for us and will be shared with the teams concerned. At the same time, we sincerely regret the shortcomings you experienced. Please accept our apologies for the the inconvenience caused and your comments are well noted and are already being addressed as part of our ongoing improvement plans. Most importantly, we deeply regret the way the situation regarding your early departure and relocation was communicated and managed. While the decision was driven by technical challenges beyond our control, we fully acknowledge that the lack of clear information, consultation, and alignment with your expectations caused frustration and disappointment. Your feedback regarding crisis management and guest communication is extremely valuable, and we are actively working to strengthen our processes to ensure better transparency, coordination, and guest involvement should such situations arise in the future. We truly appreciate your honesty, your recommendation of our resort and the Maldives as a destination, and your hope to return. It would be a genuine pleasure to welcome you back and to ensure that your next stay with us is seamless and fully meets your expectations from start to finish. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Shalend C, Thank you very much for sharing such a wonderful review and for high rating of your stay with us. We are truly honored that you chose Mercure Maldives Kooddoo Resort to celebrate your 25th wedding anniversary. It is a pleasure to know that you and your wife had an incredible experience and were able to enjoy every moment, day and night. Your kind words mean a great deal to our entire team and are a true motivation for us. We sincerely appreciate your recommendation and would be delighted to welcome you back in the future for another special celebration or simply to create more memorable moments in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Marzorati M, Thank you very much for sharing such a fantastic review and for rating your stay with us so highly. We are truly honored that Mercure Maldives Kooddoo Resort was part of your family holiday in the Maldives. It is wonderful to read that you enjoyed our service, the beautiful coral reef, and the intimate, exclusive atmosphere of the resort. Your kind words about our Front Desk team and your special mentions of Dimal, Thiloma, and Chef Deepak mean a great deal to us and will be proudly shared with them. Making our guests feel at home and genuinely cared for is at the heart of what we do. While an electrical outage is certainly one of the most challenging situations for any resort, we are grateful for your understanding and pleased to know that the situation was handled swiftly and smoothly, and that the relocation and villa upgrade helped turn the experience into a positive one. Thank you once again for your trust, your generous feedback, and your recommendation. We would be delighted to welcome you and your family back in the future for another unforgettable stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Caroline A, Thank you so much for your wonderful review and for your enthusiastic recommendation. We are absolutely delighted to know that you enjoyed such a relaxing stay and experienced Mercure Maldives Kooddoo Resort as a true slice of paradise. It is especially rewarding to hear that our team made you feel genuinely cared for and helped make your holiday memorable. Your kind words perfectly reflect the spirit of service we strive to deliver every day. We are also very pleased that you enjoyed our spa - thank you for highlighting it as a must-visit. We truly appreciate your feedback and your trust, and we sincerely hope to welcome you back again in the future for another beautiful and relaxing escape in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear John S, Thank you for taking the time to share your feedback. We are very sorry to read about your disappointment and the concern you felt regarding your diving experience. This is certainly not the impression or experience we wish any of our guests in Mercure Maldives Kooddoo. Guest safety, transparency, and trust are extremely important to us. We take any comments related to diving operations and pricing very seriously. Our dive center follows established safety standards, and all activities, equipment, and procedures are subject to regular checks and professional guidelines. Pricing is structured and communicated in advance; however, we acknowledge that any misunderstanding or lack of clarity can understandably cause frustration, and for this we sincerely regret. Your comments have been shared with our senior management and dive operations team for review, particularly regarding communication and clarity prior to booking, so we can ensure that information is always explained clearly and consistently. We appreciate you bringing this to our attention, as feedback like yours helps us improve our processes and guest communication. Should you wish to discuss your experience further, we would welcome the opportunity to do so directly. Kind regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort