巴黎东玛玛谢尔特酒店 2 星

客户意见评级 (ALL 评级) 4.3/5 1,567 评论

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109 Rue De Bagnolet, 75020 巴黎, 法国

描述

酒店其他优惠

  • 原创玛玛，风格独具特色

  • 色彩缤纷、令人愉悦的设计

  • 舒适的屋顶

  • 位于一楼的餐厅

  • 酒店设有 3 间会议室

我们的客房

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酒店位置

巴黎东玛玛谢尔特酒店

109 Rue De Bagnolet
75020 巴黎
法国

GPS:48.859735, 2.402793

电话
传真 +33 1 43 48 48 49

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

MAMA RESTAURANT PARIS EAST

Don't miss the ground floor restaurant with its simple family plates. Meet in the restaurant or on the rooftop terrace during nice weather.

预订

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  1,567 评论

TripAdvisor 评级  4.0/5  2,451 评论

Great stay. Lively and fun

Tripadvisor 评级 5.0/5

markogib 经 TripAdvisor 认证的评论

Visited for a long weekend. Rooms clean well Looked after with everything we needed. Breakfast a spectacular feast. And beyond this the bar at night was lively fun and everyone was having a greattime. Food good. DJ playing tunes everyone up for dancing and fun. Staff looked after us. Very happy. Thank you.

Unfair change to cancellation policy & unresolved charge

Tripadvisor 评级 1.0/5

Qun C 经 TripAdvisor 认证的评论

I had a very disappointing experience with Mama Shelter Paris East due to an unfair change to my booking’s cancellation policy. On 10/29, I booked a room for 11/22–11/30. At the time of booking, the reservation was fully refundable, as clearly stated in the confirmation. On 11/1, I briefly modified the booking to 11/23–11/30. The booking remained fully refundable. Later that same day, I changed the booking back to the original dates (11/22–11/30). During this modification, the hotel unilaterally changed the cancellation policy to a more restrictive, non-refundable policy, without any clear or prominent notice at the time of the change. I made my booking decisions in reliance on the original fully refundable cancellation terms. Changing the cancellation policy mid-booking, without clear disclosure, is not acceptable. I contacted the hotel more than 10 days before check-in to cancel. Only then was I informed of the new cancellation policy. This is particularly concerning because the hotel’s own website still indicated that bookings were cancellable up to one day before check-in. Despite this, the hotel charged me €1,085.03, and the issue remains unresolved. This experience reflects unfair and non-transparent market practices, and I would strongly caution other guests to carefully monitor any booking changes and cancellation terms.

Hello, Thank you for taking the time to share your experience with us. After carefully reviewing your reservation, we would like to clarify the following points. While your initial booking and first modifications were made under flexible cancellation conditions via Booking.com, the modification completed on November 1—when the dates were reverted to November 22–30—was subject to the cancellation policy in effect at that time, which was more restrictive. You requested a date change despite the reservation being non-modifiable. Unfortunately, we were fully booked for the alternative dates proposed. As we did not receive any further response from you, the payment was processed in accordance with the applicable terms and conditions. We regret any confusion this may have caused; however, we confirm that all conditions were correctly applied. Please do not hesitate to contact us should you need any additional information. Best regards, Juliette

Very poor

Tripadvisor 评级 1.0/5

Brooke P 经 TripAdvisor 认证的评论

Very loud at night not a good location , pillows not clean , and staff walk. In your room whenever they want ?? I wouldn’t recommend to anyone

Hello, That’s definitely not the kind of stay we wanted you to have ! MAMA SAYS SORRY We’re truly sorry that your experience did not fit your excpectations. We’ve already shared your feedback with our team so we can fix what went wrong. We’d love the chance to show you that Mama can be wild and respectful, fun and comfy. Maybe one day you’ll come back and see us in a better light. We are sending you hugs and apologies. Best, Juliette

Funky hotel with the friendliest staff

Tripadvisor 评级 5.0/5

Tina S Friends getaway - 经 TripAdvisor 认证的评论

Booked Mama Shelter based on reviews and the fact it was good value. The hotel is great - very modern, very hip and a great vibe. The rooms are simple but comfy and clean and who doesn’t want a stormtrooper mask on their headboard. The staff however are fantastic. Probably the nicest staff I’ve ever come across - super helpful, kind and friendly. Hotel is slightly out of the way but easily accessible via metro and/or bus. It was nice staying in a non touristy neighbourhood. Highly recommend.

Hi Tina, Thank you so much for choosing Mama based on the reviews—and for sharing such a great one yourself! MAMA loves that you enjoyed the vibe, the rooms, and of course… the Stormtrooper mask — because who doesn’t need a little Star Wars in their life? Our team will be super happy to hear they made your stay extra special — they really are the heart of MAMA! We understand your comment about being a little out of the way, but that just means you get the authentic Paris experience, right? Can’t wait to welcome you back to your new favorite Parisian spot! MAMA LOVES YOU

Great design & staff.

Tripadvisor 评级 5.0/5

SAOIRM Couples - 经 TripAdvisor 认证的评论

Great hotel - beautifully designed and lit. Rooms big for Paris. We had dinner on the first night at the restaurant/bar. Lovely food and a DJ playing classics at just the right volume. The thing that is really special about the hotel though is the cool, laidback atmosphere and the engaging, friendly, intelligent, funny staff. Would def stay again.

Thank you so much for your fantastic feedback! We’re thrilled you enjoyed the design, the vibe, and especially the team — they truly make MAMA what it is. Glad you loved the dinner and the tunes too; we believe great food and music set the perfect mood. We can’t wait to welcome you back for another stay — same cool atmosphere, same friendly faces. MAMA ❤ SAOIRM

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其他网络用户评价我们的酒店

  • 500 评论 8.1/10 位置
  • 1,135 评论 6.7/10 房间
  • 1,247 评论 8.5/10 服务
  • 9 评论 8.5/10 上网
  • 629 评论 7.7/10 食物
  • 618 评论 9.2/10 氛围
  • 599 评论 6.8/10 舒适度
  • 580 评论 8.7/10 早餐

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