玛玛谢尔特巴黎东酒店 2 星

客户意见评级 (ALL 评级) 4.2/5 1,811 评论

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109 Rue De Bagnolet, 75020 巴黎, 法国

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酒店其他优惠

  • 首家营业的历史悠久的玛玛酒店

  • 色彩缤纷、愉悦快乐的设计

  • 舒适的屋顶

  • 一楼的比萨店

  • 提供 3 间工作室（会议室）

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酒店位置

玛玛谢尔特巴黎东酒店

109 Rue De Bagnolet
75020 巴黎
法国

GPS:48.859735, 2.402793

电话
传真 +33 1 43 48 48 49

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

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我们的客人评论

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ALL 评级  4.2/5  1,811 评论

TripAdvisor 评级  4.0/5  2,425 评论

Great customer service and a spectacular hotel experience in Paris

Tripadvisor 评级 5.0/5

kajelks 经 TripAdvisor 认证的评论

I'd like to give Laëtitia MASMONDET Assistant Front Office Manager MAMA SHELTER PARIS EAST a huge shout out for fantastic customer service. Her attention to our needs was impressive. Mama Shelter Paris East is a hidden gem in the 20th arrondissement and our go to spot. They are friendly and the pillows and bed are fantastic as jet lag kicks in. The breakfast in the morning is absolutely a highlight.

Hello! Wow, thank you so much for the kind words! We’re so happy to hear that your experience at Mama Shelter Paris East was exceptional, and we’ll be sure to pass along your special shout-out to Laëtitia! We’re also glad to hear you enjoyed the comfy beds and the breakfast – we know how important it is to start the day right, especially after a long flight. It’s fantastic to have you as part of the Mama family, and we can’t wait to welcome you back for your next visit to Paris! Thanks again for sharing your experience. Until next time! ✨💫 MAMA LOVES YOU

Style over substance

Tripadvisor 评级 2.0/5

Alice I 经 TripAdvisor 认证的评论

Stayed here for the second time, and it’s totally changed- really disappointing experience that was meant to be for a celebratory birthday weekend. Now feels like it’s style over substance and the focus is on the restaurant and bar at the weekend rather than the hotel. Long wait to check in and only one flustered staff member left to deal with a really long queue including people complaining. A really poor breakfast experience with no free tables, no plates, bowls and limited food. On the first day I had cereal out of a glass as there were no bowls and then was told there wasn’t a single spoon, as they were all in the dishwasher. It seemed really short staffed with staff who couldn’t keep up with the number of people at breakfast. I understand it sometimes get busy but the hotel should be able to run at capacity. I Recommend going to one of the local places instead for better value, and better coffee. Poorly stocked room- needs a kettle if you have to wait fifteen minutes for a coffee at breakfast. Hanging light broken and on the floor leading to a dimly lit space. Comfy bed though which was the one plus. The roof bar which was meant to be a highlight wasn’t great. No music, the furniture was very wet and the service was extremely slow considering we were only one of three tables there. Staff too busy chatting and on their phones to take our order, telling us to wait. The best thing about the stay was the area. Whilst a bit further away from the centre, lots of really nice cafes and bars near Gambetta and Alexandre Dumas- and great to see a different part of Paris.

Hello, Thank you for taking the time to share your feedback, and we’re truly sorry to hear that your recent stay was disappointing, especially for a special occasion. We understand your frustration, and it’s clear we missed the mark on several aspects of your experience. We take your comments about the check-in process, breakfast service, and room conditions seriously. A long wait at check-in and the issues with breakfast, such as the lack of tables, bowls, and spoons, are absolutely not the standard we aim to provide, and we’ll be looking into these areas to ensure they’re addressed. We understand how important it is for everything to run smoothly, especially during busy times. We also appreciate your feedback about the roof bar and room, and we’ll make sure to investigate these issues. The broken light and the lack of certain amenities are certainly not acceptable, and we will take steps to fix these problems immediately. It’s great to hear that you enjoyed the local area—Gambetta and Alexandre Dumas have some fantastic spots to explore, and we’re glad that was a highlight of your trip. Thank you again for your detailed feedback. We hope you’ll give us another chance to show you the true Mama experience during your next visit. We’re committed to making improvements and ensuring your next stay is much more enjoyable. MAMA LOVES YOU

Great hotel for exploring Paris.

Tripadvisor 评级 5.0/5

LorxGriff 经 TripAdvisor 认证的评论

Great hotel for a trip to Paris with friends. Staff were friendly and always available. Breakfast was the best I've ever had. Honestly, there was everything you could possibly want. The rooms were clean and as described with very comfortable beds. Restaurant and bar were very busy on Friday and Saturday night so getting served took its time. Tip, get a couple of drinks at a time. Despite the noise downstairs as soon as you leave that area to head up to the rooms you can't hear a thing. Would highly recommend this hotel.

Hello LorxGriff, Thank you so much for the wonderful feedback! 😊 We're thrilled to hear that you had such a great time staying with us and that the staff, breakfast, and rooms made your trip to Paris even better! We also appreciate the tip about the bar – it can definitely get lively on the weekends, but we're glad the rooms offer a peaceful escape once you're ready to rest. We’ll make sure to pass your comments on to our team. Thanks again for the recommendation, and we hope to welcome you back next time you’re in Paris! 🍸✨ MAMA LOVES YOU

Very sad breakfast experience

Tripadvisor 评级 2.0/5

P2661SHsamw Friends getaway - 经 TripAdvisor 认证的评论

Many years already coming to mama shelter but this time was very disappointing. The once amazing breakfast was replaced by a very sad version: no eggs to boil, no orange juice machine anymore,… but worst of all: all tables were dirty and used, nobody was cleaning them. The breakfast was empty, people were waiting at every booth: No bread, no warm dishes, no coffee.. all was empty. No clean plates and bowl available as well. After asking a few times (the one person that was there behind the bar said: my colleague will bring it. Waiting another 10m and 10 (only) came and were placed next to the hot buffet (which was empty). This was at 10h. Everybody was complaining, people were waiting to have a table being cleaned. Terrible. This is not the service you accept. Sorry but it would have been better to eat outside.

Hello! Thanks for taking the time to share your feedback, even though it wasn’t the experience you expected. We’re really sorry your breakfast didn’t meet the high standards you’ve come to enjoy with us. We totally understand your frustration, especially after many visits. The issues with the food, dirty tables, and the wait for service are definitely not up to our usual standards, and we’re addressing them right away to make sure it doesn’t happen again. We really hope you’ll give us another chance to show you the true Mama experience next time. Again, we’re sorry for the disappointing experience, and we appreciate you bringing it to our attention. Looking forward to welcoming you back soon, MAMA LOVES YOU

Ignored after being wrongly overcharged. Still no refund.

Tripadvisor 评级 1.0/5

TonyFarhadMussonCoop 经 TripAdvisor 认证的评论

We stayed here with family (Cooper family, 16-18 September) in September. We prepaid. The hotel wrongly charged us again on departure. I’ve been writing several times and have been completely ignored. We were served by Nawal. We have written to Miriam Arpinon, Zohra Atek, and the manager - as Nawal suggested. We have still not received the correct refund - as explained in our emails and even though we have sent evidence we are being ignored. We request a reply and some compensation please.

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其他网络用户评价我们的酒店

  • 430 评论 7.3/10 位置
  • 1,134 评论 5.8/10 房间
  • 1,227 评论 7.8/10 服务
  • 13 评论 7.4/10 上网
  • 676 评论 7.7/10 食物
  • 598 评论 9/10 氛围
  • 571 评论 8.9/10 早餐
  • 565 评论 6.1/10 舒适度

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