마마 쉘터 파리 이스트 2성

고객 평점 (ALL 평가) 4.2/5 1,516 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
마마 쉘터 파리 이스트 - Image 1
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마마 쉘터 파리 이스트 - Image 3
마마 쉘터 파리 이스트 - Image 4
109 Rue De Bagnolet, 75020 파리, 프랑스

호텔설명

호텔 추가 정보

  • 역사 깊은 마마, 최초로 오픈

  • 밝고 컬러풀한 디자인

  • 아늑한 옥상

  • 1층 피자니아

  • 스튜디오 3개(회의실) 이용 가능

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호텔 위치

마마 쉘터 파리 이스트

109 Rue De Bagnolet
75020 파리
프랑스

GPS:48.859735, 2.402793

전화
팩스 +33 1 43 48 48 49

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.2/5  1,516 리뷰

TripAdvisor 평가  4.1/5  2,438 리뷰

Amazing experience !

트립어드바이저 평점 5.0/5

El A TripAdvisor 인증 리뷰

The hotel is very good and every one in the staff was wonderful and helpful. I do recommend going up to the rooftop and enjoying a nice refreshing drink up there. We had a slight issue with our room (fixed temperature in the shower), and even though this didn't seem to be resolved (or we didn't figure it out), every staff member we talked to about it made sure that the technical staff would know about it. You can ask to borrow an iron, as well as plates/cutlery, which is very nice.

Poor service and terrible food

트립어드바이저 평점 1.0/5

Mark A 비즈니스 - TripAdvisor 인증 리뷰

We ate in the restaurant and had average service and terrible food. I had to send mine back and waiter said he thought it had been reheated from lunchtime. My colleague had ribs that he left as they were pink. We told the waiter but he offered no solution. We were told that we couldn’t have a drink at the table as they needed it for another booking, we weren’t even offered dessert. We were told we could get a drink at the bar where we had to wait for ages as they seemed under staffed. Wouldn’t go again

Hello Mark🙂 ! MAMA would like to thank you for taking the time to write to us following your stay with us. We are sorry that the service and performance did not live up to your expectations 😥. Please accept our sincerest apologies. Mama Shelter Hotels are eager to offer you the best quality of service for your stays, therefore, your feedback is very valuable 💕!!! Rest assured that MAMA will do everything in its power to improve the quality of the services mentioned 🥰 Once again, our MAMA TEAM thanks you for your comments and hopes to regain your trust during a future stay 😊!!!! We hope to see you again at MAMA, in Paris or at another MAMA anywhere in the world 🗺! MAMA LOVES YOU ❤

Same as usual except the restauration expérience

트립어드바이저 평점 4.0/5

villa k TripAdvisor 인증 리뷰

We have always enjoyed staying here, but unfortunately, this time, our experience was overshadowed by the behavior of the restaurant manager. Despite the restaurant being almost empty, he insisted on seating us at the smallest table available. When we politely requested a better table, he declined in a dismissive and unprofessional manner, claiming the restaurant was very busy—even though it clearly wasn’t. Throughout the evening, the manager stared at us for no apparent reason, which made us feel extremely uncomfortable, as if we had done something wrong. Thankfully, Tila made our evening more pleasant with her excellent service, but the manager’s attitude seriously impacted our overall experience. Hospitality should make guests feel welcome, and unfortunately, this was not the case.

Thank Sir for joining us in our restaurant on Monday January 20th . I'm very sorry to hear that our service didn't match your expectation. We are doing our best to please all our guest's request, sorry if we were unable to make it happend this time. We are looking forward to welcoming you again Mama Loves You ✨ Nicolas Mourier - F&B Director

Great customer service and a spectacular hotel experience in Paris

트립어드바이저 평점 5.0/5

kajelks TripAdvisor 인증 리뷰

I'd like to give Laëtitia MASMONDET Assistant Front Office Manager MAMA SHELTER PARIS EAST a huge shout out for fantastic customer service. Her attention to our needs was impressive. Mama Shelter Paris East is a hidden gem in the 20th arrondissement and our go to spot. They are friendly and the pillows and bed are fantastic as jet lag kicks in. The breakfast in the morning is absolutely a highlight.

Hello! Wow, thank you so much for the kind words! We’re so happy to hear that your experience at Mama Shelter Paris East was exceptional, and we’ll be sure to pass along your special shout-out to Laëtitia! We’re also glad to hear you enjoyed the comfy beds and the breakfast – we know how important it is to start the day right, especially after a long flight. It’s fantastic to have you as part of the Mama family, and we can’t wait to welcome you back for your next visit to Paris! Thanks again for sharing your experience. Until next time! ✨💫 MAMA LOVES YOU

Style over substance

트립어드바이저 평점 2.0/5

Alice I TripAdvisor 인증 리뷰

Stayed here for the second time, and it’s totally changed- really disappointing experience that was meant to be for a celebratory birthday weekend. Now feels like it’s style over substance and the focus is on the restaurant and bar at the weekend rather than the hotel. Long wait to check in and only one flustered staff member left to deal with a really long queue including people complaining. A really poor breakfast experience with no free tables, no plates, bowls and limited food. On the first day I had cereal out of a glass as there were no bowls and then was told there wasn’t a single spoon, as they were all in the dishwasher. It seemed really short staffed with staff who couldn’t keep up with the number of people at breakfast. I understand it sometimes get busy but the hotel should be able to run at capacity. I Recommend going to one of the local places instead for better value, and better coffee. Poorly stocked room- needs a kettle if you have to wait fifteen minutes for a coffee at breakfast. Hanging light broken and on the floor leading to a dimly lit space. Comfy bed though which was the one plus. The roof bar which was meant to be a highlight wasn’t great. No music, the furniture was very wet and the service was extremely slow considering we were only one of three tables there. Staff too busy chatting and on their phones to take our order, telling us to wait. The best thing about the stay was the area. Whilst a bit further away from the centre, lots of really nice cafes and bars near Gambetta and Alexandre Dumas- and great to see a different part of Paris.

Hello, Thank you for taking the time to share your feedback, and we’re truly sorry to hear that your recent stay was disappointing, especially for a special occasion. We understand your frustration, and it’s clear we missed the mark on several aspects of your experience. We take your comments about the check-in process, breakfast service, and room conditions seriously. A long wait at check-in and the issues with breakfast, such as the lack of tables, bowls, and spoons, are absolutely not the standard we aim to provide, and we’ll be looking into these areas to ensure they’re addressed. We understand how important it is for everything to run smoothly, especially during busy times. We also appreciate your feedback about the roof bar and room, and we’ll make sure to investigate these issues. The broken light and the lack of certain amenities are certainly not acceptable, and we will take steps to fix these problems immediately. It’s great to hear that you enjoyed the local area—Gambetta and Alexandre Dumas have some fantastic spots to explore, and we’re glad that was a highlight of your trip. Thank you again for your detailed feedback. We hope you’ll give us another chance to show you the true Mama experience during your next visit. We’re committed to making improvements and ensuring your next stay is much more enjoyable. MAMA LOVES YOU

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그 외 웹 사용자 평가 등급

  • 437 리뷰 8/10 위치
  • 1,086 리뷰 6.1/10 객실
  • 1,235 리뷰 8.1/10 서비스
  • 12 리뷰 6.5/10 인터넷 가격
  • 675 리뷰 7.6/10 레스토랑
  • 608 리뷰 9.1/10 분위기
  • 559 리뷰 8.5/10 조식
  • 551 리뷰 6.4/10 안락함

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