诺富特驿马吉卡科波利酒店 5 星

客户意见评级 (ALL 评级) 4.1/5 1,386 评论

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诺富特驿马吉卡科波利酒店 - Image 1
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30 31 Sangdewadi, 驶离孟买到普纳高速公路, 科波利到巴利公路喀拉普段, 410203 科波利, 印度

描述

酒店其他优惠

  • 毗邻印度最受欢迎的主题公园之一 - 驿马吉卡主题公园

  • 酒店地理位置优越，毗邻驿马吉卡主题公园和驿马吉卡水上乐园。

  • 酒店设有专门的活动和娱乐管理团队。

  • 设有融合菜系高级餐厅和酒店内休闲酒吧。

  • 入住酒店，获得如梦如幻，宛若梦境的终极体验。

我们的客房

酒店位置

诺富特驿马吉卡科波利酒店

30 31 Sangdewadi, 驶离孟买到普纳高速公路, 科波利到巴利公路喀拉普段
410203 科波利
印度

GPS:18.767, 73.280667

电话
传真 +91 2192 712 689

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

THE SQUARE

Square 菜单精选优质食材，用心烹制，可满足各种口味需求。我们酒水专家从世界各地精选各式美酒佳酿，为您带来高层次的享受。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.1/5  1,386 评论

TripAdvisor 评级  4.4/5  1,910 评论

卓越奖 2024

Family stay with great food, views, and service

Tripadvisor 评级 5.0/5

Naveen K 经 TripAdvisor 认证的评论

Our family had an excellent stay at Novotel Imagicaa. The buffet dinner and breakfast offered a wide variety of dishes, and the restaurant service was prompt and friendly. For our daughter’s birthday, the staff decorated the room and arranged interconnected rooms for our family, making our stay very comfortable. The hotel features a swimming pool with a separate baby pool, which our child enjoyed a lot. The view from our room was fantastic, with direct views of the Imagicaa rides. The only issue was that the hotel’s phone number was not working, making it difficult to reach them directly; we had to contact Accor global support to resolve our queries. Overall, it was a wonderful family experience with great food, service, pool facilities, and views, and once the contact issue is fixed, it will be an ideal choice for families visiting Imagicaa

NO RESPONSE ON PHONE OR BY EMAIL

Tripadvisor 评级 1.0/5

rak9997 经 TripAdvisor 认证的评论

The phone number of the hotel is unreachable. Called several times and there was no response . Even try to contact through email but there was no response. It is difficult to contact this hotel for booking a room.

Disappointing Stay at Novotel Imagicaa Khopoli - Below Expectations for Accor Members

Tripadvisor 评级 2.0/5

VidhiD36 经 TripAdvisor 认证的评论

My partner and I recently stayed at Novotel Imagicaa Khopoli as Accor members, and unfortunately, our experience fell well short of the standards we've come to expect from the Novotel brand. **The Good:** The hotel's location is genuinely spectacular, offering a unique view of the Imagicaa theme park. Watching the rides in action from the property creates an exciting atmosphere, and this remains the highlight of our stay. The check-in process was straightforward and efficient. **The Disappointing Reality:** *Rooms - Claustrophobic and Poorly Maintained:* Our room felt more like a cell than a comfortable retreat. With no balcony access and no windows for ventilation, the space was stuffy and claustrophobic. Cleanliness was subpar, and the room itself was very basic, lacking the comfort one expects from a Novotel property. *Room Service and Amenities - Shockingly Inadequate:* Essential items were missing from our room, including bottled water, slippers, and even towels. The kettle was filthy and unusable, while the hair dryer didn't work at all. These aren't luxury requests but basic hospitality standards that simply weren't met. *Food - Repetitive and Uninspiring:* We opted for the full board meal plan, which proved to be a regrettable decision. The food was disappointingly repetitive, with the same dishes reappearing across different meals under different names. There was minimal variety, and the overall quality didn't justify the meal plan cost. *Service - Indifferent and Unresponsive:* The staff seemed disengaged, with no warm greetings or genuine hospitality. When we raised our concerns with Mr. Kunal and Mr. Jitendra, their response was dismissive, showing little interest in addressing our issues. The checkout process took nearly an hour, adding insult to injury. *False Advertising:* Display boards throughout the hotel advertised various activities, but when we inquired, we were told none were actually happening. This felt misleading and added to our disappointment. *Sleep Disruption:* Loud music blared through the property at 7 AM, abruptly ending any chance of a peaceful morning. This showed complete disregard for guest comfort. **The Accor Member Experience - Non-existent:** Despite informing the staff that we were Accor members, we received no recognition, benefits, or special consideration. Our loyalty to the brand seemed to mean nothing at this property. **Final Verdict:** This was a thoroughly disappointing experience that falls far below Novotel's usual standards. Between the poor room conditions, substandard service, repetitive food, and complete indifference to guest concerns, I cannot recommend this property. The stunning view of Imagicaa simply cannot compensate for such fundamental failures in hospitality. Unless significant improvements are made to service standards, room maintenance, and staff training, I'd suggest looking at alternative accommodations in the area. **Would I return?** No. **Would I recommend?** Only if you're solely interested in the theme park view and have very low expectations for everything else.

Good hotel recommendated for stay

Tripadvisor 评级 5.0/5

Flyer06830199051 经 TripAdvisor 认证的评论

Good hotel Good service given by mangesh palve and kishore patil clean room Good room amenities courteous staff over all Good hotel recommended for stay

Dear Guest , Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated the service provided by our staff, particularly Mangesh Palve and Kishore Patil. Your kind words inspire us to maintain our high standards of cleanliness and hospitality. Goodbye, Anil Chavan General Manager, Novotel Imagicaa Khopoli

Best to get married here

Tripadvisor 评级 3.0/5

147eurekai 经 TripAdvisor 认证的评论

Very dismal front desk experiences both at checking and terrible at checkout grumpy staff At checkout staff was best described as stern wanted my credit card first and printed bill later Room allocated was too noisy Suggest when you have wedding parties block business guests in upper floors away from noise Some challenges with food No thank you no feedback about the stay when I asked stapler just abruptly handed it rather than staple it Common sense is not common

Dear Guest , Thank you for your feedback regarding your recent stay at Novotel Imagicaa Khopoli. We sincerely apologize for the experience you had at the front desk during both check-in and check-out. Your comments regarding the demeanor of our staff will be taken into consideration for future training. We regret that the room allocated did not meet your expectations due to noise levels, and we appreciate your suggestion regarding room assignments during wedding events. Additionally, we acknowledge your concerns about food service and staff interactions, and we will address these issues internally to enhance our guest experience. Thank you for your valuable insights. Kind regards, Anil Chavan General Manager, Novotel Imagicaa Khopoli

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其他网络用户评价我们的酒店

  • 416 评论 8.9/10 位置
  • 1,282 评论 7.6/10 房间
  • 4,248 评论 9/10 服务
  • 22 评论 6.6/10 上网
  • 2,080 评论 9.1/10 食物
  • 625 评论 7.3/10 清洁度
  • 531 评论 9.1/10 早餐
  • 64 评论 9.5/10 酒吧和饮品

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。