索菲特孟买 BKC 酒店 5 星

Excellent Stay with lavish breakfast options! There was hassle during the booking with DGM and Executive and once I thought I will never visit your properties again. Please re-consider on training and keep them updated with services on your website too as they are not aware and keep on arguing. But the hotel and amenities with breakfast won the battle.

Their service is very poor and too slow you call for something you will get in 30 min you ask for room cleaning that will be done after 1 hr in this covid situation also they don't offer clean rooms there are finger prints of previous guests which stayed in room floor is dirty spread at breakfast in not upto mark as per the brand all in one it's a mental harassment staying here

Because of the pandemic, room tariffs were extremely cost effective. Service was good. Not over the top. Had a goof up on my 1st night when i went to dine in. The staff said 4 course dinner was complimentary. I ordered, ate and went back to my room v happy. A call comes from the restaurant and they say it was an error, and i will be billed for my soup. How could i say no? But such errors with so less guests staying at the hotel doesnt speak too high of the brand

Service otherwise was good, except that the drinking water given in plastic bottle was of bad quality and we were not provided proper glass glasses & Ice for use. Also the Radio stations were not catching on the Bose system. And there was no Coffee provided to use thru the Coffee Maker.

I and my wife checked-in ON 23rd December 2020 straight from ASIAN HEART HOSPITAL. Our booking was handled very nicely by URVI till checkout on 12th January 2021 evening. The breakfast buffet staff were very helpful as i was supposed to eat certain food after my major heart operation. The rooms were nice and clean and housekeeping staff were very helpful. the front office staff and the security people were very polite. next time when visiting Mumbai, I will definitely book Sofitel BKC

The opera suite was booked but they allotted a junior suite and were trying to charge me for the opera they rectified the same after 25 minutes Ruhi and Urvi unprofessional. Need a call from a senior p

Nice hotel, good service, location is convenient, the room was large enough, the room service was excellent with great quality and quality of food, breakfast buffet is truly amazing, a very nice hotel to stay

This is a great hotel at Mumbai, I was one of the first customer 8 years ago, when the hotel opened. Since then, I am staying there every time I am going to Mumbai. It is really handy, only 15 minutes from the airport "when trafic is good", BKC is a very quiet area. The personals are very friendly and useful. I recommend this hotel.

Sofitel has always been my first choice of hotel when i visit mumbai. The crew and services are still excellent however cleanliness of the room needs improvement. The room is dusty and has a stale smell.

Stayed at this hotel with some mates. Hotel was of very good standard but however the restaurant and out sourced company that are part of it are very appalling and disrespectful they need to be fired.

Great staff, great food, especially Jyran with a nice terrasse. Rooms are large and the bed is amazing. Massage was great, Dyvia had magical hands. I've been going to this Sofitel for 5 years, twice a year and have never been disappointed.

In general I am satisfait about my stay, BUT I got very disappointed when I asked to stay one night more and pay same price which I had paid. The answer was negative, they asked me almost double rate, then I decided to check-out. When they seen I was with my luggage ready after 5 minutes, they offered me better price in order to convince me to stay, BUT FOR ME WAS TIMEOUT. I moved to another 5 stars hotel nearby airport. I think I will not return at Sofitel Mumbai in the future.

the service was amazing and the food and breakfast was amazing with many variety of food both veg and non veg, i love this hotel bcz of location. i am staying in hotel every time my visit to bkc since last 9years . also this time i missed mr parag shah a lot.

For people on a business tri0p to Mumbai, Sofitel is ideally located in BKC. The hotel more than lives up to to its international acclaim and the food is some of the best you will have. Rooms are lavishly furnished and staff are very helpful. I had to check out early in the morning and in a hurry. Based on my immediate request, the hotel finished all formalities within five minutes, fastest check-out I have ever had.

The hotel is ridiculously expensive and ideally should not have even 3 stars. I stayed there on business and the TV in my room was not working. Despite repeated requests to fix this - no one bothered to respond. The rooms look like strange and the colour schemes are all over the place. Service levels are non existent and the staff is unconcerned. Please avoid this hotel.