Sofitel Mumbai BKC 5 星

客户意见评级 (ALL 评级) 4.4/5 2,372 评论

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C 57 Block G, Bandra Kurla Complex, Bandra East, 400 051 孟买, 印度

描述

酒店其他优惠

  • 步行 5 分钟即可抵达美国领事馆和 Jio World 会议中心

  • 索菲特俱乐部客房配备豪华设施，提供机场接送服务和俱乐部礼遇

  • 欢迎携带宠物入住。欲了解条款和条件，请与预订人员联系。

  • 提供 9 个宴会场所和会议空间，均配备高科技设施，并提供室内和室外选项

  • 我们有 5 家屡获殊荣的餐厅和酒吧，可为您提供丰富的各式美食

我们的客房

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酒店位置

Sofitel Mumbai BKC

C 57 Block G, Bandra Kurla Complex, Bandra East
400 051 孟买
印度

GPS:19.0675, 72.868611

电话
传真 +91 22 6117 5001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  2,372 评论

TripAdvisor 评级  4.8/5  9,081 评论

Great stay and good rooms!

Tripadvisor 评级 5.0/5

Krittikaarora 经 TripAdvisor 认证的评论

Good room, location and service! The staff here is very accommodating and caring. The room is very clean and beautiful with a great view! I got unwell due to an ear infection, they had an on call doctor to help out at 2am at night and helped me change my room from a higher to lower floor at 2am at night too. So 10/10 for customer care and humanity! Very comfortable stay! Good food, overall vibe is great!

Excellent deep tissue massage

Tripadvisor 评级 5.0/5

Journey34648494257 经 TripAdvisor 认证的评论

Excellent massage and good service by the front desk. Veronica was professional and gave a very good massage. Rohan was courteous

Since we checked in, Vidya has been servicing our room very well. Whatever is being requested for, everything was done

Tripadvisor 评级 5.0/5

Fearless38372595965 经 TripAdvisor 认证的评论

Since we checked in, Vidya has been servicing our room very well. Whatever is being requested for, everything was done very well. We will definitely come back here again.

Bonjour Guest, Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words and we are glad to note your appreciation of the hospitality offered at our hotel. We look forward to welcoming you back with us. Sincerement, Neha Chhabra General Manager Sofitel Mumbai BKC!

Underwhelming experience at Sofitel BKC

Tripadvisor 评级 2.0/5

Anirudh_Sharma 经 TripAdvisor 认证的评论

Very underwhelming experience at the Sofitel, stayed at the hotel for 5 nights in December 2025. Expected the service standards and guest services to be much better. - Door Lock was a nightmare, was locked out of the room for over 40 minutes missing my scheduled meetings !! - Room Cleanliness could have been better! - Staff should restock supplies themselves, rather than being asked often! - The key card tends to get non-functional randomly. Obviously is a pain to get it reprogrammed once you're back at your door. Walk all the way back to the reception to get it re-programmed, especially when you have a schedule to leave for meetings. My key card failed twice, even as I took special care to keep it away from mobile or any other device. The second time however, it locked me out of the room for over 40minutes !! This was just after breakfast, as I had to leave for an important meeting. I did the usual drill of going down to the reception again, instead of waiting a long time for their team to arrive with another keycard. Re-tried the door and still does not open. Tried to find a housekeeping staff to help as I was running late to see if they can open the door with their key rather than wasting time to go down again. The Housekeeping card did not work either and they called for security. After a bit of wait in the corridor a team member came up with another card. Did not Work! The security turned up, tried their card, did not Work !! By now I was quite late for my schedule, and my tough luck had even left my phone in the room for charging. The team fiddled with the lock trying to change the battery, or re-program the lock. Nothing worked!! And I'm there in the corridor fretting over myself for the delay. After over 40 - 50 minutes of various tricks, as soon as they bring out their drill to pry open the lock, it clicked with one of the security card. Apparently, the lock was faulty and was not responding to inputs, and they had to change it. Well it may have been a freak incident with the lock, and for me it was missed appointments due to the delay, but should they be checking the locks before the guest checks-in? What if this was a serious case of someone getting locked inside or outside during an emergency event? Or someone with a baby inside the room? The team did apologise later, however given the amount of inconvenience and distress this episode caused, I expected better. It did not appear at all that they felt the inconvenience was more than routine. - Room cleanliness was quite poor. The first morning in the shower found a couple of hair (likely from the previous guest) on the soap dispenser, and they were on the knob that one would press for soap. The bottle being white, they stood out and felt all the more disgusting. Informed this to the cleaning staff later which they addressed then. However coming back in the evening, found a large clump of hair on the floor which may have rolled out from under the bed or somewhere. Then onwards fortunately did not come across any more alien hair treasure in the room. - Also had to ask the housekeeping to re-stock supplies for the first two - three days, including water bottles, which they should refill themselves. 4th & 5th day were fine though. For work related stay, will not suggest this as the best option as usually you'd expect things to run smoothly, and timeliness become quite important. These problematic issues really made it a very poor experience.

Bonjour Guest, Thank you for taking the time to tell us about your experience at the Sofitel Mumbai BKC. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback has been taken in the spirit it was intended and we have escalated the same to the concerned team to ensure that we continue to provide a seamless and memorable stay experience for our guests. I assure you that we will definitely work on the valuable feedback given by you. We are delighted to welcome you back with us. Sincerement, Neha Chhabra, General Manager Sofitel Mumbai BKC!

Amazing experience

Tripadvisor 评级 5.0/5

Road50511986595 经 TripAdvisor 认证的评论

Had an amazing experience for my babys birthday at sofitel bkc. Special mention to vidya mam,sagar sir and soorarjithya mam for making our stay wonderful.

Bonjour Guest, Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words and we are glad to note your appreciation of the hospitality offered at our hotel. We look forward to welcoming you back with us. Sincerement, Neha Chhabra General Manager Sofitel Mumbai BKC!

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其他网络用户评价我们的酒店

  • 1,017 评论 9.4/10 位置
  • 2,018 评论 8.6/10 房间
  • 6,348 评论 9.5/10 服务
  • 32 评论 6.8/10 上网
  • 3,281 评论 9.5/10 食物
  • 1,388 评论 9.4/10 氛围
  • 1,103 评论 9.5/10 早餐
  • 871 评论 8.6/10 设施

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