Novotel Imagicaa Khopoli 5 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 1 385

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Novotel Imagicaa Khopoli - Image 1
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30 31 Sangdewadi, Off Mumbai Pune Express Way, Khopoli Pali Road Khalapur, 410203 KHOPOLI, Indie

Opis

O hotelu

  • Located in close proximity from Mumbai and Pune.

  • Accessibly situated besides Imagicaa Theme Park and Imagicaa Water Park.

  • Iconic Irolic Parade at the hotel offers the most unique breakfast experience.

  • Multi cuisine fine dining restaurant and an in-house lounge bar.

  • The ultimate destination for MICE and Weddings.

Nasze pokoje

Lokalizacja hotelu

Novotel Imagicaa Khopoli

30 31 Sangdewadi, Off Mumbai Pune Express Way, Khopoli Pali Road Khalapur
410203 KHOPOLI
Indie

Pozycja GPS:18.767, 73.280667

Telefon
Faks +91 2192 712 689

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

THE SQUARE

The Square menu is crafted by the selection of the finest ingredients and detailed recipes that perfectly complement distinctive palate.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.1/5  Liczba opinii: 1 385

Ocena TripAdvisor  4.4/5  Liczba opinii: 1 909

Certyfikat Doskonałości 2024

Family stay with great food, views, and service

Ocena na stronie TripAdvisor 5.0/5

Naveen K Opinia zatwierdzona w TripAdvisor

Our family had an excellent stay at Novotel Imagicaa. The buffet dinner and breakfast offered a wide variety of dishes, and the restaurant service was prompt and friendly. For our daughter’s birthday, the staff decorated the room and arranged interconnected rooms for our family, making our stay very comfortable. The hotel features a swimming pool with a separate baby pool, which our child enjoyed a lot. The view from our room was fantastic, with direct views of the Imagicaa rides. The only issue was that the hotel’s phone number was not working, making it difficult to reach them directly; we had to contact Accor global support to resolve our queries. Overall, it was a wonderful family experience with great food, service, pool facilities, and views, and once the contact issue is fixed, it will be an ideal choice for families visiting Imagicaa

NO RESPONSE ON PHONE OR BY EMAIL

Ocena na stronie TripAdvisor 1.0/5

rak9997 Opinia zatwierdzona w TripAdvisor

The phone number of the hotel is unreachable. Called several times and there was no response . Even try to contact through email but there was no response. It is difficult to contact this hotel for booking a room.

Disappointing Stay at Novotel Imagicaa Khopoli - Below Expectations for Accor Members

Ocena na stronie TripAdvisor 2.0/5

VidhiD36 Opinia zatwierdzona w TripAdvisor

My partner and I recently stayed at Novotel Imagicaa Khopoli as Accor members, and unfortunately, our experience fell well short of the standards we've come to expect from the Novotel brand. **The Good:** The hotel's location is genuinely spectacular, offering a unique view of the Imagicaa theme park. Watching the rides in action from the property creates an exciting atmosphere, and this remains the highlight of our stay. The check-in process was straightforward and efficient. **The Disappointing Reality:** *Rooms - Claustrophobic and Poorly Maintained:* Our room felt more like a cell than a comfortable retreat. With no balcony access and no windows for ventilation, the space was stuffy and claustrophobic. Cleanliness was subpar, and the room itself was very basic, lacking the comfort one expects from a Novotel property. *Room Service and Amenities - Shockingly Inadequate:* Essential items were missing from our room, including bottled water, slippers, and even towels. The kettle was filthy and unusable, while the hair dryer didn't work at all. These aren't luxury requests but basic hospitality standards that simply weren't met. *Food - Repetitive and Uninspiring:* We opted for the full board meal plan, which proved to be a regrettable decision. The food was disappointingly repetitive, with the same dishes reappearing across different meals under different names. There was minimal variety, and the overall quality didn't justify the meal plan cost. *Service - Indifferent and Unresponsive:* The staff seemed disengaged, with no warm greetings or genuine hospitality. When we raised our concerns with Mr. Kunal and Mr. Jitendra, their response was dismissive, showing little interest in addressing our issues. The checkout process took nearly an hour, adding insult to injury. *False Advertising:* Display boards throughout the hotel advertised various activities, but when we inquired, we were told none were actually happening. This felt misleading and added to our disappointment. *Sleep Disruption:* Loud music blared through the property at 7 AM, abruptly ending any chance of a peaceful morning. This showed complete disregard for guest comfort. **The Accor Member Experience - Non-existent:** Despite informing the staff that we were Accor members, we received no recognition, benefits, or special consideration. Our loyalty to the brand seemed to mean nothing at this property. **Final Verdict:** This was a thoroughly disappointing experience that falls far below Novotel's usual standards. Between the poor room conditions, substandard service, repetitive food, and complete indifference to guest concerns, I cannot recommend this property. The stunning view of Imagicaa simply cannot compensate for such fundamental failures in hospitality. Unless significant improvements are made to service standards, room maintenance, and staff training, I'd suggest looking at alternative accommodations in the area. **Would I return?** No. **Would I recommend?** Only if you're solely interested in the theme park view and have very low expectations for everything else.

Good hotel recommendated for stay

Ocena na stronie TripAdvisor 5.0/5

Flyer06830199051 Opinia zatwierdzona w TripAdvisor

Good hotel Good service given by mangesh palve and kishore patil clean room Good room amenities courteous staff over all Good hotel recommended for stay

Dear Guest , Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated the service provided by our staff, particularly Mangesh Palve and Kishore Patil. Your kind words inspire us to maintain our high standards of cleanliness and hospitality. Goodbye, Anil Chavan General Manager, Novotel Imagicaa Khopoli

Best to get married here

Ocena na stronie TripAdvisor 3.0/5

147eurekai Opinia zatwierdzona w TripAdvisor

Very dismal front desk experiences both at checking and terrible at checkout grumpy staff At checkout staff was best described as stern wanted my credit card first and printed bill later Room allocated was too noisy Suggest when you have wedding parties block business guests in upper floors away from noise Some challenges with food No thank you no feedback about the stay when I asked stapler just abruptly handed it rather than staple it Common sense is not common

Dear Guest , Thank you for your feedback regarding your recent stay at Novotel Imagicaa Khopoli. We sincerely apologize for the experience you had at the front desk during both check-in and check-out. Your comments regarding the demeanor of our staff will be taken into consideration for future training. We regret that the room allocated did not meet your expectations due to noise levels, and we appreciate your suggestion regarding room assignments during wedding events. Additionally, we acknowledge your concerns about food service and staff interactions, and we will address these issues internally to enhance our guest experience. Thank you for your valuable insights. Kind regards, Anil Chavan General Manager, Novotel Imagicaa Khopoli

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 416 Liczba opinii 8.9/10 Lokalizacja
  • 1 282 Liczba opinii 7.6/10 Pokój
  • 4 248 Liczba opinii 9/10 Obsługa
  • 22 Liczba opinii 6.6/10 Internet
  • 2 080 Liczba opinii 9.1/10 Jedzenie
  • 625 Liczba opinii 7.3/10 Czystość
  • 531 Liczba opinii 9.1/10 Śniadanie
  • 64 Liczba opinii 9.5/10 Napoje

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