Novotel Imagicaa Khopoli 5 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 1 434

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Novotel Imagicaa Khopoli - Image 1
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30 31 Sangdewadi, Off Mumbai Pune Express Way, Khopoli Pali Road Khalapur, 410203 KHOPOLI, Indie

Opis

O hotelu

  • Located in close proximity from Mumbai and Pune.

  • Accessibly situated besides Imagicaa Theme Park and Imagicaa Water Park.

  • Iconic Irolic Parade at the hotel offers the most unique breakfast experience.

  • Multi cuisine fine dining restaurant and an in-house lounge bar.

  • The ultimate destination for MICE and Weddings.

Nasze pokoje

Lokalizacja hotelu

Novotel Imagicaa Khopoli

30 31 Sangdewadi, Off Mumbai Pune Express Way, Khopoli Pali Road Khalapur
410203 KHOPOLI
Indie

Pozycja GPS:18.767, 73.280667

Telefon
Faks +91 2192 712 689

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

THE SQUARE

The Square menu is crafted by the selection of the finest ingredients and detailed recipes that perfectly complement distinctive palate.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.1/5  Liczba opinii: 1 434

Ocena TripAdvisor  4.4/5  Liczba opinii: 1 912

Nice stay

Ocena na stronie TripAdvisor 5.0/5

Paradise12312798839 Opinia zatwierdzona w TripAdvisor

The service is really good it was quick and the stuff is really nice and understandable and they gave us free upgrades. Housekeeping staff is all good and well behave to guest. Harshit from housekeeping is nice

Nostalgia... Lovely

Ocena na stronie TripAdvisor 5.0/5

Kunal M Opinia zatwierdzona w TripAdvisor

Thank you to Mr. Rana Chetia and his team for a super early check in. A bigggg thank you for the PS4 being charged and ready. The moment we entered the room... We were GAME... The upgrade to Presidential Suite was a delight. View from the room was great. Amenities were ample and the jacuzzi was a surprise. The other rooms had view of the Imagicaa Park. The entire team is excellent. The Executive Chef was always kind to prepare dishes that we wanted to have. The service and kitchen team went out of their way to prepare almond milk cold coffee by crushing the almonds due to non availability... once. The dedication... Hats off. The entire bread section ( rotis) , Italian and Indian Halwai sweet were excellent. Food was always good, tasty and scrumptious. Thank you to Naru Gopal Chef, Saksham shreshta, Roshan( always smiling person), Prabhakar, Surojit Chef, Anil Chef,Sameer Chef, Neelesh Halwai Chef, Rajesh Executive Chef, Arjun Chef, Mrunmayi,Mr Prahlad, Mr. Ashish, Mr Aditya, Mr. Aditya Tere and above all Mr. Rana ji for the lovely hospitality. A visit to the Imagicaa Theme Park and Water Park is a must. Amazing! Hospitality it was and a good one.

Family stay with great food, views, and service

Ocena na stronie TripAdvisor 5.0/5

Naveen K Opinia zatwierdzona w TripAdvisor

Our family had an excellent stay at Novotel Imagicaa. The buffet dinner and breakfast offered a wide variety of dishes, and the restaurant service was prompt and friendly. For our daughter’s birthday, the staff decorated the room and arranged interconnected rooms for our family, making our stay very comfortable. The hotel features a swimming pool with a separate baby pool, which our child enjoyed a lot. The view from our room was fantastic, with direct views of the Imagicaa rides. The only issue was that the hotel’s phone number was not working, making it difficult to reach them directly; we had to contact Accor global support to resolve our queries. Overall, it was a wonderful family experience with great food, service, pool facilities, and views, and once the contact issue is fixed, it will be an ideal choice for families visiting Imagicaa

Dear Guest, Thank you for choosing Novotel Imagicaa, as your choice of accommodation on your recent visit to the city. It is heartening to note your appreciative comments about our staff. We are glad that you had an overall pleasant experience. Feedback such as yours motivates us to work harder to ensure that our guests receive the best level of service and comforts. We thank you for your patronage and look forward to welcoming you back in the very near future. Meanwhile, if I may be of any further assistance, please do not hesitate to contact me. Thank you and best regards, Anil Chavan General Manager Novotel Imagicaa!

NO RESPONSE ON PHONE OR BY EMAIL

Ocena na stronie TripAdvisor 1.0/5

rak9997 Opinia zatwierdzona w TripAdvisor

The phone number of the hotel is unreachable. Called several times and there was no response . Even try to contact through email but there was no response. It is difficult to contact this hotel for booking a room.

Dear Guest, Greetings from Novotel Imagicaa Khopoli. We are disappointed to note that your experience did not meet your expectation. Your feedback has been noted and shall be reviewed by the team internally. Corrective measures will be taken to ensure a seamless experience going forward. We do hope you will give us the chance to make amends and serve you soon again in the future. Warm Regards, Anil Chavan General Manager, Novotel Imagica, Khopoli

Disappointing Stay at Novotel Imagicaa Khopoli - Below Expectations for Accor Members

Ocena na stronie TripAdvisor 2.0/5

VidhiD36 Opinia zatwierdzona w TripAdvisor

My partner and I recently stayed at Novotel Imagicaa Khopoli as Accor members, and unfortunately, our experience fell well short of the standards we've come to expect from the Novotel brand. **The Good:** The hotel's location is genuinely spectacular, offering a unique view of the Imagicaa theme park. Watching the rides in action from the property creates an exciting atmosphere, and this remains the highlight of our stay. The check-in process was straightforward and efficient. **The Disappointing Reality:** *Rooms - Claustrophobic and Poorly Maintained:* Our room felt more like a cell than a comfortable retreat. With no balcony access and no windows for ventilation, the space was stuffy and claustrophobic. Cleanliness was subpar, and the room itself was very basic, lacking the comfort one expects from a Novotel property. *Room Service and Amenities - Shockingly Inadequate:* Essential items were missing from our room, including bottled water, slippers, and even towels. The kettle was filthy and unusable, while the hair dryer didn't work at all. These aren't luxury requests but basic hospitality standards that simply weren't met. *Food - Repetitive and Uninspiring:* We opted for the full board meal plan, which proved to be a regrettable decision. The food was disappointingly repetitive, with the same dishes reappearing across different meals under different names. There was minimal variety, and the overall quality didn't justify the meal plan cost. *Service - Indifferent and Unresponsive:* The staff seemed disengaged, with no warm greetings or genuine hospitality. When we raised our concerns with Mr. Kunal and Mr. Jitendra, their response was dismissive, showing little interest in addressing our issues. The checkout process took nearly an hour, adding insult to injury. *False Advertising:* Display boards throughout the hotel advertised various activities, but when we inquired, we were told none were actually happening. This felt misleading and added to our disappointment. *Sleep Disruption:* Loud music blared through the property at 7 AM, abruptly ending any chance of a peaceful morning. This showed complete disregard for guest comfort. **The Accor Member Experience - Non-existent:** Despite informing the staff that we were Accor members, we received no recognition, benefits, or special consideration. Our loyalty to the brand seemed to mean nothing at this property. **Final Verdict:** This was a thoroughly disappointing experience that falls far below Novotel's usual standards. Between the poor room conditions, substandard service, repetitive food, and complete indifference to guest concerns, I cannot recommend this property. The stunning view of Imagicaa simply cannot compensate for such fundamental failures in hospitality. Unless significant improvements are made to service standards, room maintenance, and staff training, I'd suggest looking at alternative accommodations in the area. **Would I return?** No. **Would I recommend?** Only if you're solely interested in the theme park view and have very low expectations for everything else.

Dear Guest , Thank you for taking the time to tell us about your experience at the Novotel Imagicaa Khopoli. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At our hotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future misfortunes. We hope that you will give us the opportunity to better serve you soon. Thanks and Regards, Anil Chavan General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 419 Liczba opinii 8.9/10 Lokalizacja
  • 1 296 Liczba opinii 7.4/10 Pokój
  • 4 281 Liczba opinii 9/10 Obsługa
  • 22 Liczba opinii 6.6/10 Internet
  • 2 099 Liczba opinii 9.1/10 Jedzenie
  • 629 Liczba opinii 7.1/10 Czystość
  • 540 Liczba opinii 9/10 Śniadanie
  • 65 Liczba opinii 9.7/10 Napoje

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