Novotel Imagicaa Khopoli bintang 5

Catatan tamu Avis (Peringkat ALL) 4.1/5 1.401 ulasan

Jaminan Harga
Terbaik
Novotel Imagicaa Khopoli - Image 1
Novotel Imagicaa Khopoli - Image 2
Novotel Imagicaa Khopoli - Image 3
Novotel Imagicaa Khopoli - Image 4
30 31 Sangdewadi, Off Mumbai Pune Express Way, Khopoli Pali Road Khalapur, 410203 KHOPOLI, India

Deskripsi

Keistimewaan hotel

  • Located in close proximity from Mumbai and Pune.

  • Accessibly situated besides Imagicaa Theme Park and Imagicaa Water Park.

  • Iconic Irolic Parade at the hotel offers the most unique breakfast experience.

  • Multi cuisine fine dining restaurant and an in-house lounge bar.

  • The ultimate destination for MICE and Weddings.

Akomodasi kami

Lokasi hotel

Novotel Imagicaa Khopoli

30 31 Sangdewadi, Off Mumbai Pune Express Way, Khopoli Pali Road Khalapur
410203 KHOPOLI
India

GPS:18.767, 73.280667

Telepon
Fax +91 2192 712 689

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

THE SQUARE

The Square menu is crafted by the selection of the finest ingredients and detailed recipes that perfectly complement distinctive palate.

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Peringkat ALL  4.1/5  1.401 ulasan

Peringkat TripAdvisor  4.4/5  1.910 ulasan

Sertifikat keunggulan 2024

Family stay with great food, views, and service

Catatan Tripadvisor 5.0/5

Naveen K Ulasan TripAdvisor tersertifikasi

Our family had an excellent stay at Novotel Imagicaa. The buffet dinner and breakfast offered a wide variety of dishes, and the restaurant service was prompt and friendly. For our daughter’s birthday, the staff decorated the room and arranged interconnected rooms for our family, making our stay very comfortable. The hotel features a swimming pool with a separate baby pool, which our child enjoyed a lot. The view from our room was fantastic, with direct views of the Imagicaa rides. The only issue was that the hotel’s phone number was not working, making it difficult to reach them directly; we had to contact Accor global support to resolve our queries. Overall, it was a wonderful family experience with great food, service, pool facilities, and views, and once the contact issue is fixed, it will be an ideal choice for families visiting Imagicaa

Dear Guest, Thank you for choosing Novotel Imagicaa, as your choice of accommodation on your recent visit to the city. It is heartening to note your appreciative comments about our staff. We are glad that you had an overall pleasant experience. Feedback such as yours motivates us to work harder to ensure that our guests receive the best level of service and comforts. We thank you for your patronage and look forward to welcoming you back in the very near future. Meanwhile, if I may be of any further assistance, please do not hesitate to contact me. Thank you and best regards, Anil Chavan General Manager Novotel Imagicaa!

NO RESPONSE ON PHONE OR BY EMAIL

Catatan Tripadvisor 1.0/5

rak9997 Ulasan TripAdvisor tersertifikasi

The phone number of the hotel is unreachable. Called several times and there was no response . Even try to contact through email but there was no response. It is difficult to contact this hotel for booking a room.

Dear Guest, Greetings from Novotel Imagicaa Khopoli. We are disappointed to note that your experience did not meet your expectation. Your feedback has been noted and shall be reviewed by the team internally. Corrective measures will be taken to ensure a seamless experience going forward. We do hope you will give us the chance to make amends and serve you soon again in the future. Warm Regards, Anil Chavan General Manager, Novotel Imagica, Khopoli

Disappointing Stay at Novotel Imagicaa Khopoli - Below Expectations for Accor Members

Catatan Tripadvisor 2.0/5

VidhiD36 Ulasan TripAdvisor tersertifikasi

My partner and I recently stayed at Novotel Imagicaa Khopoli as Accor members, and unfortunately, our experience fell well short of the standards we've come to expect from the Novotel brand. **The Good:** The hotel's location is genuinely spectacular, offering a unique view of the Imagicaa theme park. Watching the rides in action from the property creates an exciting atmosphere, and this remains the highlight of our stay. The check-in process was straightforward and efficient. **The Disappointing Reality:** *Rooms - Claustrophobic and Poorly Maintained:* Our room felt more like a cell than a comfortable retreat. With no balcony access and no windows for ventilation, the space was stuffy and claustrophobic. Cleanliness was subpar, and the room itself was very basic, lacking the comfort one expects from a Novotel property. *Room Service and Amenities - Shockingly Inadequate:* Essential items were missing from our room, including bottled water, slippers, and even towels. The kettle was filthy and unusable, while the hair dryer didn't work at all. These aren't luxury requests but basic hospitality standards that simply weren't met. *Food - Repetitive and Uninspiring:* We opted for the full board meal plan, which proved to be a regrettable decision. The food was disappointingly repetitive, with the same dishes reappearing across different meals under different names. There was minimal variety, and the overall quality didn't justify the meal plan cost. *Service - Indifferent and Unresponsive:* The staff seemed disengaged, with no warm greetings or genuine hospitality. When we raised our concerns with Mr. Kunal and Mr. Jitendra, their response was dismissive, showing little interest in addressing our issues. The checkout process took nearly an hour, adding insult to injury. *False Advertising:* Display boards throughout the hotel advertised various activities, but when we inquired, we were told none were actually happening. This felt misleading and added to our disappointment. *Sleep Disruption:* Loud music blared through the property at 7 AM, abruptly ending any chance of a peaceful morning. This showed complete disregard for guest comfort. **The Accor Member Experience - Non-existent:** Despite informing the staff that we were Accor members, we received no recognition, benefits, or special consideration. Our loyalty to the brand seemed to mean nothing at this property. **Final Verdict:** This was a thoroughly disappointing experience that falls far below Novotel's usual standards. Between the poor room conditions, substandard service, repetitive food, and complete indifference to guest concerns, I cannot recommend this property. The stunning view of Imagicaa simply cannot compensate for such fundamental failures in hospitality. Unless significant improvements are made to service standards, room maintenance, and staff training, I'd suggest looking at alternative accommodations in the area. **Would I return?** No. **Would I recommend?** Only if you're solely interested in the theme park view and have very low expectations for everything else.

Dear Guest , Thank you for taking the time to tell us about your experience at the Novotel Imagicaa Khopoli. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At our hotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future misfortunes. We hope that you will give us the opportunity to better serve you soon. Thanks and Regards, Anil Chavan General Manager

Good hotel recommendated for stay

Catatan Tripadvisor 5.0/5

Flyer06830199051 Ulasan TripAdvisor tersertifikasi

Good hotel Good service given by mangesh palve and kishore patil clean room Good room amenities courteous staff over all Good hotel recommended for stay

Dear Guest , Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated the service provided by our staff, particularly Mangesh Palve and Kishore Patil. Your kind words inspire us to maintain our high standards of cleanliness and hospitality. Goodbye, Anil Chavan General Manager, Novotel Imagicaa Khopoli

Best to get married here

Catatan Tripadvisor 3.0/5

147eurekai Ulasan TripAdvisor tersertifikasi

Very dismal front desk experiences both at checking and terrible at checkout grumpy staff At checkout staff was best described as stern wanted my credit card first and printed bill later Room allocated was too noisy Suggest when you have wedding parties block business guests in upper floors away from noise Some challenges with food No thank you no feedback about the stay when I asked stapler just abruptly handed it rather than staple it Common sense is not common

Dear Guest , Thank you for your feedback regarding your recent stay at Novotel Imagicaa Khopoli. We sincerely apologize for the experience you had at the front desk during both check-in and check-out. Your comments regarding the demeanor of our staff will be taken into consideration for future training. We regret that the room allocated did not meet your expectations due to noise levels, and we appreciate your suggestion regarding room assignments during wedding events. Additionally, we acknowledge your concerns about food service and staff interactions, and we will address these issues internally to enhance our guest experience. Thank you for your valuable insights. Kind regards, Anil Chavan General Manager, Novotel Imagicaa Khopoli

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 416 ulasan 8.9/10 Lokasi
  • 1.282 ulasan 7.6/10 Kamar
  • 4.248 ulasan 9/10 Pelayanan
  • 22 ulasan 6.6/10 Internet
  • 2.080 ulasan 9.1/10 Makanan
  • 625 ulasan 7.3/10 Kebersihan
  • 531 ulasan 9.1/10 Sarapan
  • 64 ulasan 9.5/10 Minuman

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Properti kami yang lain di sekitar

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.